Customer service is the cornerstone of a great customer experience. However, in today’s digital consumer age, organizations no longer decide how customer-centric their companies are, the customers do. According to the “The Forrester Wave™: Customer Service Solutions For Enterprise, Q4 2015” report, customer service technology investments are one of the top five most focused on investments that companies made in 2015. Why? Because good customer service boosts long-term loyalty. This report identifies the 11 most significant customer service solutions with Pegasystems ranking as a leader.
Download this Forrester Wave report and get detailed findings on how well each vendor fulfills Forrester’s criteria and where they stand in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
With its clients’ needs as the cornerstone of its mission, a research and consulting firm in the healthcare industry wanted a better way to manage its business. The company had been using various spreadsheets and systems to track project and financial information, which made finding data time consuming and inefficient. As a project based business, with the majority of its projects ranging from 2-6 weeks in duration, the organization wanted an integrated solution to help optimize its overall project management approach. The firm selected Deltek and since implementation has experienced numerous benefits, including increased time savings, improved visibility into financial data and enhanced performance.
As great as Cornerstone OnDemand is, anyone could use a little help solving more of their learning and talent management challenges. With the right partner, you can achieve greater business results with Cornerstone almost immediately.
Published By: Tribridge
Published Date: Feb 09, 2015
Cornerstone is among the world’s most powerful talent management platforms. But you’ll benefit from molding and shaping it to meet your unique needs and ensure you optimally deploy, integrate, and manage your TMS or LMS.
Can you imagine having to convince company leadership to increase revenue? Well, that’s exactly what learning and HR leaders are having to do when it comes to investing in learning. Leadership just isn’t aware of the numbers that prove the business impact of learning on your company’s bottom line. Let Cornerstone help you build the case. Download of latest brief, “The business impact of learning”, and we’ll provide you with the stats and information you need to show why learning matters, why your company needs it, and what learning can do for your bottom line.