Published By: Skillsoft
Published Date: Mar 26, 2018
Compliance training affects just about every single organization around the world. It can be comprised of anything from a review of the employee manual to training on critical life or death issues. Yet, despite its reach and implications, many organizations struggle with developing ways to make this training more engaging and strategic. Brandon Hall Group’s 2017 Compliance Training Study offers insights into organizations run their compliance training and outlines key take-aways.
Microsoft Lync is not only changing the cost structure of enterprise telephony, but is also ushering in a new user experience in which every communication is transformed into a more collaborative, engaging interaction. But it’s impossible to achieve the promises of Lync if you haven’t fully considered the underlying infrastructure. And with laptops, smartphones and tablets on track to outnumber desktops, that means wireless infrastructure. Fortunately, with a little upfront planning, you can dramatically increase the quality and reliability of multimedia over enterprise Wi-Fi. Here are 10 tips for ensuring that Lync runs well on mobile devices in your network…
Midsize organizations strive for success. Being successful means consistently making smart decisions— including smart technology purchases. Technology should enable a midsize organization to meet the needs of its employees and customers today and also allow the organization to make simple but rewarding changes in the future. Technology must support changes that occur in a business without increasing the risks associated with providing excellent customer service, engaging with suppliers, and conducting many common business processes.
Be more productive, collaborative, and get more done faster using Cisco WebEx Meeting Center — the proven industry leader in web and video conferencing. As a FedRAMPcompliant service, you can use Cisco WebEx to hold regular meetings with anyone — regardless of location. Manage projects, host meetings, and make faster, more informed decisions by keeping everyone on the same page with meetings that allow everyone to see, hear, and view the same information at the same time. And host engaging and creative sessions with colleagues, internal teams and other agencies.
Published By: Polycom
Published Date: Mar 06, 2017
Education today is described as between paradigms from the traditional to the digital. Students expect a highly engaging interactive learning environment, not stagnant instructor-led designs. Learning technologies, and changing pedagogical methods, are not only changing the way we teach but also the physical environments we teach in. Download now to learn more.
Published By: Polycom
Published Date: May 22, 2017
Effective, engaging collaboration that leverages video conferencing
should incorporate features like content sharing, clear participant
rosters, easy call management controls and Instant Messaging. But,
according to Microsoft research, some 97 percent of meeting rooms
aren’t adequately equipped to handle video.
Published By: Polycom
Published Date: Dec 18, 2017
Effective, engaging collaboration that leverages video conferencing should incorporate features like content sharing, clear participant rosters, easy call management controls and Instant Messaging. But, according to Microsoft research, some 97 percent of meeting rooms aren’t adequately equipped to handle video.
In fact, a majority of these rooms host the most rudimentary of collaboration solutions like a digital projector and an audio connection for conference calls. And, while most of these enterprises are adopting Skype for Business for end-users, the reality is that many of their conference rooms lack the ability to connect to Skype for Business calls, which eliminates effective collaboration tools like video and content sharing.
Download this guide to see how to create engaging voice and video meeting experience with Skype for Business.
In the new digital economy, competition, consumer engagement, and operational effectiveness are fundamentally changing, and accelerating. New competitors are redefining the landscape at unprecedented rates. Building and keeping trust mean delivering exceptional brand experiences, every time, via agile processes that balance consumer needs with cost to serve. One size does not fit all. Engaging consumers and capitalizing on new opportunities depend on the capacity to identify, act on, and deliver high-value experiences and outcomes like joy, confidence, security, and control, all in the span of a moment, exactly where and when a consumer or business need arises. Miss the moment, miss the opportunity.
There was a time when middle managers were seen as fairly expendable. If you needed to cut costs or eliminate layers, managers were the first to get the axe. The realities of today’s environment are changing that, however. Managers are playing a pivotal role, not just in making sure key tasks get done, but in engaging employees to be more vested in the organization and motivated to contribute their best. As we keep asking people to “do more with less,” step up to new challenges, and embrace new organizational directions, managers are the ones who have the greatest opportunity to influence the actions on the front lines. They are also critical for helping organizations keep and grow top talent, a particular concern as employee disengagement and turnover rates are costing companies billions of dollars annually.
Food safety should always be top-of-mind. Even one foodborne illness could put your restaurant out of business. The safety and well-being of your customers are at stake when your team isn’t following proper food safety protocol. This is where employee training becomes essential: your business needs a culture that values food safety.
Typically though, food safety training hardly comes off as an exciting topic. But with today’s technology training can be engaging, entertaining, and memorable.
This ebook will show you how to breathe new life into your food safety training with seven lessons on making training more impactful.
It’s no secret the restaurant industry is highly populated by teenagers. So what are the best tactics to engage your Gen Z employees while keeping your restaurant compliant with today’s labor laws?
Research has found Gen Z to be very different than their older millennial brothers and sisters, meaning operators need to find a whole new approach to engage them.
In this guide we’ll highlight the engagement and compliance challenges restaurants face with this group of workers. And then we’ll walk you through best practices we’ve seen work using mobile scheduling apps and digital communication tools.
