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Published By: HealthLeaders Media     Published Date: Feb 12, 2015
The path to integration includes traditional M&As and a growing number of unique partnerships
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HealthLeaders Media
Published By: HealthLeaders Media     Published Date: May 12, 2015
Hospitals seek clinical partners who will integrate into the fabric of their organizations as they make key transformations in anesthesia, hospital medicine, and the ED.
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HealthLeaders Media
Published By: HealthLeaders Media     Published Date: Dec 01, 2015
Alan Manning has an intimate view of what it takes to provide an outstanding patient experience, not only because he has been COO of Derby, Connecticut–based Planetree for four years, but also because he spent several months in the hospital with his critically ill daughter. That pivotal experience, while traumatic, solidified friendships with his daughter’s nurses and brought him several years later to Planetree, a nonprofit organization started in 1978 by a patient who wanted to help hospitals deliver stronger patient-centered care practices. Planetree works with 700 organizations in more than 17 countries.
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HealthLeaders Media
Published By: HealthLeaders Media     Published Date: Jan 13, 2016
Analysis and in-depth discussion from healthcare leaders at the HealthLeaders Media CEO Exchange, September 30–October 2, 2015
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HealthLeaders Media
Published By: HealthLeaders Media     Published Date: Feb 26, 2016
The reasons behind ambulatory and outpatient care expansion may originate from different strategic points of view, but the tactics and objectives have much in common.
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HealthLeaders Media
Published By: HealthLeaders Media     Published Date: Mar 22, 2016
Most providers are involved in at-risk payment models of one kind or another. Their experience now should help them develop expertise that will be vital when value-based payments are the norm. Among the lessons to learn today is how to benefit from closer working relationships with payers in the future. In this latest report, peer leaders examine ways to benefit from closer working relationships with payers.
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HealthLeaders Media
Published By: HealthLeaders Media     Published Date: Apr 14, 2016
Nearly six years after passage of the Patient Protection and Affordable Care Act, the healthcare industry is in the midst of a massive retooling that is dramatically altering the way we think about cost management, strategic partnerships, and customer service. Fee-for-service reimbursement is giving way to new models of care delivery and payment to support a system based on pay-for-value. With financial risk or payments tied to value measures (such as patient satisfaction, clinical performance, and population health), compensation and reimbursement will increasingly be tied to value-based incentives.
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HealthLeaders Media
Published By: HealthLeaders Media     Published Date: Apr 25, 2016
As physician alignment becomes more critical, healthcare organizations are seeking stronger outsourcing relationships in emergency medicine, hospital medicine, and anesthesia.
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HealthLeaders Media
Published By: Parallon     Published Date: Oct 12, 2015
To succeed in today’s healthcare environment, hospitals and health systems must evaluate the best operating model for key functions to enhance efficiency and optimize performance. This often involves determining whether partnering with another organization to perform a business function makes sense for you.
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Parallon
Published By: Community Hospital Corporation     Published Date: Oct 06, 2014
Healthcare organizations today face unprecedented pressures. Today community-based hospitals in particular are considering the pros and cons of forming a relationship with a larger institution.
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Community Hospital Corporation
Published By: Kustomer     Published Date: Aug 27, 2019
The modern-day customer expects their needs to be met immediately, no matter the channel. Drive meaningful customer relationships, increase revenue streams and improve operational performance, with omnichannel support.
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customer service, customer support, customer experience, customer service software, “conversational commerce, omnichannel support, omnichannel customer service, omnichannel customer support, omnichannel customer experience
    
Kustomer
Published By: Experian     Published Date: Aug 29, 2019
As organizations and consumers increasingly interact over digital channels, both parties must find ways to establish mutual trust. Experian’s Global Identity and Fraud Report Asia-Pacific (APAC) edition highlights that trusted online relationships are based on businesses providing both a secure environment and seamless consumer experiences. With insights from almost 6,000 APAC consumers, the report found that majority (71%) value ‘security’ as the most important element of an online experience, followed by ‘convenience’ (20%) and ‘personalisation’ (9%). Download the complete 2019 Asia-Pacific Identity and Fraud Report for more details.
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Experian
Published By: KPMG     Published Date: Jun 10, 2019
A supplier partnership model delivers greater levels of innovation than traditional transaction methods. Here’s how to get started. Read this insight to discover: • key steps for building strong supplier relationships • potential risk areas that must be managed • why behaviour change is as important as processes and tools • why aligning your own organisation is essential.
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KPMG
Published By: Blend     Published Date: Oct 07, 2019
Every lender, bank, and credit union has different product mixes and marketing priorities, but one thing they all share is the goal of winning, retaining, and growing our customer relationships. Typically, there are two ways to maximize customer engagement: seek margin with products like credit cards, or seek volume and deeper relationships with products like home equity. This report analyzes both of these options through three key lenses: current market conditions, access to today’s high-quality borrowers, and the rich opportunity for integrated, targeted marketing. Our goal is to enable you to determine the best way to fine-tune your strategic customer engagement for 2019 by helping you: Review current market conditions. Connect with higher-quality borrowers. Develop a 360-degree, integrated marketing mix.
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Blend
Published By: Kustomer     Published Date: Aug 27, 2019
The digital age has forever changed customer expectations. By unifying customer data and tracking interactions, Kustomer gives retailers the power to better understand customers and deliver great experiences wherever they happen to engage.
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retail customer service”, “retail customer support”, “retail customer experience”, “customer support”, “customer service”, “customer experience”, “conversational commerce”, “omnichannel support”, “omnichannel customer experience”, “customer relationships”, “customer conversations”
    
