Stratecast regularly examines the monetization processes and functions within the communications service provider (CSP) sector. This week’s SPIE looks at how other industries are now benefiting from monetization concepts first developed within telecom; and how taking advantage of the details within the monetization process itself enables innovation in surprising new ways. This report also assesses how one company—goTransverse—is enabling a variety of customers across various industries to change how they do business; applying monetization principles in somewhat unconventional ways.
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs.
Keeping your data safe requires forward-thinking approaches to cybersecurity. Learn how you can augment your existing on-premises infrastructure with security measures in the cloud for a more robust web security posture.
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs). Learn how CSPs can use customer behavior data to deliver personalized experiences and offers, and discover the solutions that can turn data into a competitive advantage.
Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.
This white paper from Intel and VMware introduces key NFV infrastructure (NFVI) performance concepts and issues, giving CSPs the tools they need to better understand and manage overall performance as they deploy NFV in their networks.
Debido a los cambios tecnológicos que se están dando en las organizaciones, estas dependerán cada vez más de plataformas digitales para proveer sus productos y servicios. Más de la mitad de las empresas con las que hablamos, dijeron que incrementarían sus gastos en su principal hosting, y en su CSP (Proveedor de Servicio de Nube) para el 2017, y los planes por Q para alojamiento así como CSP demuestran que los gastos irán incrementando persistentemente.
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La demanda de los clientes por servicios basados en la nube sólo aumentará en los próximos años. En este mercado altamente competitivo, los CSP que pueden operar más eficientemente y ofrecer los servicios más innovadores obtendrán la mayor base de clientes.
The shared responsibility model is spelled out in the terms of services document of every CSP from Microsoft to Amazon. However, it is arguably the least understood and most misconceived concept. Simply put, the shared responsibility model outlines the CSP’s responsibility to maintain a secure and continuously available service and enterprises’ responsibility to ensure secure use of the service. Why is such a concept so difficult to comprehend and open to varying interpretations? Is the difference between security of the service and secure use of the service so significant? Aren’t enterprises moving to the cloud so they don’t have to deal with these types of responsibilities?
This white paper examines the root cause behind the confusion, some unfortunate scenarios that resulted from the confusion, and how some enterprises are successfully addressing and embracing the shared responsibility model.
Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
Restoring connections: How telecommunications providers can reboot the customer experience
IBM has more than 22,000 experts working in the Telecommunications industry, delivering solutions to more than 200 major communications service providers globally. IBM’s telecommunications capabilities are backed by a global network of telecom solution labs, research labs and innovation centers to support its offerings in the area of analytics, cloud, mobility, network optimization, digital transformation and global integration. IBM continues to invest significantly in key acquisitions to add expertise and capabilities that enable its clients in the telecommunications space.
While IMS is not new, complete virtualization of IMS (vIMS) is new. Network functions virtualization (NFV) provides operators with the ability to rapidly and inexpensively deploy, configure, launch, and upgrade services, which can lead to faster time to market and lower operating costs, providing an important competitive advantage against traditional CSPs and new OTT service providers. It can also reduce the business risk associated with new service introductions. This agility allows operators to offer trials of new service offerings on a much larger scale, leading to acceleration of new revenue generation.
Using the IP Multimedia System (IMS) architecture, Communications Service Providers (CSPs) can offer session-based services. Any Internet Protocol/Session Internet Protocol (IP/SIP) device can establish a session with the control servers’ Call Session Control Function (CSCF) and then establish connections with other IP/ SIP devices to deliver voice, video, and data sessions between the two end-clients.
As organizations go through major business and technology changes, they will increasingly depend on digital platforms to deliver products and services. More than half of the organizations we spoke with said they would increase spending with their primary hosting and cloud service provider (CSP) in 2017, and individual quarterly plans for hosting and cloud services suggest that the growth in spending will be persistent.
Customer demand for cloud-based services will only surge in the coming years. In this highly competitive market, the CSPs that can operate most efficiently and offer the most innovative services will gain the biggest customer base.
Worldwide spending on public cloud services is set to reach USD 122.5 billion in 2017, an increase of 24.4 percent over 20161. In fact, the compound annual growth rate (CAGR) of spending on public cloud services is almost seven times that of overall IT spending growth and IDC predicts that by 2020, it will top USD 203.4 billion worldwide2. The size of the opportunity for cloud service providers (CSPs) is huge but fierce competition, accelerating innovation and the need to keep prices low continue to create enormous pressure.
This paper outlines some of the primary challenges faced by CSPs in making and keeping their business profitable and suggests strategies and innovations that can help cloud businesses to take a greater share of the market opportunity.
At Viavi Solutions® we’ve had the benefit of observing a number of hybrid cloud deployments up close. All sectors of IT users from small to large enterprises, governmental groups, and even cloud service providers (CSPs) who themselves have begun to offer managed cloud services from third-party platforms—touch the hybrid cloud environment. CIOs, especially, face new challenges in deploying or expanding their enterprise presence in the cloud.
This white paper examines four critical areas—migration, security, costs, and visibility—where CIOs can make major differences in the successful execution of hybrid cloud strategies. We’ve listed 20 fundamental questions CIOs can discuss with both their internal deployment groups and their external CSP/system integrator in preparation for a migration to or an expansion of hybrid cloud services.
Big Data is an opportunity for CSPs to create the intelligence for operating networks more efficiently, to analyze the success of the services that telcos are offering, and to create a better personal experience for their customers. Learn how to leverage the Big Data opportunity.
This playbook is meant for all Microsoft partners—including SIs, hosters, resellers and VARs—looking to tap into this massive opportunity and set up a managed services business on Azure.
This book provides a framework for those looking to build a managed services practice—and some best practices for those who are a little further along on their cloud MSP journey. This book is especially valuable for partners who are either transacting or looking to transact via the CSP platform and license structure. The insights in this playbook are sourced from interviews and surveys with more than 50 Cloud MSPs. These interviews were conducted by AMI Partners Inc.
Engaging a cloud service provider (CSP) for Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) or Software-as-a-Service (SaaS) is now common practice for enterprise IT. It is essential to make the right choice of providers and services, particularly as it relates to security practices, data privacy, and operational capabilities. Be sure to put potential Cloud Service Provider (CSP) partners under the microscope by asking them the right questions about how they will secure your most essential information.
Enterprise Product Management is essential for CSPs seeking to secure and enhance their market positions. The complexity of CSP product offerings creates a business environment that is slow and ill-equipped to meet ever-growing customer demands.