Creating a successful patient experience strategy is a long-term investment in planning, surveying, training, and technology. Healthcare organizations hope these efforts will pay off at the very least with a growing base of loyal patients, better care quality, and stable reimbursement. And then there are those organizations that are turning patient experience into a movement. What’s their endgame? They intend to build state-of-the-art service-oriented cultures that rival other industries, and they are doing it through data analytics, unique communication programs, radical cultural shifts, and consumer-centric technologies.
When building the ideal customer experience, it will be important to have cohesive, convenient, and productive customer interactions, no matter what stage of the customer journey. Technology will no doubt be at the forefront to integrate these qualities into every customer interaction at scale.
Therefore, when choosing a customer care technology like an Intelligent Virtual Assistant (IVA), it is important to not simply implement technology just for the sake of technology, but to make sure that it is enhancing the overall customer experience.
We all know that the customer experience is a big deal. By
2020, customer experience will overtake price and product
as the key differentiator. But due to the complicated nature of integrating a large-scale, customer-facing technology like an IVA, many companies don’t know where to start or how to ensure they are creating the best possible virtual assistant.
We’ve compiled some key technologies and features that should be top of mind when assessing internal expertise or selecting an external vendor.
Have you ever wished for an army of clones to do all your thankless tasks and chores? Well, that fantasy is becoming a reality—at least on the Internet. And while they may not be actual clones, bots have begun doing lots of digital dirty work.
Managing your relationship with bots—good and bad—has become an inherent part of doing business in a connected world. With more than half of online traffic initiated by autonomous programs, it’s clear that bots are a driving force of technological change, and they’re here to stay.¹
As bot technology, machine learning, and AI continue to evolve, so will the threats they pose. And while some bots are good, many are malicious—and the cybercriminals behind them are targeting your apps. Preparing your organization to deal with the impact of bots on your business is essential to developing a sustainable strategy that will enable you to grow as you adapt to the new bot-enabled world.
Published By: Experian
Published Date: Sep 26, 2019
"We are in an age of unprecedented opportunity, where ubiquitous data and new technologies are shaping the world and dramatically changing the way consumers interact with businesses like yours.
The rise of fintech companies is driving competition, e-commerce has raised the bar for digital experiences, fraud is at an all-time high, and there is pressure to grow your business. You need to meet these challenges head
on and do it in a way that can scale with the increasing volume — and value — of customers. All while meeting and exceeding customer expectations.
We believe rapid, sustainable growth can be fuelled by acquiring the right customers and delivering customer experiences that align with their expectations. To succeed you need a comprehensive, unified view into your customers and their needs. As a business leader, how do you achieve these objectives? What can you do to attract and acquire new customers? What tools do you need to quickly act on insights and to make consistent, relev
"Have you ever wished for an army of clones to do all your thankless tasks and chores? Well, that fantasy is becoming a reality—at least on the Internet. And while they may not be actual clones, bots have begun doing lots of digital dirty work.
Managing your relationship with bots—good and bad—has become an inherent part of doing business in a connected world. With more than half of online traffic initiated by autonomous programs, it’s clear that bots are a driving force of technological change, and they’re here to stay.1
As bot technology, machine learning, and AI continue to evolve, so will the threats they pose. And while some bots are good, many are malicious—and the cybercriminals behind them are targeting your apps. Preparing your organization to deal with the impact of bots on your business is essential to developing a sustainable strategy that will enable you to grow as you adapt to the new bot-enabled world."
Both the speed of innovation and the uniqueness of cloud technology is
forcing security teams everywhere to rethink classic security concepts
and processes. In order to keep their cloud environment secure,
businesses are implementing new security strategies that address the
distributed nature of cloud infrastructure.
Security in the cloud involves policies, procedures, controls, and
technologies working together to protect your cloud resources, which
includes stored data, deployed applications, and more. But how do you
know which cloud service provider offers the best security services? And
what do you do if you’re working on improving security for a hybrid or
This ebook provides a security comparison across the three main public
cloud providers: Amazon Web Services (AWS), Microsoft Azure, and
Google Cloud Platform (GCP). With insight from leading cloud experts,
we also analyze the differences between security in the cloud and
on-premises infrastructure, debunk
Real estate and facilities executives work across a broad agenda, from supporting business growth to improving building performance. Where should technology fit in and when is the right time to review your options? Independent research firm, Verdantix, explores the multiple trends profoundly changing real estate management and driving the need for a refreshed technology strategy. Download your complimentary report and learn more.
