Published By: MuleSoft
Published Date: Apr 13, 2016
New Enterprise challenge has emerged. With the number of APIs growing rapidly, managing them one-off or via Excel or corporate wiki is no longer feasible.
The smartest organizations have discovered a set of best practices to design powerful APIs that leverage existing services, to effectively manage those APIs throughout their lifecycle and to scale their deployment across consumers and devices. This eBook examines the relationship between APIs and services and presents the key elements of a successful API strategy in the form of 7 habits.
In this eBook you will learn:
- How to leverage existing services in the API economy
- Where to get started with your API strategy
- Key criteria for selecting an API Management solution
- Strategies to overcome API security and identity challenges
- How and why to apply the fundamentals of API First Design
Published By: Clearswift
Published Date: Jun 09, 2008
Websites that did not exist five years ago are now at the top of the most visited and used sites on the Web. Yesterday's teenagers and college students, who have grown up using MySpace, YouTube and other Web 2.0 sites are bringing their social habits into the workplace, and creating a number of challenges for employers.
Focus on your best customers and minimize time wasted on unprofitable partnerships to maximize LBM business growth through the benefits of the trending practice of customer stratification.
Epicor BisTrack Software, an LBM-specific business software, provides all the tools and information you need to implement customer stratification and reap the benefits of knowing your customer’s buying habits and successes.
Download the e-book from Epicor to:
1. Understand the Benefits of Stratification
2. Explore The Four Customer Types
3. Ask Yourself These Important Questions
4. Apply Strategies to Maximize Results
5. Sustain Success With a Focus on Customers
In September 2012, Nasuni conducted a survey of more than 1,300 corporate IT users to better understand employee habits regarding Shadow IT and their impact on corporate IT systems and security. This paper presents the survey results, including what users revealed about their use of consumer file sharing solutions and personal devices.
Published By: Salesforce
Published Date: Nov 09, 2018
For the second annual “State of Service” report,
Salesforce Research surveyed more than 2,600
customer service professionals worldwide to discover:
• How service leaders are responding to
heightened customer demands
• Which habits are hallmarks of top service teams
• How smart tech is impacting service protocols
In this report, high-performing service teams are the
top 14% who rate both their service performance
and performance versus competitors as excellent.
See page 3 for further information on performance.
With this digital customer experience shifting from a "nice to have" offering to an essential service, any business that interacts with its customers must have the right technology to deliver a consistent experience across all media, as well as a concrete strategy for this broadened scope of service.
Check out our new white paper for an overview of the digital expectations and habits of today's digital consumer, as well as practical next steps for transforming customer experience from dated to digital.
Print-related expenses could be costing you roughly $740 per employee per year. A managed print services (MPS) program can eliminate 15 to 30 percent of those expenses. How great would it be to present numbers like that next quarter?
Download the white paper to learn how to evaluate employees’ printing habits and the most common mistakes IT makes when it comes to printing.
Published By: Resonate
Published Date: Jan 24, 2018
Brands have never been so fragile. The way we find, consume, and share information has changed dramatically in the past 10 years. Traditional customers have been replaced by a more demanding, less loyal breed of customer, and the explosion of channels makes attracting and retaining this new consumer even harder. Digitally savvy buyers are more likely to base their purchasing decisions on relevant customer experiences than on a logo. Even as these device-hopping consumers’ behaviors and preferences change at a dizzying pace, there's still an expectation for a consistent, meaningful experience — but if it's not optimal their perception of value drops and they disengage.
So how can brands serve and delight smart customers across different channels and devices? Marketers must move beyond insights based on consumer demographics, transactional behavior, browsing habits, and intent.
The accelerating pace of technology innovation will offer organizations new opportunities to engage with customers as they build a digital business. Application leaders must be ready to translate habits of customer centricity into a new set of improved actions to support CRM and CX strategies.
At the highest level of organizations, a new management directive has emerged to meet the changed nature of customer demands and interactions as well as the need to differentiate within the market. This directive has one goal: providing a differentiated customer service experience. As products become increasingly commoditized, organizations can set themselves apart from their competitors by providing a unique customer service experience that creates a "relationship" based on intangible benefits that their customers will find hard to give up. While this vision is theoretically sound, it requires a significant tactical shift in business thinking and processes. The modern customer's habits and service requirements have changed radically. Meeting these needs challenges many historically held beliefs and practices regarding the customer and modes of interaction.
Published By: Mimecast
Published Date: Oct 09, 2017
Traditional archiving no longer works for the modern business world. According to 2017 research by Vanson Bourne and Mimecast, 88% of global organizations say they’ve encountered problems with their existing archiving solution.
