In our always-on, always-connected world, healthcare consumers expect instant access to customer service, not just from 9 AM to 5 PM. It’s often no longer good enough for health plans to staff call centers during standard business hours. Members today typically want to be able to log in and help themselves to the answers they need from self-service channels whenever they want — and they want the experience to be highly personal.
One contact center benchmark study (see next page) revealed self-service channels can be a win-win for both businesses and consumers.1 When done well, self-service solutions can help businesses improve customer satisfaction while reducing costs. And consumers appreciate the convenience of getting answers quickly and efficiently.
The Wales Home selected the STANLEY Healthcare AeroScout Resident Safety solution because of its ability to protect residents throughout the building and grounds, with every resident carrying a personal pendant to call for help at any time. Alerts are automatically directed to staff via Apple iPod® mobile digital devices, and activity is captured in a database for analysis. The Wales Home is also leveraging the AeroScout platform for temperature monitoring of its server room and refrigeration units.
Read this case study to learn more about how The Wales Home increases resident safety and autonomy with STANLEY Healthcare’s AeroScout® Solutions.
Healthcare and Life Sciences organizations are adopting cloud-based workloads at a significant pace. A 2017 HIMSS study found that 65% of Healthcare organizations were using cloud-based services, and nearly 88% of those organizations were utilizing Software-as-a-Service (SaaS) solutions, which have become the preferred deployment method for many clinical application vendors.
This eBook highlights advantages of using AWS to create and maintain cloudbased Next-Gen BI Solutions for Healthcare and Life Sciences organizations. This includes use cases from diverse organizations that have utilized AWS and APN Partners to manage and analyze data, and to discover insights otherwise obscured by the sheer volume of available information. Solutions from APN Partners can help your organization take the next step in building robust processes for making data-driven decisions that improve patient care, organizational processes, and innovative product development efforts.
The shift to value-based care means that healthcare organizations should expand their concept of return on investment (ROI) to include the ability of solutions to increase efficiency and contain healthcare costs. Data analytics and automation capabilities have become important tools for providers aiming to maximize value-based payments. Learn from this whitepaper about the best ways for healthcare organizations to measure health IT ROI in the value-based environment, including specific examples of how certain providers are approaching this challenge.
Published By: Polycom
Published Date: Mar 13, 2015
Collaboration across the healthcare team has always been important. What’s different today? You can collaborate over video anywhere anytime to education, delivery care or get things done!
Education, It’s a good thing, right? But education to prevent unnecessary re-hospitalizations is a great thing. Patients with chronic disease may find themselves in the hospital on Monday, released to go home a few days later, just to find themselves back in the Emergency room the following Monday creating an expensive cycle of declining health. Collaborative video education is breaking this cycle helping healthcare teams and patients better manage disease through community and home based education.
AWS supports healthcare organizations with HIPAA Eligible Services and the AWS Healthcare Compliance program. AWS products and services are being used by many customers that handle electronic patient health information (PHI) to build solutions that meet HIPAA and HITRUST regulatory requirements for cloud-based workloads.
In this webinar, you’ll learn how AWS HIPAA Eligible Services can help you build secure workloads to handle PHI in compliance with HIPAA and HITRUST standards. AWS Healthcare experts will be joined in this webinar by AWS Partner Network (APN) Partners ClearDATA and Cloudticity.
Watch our webinar to gain “4 Creative Cost Strategies Changing Healthcare for Good.” You’ll hear healthcare experts from AON, Activate Healthcare, and Paladina Health share key insights on how to reduce employee healthcare expenses by understanding:
• 4 strategies to curb employer and employee healthcare costs
• What employers really want in their employee benefit offerings
• What the future of healthcare looks like—and why it’s brighter than it seems
Many healthcare organizations struggle with staffing, tracking certifications, managing turnover and other HR issues. How can you manage it all? This two-page article outlines three top challenges and possible solutions. Reading it will provide you valuable insight into addressing training and certification challenges, approaching staffing shortages and high turnover rates, managing payroll and time-tracking issues, and help your organization focus on providing the best patient care.
