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Published By: Truven Health Analytics     Published Date: Nov 17, 2015
The Agency for Healthcare Research and Quality’s Patient Safety Indicators (PSI) are a set of metrics that provide information on the potential for inpatient hospital complications and adverse events following surgeries, procedures, and childbirth. PSIs can be used to help hospitals identify potential adverse events that might need further evaluation, provide the opportunity to assess the incidence of adverse events and complications, and understand patient safety events on a broader level.
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Truven Health Analytics
Published By: VMware     Published Date: Sep 12, 2019
Applications are the modern lifeblood of the enterprise, and the desire to keep up with market demands has elevated most enterprise IT strategies from purely on-premises to hybrid and multi-cloud. But the desire to be even more agile and productive—and connect with end users in new and exciting ways—is pushing investments even further into new application environments, development processes, and management tools all leveraging cloud-native technology. In this executive brief, we home in on one component of the cloud-native movement, Kubernetes, and break down its role in achieving enterprise agility, experimentation, and innovation for competitive gain.
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VMware
Published By: Intel     Published Date: Sep 25, 2019
While NFV remains both technically and business relevant today, many communications service providers (CoSPs) have found implementation very complex. NFV implementation will require further evolution in order to fully address operational and business requirements. This white paper reviews factors currently driving the network virtualization evolution and examines the impact of adopting an innovative model based on software and hardware disaggregation.
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Intel
Published By: Juniper Networks     Published Date: Sep 26, 2019
Businesses in the Asia-Pacific (APAC) region manage many disparate security tools, frequently without a centralized information management platform. They also suffer a deluge of threat alerts, although only a small percentage of these require further investigation.
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Juniper Networks
Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
"Malicious cryptomining has consistently been one of the top threats across all internet activity in 2018. Cryptominers tap into an organization’s computing power to create cryptocurrencies like Bitcoin and Monero — and generate profit for themselves. If you’re not protected, it can cost you in all kinds of ways. It can lead to degraded system performance and regulatory risks, and leaves an attacker with an open door to further exploit your network. In this eBook you’ll learn about who these criminals are targeting and how you can protect your network from a significant threat. "
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Cisco Umbrella EMEA
Published By: Intel     Published Date: Sep 30, 2019
Mountains of data promise valuable insights and innovation for businesses that rethink and redesign their system architectures. But companies that don’t re-architect might find themselves scrambling just to keep from being buried in the avalanche of data. The problem is not just in storing raw data, though. For businesses to stay competitive, they need to quickly and cost-effectively access and process all that data for business insights, research, artificial intelligence (AI), and other uses. Both memory and storage are required to enable this level of processing, and companies struggle to balance high costs against limited capacities and performance constraints. The challenge is even more daunting because different types of memory and storage are required for different workloads. Furthermore, multiple technologies might be used together to achieve the optimal tradeoff in cost versus performance. Intel is addressing these challenges with new memory and storage technologies that emp
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Intel
Published By: Pine Cove Consulting     Published Date: Oct 03, 2019
Cybersecurity just isn't getting any easier. While protection technolgoies continue to advance at a rapid pace, so do the cybercriminals trying to circumvent them. Rather than continuing further with the same approach to cybersecurity, it’s time to move to cybersecurity as a system. By enabling security products to share information and work together in real time you can stay ahead of the threats while also freeing up valuable IT resources.
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Pine Cove Consulting
Published By: Jamf     Published Date: Aug 12, 2019
The whispers of “imaging is dead” accompanied macOS High Sierra as Apple introduced Apple File System (APFS) to the Mac. Now, whispers have turned to shouts as macOS Mojave takes yet another step further in rendering imaging a thing of the past. This white paper examines all things imaging and looks at the reasoning behind the transition, what new provisioning workflows are available to you, and the benefits of adhering to a more modern deployment method.
