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Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys
Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
"IT needs to reach beyond the traditional data center and the public cloud to form and manage a hybrid connected system stretching from the edge to the cloud, wherever the cloud may be. We believe this is leading to a new period of disruption and development that will require organizations to rethink and modernize their infrastructure more comprehensively than they have in the past. Hybrid cloud and hybrid cloud management will be the key pillars of this next wave of digital transformation – which is on its way much sooner than many have so far predicted. They have an important role to play as part of a deliberate and proactive cloud strategy, and are essential if the full benefits of moving over to a cloud model are to be fully realized."
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Hewlett Packard Enterprise
Published By: OutSystems     Published Date: May 30, 2019
In its fifth year, the goal of the OutSystems State of Application Development Report is to provide a comprehensive analysis of the challenges, priorities, and innovations faced by IT teams around the globe in this age of digital transformation. This analysis is based on the responses to a survey conducted in March 2018. More than 3,500 IT professionals from over 116 countries took part. Respondents worked in all kinds of industry, and in this concise summary of the report, we focus on specific findings related to the manufacturing sector. The need for digital transformation dominates business strategy today, and there are two obvious consequences for IT. Firstly, the demand for application development (app dev) is at an all-time high. Secondly, speed and agility are more important than ever before. This backdrop informed the themes we wanted to explore in this year’s survey, which set out to answer five critical questions: How are the app dev priorities of organizations adjusting
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OutSystems
Published By: OutSystems     Published Date: May 30, 2019
In its sixth year, the OutSystems State of Application Development Report provides a comprehensive analysis of the challenges, priorities, and innovations faced by IT teams around the globe, at a time when organizational agility has never been so important. Agility is the central theme of this year’s report because businesses and their IT organizations face a multitude of disruptive forces in 2019. The threat of digital disruption and the consequent need for digital transformation has been a driver of IT strategy for years. Add to that the current uncertain global economic outlook, and it becomes obvious why business leaders are so concerned about agility today. How will IT “step up to the plate” and ensure that their organizations have the speed and adaptability to thrive, despite uncertainty? This context serves as the backdrop to our sixth annual survey of IT professionals as we seek to understand the state of application development better. We set out with five critical questions
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OutSystems
Published By: Red Hat APAC     Published Date: Jun 27, 2019
Forrester conducted a survey of global mid-sized companies about their software development initiatives and business performance. The study established a clear link between business performance and the use of agile integration. Forrester made several recommendations: blend agile integration with agile development, broaden integration strategy and architecture, center on business design, and blur the lines between internal and external integration. Red Hat can help organizations reach these agile integration goals.
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Red Hat APAC
Published By: FICO     Published Date: Jun 07, 2016
As IT departments’ lists of backlogged application development projects keep growing, so does the speed of new development requests from line-of-business personnel. For many IT departments, the speed of business — the speed of requests for additional developments — can’t be met under current practices. This inability to keep pace with critical development requests, supporting timely strategy modifications, seriously impacts an enterprise’s profitability. The solution FICO advocates — one that accounts for budget constraints, legacy operational realities and quality assurance — is to empower line-of-business personnel as Citizen Developers, giving them the right set of technology assets to quickly, safely and cost effectively participate in application development.
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FICO
Published By: Taleo     Published Date: Feb 09, 2011
Seven Steps for Effective Leadership Development: Only 36 percent of organizations have formal programs to immediately fill leadership positions. Developing effective leadership using talent management at all levels across the organization can return significant business value. Leadership development begins with alignment to company strategy and follows seven steps to success.
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taleo, intelligence, workforce, engagement, knowledge infusion, leadership, effective leadership
    
Taleo
Published By: Cranfield University     Published Date: Oct 27, 2015
This flagship programme presents an outstanding executive development opportunity for senior leaders. It ensures wide ranging and thorough reflection upon your contribution as a strategic leader and the opportunity to develop a refreshed external perspective on your business.
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development, cranfield, director development, director training, director courses, personal development, strategy, leadership
    
Cranfield University
Published By: LogMeIn     Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
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north face, online, customer, products, engagement, professional
    
LogMeIn
Published By: NAVEX Global     Published Date: Apr 20, 2018
Learn how to effectively and efficiently manage your organisation's employee handbook, code of conduct and other important documents. This guide gives organisations of all sizes insight on how to optimize policy and procedure management with real-world examples, helpful tips, and research. What you’ll learn: - Best Practices on How to Plan, Implement, and Measure your programme - Eleven Commandments of Policy Formatting and Writing - 20 Questions for Prioritising Policy Development Efforts - Pros & Cons of Various Distribution Methods - Assessment Questions to Evaluate Your Current Document Management Strategy - Build versus Buy Considerations
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NAVEX Global
Published By: Red Hat     Published Date: Jan 07, 2019
Agile integration — combining integration technologies, Agile delivery techniques, and cloud-native platforms to improve speed and security of software delivery — is a critical foundation for successful digital transformation. The pace of digital innovation and disruption continues to accelerate, driving the need for faster change to business models, processes, and applications. Firms that can quickly reconfigure and reconnect old and new applications have the advantage, and those with slow integration processes are at serious risk of losing customers. An Agile combination of integration and custom development is needed to meet the customer’s expectations and avoid losing market share to competitors that do put the customer first.1 For this study, we assessed the differences between successful and less successful Agile integration and app delivery strategies, why some firms can change their business faster, and what makes one integration strategy better than another.
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Red Hat
Published By: Red Hat     Published Date: Jun 19, 2019
Agile integration — combining integration technologies, Agile delivery techniques, and cloud-native platforms to improve speed and security of software delivery — is a critical foundation for successful digital transformation. The pace of digital innovation and disruption continues to accelerate, driving the need for faster change to business models, processes, and applications. Firms that can quickly reconfigure and reconnect old and new applications have the advantage, and those with slow integration processes are at serious risk of losing customers. An Agile combination of integration and custom development is needed to meet the customer’s expectations and avoid losing market share to competitors that do put the customer first.1 For this study, we assessed the differences between successful and less successful Agile integration and app delivery strategies, why some firms can change their business faster, and what makes one integration strategy better than another. In March 2018, Re
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Red Hat
Published By: Cornerstone OnDemand     Published Date: Dec 10, 2014
In this whitepaper you will learn about the 3 things that need to be kept in mind when building a leadership development strategy.
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cornerstone ondemand, employee engagement, leadership, development strategy, employees, high performing, operational leadership, business success
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Dec 10, 2014
Everyone loves a good spreadsheet. But if you have more than a few hundred employees, tracking performance, training, and succession with them is the stuff of nightmares. Spreadsheets and paper-based processes can’t give you deep, real-time insight into how your employees are performing or how to make them—and your company—more successful. But a talent management system can.
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cornerstone ondemand, employee engagement, leadership, development strategy, employees, high performing, operational leadership, business success
    
