Following these five steps is the beginning of an effective strategy and system to help you take control of your patient reviews. Your efforts will pay off. In the past several years, hospitals and other care centers with active programs have not only enjoyed increases in their star ratings and search ranking, but have used the feedback to improve patient experience, employee morale, pricing power and revenue.
Published By: LogRhythm
Published Date: Feb 07, 2017
In February 2016, the computer network at Hollywood Presbyterian Medical Center (HPMC) was down for more than a week as the Southern California hospital worked to recover from a ransomware attack. Hospital administrators declared an internal emergency as staff struggled to access patient records and computer systems critical for patient care.
Sarasota County, located on Floridaâ€™s Gulf Coast, is a boutique beach destination comprised of over 35 miles of coastline and five barrier islands. A plethora of arts and entertainment options, a recent Best Food City accolade by Conde Nast Traveler (2016) and a vibrant downtown district, as well as endless waterfront views and gorgeous sunsets create the perfect recipe to turn any type of program into an unforgettable experience.
Watch this on-demand Ask Us Anything HIMSS webinar as we engage with a panel of experts from St. Joseph Health, Box, and MobileIron. We'll uncover St. Joseph Health’s recent deployment of Box cloud storage with MobileIron to their employees’ mobile devices, major changes we’re seeing in the healthcare industry, and so much more!
As we continue to move forward into an age of big data, optimization, and greater convenience through the capabilities of better networking technologies, opportunities have never been greater to use technology to make for a truly seamless hospitality experience. However, growing dependence on your network for everything from booking to entertainment can also mean that hospitality networks hold greater amounts of data than ever before. This makes them a tempting target for hackers.
Exposing data or suffering downtime not only creates risks to patient safety, supports identity theft and damages the hospital's reputation, but can also result in signi?cant HIPAA penalties. The costs include the time your staff spends responding to the attack and lost productivity when systems are unavailable or work needs to be redone. Investing in computer and network security is a smart ?nancial decision for hospitals.
Never have Distributed Denial of Service attacks been more present globally, and it’s time for the hospitality industry to take notice. They have shut down of?ces, caused ransom-like threats, and created an atmosphere where a sophisticated attack could come from almost anywhere at almost any time.
In this white paper, we’ll look at Distributed Denial of Service (DDoS) attacks, why they pose a threat to hospitality networks, and how to protect against them. As we are expected to host more information on our network, we increase our risk for an attack that can shut down vital services or serve to support a malicious actor out to steal private data. Customers expect to be able do everything online, and won’t tolerate any interruption in service. This expectation inhibit a situation where an attacker is holds your web services hostage, and you have to choose between paying them off or apologizing to a lot of angry customers.
Technology has had a truly transformative impact on the healthcare space. Thanks to innovations in technology, tools and their respective processes, the practice of treating patients has shifted from mostly reactive to proactive, enabling physicians and caregivers to approach healthcare in a more holistic fashion.
As part of that shift, hospitals, wellness centers and physicians’ offices are focusing on providing value over volume1, taking healthcare beyond the four walls of the facility and into patients’ homes, places of work and social centers. The concept of whole health is much easier to attain with technology such as artificial intelligence, analytics, wearables and mobile health (mHealth) apps, to name a few.
Published By: HP Inc.
Published Date: Aug 30, 2018
At HP, we know that in retail and hospitality environments, customers expect a fast and simple way to find information or to complete a transaction. The physical point-of-sale experience must rise to meet the demands of retailers through high aesthetic value and peak performance.
From an elegant hotel to a small boutique, a quick-service restaurant to an outdoor garden center—all of these locations require a point-of-sale device that meets specific needs while appealing to any user.
My team at HP sought to elevate this experience by redefining the customer experience through a versatile, reliable, and beautiful point-of-sale system. For the new HP ElitePOS, we gained insights from everywhere—designers, technologists, retailers, and consumers—to create a product that is beautifully simple. It started as a sketch on a napkin, and is now part of an iconic portfolio that dissolves barriers during point-of-sale customer interactions.