Published By: LogMeIn
Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings.
This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
Lenovo Health’s patient engagement, care delivery and diagnostic solutions — supported by a powerful data center and comprehensive services — help deliver higher-quality care and achieve better outcomes by empowering you to:
• Optimize patient engagement
• Streamline clinician workflows
• Improve diagnostic speed and accuracy
View this diagram to learn more.
Network performance Monitoring and diagnostics (NPMD) solutions are designed to capture and in many cases store network conversations in order to manage and troubleshoot IT service issues. Therefore, your NPMD solution must be viewed as an integral part of PCI DSS compliance efforts and never compromise these initiatives. This white paper goes through the best offerings that can strengthen these efforts.
Customer support performance has declined in tandem with increase of technology complexity. Incidents are harder to solve, customer downtime has escalated ??customer success is impacted and the bottom line is stressed. Suppor