"Cisco has been named in the first ever Gartner ‘Voice of the Customer’ report for the Secure Web Gateways (SWG) market for Cisco Umbrella.
Gartner Peer Insights is a peer review and ratings platform designed for enterprise software and services decision makers. This document synthesizes Gartner Peer Insights’ content in the SWG market for 2018.
Gartner states that ""this peer perspective along with the individual detailed reviews, is complementary to expert research and should play a key role in the customer buying process.""
This report includes:
- SWG Peer Reviews and Ratings
- Vendor comparisons
- Reviewer demographic"
Published By: Veeam '18
Published Date: Oct 10, 2019
60% dei dati cloud sensibili è conservato all'interno di documenti Office e per il 75% di questi dati NON viene eseguito un backup!
In questo breve e semplice report, gli analisti di 451 Research spiegano perché è importante eseguire il backup dei dati di Office 365.
I risultati più importanti includono:
I dati di Office 365 sono i nuovi dati aziendali d’importanza critica
Il fatto che i dati SaaS siano intrinsecamente sicuri è un luogo comune
Ripristini e governance stanno diventando tanto importanti quanto il backup dei dati
La protezione dei dati sarà sempre più legata alle problematiche legali e di conformità.
Published By: MindTouch
Published Date: Oct 02, 2019
Understanding the important role that your support content plays (i.e. help docs, user guides, FAQs, troubleshooting steps, product information, etc.) can help organizations avoid creating frustrating journeys for their customers who simply need help. Undervaluing how customers seek answers is a critical oversight. To understand why, it helps to examine the place they’re most likely to start: Google.
The success of your agricultural business depends on your ability to keep your equipment working efficiently and reliably, particularly when sowing and harvesting.
Yet two in five (41%) farm managers say they often experience breakdowns because of ineffective lubrication – and 62% say their maintenance teams need more training.
This is why we’ve created Shell lubricants for Driveline: a suite of high-performing lubricants and expert advice that adds up to more than the sum of its parts - making your equipment much more efficient and productive.
Putting this into perspective, customers leveraging Shell Technical Services have seen a marked improvement in their operations. This has delivered over $68M in documented value savings to Shell’s B2B customers.
Learn more: Research and Expert Comment
Read the findings from our latest global research into the Total Cost of Ownership (TCO) and maintenance of equipment in agriculture.
Discover how businesses are improving profitability wi
Published By: Polycom
Published Date: Jul 30, 2014
Learn the 4 reasons why a lot of businesses are shifting from print media and documents to video and see how this is a more effective means of reaching your customers and having them share your content.
Procurement’s Pesky Paper Problem
We know time is precious, so we’ll get right to the point: Paper-based processes are tarnishing your procurement department’s reputation for driving cost savings, improving service, and expediting execution. First, there’s the printing, scanning, faxing, and mailing of documents. Then comes the constant tracking down of physical signatures for everything from statements of work to supplier contracts. Add in the manual filing, searching, and retrieving of hard copies, and it’s no wonder that inefficiency abounds.
Learn how to effectively and efficiently manage your organisation's employee handbook, code of conduct and other important documents. This guide gives organisations of all sizes insight on how to optimize policy and procedure management with real-world examples, helpful tips, and research.
What you’ll learn:
- Best Practices on How to Plan, Implement, and Measure your programme
- Eleven Commandments of Policy Formatting and Writing
- 20 Questions for Prioritising Policy Development Efforts
- Pros & Cons of Various Distribution Methods
- Assessment Questions to Evaluate Your Current Document Management Strategy
- Build versus Buy Considerations
The report combines data from a February 2018 executive survey of 401 email marketers and documented ESP demos related to three key themes. We also utilized vendor questionnaires and our near two-decades of knowledge of the providers in this sector. One-on-one phone interviews with several of the marketers who use these tools and our executive survey clients provided satisfaction data. The methodology details our entire recipe, but readers can feel confident in knowing that our vendor evaluation process is objective and does not stem from one analyst’s singular point of view. This guide also includes our analysis and perspective on vendors that did not for a variety of reasons participate in this research.
In this Methodologies and Best Practices document, Burton Group Research Director Daniel Blum recounts customer perspectives on the anti-malware battlefield playing out at the enterprise level. The document explores lessons learned, and what keeps customers awake at night even after good defensive strategies are in place. The Reference RFI alone is valuable for those switching anti-malware products, or seeking new ones.