Kustomer
Published By: Kustomer     Published Date: Aug 27, 2019
UNTUCKit wanted to ensure their stellar shopping experience was supported across every customer touchpoint, especially support. But the growing UNTUCKit team was spread across multiple platforms, without visibility into customer history or lifetime value. Learn how Kustomer enabled them to deliver exceptional service while increasing agent efficiency by 25%.
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retail customer service”, “retail customer support”, “retail customer experience”, “customer support”, “customer service”, “customer experience”, “conversational commerce”, “agent efficiency”, “agent productivity”, “first call resolution”, “customer relationships”
    
Kustomer
Published By: Ahead     Published Date: Aug 27, 2019
Digital Transformation Requires a Commitment to Automation Digital transformation requires a focus on agility, innovation, and the end customer; as well as for infrastructure leaders to strike deeper partnerships with lines of business leaders around business outcomes they care about.
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Ahead
Published By: Iovation     Published Date: Aug 02, 2019
Insurance fraud is back with a vengeance. With four out of ten mobile claims estimated to be fraudulent, using connected devices have made it easier than ever for fraudsters to commit insurance crimes. Gather insights from the live panel discussion hosted by MoneyLIVE & TransUnion. As fraud experts examine current trends & impacts of insurance fraud in today's digital age and learn how to overcome insurance fraud while protecting your customer relationships. What you will learn: Key trends behind fraud and the way in which they are impacting insurers. How to tackle fraud and identify red flags by using a holistic approach. Explore trigger points that can help warn insurers of when there is a high chance of fraudulent activity. Identify the genuine customers and their genuine claims from the fraudsters.
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botnet, insurance claims fraud, fraud rings, account takeover
    
Iovation
Published By: Nuance Communications     Published Date: Jun 17, 2009
The response to possible bank card fraud is one of the most important factors affecting the relationship that customers have with their bank. For customer-centric financial institutions who issue millions of bank cards, any instance of possible fraud is both a business risk to be managed and an opportunity to strengthen customer relationships.
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nuance, retail banking, fraud, identify, contact, theft, outbound, business risk
    
Nuance Communications
Published By: Mcorp Consulting     Published Date: May 12, 2009
Learn how a deep understanding of touchpoints - and the ways they drive customers closer to you (or farther away) - can improve acquisition, retention and loyalty, create better customer experiences, strengthen relationships and boost your bottom line. (Plus 5 steps for leveraging touchpoints to profit from better customer relationships.)
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mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm
    
Mcorp Consulting
Published By: Zynapse     Published Date: Sep 10, 2010
A whitepaper by Ventana Research describing the role and importance of partnerships between business and IT in MDM strategy
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zynapse, erp projects, data information, data management, governance, mdm, master data management, odm
    
Zynapse
Published By: The HR Certification Institute     Published Date: Sep 28, 2012
The possibilities for a career in Human Resources (HR) are vast. But, typically the path to the top HR management jobs is not a straight one. Moving up the HR ladder requires aligning your contributions to business objectives, developing ongoing mentor relationships and taking calculated risks.
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The HR Certification Institute
Published By: Avetta     Published Date: Feb 28, 2017
Good faith is a currency that’s difficult to build and easy to squander. It is the foundation upon which all healthy, long-term relationships, including business relationships, are built. When it comes to workplace safety and health programs, good faith—the sincerity and honesty that builds real trust between workers and management—can be the key element that transforms your safety program from a binder full of onerous rules and policies into a way of life and an integral part of your corporate culture. This whitepaper examines four key strategies to help your company create and maintain a strong safety culture: • Measure Safety • Talk Safety • Model Safety • Reward Safety
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Avetta
Published By: SAP     Published Date: Feb 03, 2017
In the digital economy, data is becoming more interconnected every day. The volume of highly-connected data is growing rapidly, while also becoming a highly-valued corporate asset. By exploring relationships among people, processes and things, new business opportunities emerge, helping grow your business's competitive advantage.
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SAP
Published By: ExactTarget     Published Date: Aug 14, 2014
Marketing as you know it will never be the same. There’s a fundamental shift in relationships between brands and customers—fueled by smartphones, social media, and today’s always-on, always-connected mentality. Marketers have access to more customer data (big data) than ever before. But the quantity of data only matters if you’re smart about using it—to power 1:1 customer journeys.
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marketing cloud, target, big data, brands, customers, social media, smartphones, always-on
    
ExactTarget
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