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Published By: Gallagher Integrated     Published Date: Jun 29, 2016
Boards have a duty to see that hospitals and health systems comply with all state and federal laws and regulations, but they generally delegate responsibility for establishing, managing, and monitoring compliance programs to management. They also have a fiduciary responsibility to see that charitable assets are used appropriately.
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Gallagher Integrated
Published By: McKesson     Published Date: Mar 09, 2016
The ripple effect of healthcare reform is beginning to impact care delivery strategies as care management now falls increasingly to providers. According to a recent HealthLeaders Intelligence survey, hospital leaders are making progress with care management efforts, but more robust tools will be needed if hospitals want to scale up. The October 2014 survey polled 134 senior, clinical, operations, finance, marketing, and information leaders across the healthcare spectrum. The majority of respondents were from nonprofit organizations (63%), while the remainder (37%) came from for-profit settings.
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McKesson
Published By: HealthLeaders Media     Published Date: Mar 22, 2016
This report reveals how a growing number of patient experience programs have moved beyond focusing primarily on training nurses to also include physicians and a host of nonclinical staff. Another sign of the degree to which organizations are embracing patient experience is the increasing number which feature a chief patient experience officer (or individual with similar responsibilities) on the senior leadership team. Complete this short form to download your FREE copy of PATIENT EXPERIENCE: Cultural Transformation to Move Beyond HCAHPS
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HealthLeaders Media
Published By: Buyer Initiated Payments from American Express     Published Date: Oct 16, 2014
Healthcare reforms have prompted hospitals across the country to improve cost efficiencies wherever they can. In response, the accounts payable department of Southern Louisiana’s Ochsner Health System discovered a solution that helped improve cash management while reducing costs.
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Buyer Initiated Payments from American Express
Published By: Truven Health Analytics     Published Date: Mar 01, 2015
In response to concerns raised by healthcare leaders that the absence of adjustment for socioeconomic status (SES) and race characteristics in patient populations impedes the fair comparison of hospitals on risk-standardized 30-day unplanned readmission rates, Truven Health AnalyticsTM evaluated the extent to which risk-adjusted readmission rates for acute myocardial infarction, heart failure, and pneumonia are affected by adjustments for community-level SES factors through its Community Need Index (CNI) and patient race. The study shows there is, indeed, a statistically significant effect. For more, visit truvenhealth.com/wp/readmissionpenalties.
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Truven Health Analytics
Published By: Truven Health Analytics     Published Date: Aug 01, 2014
The median fiscal and operational performance of U.S. hospitals over the past year remained relatively flat, despite expectations to the contrary. The data spans a four-year period from 2009Q4 to 2013Q4. Overall, hospitals saw flat or no growth in utilization, but major teaching hospitals saw steady utilization growth.
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Truven Health Analytics
Published By: Parallon     Published Date: Sep 16, 2015
A recent HealthLeaders Media Intelligence survey asked respondents to rank their top challenges impacting financial performance and to identify specific areas of concern within each of those issues. Their top three issues were system implementation and interoperability, recruiting and retaining talent, and reengineering the revenue cycle. On the surface, it’s tempting to think these findings aren’t surprising. Yet emerging external factors, including the cumulative effects of the HITECH Act (meaningful use), the Affordable Care Act, and an aging U.S. population, are creating new frameworks in which to view and solve these traditional problems.
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Parallon
Published By: JATA     Published Date: Sep 30, 2015
Creating a state-of-the-art clinical documentation improvement (CDI) program isn’t just about boosting coding accuracy. It’s a key strategy in managing the transition from volume-based to value-based care, say healthcare leaders. That transition is a risky endeavor that is putting hospital and physician financial performance to the test. As hospitals participate in new care and business models aimed at improving value, leaders must ensure that their organizations are able to maintain reimbursement levels, effectively treat the chronically ill—especially in outpatient settings—and gather accurate data that will allow them to assess performance and segment their varying populations. While some organizations often believe they are leaving revenue on the table because of documentation and coding issues, CDI offers numerous opportunities for improving financial performance, finds a recent HealthLeaders Media survey of 149 healthcare executives at provider organizations.