Cornerstone OnDemand
Published By: Paycor     Published Date: Jun 05, 2014
Many healthcare professionals struggle with the transition from tactical execution to strategic thinking. This whitepaper will help you clarify what strategy is and what it isn’t, learn best practices for strategic planning and take action to ensure the future success of your organization. With these actionable tips, you can start sharpening your strategic skills today.
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strategy, career development, business strategy
    
Paycor
Published By: CollabNet     Published Date: Jan 13, 2013
These resources discuss the need to include long term product vision, coherent user experience and User Centered design and architecture along with specific best practices for achieving a coherent product that delights users.
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scrum, software development, strategy, agile, project management
    
CollabNet
Published By: Skillsoft     Published Date: Jun 25, 2015
This paper takes you step-by-step through the process of addressing your immediate problems, building alliances throughout your organization, and making a successful business case for a learning solution, including: • Analyzing your current processes and identifying your needs • Mapping out the various processes and training requirements • Calculating the financial impact of training • Making the case and managing the project
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learning solution, business case, lms, development, learning management strategy
    
Skillsoft
Published By: SumTotal, a Skillsoft Company     Published Date: Aug 24, 2015
This paper takes you step-by-step through the process of addressing your immediate problems, building alliances throughout your organization, and making a successful business case for a learning solution.
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learning solution, business case, lms, development, learning management strategy
    
SumTotal, a Skillsoft Company
Published By: LeadGenius     Published Date: Dec 22, 2016
To hit your revenue goals, you need to know your lead targets. In this short whiteboard video, Anand Kulkarni, Co-Founder of LeadGenius, shows marketing and sales leaders how to maximize pipeline predictability by backing out of their revenue goals.
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decision making panel, org chart, b2b sales, mapping accounts, target account mapping, sales strategy, buyer personas, target accounts
    
LeadGenius
Published By: InfoPro Learning     Published Date: May 24, 2017
Learning content is an investment and with most companies having a portfolio of over $18 million tied up in content, this represents a significant investment. Unfortunately, this investment depreciates at an alarming rate. In fact, most content is completely unusable for any number of reasons after only four years. Infopro Learning has created a guide that helps companies to extend the shelf life of their content using a modernization strategy. This strategy not only applies to the one-time effort of updating legacy content, but it also provides information about how to future-proof new content. In addition, companies that follow the modernization strategy can significantly decrease content production costs and timelines by leveraging evergreen content that already exists in their training portfolio.
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elearning, content development, learning content development, learning strategy, content modernization, web based training, corporate training, training programs
    
InfoPro Learning
Published By: Cornerstone OnDemand     Published Date: Feb 12, 2015
Everyone loves a good spreadsheet. But if you have more than a few hundred employees, tracking performance, training, and succession with them is the stuff of nightmares. Spreadsheets and paper-based processes can’t give you deep, real-time insight into how your employees are performing or how to make them—and your company—more successful.
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cornerstone ondemand, employee engagement, leadership, development strategy, employees, high performing, operational leadership, business success
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Feb 12, 2015
Two organizations implement nearly identical employee training initiatives. Company A quickly sees improved metrics & long-term financial results. Company B sees little change – and is back to square one a year later. Why?
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cornerstone ondemand, employee engagement, leadership, development strategy, employees, high performing, operational leadership, business success
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Feb 12, 2015
Today’s executives don’t hold HR in very high esteem: according to Deloitte, “42 percent of business leaders believe their HR teams are underperforming or just getting by, compared to the 27 percent who rate HR as excellent or good when assessing HR and talent programs.” Learn how HR can become a strategic partner to the C-Suite..=
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cornerstone ondemand, employee engagement, leadership, development strategy, employees, high performing, operational leadership, business success
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Feb 12, 2015
Employees aren‘t quitting their jobs—they’re quitting their bosses. That’s bad news for organizations planning for innovation, succession, and market longevity. Human capital is an organization’s most valuable resource—and turnover is expensive not just in terms of sourcing, rehiring, and training costs, but also lost productivity. See how Employees, Managers, and Executives benefit from using a Unified Talent Management approach.
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cornerstone ondemand, employee engagement, leadership, development strategy, employees, high performing, operational leadership, business success
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Feb 12, 2015
In a perfect world, every employee is committed to your organization’s goals, is ready to go above and beyond in daily activities, and actively collaborates with other team members. Yet when it comes to employee engagement, there’s a big gap between perfect world scenarios—and the reality.
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cornerstone ondemand, employee engagement, leadership, development strategy, employees, high performing, operational leadership, business success
    
Cornerstone OnDemand
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