Published By: Resolver
Published Date: Nov 01, 2019
Together with ASIS International, Resolver polled corporate security professionals in the ASIS community about the state of security management in 2019. Based on the results, Resolver examined current practices and trends in the systems and technologies involved with managing incidents and assessing threats.
Watch this webinar for access to the survey results where Resolver identified the top incidents organizations face, where security teams are planning technology improvements or upgrades, and how they use incident management to assess future threats. You’ll walk away with the information you need to benchmark your team, as well as practical tactics to collect relevant data to help allocate and maximize your security budget for 2020.
You may see recommendations for universal tractor transmission oil, anti-wear hydraulic oil, zinc free hydraulic oil, TO-4 transmission drive train oil, and more. These varying recommendations can leave one confused and asking, “Is there one hydraulic oil I could use in all of my mobile equipment?” This is a question our technical team is asked frequently; after all, hydraulic systems perform similar duties, and some components, like pumps and valves, can be common across different OEM brands.
Today, deep learning is at the forefront of most machine learning implementations across a broad set of business verticals. Driven by the highly flexible nature of neural networks, the boundary of what is possible has been pushed to a point where neural networks outperform humans in a variety of tasks, such as classifying objects in images or mastering video games in a matter of hours. This guide outlines the end-to-end deep learning process implemented on Amazon Web Services (AWS). We discuss challenges in executing deep learning projects, highlight the latest and greatest technology and infrastructure offered by AWS, and provide architectural guidance and best practices along the way.
This paper is intended for deep learning research scientists, deep learning engineers, data scientists, data engineers, technical product managers, and engineering leaders.
Government agencies often look to promote new technology for cost-savings and efficiency, but it does not stop there. The second and third-tier effects of technology can be long lasting for citizens, businesses, and economies. When public institutions adopt the cloud, they experience an internal transformation. Inside an organization, cloud usage drives greater accessibility of data and information sharing, increases worker productivity, and improves resource allocation. The external benefit of the cloud is recognized through a government’s ability to put reclaimed time and resources toward serving citizens. This includes provisioning public services, such as occupational-skills training, quicker and more effective service delivery, a pathway to a more productive workforce, and ultimately, a boost to local development. This whitepaper examines the enterprise-level benefits of the cloud, as well as the residual impact on economic development. The U.S. Economic Development Administration
Published By: MuleSoft
Published Date: Sep 11, 2019
Artificial intelligence (AI), the internet of things (IoT), and security technologies are set to disrupt every industry in the next decade. To get there, leading organizations like McDonald’s, Uber Eats, and HSBC have built adaptable digital platforms via APIs. In the ebook, MuleSoft founder Ross Mason shares his point of view on how to build a thoughtful API strategy that will help your organization take full advantage of emerging technologies like AI, chatbots, and IoT without compromising on security.
Download this ebook to learn:
How to unlock AI customer insights with an API strategy.
How to make APIs the bedrock of IoT development.
Why zero trust is key to API security in the new API economy.
You cannot accurately predict what your customer will want next. Artificial intelligence can.
WHY SHOULD THE TARGET AUDIENCE CARE?
By 2020, businesses that use AI and related technologies like machine learning and deep learning to uncover new insights will take $1.2 trillion each year from competitors that don't. (Source: Forrester.)
At any moment, anywhere in the world, on any kind of device, a prospect or customer is raising her hand and saying, "I'm your best opportunity. Don't ignore me." She's telling you that by every action she's taken and every interaction you've had up to that point. You can consider each bit of data you've collected across her journey a meaningful expression of intent. And with that, you will know how to give her an experience that's above her expectations and beyond her imagination.
You need many different technologies in your marketing stack to manage personalization, but AI makes them all work together seamlessly.
Limited visibility has tethered CIOs' success in both IT and business. However, using federated CMDB technology, CIOs can view the complete IT infrastructure and the entire lifecycle of a business service.