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JATA
Published By: Greenway Health     Published Date: Oct 15, 2014
Provider organizations can realize tremendous gains in financial performance by integrating electronic health record (EHR) and revenue cycle management (RCM) systems. Especially in the face of the transition to ICD-10, results include optimizing revenue streams directly at the point of care, maximizing and speeding reimbursement, minimizing denials and streamlining the collection process.
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Greenway Health
Published By: API Healthcare     Published Date: Sep 05, 2014
Savvy healthcare organizations are embracing strategies to simultaneously improve the bottom line and care quality. Sometimes responsible for two separate aspects of the health system, now CFO and CNO collaboration is vital to a hospital’s success.
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API Healthcare
Published By: Kronos, Inc.     Published Date: Jan 07, 2015
HealthLeaders' survey on workforce management queried leaders from a cross-section of U.S. healthcare organizations, including hospitals, health systems, physician organizations, and long-term care/skilled nursing facilities. The 150 respondents represent executives across all disciplines — administration, clinical, operations, finance, marketing, and information. In the next three to five years, hospitals, health systems, and other patient service providers expect to augment their time-and-attendance and payroll systems with integrated applications that enable more sophisticated data crunching around labor analytics, acuity management, and staffing assignments. The goal? To convert the workforce from overhead to asset — a flexible, agile asset that will help organizations succeed in an increasingly demanding regulatory and competitive environment.
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Kronos, Inc.
Published By: Privacy Analytics     Published Date: Jul 01, 2015
Learn the right way to responsibly safeguard PHI - while unlocking its potential for secondary purposes - in this Privacy Analytics white paper.
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Privacy Analytics
Published By: L.E.K. Consulting     Published Date: Feb 06, 2015
Despite retention’s critical importance to a health plan’s success, many health plans treat the issue superficially. Health plans have not drilled down into the complex issues that cause disenrollment, nor have they implemented comprehensive strategies to improve retention. In this Executive Insights, L.E.K. Consulting focuses on implementation, identifying the most effective initiatives for increasing retention, and laying out how these initiatives should be coordinated and prioritized.
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L.E.K. Consulting
Published By: Cisco EMEA     Published Date: Mar 08, 2019
Les solutions Cisco pour les réunions L'envir et pour la collaboration en équipe L'environnement de tra vail a changé. Aujourd'hui, l'agilité pr é vaut contre les schémas de fonctionnement classiques. Toutefois, dans notre monde moderne, la culture de l'inno vation doit venir des entreprises elles-mêmes. Vos collaborateurs ont besoin d'un espace de tra vail qui met l'accent sur l'inno vation et la rapidité. Cisco Webex Teams est une plateforme qui oWre à vos équipes tous les r outils dont elles ont besoin. Il s'agit d'un kit egroupant les technologies essentielles aux PME tournées vers l'a venir.
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Cisco EMEA
Published By: Cisco EMEA     Published Date: Mar 08, 2019
And then imagine processing power strong enough to make sense of all this data in every language and in every dimension. Unless you’ve achieved that digital data nirvana (and you haven’t told the rest of us), you’re going to have some unknowns in your world. In the world of security, unknown threats exist outside the enterprise in the form of malicious actors, state-sponsored attacks and malware that moves fast and destroys everything it touches. The unknown exists inside the enterprise in the form of insider threat from rogue employees or careless contractors – which was deemed by 24% of our survey respondents to pose the most serious risk to their organizations. The unknown exists in the form of new devices, new cloud applications, and new data. The unknown is what keeps CISOs, what keeps you, up at night – and we know because we asked you.
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Cisco EMEA
Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Discover how HPE is responding to the massive growth in enterprise data with intelligent storage. Data helps enterprises find new ways to reach and serve customers to grow profitability, but only when it is available at the right place and the right time. The growing complexity of managing and securing data prevents businesses from gaining its full value. Hewlett Packard Enterprise delivers the world’s most intelligent storage for the hybrid cloud world by providing storage that is driven by artificial intelligence, built for the cloud, and delivered as a service.