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Jamf
Published By: Anaplan     Published Date: Sep 11, 2019
As part of a company-wide initiative called Ambition 2020, AXA Germany reimagined and connected its planning processes across the business as it moved them to Anaplan. Done in three phases, the reinvention eliminated spreadsheet nightmares and improved both process transparency and planning efficiency. As a result, months-long planning routines are now complete in days and the foundation is set for further improvements.
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Anaplan
Published By: Intel     Published Date: Sep 25, 2019
While NFV remains both technically and business relevant today, many communications service providers (CoSPs) have found implementation very complex. NFV implementation will require further evolution in order to fully address operational and business requirements. This white paper reviews factors currently driving the network virtualization evolution and examines the impact of adopting an innovative model based on software and hardware disaggregation.
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Intel
Published By: HP Inc.     Published Date: Sep 12, 2019
PC maintenance is consuming the time of IT departments. The role of the IT team can, and should, go beyond keeping devices up and running. And IT professionals themselves are keen to change the nature of their role, venturing further than simply ‘keeping the lights on.’
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HP Inc.
Published By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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Genesys
Published By: Eaton     Published Date: Oct 04, 2019
Safety has always been Eaton’s highest priority and we work closely with the NEC (National Electric Code) to ensure new policies continue to protect our most valuable resources, people. Eaton, the NEC, NEMA, and other organizations have long maintained that molded case circuit breakers are not suitable for repair or refurbishment. While changes to the code for 2020 do not change that position, they do provide clarity on what it means to be refurbished and what is now required when a suitable product is refurbished, including clearly marking the item as refurbished and removing the original manufacturer’s listing mark. The new code distinguishes between general maintenance like replacing a breaker, and refurbishment, altering a piece of equipment to a once again operational state. Because a refurbished unit cannot be tested to the manufacturer’s test protocol, it cannot continue to carry the original listing mark. Read the article below and learn about "reconditioned", and what the NEC is doing to reinforce that UL489 molded case circuit breakers are not suitable for refurbishment or repair.
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Eaton
Published By: The Resumator     Published Date: Apr 25, 2014
Small and medium businesses (SMB) are the backbone of America, generating annual revenues that can reach $8.1 million [based on SMB’s with less than 100 employees]. These SMBs employ up to 99.7 percent of all employees in America, and 39 percent of these employees fill high tech jobs. SMBs have advantages over larger organizations when recruiting top talent to help drive their small enterprise. This white paper will further examine the essential components and justifications that CEOs, hiring managers and business owners alike should consider when developing and deploying their hiring strategy and processes.
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recruiting
    
The Resumator
Published By: Dell EMC     Published Date: Aug 23, 2018
“While 3D design tools have been around for a while, the consumerisation of VR is opening-up visualisation options at an unprecedented rate. Visualisation has evolved to a level that allows designers to produce photorealistic images of products in natural environments faster and with more accuracy, enabling even faster time-to-market and allowing customers to experience the product for themselves – and all without real-world prototyping and modelling costs. This guide is designed to give you an overview of the latest developments in visualisation and introduce our new VR Centres of Excellence in Limerick, Cork, Paris, Frankfurt, Dubai, Santa Clara or Austin, where you can experience the benefits for yourself.” Rahul Tikoo Executive Director and General Manager Dell Precision
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Dell EMC
Published By: Dell EMC     Published Date: Aug 23, 2018
“3D-ontwerphulpmiddelen bestaan al een tijd, maar sinds VR steeds meer zijn weg vindt naar de consumentenmarkt, worden visualisatie-opties met ongekende snelheid beschikbaar. Visualisatie heeft zich ontwikkeld tot een niveau waarop ontwerpers sneller en nauwkeuriger fotorealistische afbeeldingen van producten kunnen maken in natuurlijke omgevingen waardoor producten sneller op de markt kunnen worden gebracht en klanten het product zelf kunnen uitproberen. Dit alles zonder de kosten van prototypes en vormgeving. In deze handleiding krijgt u een overzicht van de nieuwste ontwikkelingen in visualisatie en maakt u kennis met onze nieuwe VR Centres of Excellence in Limerick, Cork, Parijs, Frankfurt, Dubai, Santa Clara en Austin waar u de voordelen van VR zelf kunt ontdekken.” Rahul Tikoo Executive Director en General Manager Dell Precision
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Dell EMC
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Box     Published Date: Jun 22, 2018
• Facing a myriad of challenges from digital transformation, business today are making big bets on the best collaboration tools they need on hand to meet those challenges. From employee buy-in, to machine-learning capabilities, to security, it's important to select a service with the right capabilities to further your business goals. The challenge, however, is that with so many services to choose from it can be difficult to figure out which one is the right fit for your business. • This eBook, 5 Considerations in Choosing a Collaboration Platform in the Digital Age, will walk you through the ins and outs of what to keep in mind as you choose the best collaboration platform for you.
