IDG Research Services recently conducted a study via the CIO Forum on LinkedIn. The results found that CIOs and IT leaders recognize the business impact of web application performance. It's all about the end user: ensuring customer satisfaction, increasing employee productivity, and lowering IT costs.
While the rise of web-enabled applications and the zero latency customers expect from them has driven many enterprises to adopt performance management solutions, they are finding that basic understanding of how their overall user populations are being served is simply not enough.
The Internet has opened up a shopper's paradise where you can find and buy anything right from the living room. With a few simple key strokes, a consumer can choose products and services from merchants around the globe - from that authentic British trench coat to an Australian boomerang to wine straight from the California coast. But with the gates to cross-country commerce opened wide, have consumers abandoned their local retailers for international merchants abroad?
To answer this question, we commissioned a consumer study, in the US and Australia and Census wide in the UK. We hope this original research helps you better understand the opportunities and challenges of cross-country trade.
Managing a sophisticated commerce marketing program requires more than a simple email marketing platform. Say goodbye to batch and blast messages and hello to relevance. Today's commerce marketers use an average of 7.2 marketing tactics to grow their businesses to keep shoppers coming back for more. Are you ready to add a few to your toolbox?
In this e-book, we'll explore seven readily available commerce marketing tools and highlight the experiences of marketers using these tools to increase revenue and engagement.
Published By: SAP Inc.
Published Date: Jun 16, 2009
Improving your call center may be more easily attainable — and more important — now than ever before. Recognizing that customer interaction is an important differentiator, organizations can increase the focus on their customers’ experience while keeping a firm grip on costs by leveraging the full potential of state-of-the-art technology.
Published By: LogMeIn
Published Date: Nov 05, 2012
When thinking about customer experience, there is no single metric that provide operators with evidence of customer satisfaction. Learn how LogMeIn advocates the use of a 3 step strategy that enables them to better tailor customers' needs.
MGI Research has just awarded Aria Systems with its highest ranking among cloud billing companies, in the 2015 MGI 360 Ratings.
According to the MGI 360 Rating, customers cite Aria’s exceptional capabilities in managing complex billing requirements across corporate hierarchies, geographies, currencies, and billing modalities. The rating also notes “Customer satisfaction is high, in part due to the flexibility of Aria's solution and the company's focus on customer success.”
Published By: Aon Hewitt
Published Date: Nov 16, 2016
The research is clear, organizations that create a culture of engagement see stronger business performance including customer satisfaction, sales, operating margins and shareholder value. This article explains the 5 Habits Best Employers practice to improve employee engagement and drive better business outcomes.
Learn how Trupanion reduced ongoing IT costs while increasing staff utilization, sales and customer satisfaction. This case study and research conducted by Nucleus Research outlines how Trupanion, using Aspect’s hosted contact center, achieved a payback in five months and an average annual benefit that exceeds $1.3M.
Hoping to improve your Mobile ecommerce strategy and increase conversions? The 2014 Mobile E-Commerce Strategy Playbook will give you four strategic methods to increase mobile conversion rates, revenue and customer satisfaction.
Learn how five asset management strategies have evolved to unlock real-time data.
Today, many utilities are developing transformative, data-driven asset management strategies that build on their advanced metering infrastructure (AMI) investments. The results? Improved reliability, customer satisfaction, efficiency, and long-term planning.
In this white paper, we examine the relationship between asset management and technology:
• How technology advances have driven the evolution of asset management
• 5 asset management strategies built on real-time data
• How you can prepare for a distribution-centric world
Published By: Genesys
Published Date: Jun 11, 2018
When you can anticipate customer needs, you can provide a customer experience that reduces frustration, increases satisfaction and creates better business results.
Genesys Altocloud uses live analytics, powered by machine learning, to give you real-time insight into the customer experience. You can anticipate customer behavior, personalize journeys and use feedback to continuously tune your analytics to achieve desired business outcomes.
Download the white paper and learn how to make better use of your analytics:
• Automate responses that optimize the journey
• identify and engage with customers before they contact you
• Use predictive analytics and machine learning to drive outcomes
Published By: Genesys
Published Date: Jun 11, 2018
While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience.
Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers.
Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including:
• 50% reduction in processing of duplicate messages across channels
• Over 20% increase in First Contact Resolution
• 15% increase in CSAT
n hospitality, communication is the key to customer satisfaction, helping
businesses create the ideal guest experience while driving efficiencies
that save valuable time and resources. In the quest to craft a better,
safer experience, for both guests and employees, digital communication
is playing an increasingly important role. As communications technology
continues to reshape the hospitality landscape, questions remain for
businesses striving to achieve the best customer experience possible.
Fast-food giants McDonald’s, Wendy’s, Burger King amongst others, have begun deploying self-order kiosks in their respective outlets. The burning question is: “Are self-order kiosks worth the hype and what is their potential return on investment?” While the hefty upfront investment might prove to be a determent for cost-conscious F&B establishments, the evidence has shown that the initial investments would more than pay off in the long run in the form of greater revenue, reduced waiting time and even an increase in both footfall and customer-satisfaction levels.
Download the whitepaper to learn how self-order kiosks—
• Can help chain restaurants enjoy huge revenue growth
• Can influence and alter the buying habits of consumers
• Can improve customer satisfaction levels and improve footfall by eliminating language barriers
The ability to observe, diagnose, and subsequently improve the performance of business-critical applications is essential to ensuring a positive user experience and maintaining the highest levels of employee productivity and customer satisfaction. The challenge of establishing an effective application visibility and control function is only growing, as trends such as mobility, virtualization, and cloud computing fundamentally alter datacenter and application architectures.
With NetScaler Insight Center enterprises get:
• Unparalleled application visibility and invaluable operational intelligence;
• Increased operational efficiency, as troubleshooting and capacity planning efforts are greatly simplified;
• An optimized user experience that drives greater employee productivity and customer satisfaction;
• Increased assurance that governing SLAs will always be met; and,
• Reduced total cost of ownership, based on having a low-cost, low-impact solution—particularly compared to traditional
Today, organizations of all sizes recognize the value of an agile software delivery process. Agility is the foundation for cost–efficiency, competitiveness, high team morale and customer satisfaction.
Yet most organizations face an agility paradox in that the more agile their software delivery workflow becomes, the higher the risk that instability or unpredictability will be introduced and undercut the investment they make in software production.
Fortunately, there is a solution to this conundrum. It’s called shift–left monitoring, and it allows your company to maximize agility in software delivery without assuming undue risks. This e–book explains how you can achieve agility and stability at the same time to streamline the path to digital transformation and innovation by shifting monitoring to the left of your software delivery workflow.