Analysts and industry experts agree: Digital disruption in manufacturing is on the horizon. Technologies like the Internet of Things, dynamic enterprise management, global supply chain visibility, and machine learning are already changing the way manufacturers produce goods and interact with customers. Further changes will continue to intensify issues and reveal opportunities.
By taking part in the API economy, you open up a world of possibilities for your business. From innovation for you and your customers, to deployment of strategic growth initiatives, the API economy contains a wealth of opportunities. You are already in the API economy. Now, learn how you can keep moving forward.
It is a business maxim that the more a company knows about its customers and what they want, the better its chances of providing them a positive, fulfilling experience. With today’s ubiquitous, convenient communications methods, particularly the use of mobile devices and networks, opportunities for rich customer interactions are flourishing. Whether their interest is pricing, store locations or product support, people increasingly expect information to be available wherever, whenever and however they want it.
The most successful community banks are using advanced customer relations management (CRM) and collaboration technology to mitigate risks and maximize opportunities.
Are you ready to take the first step towards a more profitable future? Download this white paper to learn how.
A well-executed "System of Engagement" strategy provides value to banks and customers.
• Approximately 45% of bank customers today regularly interact with their institution through a mobile channel, with estimates of 70% within a few years.
• Why it’s time to break down the System of Record and move to a System of Engagement.
• How this shift can increase customer satisfaction and create new business opportunities.
Download this white paper to get the full details on how a new approach to banking pays off for everyone.
Providing a consistent picture of the customer household to every line of business results in more lead conversion, cross-selling opportunities and an outstanding customer experience.
In this webinar, Kennebunk Savings Bank shares how it transformed its business by breaking down silos, increasing sales effectiveness and orienting all lines of business around the customer.
In today’s highly digital ecosystem connecting with the right customers has become more challenging. With the explosion of web-connected devices, connecting with users through the method they prefer has become more demanding. Download this case study to see how the right cloud-based solution can successfully deliver highly targeted and relevant ads in order to help build ad revenue, enhance marketing and open up exciting new business opportunities.
Published By: MuleSoft
Published Date: Apr 13, 2016
Every corner of an enterprise needs technology to build new applications for their specific function or customer. IT needs to transform from its traditional function as the sole technology provider to become an adaptive, responsive and nimble organization that can keep up with the pace of the digital era as well as embrace the opportunities provided by a change-driven environment. This transformation can occur only if IT transforms itself into a strategic business enabler rather than a centralized technology function.
Being an enabler means that IT has to decentralize and democratize application development and data access to the different Lines of Business (LoBs) and functional business partners. This way, IT can concentrate on a partnership with the business - i.e. providing a set of strategic and consistent assets and technology.
Have you listened to your clothes lately? Lori Mitchell-Keller shares her point of view how the Digital Economy changes customers, competition, and the way to do business in Retail. Find out how Retailers that recognize the potential of digital technology in retail create infinite new opportunities and deliver new customer experiences.
To compete in today’s fast-paced business climate, enterprises need
accurate and frequent sales and customer reports to make real-time
operational decisions about pricing, merchandising and inventory
management. They also require greater agility to respond to business
events as they happen, and more visibility into business activities so
information and systems are optimized for peak efficiency and performance.
By making use of data capture and business intelligence to
integrate and apply data across the enterprise, organizations can capitalize
on emerging opportunities and build a competitive advantage.
Manufacturing is constantly evolving
It’s an industry driven by customer demand and technology. And as manufacturing businesses
grow to a certain size, globalization becomes a factor. Interacting with the world offers
lucrative opportunities and creates a higher demand for products and sources of cheaper
raw materials that often impact the entire supply chain.
After moving traditional workloads to public cloud, most customers realize they must replace many of them with cloud-native alternatives to reap the full benefits. Technology product management leaders must deliver cloud-native offerings now to capture business opportunities and avoid irrelevancy.
According to an independent study from research firm Vanson Bourne, most businesses have a long way to go before they are able to respond to market or customer changes quickly enough to be competitive. Unfortunately for businesses, there's often a disconnect between business objectives and what information technology can deliver. This whitepaper will demonstrate how Progress Software can empower your company to respond to changing conditions and business events as they occur, enabling business leaders to capitalize on commercial opportunities, drive greater efficiencies in their organizations, and reduce risk.
