Published By: Freshdesk
Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land.
The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like:
- How to puncture the customer support hot-air balloon
- Proactively identifying red flags and overloads
- Top 4 things to know before you hire
- Monitoring, understanding and reporting support trends
- Tips to streamline your support process
This webinar from iCIMS will show you how to equip your talent team with the proper screening technology, stay in compliance with HR regulations, and best practices for pre and post hire candidate screening.
Get the latest insights on College Hiring trends from talent acquisition experts today! WePow, a leading video interviewing provider, teamed up with the Accelir, a strategic talent advisory firm, to uncover trends and tips for college recruiters, career services and corporate HR leaders.
Published By: PayScale
Published Date: Feb 25, 2015
This marks the sixth year PayScale has conducted the Compensation Best Practices Report (CBPR), a comprehensive survey that reflects employers’ attitudes and perceptions about key business issues including compensation practices, hiring trends, HR methodology, and other topics related to effective talent management.
The 2015 CBPR represents PayScale’s largest research endeavor yet, as they compiled responses from 5,530 business leaders from companies of every size across a wide section of industries.
Your world is moving faster. Competition for top talent is getting fiercer. And your hiring managers and leadership team want better results today—not tomorrow. As LinkedIn reported in its 2015 Global Recruiting Trends report, hiring volumes and budgets are heating up for the first time in four years. This means you and your talent acquisition team need to act more quickly than ever before to find talent, reduce time-to-fill, and be true business partners.
In this short white paper, we explore how recruiters and talent acquisition teams can gain a competitive edge by leveraging new data-driven approaches to build recruiting efficiencies, build a strong candidate pipeline, and provide the kind of deep insight into candidate performance that will make your hiring managers see you and your team as more strategic partners.