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Hewlett Packard Enterprise
Published By: HERE Technologies     Published Date: Mar 11, 2019
Audience segmentation is key to any marketing strategy. Without it, a brand is flying blind – wasting spend and resources. However, the good news is that increasingly sophisticated technology makes it possible for brands to gain a deeper understanding of their target audiences – and how to reach them. This is especially true of location intelligence-driven advertising which can give more timely and complete insights into audiences than ever before. As one of the world’s leading location platforms in 2018, HERE shares insights and solutions to buying location data for better audience segmentation.
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location data, ad tech, location targeting
    
HERE Technologies
Published By: Spectrum Enterprise     Published Date: Mar 22, 2019
Mirazon improves service delivery and customer experience for cloud and virtualization services supported with fiber Internet. A scalable cost model provides the flexibility to serve clients large and small. Mirazon also provides faster response and problem resolution for off-site client backup and managed service solutions, and uses reliable, high-network quality Unified Communications applications to improve customer collaboration.
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Spectrum Enterprise
Published By: Hitachi Vantara     Published Date: Mar 08, 2019
In a perfect world, downtime would be a thing of the past, however, as organizations continue their digital transformation journeys, more data assets are being created—generating, in turn, higher availability demands. Delivering on availability service levels is not just a technical responsibility, but also a business imperative extending well beyond IT. The consequences of failing to meet service levels can be dire and costly. Read this white paper to learn how the right tools can minimize downtime.
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Hitachi Vantara
Published By: Spectrum Enterprise     Published Date: Mar 01, 2019
To support business continuity, many organizations eagerly avoid putting all their eggs in one basket. Understanding the critical role of last-mile connectivity and always-available Internet access, savvy firms utilize redundant wide area network (WAN) and Internet connections from multiple service providers to ensure network availability in addition to load balancing. Despite the good intentions, their Internet connectivity risks may still be in a single basket. That is because internet service providers (ISPs) and competitive local exchange carriers (CLECs) may operate using leased network infrastructure from the same incumbent local exchange carrier (ILEC).
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Spectrum Enterprise
Published By: Spectrum Enterprise     Published Date: Mar 01, 2019
Bandwidth. Speed. Throughput. These terms are not interchangeable. They are interrelated concepts in data networking that help measure capacity, the time it takes to get from one point to the next and the actual amount of data you’re receiving, respectively.
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Spectrum Enterprise
Published By: Zendesk     Published Date: Jan 04, 2019
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
Não importa qual o tipo ou o horário de operação da sua empresa: sua porta está sempre aberta. Atualmente, os clientes fazem perguntas a qualquer hora do dia ou da noite e esperam ser respondidos (desde que não demore muito). Isso representa um desafio para a maioria das empresas: como antecipar os canais que o cliente vai querer ou dos quais vai precisar? E como determinar se esses canais serão eficientes para a sua organização? A resposta simples é: sim, você precisa. E este guia vai explorar exatamente isso. Os clientes querem entrar em contato com as empresas de várias formas e esperam que cada interação com a marca seja consistente com as conversas que teve antes e as que terá depois. Aprenda como com a solução omnichannel do Zendesk.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk
Published By: Red Hat     Published Date: Feb 22, 2019
4 advanced troubleshooting tasks for Linux experts and beginners As organizations look to modern operating platforms to support their business transformation initiatives, they seek to free up more time from daily troubleshooting tasks. In this webinar, we’ll walk you through four advanced troubleshooting uses cases that will simplify management for both the Linux expert and the beginners. The Red Hat Enterprise Linux cockpit administrator console is an easy-to-use web interface for ongoing management of storage, networking, containers, services, and more. In this session you will learn how to: Investigate an unresponsive VM Set up a Web Server Troubleshoot SELinux with Containers Perform a general health check
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Red Hat
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