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Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: Genesys     Published Date: Jun 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
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leadership, customer engagement, decision making
    
Genesys
Published By: Genesys     Published Date: Jul 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process 1 Gartner Peer Insights rev
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Genesys
Published By: Genesys     Published Date: Jul 13, 2018
With artificial intelligence (AI) gaining ground, the right contact center infrastructure (CCI) can be the critical business differentiator for long-term flexibility and scalability. Gartner Research looked at three use cases to evaluate CCI vendors, and Genesys received the highest use case scores (4.16 out of 5) for Customer Engagement Center in Gartner Critical Capabilities.
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gartner, contact center, artificial intelligence, infrastructure, crm system
    
Genesys
Published By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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Zendesk
Published By: Genesys     Published Date: Jun 06, 2017
Interactive Intelligence, a Genesys company, Named a Leader 2 years in a Row
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gartner report, magic quadrant, genesys, contact centers, contact center as a service, cloud contact center solutions, cloud soulutions
    
Genesys
Published By: Epicor     Published Date: Sep 20, 2017
Selecting the right enterprise resource planning (ERP) software often poses a challenge for many businesses in the manufacturing industry. With so many options out there, it’s difficult to break down each potential application and choose the one that’s the best fit for your business. This Gartner report explains how ERP selection teams can come to a consensus and establish an understanding of all options by jointly populating and prioritizing a hierarchical, weighted ERP evaluation model. A structured evaluation model helps put all the cards on the table by explaining and justifying to internal stakeholders, external auditors, and vendors how and why an ERP software decision was made. Read the Gartner report and establish your own ERP evaluation model to see if the Epicor ERP solution is the right fit for your manufacturing business.
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Epicor
Published By: Microsoft     Published Date: Jun 19, 2017
Gartner reports that 75% to 80% of organizations are using some form of agile project management process. Although agile project management has been around for many years, the way we adapt it has changed significantly, especially as project portfolio management (PPM) practices have evolved. In today’s businesses, technology plays a crucial role in our success, but technology can also make things more uncertain. This uncertainty has given us the motive to be more flexible and requires a “think on your feet” mentality. For this reason, we've seen a big spike in Agile PPM over the last few years. So how do we continue to deliver stability and efficiency, the result of traditional style PPM, while also giving in to necessary risks that lead to innovation and competitive edge? It’s simple: accept the value in each method, avoid the inevitable pains that may develop with segregation, and opt for a unified agile and traditional PPM model.
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Microsoft
Published By: Dell     Published Date: Feb 23, 2017
Windows 10 brings significant changes for all users to the way the OS will be serviced and updated by Microsoft. End-user computing managers dealing with planning and implementing updates will need to revisit their processes to match the new update cadence. Download this Gartner report to learn more.
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Dell
Published By: Adobe     Published Date: Sep 26, 2013
Enterprises strive for ever-greater business impact from their online presence, demanding more from Web content management than it has traditionally delivered. In this Gartner report, you'll find how well WCM vendors are responding, providing insights for buyers and those reviewing their existing applications.
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web content management, buyer insights
    
Adobe
Published By: ServiceNow     Published Date: Sep 02, 2015
See why Gartner's 2015 Magic Quadrant recognizes ServiceNow as a leader for the second year in a row. Each year Gartner assesses the viability and competitive strength of vendors in the IT service support management (ITSSM) space. This valuable report helps users determine which solutions best fit their needs, based on the tool capabilities, the integration with IT Operations Management solutions and more than a dozen other factors. For the 2nd year in a row, ServiceNow is recognized as a Leader in this Gartner Magic Quadrant. Check out what makes us different. Get the full, complimentary report to: • Receive an assessment of key vendors • Get a snapshot of the overall market overview • Learn why ServiceNow remains a leader
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ServiceNow
Published By: Red Hat     Published Date: Jun 17, 2013
A recent Gartner research note discusses the strides DreamWorks Animation has made during its 13 years using open source technology. Red Hat has found that with cloud, virtualization, middleware, and operating system products and services, DreamWorks Animation has streamlined processes, improved techniques, and significantly reduced costs.
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dreamworks, animation, production, red hat, technology, gartner, virtualization, cloud
    