There’s a better way. Your perfect-world archive is achievable.
Download your copy of the Mimecast E-book, It’s Time to Break-Up with Your Old-School Archive to discover more eye-opening research about the state of email archiving today.
In this E-book, you’ll learn:
• Why legacy archiving systems don’t cut it for mobile workers
• How your organization must outgrow bad archive habits to success
Published By: Limeade
Published Date: Jun 02, 2016
Investing in employee well-being boosts engagement, improves productivity and even leads to better company performance.
But there’s just one problem companies are running into over and over: participation.
We surveyed close to 300 employers about the state of their wellness programs. They said their biggest challenges are: participation (52.6 percent), sustaining interest and active involvement (48.5 percent) and fostering employees’ long-term health habits (37.5 percent).
How can you tackle participation and keep interest thriving?
In this e-book, we cover:
? The challenge of increasing employee participation
? How to solve the participation issue
? What you can do to create long-term participation and engagement
Published By: Aon Hewitt
Published Date: Nov 16, 2016
The research is clear, organizations that create a culture of engagement see stronger business performance including customer satisfaction, sales, operating margins and shareholder value. This article explains the 5 Habits Best Employers practice to improve employee engagement and drive better business outcomes.
We are living in the most revolutionary era in human communication since the invention of the printing press. For the past few years, marketers have ‘woken up’ to consumers who have the power to express their views anytime and anywhere. ‘Social’ is hot, and if nothing else, a response to this awakening. Now, the lines between paid, owned and earned media have been blurred, if not erased. Social media crosses the barrier between the three. It’s fast-paced and chaotic.
We partnered with the research firm Sentient Services and surveyed more than 200 consumers about their attitudes, opinions and beliefs about brands and social media integration. The respondents come from all over the country, with all different incomes, lifestyles, and social media habits. Universally, the data supports what we’ve already seen in action: consumers want to engage with brands that integrate social media, and they prefer to do business with social brands.
Let's get started!
"Industry leaders share insights on DevOps and big data, ITIL, testing and more. Once again, we have spent time talking to leading community figures such as Dave Farley (“Continuous Delivery” author) to discuss the major issues impacting DevOps today.
This latest issue features comments from 10 experts and covers many hot topics such as:
- Enterprise DevOps transformation
- DevOps and big data
- DevOps and ITIL
- Shadow IT vs DevOps
- 6 Habits of Effective DevOps Practitioners
- DevOps and Testing
The retail industry is undergoing a sea change, thanks in large part to technology. Advances in data collection and analysis have given retailers today incredible insight into the shopping habits and experiences of their customers.
Employees today want more than a steady, well-paid job at a promising company. In this competitive job market, employers are finding it increasingly difficult to recruit, retain, and motivate top talent. Yet, they continue to rely on outdated employee engagement strategies that no longer work.
As pressures increase from an evolving workforce, organizations from startups to enterprises must prioritize employment engagement now more than ever.
We've identified seven bad habits that commonly hinder organizations. Download this whitepaper to learn how to transform old habits into the effective, future-ready programs that drive today's high-performing organizations.
Published By: Domo APAC
Published Date: Mar 04, 2019
Download the report, “Why Marketing Should Lead DX,” to learn:
How the best marketers in the world dive deep into customer needs, habits, and behaviors, and how they use that knowledge to drive sales and growth numbers.
Why a high level of data literacy gives modern marketing teams a huge advantage in the marketplace.
How marketing teams can go beyond their comfort zones to propel themselves to the forefront of digital transformation.
Fast-food giants McDonald’s, Wendy’s, Burger King amongst others, have begun deploying self-order kiosks in their respective outlets. The burning question is: “Are self-order kiosks worth the hype and what is their potential return on investment?” While the hefty upfront investment might prove to be a determent for cost-conscious F&B establishments, the evidence has shown that the initial investments would more than pay off in the long run in the form of greater revenue, reduced waiting time and even an increase in both footfall and customer-satisfaction levels.
Download the whitepaper to learn how self-order kiosks—
• Can help chain restaurants enjoy huge revenue growth
• Can influence and alter the buying habits of consumers
• Can improve customer satisfaction levels and improve footfall by eliminating language barriers
Hampered by outdated employee engagement strategies? Learn how to transform your company’s old habits into the effective, future-ready programs that drive today’s high-performing organizations.
Published By: LogMeIn
Published Date: Oct 08, 2015
In this eBook evaluates trends in Millennial mobile habits, career aspirations, and workplace behavior to help determine what to expect as the generational scales begin to tip – and how you can prepare for the future of work.