The HealthLeaders Media Physician Alignment Survey confirms there is continued deep support for clinical integration across our industry. We see some clear trends in how hospitals and health systems use clinical integration and risk sharing to work toward physician alignment and better access.
Hospital communications used to be a lot simpler. If you needed to find a doctor, you could dial 0 and the operators would connect you or send a page on your behalf. People communicated through paper charts, wrote key phone numbers on grease boards, and kept on-call schedules in binders. Some of this still happens today, but communications across healthcare have become progressively more convoluted. The use of diverse mobile devices (smartphones, tablets, pagers, Wi-Fi phones, etc.), and the rise in care complexity necessitating care team coordination mean more sophisticated communication technology is required.
Spending on supplies and pharmaceutical services varies among U.S. hospitals. It is not uncommon for hospitals with similar types of patients, including case mix and severity, to have significant differences in purchasing intensity for certain clinical services. Even small changes in efficiency can make a difference for hospitals and health systems, because supply-chain spending typically accounts for hospitals’ biggest spend after labor costs. Costs totaled about $74 billion in 2012, according to the Healthcare Supply Chain Association.
Creating a state-of-the-art clinical documentation improvement (CDI) program isn’t just about boosting coding accuracy. It’s a key strategy in managing the transition from volume-based to value-based care, say healthcare leaders. That transition is a risky endeavor that is putting hospital and physician financial performance to the test. As hospitals participate in new care and business models aimed at improving value, leaders must ensure that their organizations are able to maintain reimbursement levels, effectively treat the chronically ill—especially in outpatient settings—and gather accurate data that will allow them to assess performance and segment their varying populations. While some organizations often believe they are leaving revenue on the table because of documentation and coding issues, CDI offers numerous opportunities for improving financial performance, finds a recent HealthLeaders Media survey of 149 healthcare executives at provider organizations.
In the rough-and-tumble world of community and rural hospitals, the phrase “innovate or get left behind” is no longer a scary suggestion thrown out by expensive consultants, but a daily reality for CEOs. Rocked by reform and big changes in areas including financing, care models, and population trends, chief executives are getting used to making bold leadership decisions on a regular basis.
Published By: Dell EMC
Published Date: Feb 07, 2018
This paper is organized into sections describing the importance of IT infrastructure security and presents essential criteria IT leaders should use to identify end-to-end server security.
1. Trust and the Modern IT Infrastructure Why you should be concerned about server security (or the lack thereof).
2. End-to-end Server Security How Dell EMC defines end-to-end server security. In this section, we also provide crucial characteristics business and IT leaders can use to classify prospective server vendors.
3. Key Security Criteria for the Modern IT Infrastructure The security questions every IT leader should ask of their server vendor before embarking on an IT transformation.
4. Conclusion & Additional Resources
The objective of this paper is to highlight the Dell EMC comprehensive approach to server security. PowerEdge servers come with security built-in, not bolted-on. Using a Cyber Resilient Architecture, Dell EMC commits to end-to-end server security on all PowerEdge servers.
Mainframes continue to provide high business value by combining efficient transaction processing with high-volume access to critical enterprise data. Business organizations are linking mobile devices to mainframe processing and data to support digital applications and drive business transformation. In this rapidly growing scenario, the importance of providing excellent end-user experience becomes critical for business success.This analyst announcement note covers how CA Technologies is addressing the need for providing high availability and a fast response time by optimizing mainframe performance with new machine learning and analytics capabilities.
SharePoint is a technology that most organizations have access to these days, yet it is one that is open not utilized fully. This is in part due to organizations not being fully aware of the breadth of SharePoint’s capabilities. Most SharePoint power users/administrators are aware they can leverage SharePoint as a document repository and to share data seamlessly with a group of colleagues, however, they often are not aware of how to leverage some of SharePoint’s key foundational components effectively. As someone who implements SharePoint, one of the biggest complaints we hear from organizations is users aren’t using it, adoption is low. Without user adoption no technology implementation project can be successful. It is difficult to pinpoint one reason that causes adoption to be low, however, taking steps to effectively build your SharePoint site with a solid foundation along with an end goal of high user adoption is a great way to start.
Internet use is trending towards bandwidth-intensive
content and an increasing number of attached “things”.
At the same time, mobile telecom networks and data
networks are converging into a cloud computing
architecture. To support needs today and tomorrow,
computing power and storage is being inserted out on
the network edge in order to lower data transport time
and increase availability. Edge computing brings
bandwidth-intensive content and latency-sensitive
applications closer to the user or data source. This
white paper explains the drivers of edge computing
and explores the various types of edge computing
Published By: Mimecast
Published Date: Oct 25, 2017
Even as cyberattacks have evolved, phishing remains the number one threat delivery tactic. Why? Because it’s effective. That’s the bad news.
The good news is, your organization can effectively defend against phishing attempts with the right program in place. You can stand in the way of the abuse of your most mission-critical communications app. There are six key areas to consider.
Read this Gartner research note, Fighting Phishing: Optimize Your Defense, to advance your anti-phishing program.
Clearly, data centre modernisation can achieve a wide variety of business benefits for an equally wide variety of organisations. Data centre modernisation programmes are also far reaching. They reach way beyond the desire to merely reduce costs. They add significant business value, and often become the essential cornerstone of digital transformation.