Michigan State's online certificate programs provide business professionals and organizations concise, yet powerful professional development series - available wherever, whenever you have access to a computer and Internet connection.
The Supply Chain Management or Strategic Leadership and Management programs offer an unparalleled combination of academic excellence, expert knowledge, content quality and advanced technology.
Michigan State is regionally accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.
The Broad School has been accredited by the Association to Advance Collegiate Schools of Business (AACSB) since 1953, representing the highest standard of achievement for business schools worldwide.
Published By: LeanData
Published Date: Nov 07, 2019
There has been an exciting revolution that is changing the
landscape for businesses far and wide. The advancement
of marketing and sales technology has enabled businesses
to work at the speed of life. But with the rapidly moving
technology space, organizations are finding that they’ve
built such robust tech stacks that it’s time to re-evaluate just
how well their technology is working for them—as opposed
With many internal organizations across marketing, sales, and
customer success reporting their team’s tech stack consists of
30 or more tools, we are realizing there is a wealth of untapped
data at our fingertips. Many have overlooked the role people,
process, and data play in maximizing the returns technology
Revenue Operations is a way to bridge gaps between siloed
organizations. It is about marketing, sales, customer success,
and partner ops teams working better together. This guide
is dedicated to exploring the emergence of Revenue Ops, its
Continuous member service is an important deliverable for credit unions, and. the continued growth in assets and members means that the impact of downtime is affecting a larger base and is therefore potentially much more costly. Learn how new data protection and recovery technologies are making a huge impact on downtime for credit unions that depend on AIX-hosted applications.
Customer service is, was and always will be a top priority for companies.
But today’s digital age has given rise to a new kind of customer with far different expectations — making customer service more complex than ever.
Here’s the good news: By aligning People, Process & Technology (PPT), you can not only meet these new expectations, but exceed them by providing a more personalized and proactive customer experience.
In this ePaper, you’ll learn how order processing automation helps you:
• Create a more engaged, empowered staff
• Eliminate low-value tasks like data entry
• Provide 100% visibility into every order processed
FTP was developed in 1971, and a lot has changed in the decades since it was first created. Though the protocol has seen improvement over the years, there are some fundamental drawbacks to relying on this old technology for transferring today’s large media files.
FTP can no longer keep up with the modern global media supply chain. Whether you are a top tier company or a small startup, being in the media business today requires next-generation acceleration software. Read this whitepaper to find out more.
Millennials (a.k.a. Generation Y), defined as people born anywhere from 1980 to 1999, have access to technology, communications, and publishing that simply wasn’t available decades ago. As a result, they have demands for career and lifestyle that are often different than older generations.
To find out what it takes to draw in this highly sought-after community, we asked recruiters and anyone hiring young talent what they believe are the “must-adopt” recruiting techniques for hiring Millennials.
There are 3+ million tech professionals active on Twitter. But as a recruiter, how do you reach these candidates? Use Dice’s 7 Steps to Tech Recruiting Strategy on Twitter to source tech talent where they hang out.
The University of Melbourne deployed Automation Anywhere’s Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
Although data and analytics are highlighted throughout the popular press as well as in trade publications, too many managers think the value of this data processing is limited to a few numerically intensive fields such as science and finance. In fact, big data and the insights that emerge from analyzing it will transform every industry, from “precision farming” to manufacturing and construction. Governments must also be alert to the value of data and analytics as the enabler for smart cities. Institutions that master available data will leap ahead of their less statistically adept competitors through many advantages: finding hidden opportunities for efficiency, using data to become more responsive to clients, and developing entirely new and unanticipated product lines. The average time spent by most companies on the S&P 500 Index has decreased from an average of 60 to 70 years to only 22 years. There are winners and losers in the changes that come with the evolution of both technology
Who among us has not recoiled before the horror of a terrible
Interactive Voice Response (IVR) experience? IVR technology was
created to save businesses money, but it has mutated into a timesucking,
customer experience-crushing monster!
If connecting with a customer in this day of customer experience is
the goal, there’s a better way! Contain the IVR before it kills another
customer relationship. Can we bring the technology to heel and
bend it to our will? And can we stop its rampage before artificial
intelligence makes it too powerful to be stopped?