Through deep analysis of social data, we seek to discover opportunities for automotive companies to gain insight into consumers' nuanced, evolving perceptions. In this document, we discuss our research findings and explain the implications for automakers and their creative agencies.
Published By: Ultraseek
Published Date: Mar 07, 2008
The value of effective site and intranet search is clear. Finding the most relevant document helps your organization identify and capitalize on opportunities, accelerate business cycles, and implement and execute effective strategies. But whether you have a few thousand pages on your public website or a few million documents scattered across the globe, selecting the right search solution for your enterprise can challenge even the most seasoned technology buyer.
IDC has found a direct correlation between effective document management and improved business performance. Yet recent research reveals that half of organizations rate their document process management processes as ineffective. This best-practices paper gives you insight into how you can reduce costs, increase productivity, mitigate risk and enhance business performance through the strategic outsourcing of document lifecycle management.
This document defines Oracle’s Customer Experience (CX)
Value Equation as the strategic method to identify and measure
the value of organizational CX. This model was originally
documented in “CX Metrics and KPIs – September 2012.”
It has received wide support, and has been the #1 searched hit
and downloaded CX KPI document for 3+ years – a significant
achievement in this industry – in an era where concepts are
replaced daily with the latest, greatest fad.
Since the original publication, I have received significant
feedback that has been overwhelmingly positive, but with a
request to comment on additional topics – most notably: brand
impact, shared services, and Oracle’s Road to Modern. This
updated paper leverages the original work, adds information
around these additional topics and incorporates our continued
Published By: SAP Concur
Published Date: Aug 07, 2019
"Reworking an outdated invoice policy can be intimidating. Get a head start with this whitepaper, produced by Proformative and sponsored by SAP Concur. You'll get 9 tips for building an invoice policy and a template to help you create a vendor invoice and will take the pain out of accounts payable management.
Once created and enforced, an effective accounts payable policy will:
Reduce time spent on approving invoices
Better store and retain important documents
Make pulling documents for research, audit or litigation easier"
The purpose of this research is to understand the challenges companies face in their document or file level security practices as a result of the adoption of such disruptive technologies as mobile devices and cloud services.
Capturing the detailed actions of privileged users is even more critical in today’s business environment. Security and compliance issues also exist with third-parties including Cloud Providers, Service Providers and ISVs. And every major compliance regulation requires organizations to document what users actually do with the privileges and rights granted to them and how their actions impact the IT environment.
This research paper covers how to solve the security, compliance, and third party access challenges organizations face when auditing and monitoring UNIX, Linux and Windows systems; and why traditional approaches like log rollup tools alone will fail to meet requirements of today’s demanding IT environment.
Customers’ expectations have never been so high. Yet, leaders at many banks and financial institutions still fail at providing a smooth, personalized, timely and relevant experience throughout channels. By leveraging the increasing amount of data about customers, bankers can create information to constantly improve their understanding of product usage, profitability, risk, buying behavior and financial needs. Access this white paper today to learn about expert solutions that can help you reinvent your business operations and create a customer-focused company. Read on now to explore more.
In today’s mobile, connected era, customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have “set a high bar” in the way that they engage customers throughout the entire sales process—not just during the commercial transaction, but before, during and after the transaction. Can your insurance company meet the challenge?
A Smarter Process vision for healthcare. We live in an era in which customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have set a high bar - in the way they engage customers throughout the entire sales process -not just during the commercial transaction, but before, during and after the transaction. Can healthcare and life sciences meet the challenge?
Published By: SyberWorks
Published Date: Oct 21, 2008
The e-Learning industry has grown tremendously since the early days of computers and the Internet. Today there are lots of products and services out in the market place from which to choose. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems. The document is not meant to be the complete source of information on e-Learning nor will these guidelines be suitable for every single situation. This white paper has been created as a learning aid help you get started. These findings represent the research, experience, and techniques gleaned from working in e-Learning since its infancy in the late 80’s to today. At the end of the paper, Bob Goldschneider, Director of Business Development at SyberWorks, Inc., will provide a summary and closing remarks.
Published By: Xiotech
Published Date: Apr 13, 2007
Organizations face a double whammy when it comes to data archive management. On one hand, the volume of digital and paper archives is growing exponentially. Industry analysts report that digital hard disk storage has grown 85 percent a year over the last eight years and 2.7 billion new sheets of paper are filed into folders every day.
This paper describes a new user-centric approach to managing structured and unstructured organizational documents and data. Focusing on end-user features offers significant benefits to corporations, their employees, and their IT managers.