This eBook will introduce you to the compliance capabilities that can be achieved by using AWS services and its featured partners in healthcare and life sciences. In this eBook, you can learn how to build cloud-based healthcare solutions for HIPAA and other frameworks, as well as how to regulate workloads on the cloud for life sciences organizations. Download this eBook to learn more and to read actual customer use cases illustrating how healthcare and life sciences organizations can leverage AWS to help them with their compliance requirements.
Zebra’s broad range of enterprise-level, healthcare-designed, end-to-end solutions provides a wealth of benefits throughout a healthcare facility, enabling clinicians, staff and administrators to sense, analyze and act in real time. Identity solutions can help improve accuracy and enhance patient safety, deliver greater operational efficiency and caregiver confidence, and improve the patient experience. Mobility solutions help improve staff communication and collaboration with enterprise effectiveness and workflow efficiency. Intelligence solutions offer greater visibility to data on patients, staff, assets and the facility overall for better decision making.
This eight-page overview highlights Zebra’s portfolio of solutions for the healthcare industry, including asset tracking, inventory management and access control. Harnessing the potential of cloud computing and the Internet of Things (IoT), and combining technologies such as barcoding, RFID and mobile computing, Zebra’s advanced healthcare technology solutions go beyond standard machine-to-machine communication to create a seamlessly integrated solution that facilitates best practices.
Digital technology continues to play an ever-increasing role in today’s modern healthcare systems. While 95% of hospitals in the United States have implemented Electronic Health Records or EHR, much work remains.1 Patient identification errors continue to plague hospitals and are the precipitating factor for 13% of surgical mistakes and 67% of transfusion mix-ups.2 Nationally, medication errors cause at least one death every day and injure 1.3 million people annually.3 The cost of lost lives, reduced productivity and malpractice insurance fees are debilitating the healthcare industry.
At the center of every hospital’s safety program is the patient wristband, which provides caregivers access to the information they need at every point of care during the patient stay. However, not
all wristbands are of equal quality. Some wristbands are not durable enough to withstand the rigors
of a busy hospital environment, leading to workarounds and mistakes that, in the end, comprise patient care.
The changing healthcare environment means that both payers and providers must use all of their available data to ensure that employee productivity goals are met, members and patients receive high-quality service, and compliance is maintained. Unfortunately, many organizations face challenges with disparate systems providing inconsistent data. Find out how leading healthcare organizations are integrating HR and finance systems for one source of truth, and in turn enabling better decisions.
Providing healthcare is a global, multi-level proposition that transcends single providers. The stakeholders in Cerner’s world are not only clinicians, hospitals, and medical device partners but another whole world of consultants, researchers, and industry experts. Cerner leverages Jive Social Business Software to address a number of their key social business imperatives, including accelerating innovation and providing community-based support. They put Jive to work not only to make their own business operations more productive but to connect priorities and people outside of Cerner to solve broad healthcare issues for the greater good.
The risks of irregular maintenance and non-compliance of IT and security policies are not only measured in dollars lost but in lives saved. With such a complex and critical proposition, efficiency is paramount to fulfilling the organization’s mission of providing quality, timely patient care.
Security threats can be next to invisible, but this infographic shows exactly where your healthcare organization can be most at risk. It also gives you valuable tips for helping secure your patient data, financial documents, and medical records.
Fully updated for 2019, this guide covers the latest technologies and best practices for print, device, document, information, and cybersecurity. Learn how you can help maintain the confidentiality, integrity, and availability of health records throughout your organization.
Rush University Medical Center (Rush) is a not-for-profit healthcare, education, and research enterprise with a 664-bed academic medical center that includes hospital facilities for adults and children. Rush offers residency and fellowship programs in medical and surgical specialties to more than 2,000 students. With a large and experienced IT team, Rush manages three data centers across its campuses. The organization currently supports approximately 1,600 virtual desktops and 600 virtual servers, along with 10,000 physical desktops. The Rush IT team is tasked with supporting users on all devices, including smartphones and tablets. Watch the video to see how Rush protects the entire organization and protects against advanced threats with Trend Micro solutions, including Deep Discovery.
Webinar Brought To You By CDW-Trend Micro
In this webinar, you’ll learn how a major Healthcare organization is using integrated, reliable, and secure cloud-based solutions from Commvault and Amazon Web Services (AWS) to help address significant data growth while reducing infrastructure costs.