Red Hat
Published By: Okta     Published Date: Mar 10, 2016
Gartner has named Okta as the only leader in its 2015 Identity & Access Management as a Service (IDaaS) Magic Quadrant. Access your complimentary Gartner report today.
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Okta
Published By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
"Agility, customer experience and headless commerce are key features in the next wave of digital commerce platforms, as application leaders guiding B2C, B2B and B2B2C organizations try to keep pace with the digital economy. Read this report to learn: - Key findings and recommendations for digital commerce and application technology leaders - Critical capalities for a modern digital commerce platform - Evaluation and rating of 21 digital commerce vendors"
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Oracle Commerce Cloud
Published By: Sitecore     Published Date: Mar 27, 2017
Gartner’s Critical Capabilities report helps you understand the evolving role of WCM, five use cases to consider, and how 19 WCM vendors score on each of the use case criteria.
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Sitecore
Published By: NetApp     Published Date: Jun 03, 2016
Flash success demands that critical questions be asked when choosing the right solution. Simplify your purchase cycle, lower costs and reduce the risk of technology acquisition. Download the Gartner report today.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: NetApp     Published Date: Jun 03, 2016
Are solid-state arrays (SSAs) worth the extra cost? This independent survey of SSA users found that their deployments provided a positive ROI after only 5.4 months, significantly faster than hard-disk drive (HDD) storage systems. Discover why Gartner strongly advises that SSAs be considered whenever HDD-based storage systems need to be replaced. Read the report: Solid-State Array TCO Reality Check.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: Okta     Published Date: Jul 01, 2015
Gartner has named Okta as the only leader in its 2015 Identity & Access Management as a Service (IDaaS) Magic Quadrant. Access your complimentary Gartner report today.
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Okta
Published By: Okta     Published Date: Aug 24, 2015
Gartner has named Okta as the only leader in its 2015 Identity & Access Management as a Service (IDaaS) Magic Quadrant. Access your complimentary Gartner report today.
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Okta
Published By: MobileIron     Published Date: Jul 03, 2014
Every year Gartner evaluates the enterprise mobility management vendors on their completeness of vision and ability to execute. This criteria is used to place vendors into one of four quadrants. For the fourth consecutive year MobileIron has been placed in the Leaders quadrant. According to Gartner, "The hallmark of leaders is that they focus and invest in their offerings to the point that they lead the market and can affect its overall direction." Download to learn more!
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mobileiron, mobile technology, enterprise changes, consumer adoption technology, pc dominance, mobile first, enterprise application, iphone, android
    
MobileIron
Published By: Google     Published Date: Jan 08, 2018
Google has helped millions of businesses address their content management challenges and transform the way they work by offering G Suite, which provides a set of user-friendly collaboration tools with the security, controls, and compliance every enterprise needs. Google is named a Leader in the Gartner 2017 Magic Quadrant for Content Collaboration Platforms (CCP). We are honored by Gartner's recognition in this report, which evaluates vendors based on their vision and ability to execute. Download the Gartner report and find out more now.
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content collaboration, collaboration tools, content management, gartner
    
Google
Published By: CA Technologies_Business_Automation     Published Date: Jun 29, 2018
Application release automation (ARA) tools enable best practices in deploying and promoting applicationrelated artifacts, properties, configurations and even data across an application lifecycle in a safe, predictable and repeatable manner. Gartner reports that using an ARA tool is key to enabling DevOps and achieving continuous delivery. Wikipedia also defines five dimensions of scalability that can apply to ARA tools: • Administrative scalability • Functional scalability • Geographic scalability • Load scalability • Generational scalability This white paper will explain how each of these criteria is relevant when choosing an ARA product that is capable of scaling along with the growth of your enterprise.
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CA Technologies_Business_Automation
Published By: F5 Networks Inc     Published Date: Oct 19, 2012
In this Magic Quadrant, Gartner examines the role of SSL VPNs in remote access and the state of the market. Read this report to learn how to evaluate the suitability of SSL VPNs in a range of remote-access use cases.
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ssl vpn, virtual private networks, magic quadrant, remote access, marketing research
    
F5 Networks Inc
Published By: Genesys     Published Date: Oct 16, 2013
Earlier this year, Gartner released the 2013 Magic Quadrant for Call Center Infrastructure, an annual report that analyzes call center infrastructure vendors for completeness of vision and ability to execute. Explore and compare contact center solutions from today's top vendors and decide which solution is right for you. This is the fifth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. The Genesys Customer Engagement platform (referred to as the Customer Interaction Management or ‘CIM’ platform in the report), is the industry’s most complete platform on which companies can deploy an all-in-one, end-to-end scalable contact center Get the 2013 Gartner Magic Quadrant for Contact Center Infrastructure now!
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contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools, mobile crm tools, gartner magic quadrant, technology
    
Genesys
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