Published By: LogMeIn
Published Date: Mar 01, 2012
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
Starbucks uses Workplace by Facebook to connect partners across geography, level, between field and headquarters. Workplace allows mobile engagement from partners who do not sit at a desk all day.
A few months after introducing Workplace, more than 80% of the organization’s store managers were actively using it weekly, sharing knowledge and best practices and helping one another.
Published By: LANDesk
Published Date: Dec 08, 2009
This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
To streamline the process of maintaining desktop environments, many IT managers are turning to mobile-cloud first approaches to application and desktop delivery.
And if your business is in a similar transition, due to trends in BYOD, changing application delivery models, and worker mobility, your end-user computing environments could be becoming overly complex.
To combat this rising complexity, you need to consider implementing hybrid consumption models that work at scale and address security threats.
Read this white paper that details how the next generation of desktop architectures is taking mobility into account and how IT strategies are shifting from managing devices to managing users.
This report will explain what virtualization is, and highlight how it is optimizing the performance, both from an IT and business perspective across servers, storage and end user desktops. This report will define how top performing companies gain business advantages from virtualization technologies and outline key changes that must take place for C-Level managers to gain the fruits of the new IT.