Published By: Genesys
Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes.
Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include:
• Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI
• 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance
• In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year
Measurable business results-that's what drives companies to partner with SuccessFactors. But each customer has a unique story to tell about their path to success. In this complimentary booklet, 28 SuccessFactors customers-large to small, in a variety of industries, and from around the globe-share their processes and results.
With quotes, facts, and figures, the booklet shows business execution in action, with SuccessFactors BizX Suite. Find out how real customers moved beyond automating HR processes to actually aligning, optimizing, and accelerating workforce productivity in a way that drives measurable business results. With approximately 3,500 customers and 15 million subscription seats globally, many of the best names in the world rely on SuccessFactors software to deliver workforce performance that is second to none.
Will their path to success help guide yours? Download the booklet today and find out.