When starting on your own path towards modernisation, it’s vital to recognise that your success depends on making use of advanced public cloud services that sit at the vanguard of enterprise technology’s capabilities. If they don’t, you risk not being able to gain access to a world of new possibilities.
Published By: Genesys
Published Date: Feb 21, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect.
See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense.
Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
In this paper, you'll learn how organizations are adopting increasingly sophisticated analytics methods, that analytics usage trends are placing new demands on rigid data warehouses, and what's needed is hybrid data warehouse architecture that supports all deployment models.
"Maximizing Operational Efficiency and Application Performance in VMware-Based Data Center
Some of the most common challenges in VMware-based virtual data center environments include:
- Lack of visibility into applications and end-user experience
- Complex and error-prone operations
- High capital and operational costs
Review our solution brief to learn how the Avi Controller, the industry’s first solution that integrates application delivery with real-time analytics, is able to solve these challenges."
Published By: LogMeIn
Published Date: Feb 27, 2018
Customer engagement is seamless when agents focus exclusively on the customer and not the myriad of systems needed to access information. The simpler, the better.
Our Zendesk integration simplifies the agent’s workflow by providing agents with the necessary information to effectively communicate with customers from Bold360’s easy-to-use interface. By connecting these systems together agents can find information quickly, update ticket statuses, and serve customers more effectively.
Published By: Workday
Published Date: Feb 27, 2018
The hype around cloud computing has been tremendous. It’s also proven to be justified. In fact, most organisations are already operating with some element of a cloud service as part of their IT infrastructure. While onpremise software becomes obsolete and hybrid solutions fall short, cloud applications enable new ways of delivering innovative solutions. These solutions are practical, and they are easy to use and manage. The cloud now provides the fundamental infrastructure on which innovative organisations can run their businesses.
20% of customers will be responsible for 80% of profit – or
so says The Pareto Principle, also known as the “rule of the
vital few.” So, while marketers are trying hard to increase market
share, they should be equally (or even more) concerned about
nurturing the customer relationships they already have. That
means finding ways to strengthen bonds with your best
customers and figuring out how to turn good customers into
Personalization, truly helpful support, data-driven contextual
marketing, re-engagement strategies, gamification… There’s
an almost overwhelming number of options out there, each
touted as your golden key to an enduring bond with your users.
In the pages that follow, you’ll learn about five strategies to drive
engagement and retention with actionable tips from Selligent
clients – top brands that are at the forefront of creating and
sustaining customer loyalty.
Published By: Riverbed
Published Date: Feb 15, 2018
To stay ahead in today's hybrid network, you need a lens into the end user's experience as well as an understanding of the dependencies between your applications and network. With this approach, you are alerted to issues before the business is impacted and problems are resolved faster. This eBook details what you need to know to select a best of breed network performance management solution and outlines the critical capabilities required for deep application visibility across virtualized, hybrid and cloud networks no matter where a user is located. Read this book and:
Discover best practices - for proactive network monitoring and fast troubleshooting
Learn how to stay ahead of application performance issues with increased visibility
Increase productivity and a higher ROI - with automatic discovery, end-to-end monitoring, reporting, analytics and faster MTTR
Ensure your approach is a proactive mode
Study the evaluation checklist - select the best solution for your needs
Published By: Snowflake
Published Date: Jan 25, 2018
If you’re considering your first or next data warehouse, this complimentary eBook explains the cloud data warehouse and how it compares to other data platforms.
Download Cloud Data warehouse for Dummies and learn how to get the most out of your data.
What a cloud data warehouse is
Trends that brought about the adoption of cloud data warehousing
How the cloud data warehouse compares to traditional and noSQL offerings
How to evaluate different cloud data warehouse solutions
Tips for choosing a cloud data warehouse
Published By: Veeam '18
Published Date: Mar 13, 2018
Some customers are pushing independent software vendors to come out with their own appliances. Be careful what you ask for, because you may create something that you weren’t looking for. What happens if your favorite backup software product suddenly starts putting out its own appliance? At a minimum, other appliances from other vendors may cease to exist. Why should a big-box vendor partner with your backup software product only to compete with them? What happens when someone at the helm starts realizing that by creating a tighter integration between the software and the hardware, the company increases its bottom line enough to make that worthwhile? You may find yourself forced to buy a different hardware product than you want in order to keep the software that you like.
Application downtime impacts everyone. This paper provides best practices for communicating application downtime to end-users in a manner that maintains - or can even improve- your organization's credibility and brand image. Learn what to do and what not to do in this informative white paper.
Countless studies and analyst recommendations suggest the value of improving security during the software development life cycle rather than trying to address vulnerabilities in software discovered after widespread adoption and deployment. The justification is clear.For software vendors, costs are incurred both directly and indirectly from security flaws found in their products. Reassigning development resources to create and distribute patches can often cost software vendors millions of dollars, while successful exploits of a single vulnerability have in some cases caused billions of dollars in losses to businesses worldwide. Vendors blamed for vulnerabilities in their product's source code face losses in credibility, brand image, and competitive advantage.
Businesses expect IT management to demonstrate their contributions to end-user benefits and the bottom line while addressing immediate needs and long-term performance management goals. This white paper presents IT2020, a new performance management paradigm for meeting both of these expectations.
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.