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Published By: Business Controls, Inc.     Published Date: Sep 26, 2012
This paper covers the 7 essential hotline features to look for in a solution, the 4 best practices for creating and maintaining an effective hotline, and the HR potential of the traditional hotline to organizations that maintain locations, agents, or contractors outside the country.
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Business Controls, Inc.
Published By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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Freshdesk
Published By: NAVEX Global     Published Date: Oct 18, 2016
This report is an excellent starting point for organisations committed to benchmarking and improving programme effectiveness. To leverage more advanced benchmarks, NAVEX Global offers custom benchmarking options as part of our Integrity DiagnosticsTM and Integrity MetricsTM report service. These services allow you to get apples-to-apples benchmarking for your organisation based on your industry, company size, or other defining factors.
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NAVEX Global
Published By: NAVEX Global     Published Date: Apr 06, 2016
This annual report is an excellent starting point for organisations committed to benchmarking and improving programme effectiveness.
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ethics, ethics and compliance, human resources, database, hotline reporting, navex, large database, benchmark database
    
NAVEX Global
Published By: NAVEX Global     Published Date: Jan 15, 2016
This whitepaper illustrates the 9 key challenges related to development and management of an effective and efficient whistleblower hotline.
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whistleblower hotlines, management solutions, ethic, culture of ethic, whistleblower programme
    
NAVEX Global
Published By: NAVEX Global     Published Date: Jul 17, 2017
The 2017 EMEA & APAC Whistleblower Hotline Benchmark report was produced with data from companies of all sizes and industries across the region. Use the findings to put your company’s whistleblowing report data in context or gain organisational alignment to start your whistleblower programme. Use this report to answer questions like: • Am I getting too few or too many reports compared to like-sized companies? • Is my organisation following up on cases in an appropriate timeframe? • How can I more effectively follow-up on anonymous reports?
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emea, apac, ethics, whistleblowing, incident management, reporting data, case closure, reporting systems, anti-retaliation
    
NAVEX Global
Published By: NAVEX Global     Published Date: Mar 11, 2014
This report reviews all-industry benchmarks created using data from all participating companies 4,600, in the NAVEX Global database and should serve as an excellent starting point for companies wishing to assess their organization’s reporting data—and help equip them to make informed decisions about programme effectiveness, potential problem areas and necessary resource allocations.
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ethics, compliance, benchmarks, navex
    
NAVEX Global
Published By: NAVEX Global     Published Date: May 06, 2016
This report outlines Data & Analysis to Help You Benchmark Your Programme Against the World’s Largest Ethics & Compliance Hotline Database—and Enhance Your Ethics & Compliance Programme Effectiveness.
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data analysis, benchmarking
    
NAVEX Global
Published By: NAVEX Global     Published Date: May 13, 2014
Dans ce livre blanc, vous découvrirez les meilleures pratiques à adopter pour relever les 9 défis majeurs.
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case management, whistleblower hotline, best practices
    
NAVEX Global
Published By: NAVEX Global     Published Date: Sep 05, 2013
The data from your ethics and compliance helpline should be benchmarked against comparable organizations to assess program health and make improvements such as implementing policies, training employees, and conducting investigations. Learn everything you need to know about benchmarking your helpline data in our toolkit.
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incident, hotline, helpline, ethics, compliance, whistleblower, data, analysis, benchmark, report, risk, assessment, board, investigation, training, policy, case, management
    
NAVEX Global
Published By: NAVEX Global     Published Date: Dec 07, 2017
Good analysis and benchmarking of hotline data helps organisations answer crucial questions about their ethics and compliance programme, including: Does our culture support employees who raise concerns? Are our communications with employees reaching the intended audiences and having the desired effect? Are our investigations thorough and effective? Do we need more training? Do we need to review or update our policies? Do employees know about our reporting channels? Comparing internal data year over year to help answer these questions is important. But getting a broader perspective on how your performance matches up to industry norms is critical. This year’s analysis of our EMEA & APAC data from nearly 14,000 ethics and compliance hotline reports revealed key data points that compliance professionals can use to benchmark and assess their programme’s performance, and move toward predictive risk mitigation.
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navex, ethics and compliance software, hotline data, risk mitigation, incident management systems
    
NAVEX Global
Published By: NAVEX Global     Published Date: Dec 07, 2017
A strong ethics and compliance programme improves organisational culture, protects corporate reputation and enhances employee engagement. When an ethics and compliance programme is lacking, an organisation could be exposed to significant risk. To ensure compliance programmes meet ongoing best practices, assessments and regular reviews are necessary, valuable and expected by numerous internal and external parties, including government agencies. New laws and regulations, new lines of business, new geographies and mergers and acquisitions become part of a growing enterprise your compliance ecosystem must support. This requires those in charge of the system to regularly revisit and assess their risk and priorities to make necessary adjustments that ensure an effective compliance programme. The Definitive Guide to Compliance Programme Assessment is a comprehensive resource full of advice and best practices. It is designed to help organisations evaluate and improve their ethics and complia
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ethics and compliance programmes, risk management, compliance ecosystem, industry standards, hotline and incident management system
    