Few advances in technology have impacted how we do business as broadly and profoundly as mobile. Mobile devices are creating new opportunities for organizations to engage with their customers, but the bigger reasons to focus on mobile relate to how mobile is changing how people behave. For marketers, the opportunities lie beyond the simple lure of mobile as just another channel to engage with customers. Because mobile devices are highly valued and always present, they bring a unique complexity that is not associated with email, digital or other channels of engagement.
Published By: Salesforce
Published Date: Nov 26, 2018
Nucleus estimates that over 70% of companies using Customer Relationship Management (CRM) have not completely tied their systems to customer service. This report shows why they should. Learn how you can empower customer service to take advantage of untapped revenue opportunities.
Key findings include:
Customers interact with service five times more than sales
Tying CRM to service empowers agents with critical customer information
80% of customers would be willing to buy from a service agent
Empowered agents plus willing customers can generate greater upsell
Read Cloud Services Brokerage for Dummies® to learn about the state of cloud computing today, how CSBs add business value, what's important to think about when considering a CSB, and predictions about what's to come.
This paper examines the ways in which organizations can tap into Web 2.0 interaction as part of the marketing strategy and tactics to create customer engagement by matching your visitors' passion and to figure out the "best fit" for the new opportunities that present themselves.
The Internet of Things offers countless opportunities to grow your business, increase recurring revenue, and retain satisfied customers for longer periods of time.
If you can measure it, you can monetize it. And when you combine the vast amounts of big data available with the IoT, there are endless opportunities ($14.4 trillion worth!) for monetization across all industries and functions—from healthcare to B2B to automotive and nearly everything in between.
The following articles will help you maximize and monetize the Internet of Things.
By 2025, it’s projected that consumers will purchase 70 million virtual reality devices every year. This creates a major opportunity for TV networks and MVPDs to go beyond the smartphone and tablet and engage customers in a whole new immersive world.
Read our guide, Capitalizing on Viewers’ Hunger for Virtual and Augmented Reality, and learn:
• Six ways to delight viewers with virtual and augmented reality enhanced experiences
• Untapped opportunities in the evolving VR and AR landscape, and how to monetize them
• Key Adobe investments that will enable end-to-end video delivery in VR and AR
2017 Trends in Financial Services and Insurance: Customer is Priority
The FSI sector is progressing with a digital, data-driven, marketing mentality, all centered around prioritizing customer experience and taking a more personal approach.
The 2017 Digital Trends in Financial Services and Insurance compiles the information shared by over 800 FSI respondents to see what opportunities and obstacles are shaping the future of FSI.
Read this report and find out:
How data and personalization drive digital transformation
How fintech is leading the FSI chase
Tips to help future-proof your FSI busines
More and more, your customers are connecting to your products and services on their mobile devices. So if your goal is to provide great customer service, that’s where you need to be: in the app, interacting with customers.
Join this webinar to hear industry experts discuss how in-app support will be the next era of customer service. Emerging mobile technologies are posing new challenges and opportunities — are you and your support team prepared?
Attend this live webinar to learn:
• Ways to evaluate your support center for the mobile world
• How new technologies will impact the customer service industry
• Why your customer service should offer in-app support options
• And more…
Published By: BlueData
Published Date: Aug 19, 2015
As companies seek to better understand their customers, their opportunities, and themselves, they are embracing new technologies such as Hadoop and NoSQL to better manage and manipulate their data. Yet a complete solution for big data has many moving parts while at the same time these moving parts are continuously evolving. Download this white paper to figure out how to make all the moving parts work smoothly together and see how this will ease frustration with business users and free up your IT teams time to handle other issues.
Published By: HP Inc.
Published Date: Feb 14, 2019
HP SmartStream Designer is a simple and powerful variable data printing (VDP) tool that enables HP Indigo digital press owners to provide sophisticated high-value jobs and personalized campaigns. More than 2000 HP Indigo customers are using HP SmartStream Designer to harness the HP Indigo digital advantage for their business.
Learn how HP SmartStream Designer can help you create high-value, high impact applications and open new opportunities with HP Indigo.