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Box
Published By: Uberflip     Published Date: Dec 20, 2018
In today’s world, marketers know that producing content isn’t enough. If they’re going to continue to make an investment in creating content, they need to do more to ensure it performs. We’ve long since known that combining content with a remarkable experience will allow it to reach its full potential, and allow marketers to see results. But as with any emerging category, content experience was not without its detractors. After all, what kind of results could you expect from an investment in the experience around that content? If you’ve ever wondered why you should care about content experience, and wanted something a little more concrete than a few anecdotes from marketers, or third-party stats, then look no further.
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Uberflip
Published By: Oracle     Published Date: Nov 28, 2017
Today’s leading-edge organizations differentiate themselves through analytics to further their competitive advantage by extracting value from all their data sources. Other companies are looking to become data-driven through the modernization of their data management deployments. These strategies do include challenges, such as the management of large growing volumes of data. Today’s digital world is already creating data at an explosive rate, and the next wave is on the horizon, driven by the emergence of IoT data sources. The physical data warehouses of the past were great for collecting data from across the enterprise for analysis, but the storage and compute resources needed to support them are not able to keep pace with the explosive growth. In addition, the manual cumbersome task of patch, update, upgrade poses risks to data due to human errors. To reduce risks, costs, complexity, and time to value, many organizations are taking their data warehouses to the cloud. Whether hosted lo
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Oracle
Published By: Oracle     Published Date: Jan 08, 2018
In the age of the customer, businesses realize the need to take their big data insights further than they have before, in order to win, serve, and retain their customers. Today’s modern company has more data than ever before and is now looking to derive insights from the data that will help propel it forward. As firms move data analytics to the cloud, there is a new set of challenges and barriers to overcome, but with the help of insights-platforms-as-a-service, companies will be able to innovate with data and drive business forward.
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Oracle
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Workplace by Facebook     Published Date: Sep 27, 2018
“With Workplace, the ease of use and the ease of communication actually started new connections that didn’t exist before, which fostered further new connections within the business.” Don Langford, CIO at Virgin Atlantic. Download this case study to find out how Workplace by Facebook improved the business with smarter staff benefits, improved communication and better teamwork and collaboration.
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collaboration software, collaboration portal, business communication, workforce management, project management, team work
    
Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Dec 21, 2018
“With Workplace, the ease of use and the ease of communication actually started new connections that didn’t exist before, which fostered further new connections within the business.” Don Langford, CIO at Virgin Atlantic. Download this case study to find out how Workplace by Facebook helped to improve the company’s culture with smarter staff benefits, improved communication and better teamwork and collaboration.
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Workplace by Facebook
Published By: Cherwell Software     Published Date: Apr 07, 2016
Cherwell Service Management™ software empowers IT organizations to easily manage their infrastructure at a fraction of the cost and complexity associated with traditional, legacy IT service management software. Designed with a metadata-driven approach, the Cherwell Service Management platform can easily be configured to meet process and integration requirements without writing or touching a single line of code. Furthermore, configurations will never break during version upgrades.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
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