Published By: Cisco EMEA
Published Date: Mar 26, 2019
For more than a decade, Cisco's security reports have been a definitive source of intelligence for security professionals interested in the state of the global industry. These comprehensive reports provided detailed accounts of the threat landscape and their organisational implications.
Today, Cisco is publishing its second report for 2019: Defending against today's critical threats. This white paper looks back at the threat landscape over the past year, highlighting some of the key cyber security incidents during that timeframe. However, this isn't just another retrospective report, fondly looking back at events that have already come to pass.
The economic face of the APAC region is changing. While the East has long been considered a source of competitively priced raw materials and manufacturing services, the spending power of its inhabitants - and their increased fondness for international travel - has transformed it into a force to be reckoned with.
It’s estimated that, over the next five years, 88% of
the growth in the global middle class will be in the Asia Pacific region.1 If multinational companies hope to take advantage of this vast new target market, they will need to adapt their expansion strategies and offer APAC customers a tailored retail experience.
Doing business across borders presents a whole host of unfamiliar challenges to today’s merchant.
As technological advancement and increasing globalization unlock international markets,
it’s tempting to imagine that a business model successful in one region can simply be transplanted into another.
Not so. The logistics of domestic and international transactions have changed, and so too have customer expectations and preferences. Customer and merchants pain points have transformed and multiplied.
In this report, we explore some of the core challenges businesses today face in their quest to succeed in global commerce.
We offer an overview of how unified commerce can both resolve these issues and offer new advantages and standards of best practice, enabling your business to meet the demands
of tomorrow’s customer, no matter their location, preferred payment method, and mode of contact.
China is becoming one of the most important markets for luxury goods in the world. The rise of the Chinese luxury consumer is bringing a world of opportunities to luxury retail giants across the globe.
By 2025, it is expected that consumers in China will account for 44% of the $339 billion in luxury goods spending worldwide.
This infographic highlights these projected luxury sales increases and identifies the primary drivers and the preferred payment methods for Chinese consumers.
In just a few decades we've gone from face-to-face, catalog and phone omnichannel: endless retail/multiple ways to buy and receive goods. That change has expolded sales.
Download this interesting Infographic to see more.
Published By: 3D Systems
Published Date: May 15, 2019
La tecnologia di sinterizzazione laser selettiva (SLS) è al centro dell'attenzione e in forte crescita nella produzione di massa personalizzata e nella prototipazione funzionale. Le giuste tecnologie additive, i materiali e le finiture stanno trasformando il modo di produrre.
La manifattura termoplastica diretta digitale offre una qualità eccezionale che apre la porta a nuovi parametri di design non attuabili con il tradizionale stampaggio a iniezione. La produzione additiva di termoplastici evita anche i lunghi tempi di consegna e gli investimenti iniziali negli stampi e nelle attrezzature per lo stampaggio a iniezione. Se si misurano i pezzi finiti sui tre parametri: qualità, "time to market" e costo per metro cubo, in molte situazioni l'SLS industriale porta a una soluzione globalmente migliore.
Ransomware has taken the world by storm. CryptoWall extorted an estimated $18 million, and WannaCry locked up more than 230,000 computers across the globe in 2017. Companies of all sizes are sitting up and taking notice. Even brands with a strong security investment have fallen victim. We’ve seen ransomware cripple businesses: nearly 19% of businesses stop operations immediately after discovering a ransomware attack.1 Hospital emergency rooms forced to turn people away; global shipping logistics experience massive disruption; and even a summer blockbuster movie held up for ransom. The FBI estimates ransomware is now a billion-dollar business.
Ransomware has been around for a while, and it has spiked in recent years. It secured 5th place as the most common variety of malware in 2017, up from 22nd place in 2014.2 Originally ransomware targeted individuals and was considered a consumer nuisance. It has now become a business menace.
US-based multinational financial services corporation was facing a longer time-to-market due to hampering of digital transformation across business lines, thereby affecting the developer productivity due to global manual build and deployment processes. LTI’s approach of providing end-to-end implementation of DevOps, with quality control gates, helped establish a role-based governance dashboard for real-time health KPIs of programs, projects, and tracking server positioning and the configuration status. Download full case study
Whether you are part of a community hospital or global pharmaceutical company, Amazon Web Services (AWS) can help you add agility, improve collaboration and security, create an environment of experimentation, and drive new technological innovation.
This report describes the results from a groundbreaking
global study by Thycotic that reveals major risk and
compliance gaps in how organizations manage and secure
their privileged accounts and access to sensitive systems,
infrastructure and data. The 2018 Global State of Privileged
Access Management (PAM) Risk & Compliance report
highlights where many organizations are failing to fully
put security controls in place to protect their most critical
Published By: Genesys
Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer.
Get this paper to access complete survey results for EMEA and to gain key insights including:
Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions
Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide
Drivers, benefits and challenges for adopting cloud contact centre technology
Published By: Forcepoint
Published Date: May 14, 2019
The EU General Data Protection Regulation (GDPR) is not in effect, requiring global organizations to significantly address how they process and protect the personal data of EU citizens. Yet, Gartner predicted, “Less than 50% of all organizations impacted will fully comply with GDPR.”* Confused about the requirements and what next steps to take? Read our GDPR eBook to learn about the regulation and its key requirements. *Gartner, GDPR Clarity: 19 Frequently Asked Questions Answered, by Bart Wilemsen, 29 August 2017
Frost & Sullivan review the limitations associated with a single-provider approach to MPLS networks and its impact on the enterprise. They examine Virtela's Global Service Fabric - a multi-carrier network approach that provides a best-of-breed global MPLS network solution.
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs.
Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
Published By: Genesys
Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes.
Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include:
• Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI
• 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance
• In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year
To stay ahead of the competition in a global marketplace, firms are increasingly speeding up operations, in many cases adopting real-time systems and tools to allow for instant decision-making and faster business cycles. Download here to learn how.
This paper covers the 7 essential hotline features to look for in a solution, the 4 best practices for creating and maintaining an effective hotline, and the HR potential of the traditional hotline to organizations that maintain locations, agents, or contractors outside the country.
Published By: Skillsoft
Published Date: Sep 25, 2013
HR execs are not finding their budgets rising at the same levels as their workforce requirements. By 2020, the global labor market faces a shortage of 38-40 million college educated workers and 45 million secondary educated workers1. Despite the change catalyst that the mounting crisis demands, many organizations have not adjusted their strategies. Why would an organization race to develop skills by investing the same portion of their budget in classroom approaches and build training that they could buy? To help organizations find a smarter way out of the talent crisis, the Director of Research at the world’s leading learning analytics firm compared the results of Skillsoft elearning to classroom and internally developed elearning benchmarks. The results were clear; Skillsoft provides a solid answer to the global talent imperative.
Published By: Skillsoft
Published Date: Sep 25, 2013
The USO is a nonprofit, congressionally chartered, private organization that supports America's troops and their families around the world. They turned to Skillsoft to build USO University for their employees, an effective solution to solve the organization's global learning, onboarding and compliance challenges. And, they achieved jaw-dropping results and ROI in just their first 6 months.
Published By: Skillsoft
Published Date: Oct 15, 2013
Cloud solutions are the new normal as organizations opt to deploy more business systems “in the cloud.” For learning professionals, cloud-based solutions provide a wide range of benefits from cost savings to decreased delivery time, to global reach.
Before selecting a cloud-based learning provider, you should understand all the benefits and be prepared to ask potential providers critical questions regarding the architecture and management of the service you are considering. This white paper explores 10 factors you should review in this process.