Denials are a pervasive and persistent problem. There is no single root cause for denials, and problems that lead to a denied claim occur throughout the revenue cycle. Read our whitepaper to discover how to analyze, prevent and manage denials.
Discover how St. John’s Children's Hospital is improving pain management, patient satisfaction and nursing efficiencies through Interactive Patient Care (IPC). By integrating their IPC solution with the hospital's EMR and nursing notification badge, they’re managing patient expectations for pain control and streamlining assessments and documentation.
Even as the move to electronic health records (EHR) progresses in earnest, there are a myriad of challenges involving legacy data systems. Chief among these challenges is the cost of maintaining obsolete systems solely for the patient information they contain. When up to 70% of a typical IT budget is spent on maintaining the current IT infrastructure and application portfolio, organizations have little left to invest in much-needed innovation. According to a recent HealthLeaders Media Survey, many organizations are still adjusting after their migration to a new EHR system. Hospitals need to get a better grasp on all forms and sources of data that they have—and the data they don’t yet have—so that the right information can be delivered to the right individual, and in the right context, at the point of care.
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions.
As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand.
This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
In December 2017, Dell commissioned Forrester Consulting to conduct a study refresh to determine how enterprise organizations are structured from an IT departmental perspective. The study explored two types of IT: digital controllers and digital transformers; and the trends and challenges seen in PC provisioning. Digital controllers are often associated with top-down approach, linear structure, and emphasize security and accuracy. In contrast, digital transformers focus on innovation, employee-and customer-centricity, and prioritize speed and flexibility. By understanding the two groups, enterprises can overcome challenges that arise from PC life-cycle management. By investing in existing PC management tools and partnering with a company that specializes in PC deployment and management, firms can empower employees to better serve customers. Download this Forrester report to learn more about the approach and strategy differences in how these two groups address the dynamic digital demand
Published By: Datastax
Published Date: Nov 02, 2018
Most enterprises operate in a hybrid cloud environment, whether they know it or not. The benefits of hybrid cloud and multi-cloud architectures are numerous, but since most companies don’t even realize they’re using multi-cloud, they’re not taking full advantage of the multi/hybrid cloud environment. Read this ebook to learn how proper data management via an enterprise data layer empowers enterprises to unlock the full potential of their multi- and/or hybrid cloud strategies to achieve data autonomy while scaling efficiently, effectively, and safely.
Organizations globally realize that working only to prevent and detect cyberattacks will not protect them against cyber security threats. That is why IBM Resilient® was developed: to arm security teams with a platform for managing, coordinating, and streamlining incident response (IR) processes.
IBM Security has had the privilege of working with organizations of all sizes and across all industries as they implement Resilient solutions to develop more sophisticated and robust incident response functions. These organizations build IR processes that are consistent, repeatable, and measurable, rather than ad hoc. They make communication, coordination, and collaboration an organization-wide priority. They leverage technology that empowers the response team to do their job faster and more accurately
As technology improves, retailers are relying more and more on their customer service to gain an advantage and differentiate themselves from the competition. Providing a pleasant customer experience can turn a first-time shopper into a lifelong buyer.
By reading this Epicor eBook, you’ll discover the important role mobile technology plays in delivering faster, service. Retailers everywhere are implementing mobile tools to empower their employees to support customers—from stock and pricing information to mobile checkout.
Epicor Eagle N Series is a fully integrated retail management system that offers a whole host of mobile tools to help you service your customers, stay informed, and make decisions from anywhere. Read the eBook and learn how the mobility of Epicor Eagle N Series can provide your retail business with a competitive advantage.
As technology improves, lawn and garden retailers are relying more and more on their customer service to gain an advantage and differentiate themselves from the competition. Providing a pleasant customer experience can turn a first-time shopper into a lifelong buyer.
In this guide, you’ll discover the important role mobile technology plays in delivering faster, service. Retailers everywhere are implementing mobile tools to empower their employees to support customers—from stock and pricing information to mobile checkout.
Epicor Eagle N Series is a fully integrated retail management system that offers a whole host of mobile tools to help you service your customers, stay informed, and make decisions from anywhere. Read our guide and learn how the mobility of Epicor Eagle N Series can provide your retail business with a competitive advantage.
Today, businesses and teams are becoming more dispersed, and the speed of doing business is accelerating.
These two realities point to the growing need for reliable tools that allow teams to successfully work, collaborate and engage customers and team members in a meaningful way. Webinars and web conferences can empower your people to do just that.