Employees and managers face challenges and pressures each day that make work unnecessarily complex and unproductive. This complexity can stand in the way of achieving business goals and prevent employees from delivering the value they want to bring to the workplace.
This Coleman Parkes and Workforce Institute at Kronos report highlights key findings and discusses the roles leadership, technology, and talent management play in optimizing workforce engagement for sustained competitive advantage. Learn about the challenges, opportunities, and costs of employee engagement — or lack thereof — in organizations today, and how small changes can go a long way toward engaging employees and ultimately drive business success.
It’s time to think more strategically about your entire workforce. Learn the benefits of a unified approach to HCM and workforce management. In today’s competitive and rapidly changing business environment, sustained success requires a total HCM strategy that focuses on managing, engaging, and retaining your entire workforce — both hourly and salaried employees alike. It also requires a single, unified technology platform that enables managers to successfully execute on that holistic strategy for improved operational efficiency, higher employee engagement, and better business outcomes.
"More than $1 million of e-commerce revenue is generated every 30 seconds, as millions of consumers purchase billions of products online. And these days, shopping is getting social. People aren’t just engaging on social media sites, but buying through them, too.
As constant changes to mobile technology and e-commerce tools continue to reshape how consumers interact with brands and retailers, social commerce is here to stay.
This white paper serves to help brands and retailers understand the state of social commerce today and its implications for connecting to customers, optimizing e-commerce operations and growing sales channels."
Customer Engagement is a huge area of interest today, and a subject that countless marketers are talking about.
One thing above all is clear: the Engagement Economy provides incredible opportunity for brands. Those organizations that are willing to provide value and put the customer first will rise above the rest. To conclude, we highlight some of the key areas you should focus on:
Create an effortless experience —understand customers, and use this knowledge to deliver the right level of personalized service every time.
Make it easy to engage —offer a range of ways for customers to contact your organization to provide flexibility and meet the demands of a diverse customer base.
Go the extra mile —creating memorable experiences can pay off and be rewarded by brand champions telling friends and family, engaging on social media and writing positive reviews.
This paper examines the ways in which organizations can tap into Web 2.0 interaction as part of the marketing strategy and tactics to create customer engagement by matching your visitors' passion and to figure out the "best fit" for the new opportunities that present themselves.
Delivering a more personalized and engaging customer experience across digital channels is a critical concern for Top Performing organizations. Why? Because Top Performers are 7 times more likely than Everyone Else to recognize the online customer experience as a top three source of competitive advantage.
Published By: Marketo
Published Date: Jun 08, 2017
As a marketer, you face daunting expectations and goals. You are probably expected to generate successful outcomes in less time, and in a digital age where everything can be measured, you probably feel increased pressure to illustrate the impact you are driving. But without the right tools and processes in place, hitting your goals and demonstrating the results is difficult, time-consuming, and stressful!
Marketing automation can help you scale your programs, deliver more personalized and targeted communications, align with sales, and measure effectiveness. Download this ebook to explore 10 reasons you may want to consider marketing automation to support you through the sales cycle, from attracting and engaging leads, to closing the deal.
Published By: Marketo
Published Date: Mar 22, 2018
The Engagement Economy—the reality that we consume and market in today—is a new era where everyone and everything is connected. And in this reality, consumer expectations have shifted to require more from the brands they buy from—they seek a personal relationship that offers them value wherever they are and whenever they are ready to engage. As the Engagement Economy matures, marketers must rapidly transform their strategies, methods, and tactics in order to stay relevant. The State of Engagement offers insights on engagement from over 2,000 global consumers and marketers.
Download The State of Engagement to explore how:
Consumers feel marketers are faring in making them feel wanted, understood, and connected to their brands
Marketers and their organizations are engaging their consumers, employees, and partners
Marketers can address the gaps between their activities and consumer perception
Effective onboarding is the key to getting new employees up and running both quickly and smoothly. Organizations able to ramp up new employee role clarity and confidence during onboarding by specifically identifying answers to the who, what, when, and where for getting things done enjoy higher new employee performance, higher job attitudes such as satisfaction and commitment, and decreased turnover. The use of technology to accomplish these twin goals of clarity and confidence is critical in today’s competitive landscape.
At their most basic level, CRM CEC applications handle a wide range of tasks, including engaging customers and prospects across multiple channels, and handling trouble ticketing, order management, case management, advisory services, problem diagnostics and resolution, account management, and returns management.
This paper explores the impact of social media on the marketplace and customer behaviors, and provides a six-step “road map” that guides organizations through the process of implementing a social media program.
Published By: Marketo
Published Date: May 18, 2017
While ABM is not a new way to strategically market to target accounts, now it is a scalable, achievable strategy that organizations of all sizes can implement to focus on whole lifecycle marketing for key accounts. Marketing, selling to, and supporting your customers at an account-level is not only critical to your success, it’s what your customers expect.
Competitive organizations that are focused on engaging their customers across the entire lifecycle, and throughout their buyer journey, need to sell at an account level, understand the influence of the different contacts and speak directly to them. The ABM we practice today is entirely different than the manual processes of days past. Implementing an ABM strategy no longer means an astronomical investment but it does mean increased revenue, focus, and partnership within your organization.