NAVEX Global
Published By: NAVEX Global     Published Date: Jul 31, 2018
Compare your employee reporting metrics and measure your compliance programme & organisational culture against 4.5 million reports. Get answers to questions like: Are your employees likely to speak up? Are there reports of misconduct you’re missing? Does fear of retaliation encourage external reports? NAVEX Global's key findings in the following areas: Report volume Report allegation categories Anonymous vs named reporting Follow up and substantiation rates Case closure times
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NAVEX Global
Published By: NAVEX Global     Published Date: Jul 31, 2018
Learn everything you need to create an effective whistleblowing reporting programme - from planning to implementing to measuring results - with our comprehensive guide. What you'll learn: How to define your goals and create a strategy How to promote use of your whistleblowing hotline programme How to monitor and improve your programme's effectiveness
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NAVEX Global
Published By: NAVEX Global     Published Date: Nov 18, 2013
Download this report for a comprehensive review of cross-industry benchmarks and gain an excellent resource for companies wishing to assess their organization's reporting data.
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compliance, benchmark, compliance programs, case management, hotline data benchmarking, ethics and compliance
    
NAVEX Global
Published By: NAVEX Global     Published Date: Nov 18, 2013
In this paper, you'll learn more about each of the four Board responsibilities outlined in the U.S. Sentencing Guidelines with respect to ethics and compliance programs.
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compliance, benchmark, compliance programs, case management, hotline data benchmarking, ethics and compliance
    
NAVEX Global
Published By: NAVEX Global     Published Date: Nov 18, 2013
Download this whitepaper to learn the 4 fundamental steps to creating an effective third party compliance program like the elaborate, richly funded programs that are so prominent in the news.
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compliance, benchmark, compliance programs, case management, hotline data benchmarking, ethics and compliance, third party compliance, risk assessment
    
NAVEX Global
Published By: NAVEX Global     Published Date: Nov 18, 2013
This checklist will enable you to target the features and functionality you really need before embarking on the path to securing your third party relationships.
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compliance, benchmark, compliance programs, case management, hotline data benchmarking, ethics and compliance
    
NAVEX Global
Published By: NAVEX Global     Published Date: Nov 19, 2013
Is your organization benefiting from the full ROI of automated policy and procedure management? Policies and procedures are the building blocks of every organization. This eBook offers articles geared toward managing the policy lifecycle from drafting and validating to approving and implementing, as well as increasing security and important steps toward protecting against data breaches.
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compliance, benchmark, compliance programs, case management, hotline data benchmarking, ethics and compliance
    
NAVEX Global
Published By: NAVEX Global     Published Date: Dec 22, 2017
Ethics and compliance officers have many opportunities to leverage the data in their hotline and incident management systems to improve their compliance programmes— and their organisational culture of ethics and respect. This year’s benchmarks point to several opportunities to increase programme effectiveness. Hotline data that is carefully tracked, reviewed, benchmarked and presented with sufficient context often provides the early warning signs needed to detect, prevent and resolve problems. We at NAVEX Global hope that this report is helpful to your organisation and we welcome any feedback on these findings.
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whistleblowing, hotline, whistleblowing hotline, hotline best practices, hotline benchmark data, whistleblower protection, whistleblowing programe
    
NAVEX Global
Published By: Navex Global     Published Date: Apr 13, 2016
Benchmark Your Ethics & Compliance Program Against the World’s Largest Database of Hotline Reports—and Improve Program Effectiveness
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Navex Global
Published By: Navex Global     Published Date: Mar 22, 2017
Good analysis and benchmarking of hotline data helps organizations answer crucial questions about their ethics and compliance program, including: • Does our culture support employees who raise concerns? • Are our communications with employees reaching the intended audiences and having the desired effect? • Are our investigations thorough and effective? • Do we need more training? • Do we need to review or update our policies? • Do employees know about our reporting channels? Comparing internal data year over year to help answer these questions is important. But getting a broader perspective on how your performance matches up to industry norms is critical. To help, each year NAVEX Global takes anonymized data collected through our hotline and incident management systems and creates this report. For each benchmark provided in this report, you will find: • A description of the benchmark • Instructions on how to calculate the benchmark • 2016 combined data for all industries in the N
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Navex Global
Published By: Global Compliance     Published Date: Jun 07, 2011
The UK Bribery Act and Beyond - Preparing for Change
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compliance solutions, sexual harassment training, harassment training, ethics hotline
    
Global Compliance
Published By: NAVEX Global     Published Date: Apr 12, 2016
Join us for a complimentary webinar where we will unveil the findings from the first ever NAVEX Global EMEA & APAC Whistleblowing Hotline Benchmark Report.
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NAVEX Global
Published By: NAVEX Global     Published Date: Apr 15, 2016
Join us for a complimentary webinar where we will unveil the findings from the first ever NAVEX Global EMEA & APAC Whistleblowing Hotline Benchmark Report.
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webinar, navex, data, benchmark, compliance programmes, compliance programme webinar
    
NAVEX Global
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