Published By: Globoforce
Published Date: Nov 06, 2013
Do you wish you had more insight into your performance review process and how to make it more effective? In our new Summer 2013 Workforce Mood Tracker Report, Empowering Employees to Improve Performance, we asked employees what they thought of reviews and what would make them better. Their answers may surprise you.
In Q4, 2009, ENTERPRISE MANAGEMENT ASSOCIATES (EMA) analysts worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes.
Migrating to Amazon Web Services (AWS) enables organisations to transform the way they do business. It empowers them to accelerate the speed at which they conduct business, frees them from the constraints of on-premises data centres, and provides the flexibility to pay only for what they use. This eBook will detail how cloud adoption can deliver significant business benefits.
Technology should empower payroll to become a more strategic asset, not act as a barrier. By adopting the following payroll best practices, your organization can become more efficient and cut costs without adding complexity, and leverage the full potential of payroll by shifting the burden from administrative tasks to strategic goals.
This comprehensive PBX Buyers Guide explores the PBX technology (both hosted and traditional) and empowers the mid to enterprise business PBX buyers with critical information necessary that is helpful in selecting the right phone system for any business.
Published By: Zenefits
Published Date: Jun 14, 2017
The ability for the workforce to connect, collaborate, and get work done from anywhere - and at anytime - has never been more important. Today, businesses are embracing mobile-empowered workforces because of their correlation to higher productivity, collaboration, and engagement. In this guide, we’ll cover:
• Mobile’s impact on culture
• Mobility and the blended workforce
• How business apps are redefining the way we work
• Mobile’s impact on business performance
• And more!
Published By: HPE APAC
Published Date: Jun 16, 2017
The bar has been raised higher than ever, and the role of IT is evolving to meet it. As a result, IT must support applications and services that make it possible for the business to provide new, diverse customer experiences while generating expanding revenues via the emergent crown jewels of business: big data, cloud, and mobility.
Read on to find out more.
All of these elements of growing connectivity have the potential to significantly increase productivity, streamline operations and enhance service levels to citizens and stakeholders. But these benefits are only one side of the story. The added complexity of the new eGovernment environment also creates many new challenges, as government agencies search for effective ways to secure and control access to the rapidly growing number and variety of gateways to their ecosystems.
New market forces are creating unprecedented pressure for companies to move faster, with greater agility, and change in response to new threats and opportunities. Companies that are embracing a new approach built on Intelligent Cloud ERP are gaining valuable advantages — such as boosting profits, growing faster, entering new markets, and disrupting their industries.
Learn how Intelligent Cloud ERP empowers you to leverage the opportunities presented by changes to how we work, collaborate and achieve success in this practical, actionable overview.
Discover HPE OneSphere, a hybrid cloud management solution that enables IT to deliver private infrastructure with public-cloud ease. With the proliferation of self-service, on-demand infrastructure, enterprise developers have come to expect infrastructure as a service. However, the constraints of existing infrastructure and tools make this mean heavier workloads for IT teams.
Published By: Cisco EMEA
Published Date: Jun 01, 2018
Collaboration, leading to innovation, leading to success. Based upon gathering together to share ideas and information. Working together as a team to bring ideas to life.
And putting together a consistently reliable, secure, scalable, easy-to-use, and easy-to-integrate system to empower all of it.
Cisco collaboration solutions learn as they work together with your team.
Frictionless collaboration experiences make customers happy to work together with you.
Work with Cisco Webex. And your teams will work better together.
Published By: HPE Intel
Published Date: Mar 14, 2016
The ever-rising tide of demands on IT organizations is creating constant pressure on their leaders to upgrade or replace their outmoded legacy systems with new infrastructure technologies that will allow them to keep pace with the speed of business. It is no longer sufficient to manage basic business applications and resources such as ERP, email, and silos of heterogeneous data. The bar has been raised higher than ever, and the role of IT is evolving to meet it. As a result, IT must support applications and services that make it possible for the business to provide new, diverse customer experiences while generating expanding revenues via the emergent crown jewels of business: big data, cloud, and mobility.
Every week InfoSight analyzes more than a trillion data points from
more than 9,000 customers. How does this translate into true
business value? By reducing your business risk with over Six-Nines
of measured availability. By providing you with an infrastructure
that gets “smarter” every single day. By empowering IT staff to
focus on business priorities instead of mundane maintenance.
Build a better midsized business without borders Empower your employees — through business collaboration and communications solutions like video, audio and web collaboration — to help grow revenues, improve customer loyalty, and boost productivity. Learn more in this white paper.