In Forrester's evaluation of the emerging market for conversational computing platforms, we identified the seven most significant providers — Amazon, Google, IBM, Microsoft, Nuance Communications, Oracle, and Rulai — in the category and evaluated them. This report details our findings about how each vendor scored against nine criteria and where they stand in relation to each other. Application developers should use this review to select the right partners for their conversational computing platform needs.
Delivering personalized customer experience remains the top business challenge for communications
service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP
IT executives interviewed identify delivering personalized customer experience as one of their three
most important business challenges for the next 18 months. This trend emphasizes the high priority
CSPs place on how customer relationships are managed. However, several factors have an impact on
CSPs' ability to identify and then deliver customers' core needs. These include understanding the data
sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the
right expertise to mine the data sets.
The data maturity curve
As companies invest more and more in data access and
organization, business leaders seek ways to extract more
business value from their organization’s data.
92 percent of business leaders say that to compete in the future,
their organization must be able to exploit information much more
quickly than it can today.1
Chief Information Officers (CIO) need solutions that will allow
them to evolve their organization’s approach to data and drive real
value with strategic decisions. This journey can be depicted in
a data maturity curve.
IBM Cloud Private for Data is an
integrated data science, data engineering
and app building platform built on top of
IBM Cloud Private (ICP). The latter is intended
to a) provide all the benefits of cloud
computing but inside your firewall and b)
provide a stepping-stone, should you want
one, to broader (public) cloud deployments.
Further, ICP has a micro-services architecture,
which has additional benefits, which we
will discuss. Going beyond this, ICP for Data
itself is intended to provide an environment
that will make it easier to implement datadriven processes and operations and, more
particularly, to support both the development
of AI and machine learning capabilities, and
their deployment. This last point is important
because there can easily be a disconnect
between data scientists (who often work for
business departments) and the people (usually
IT) who need to operationalise the work of
those data scientists
Empowering the Automotive Industry through Intelligent Orchestration
With the increasing complexity and volume of cyberattacks, organizations must have the capacity to adapt quickly and confidently under changing conditions. Accelerating incident response times to safeguard the organization's infrastructure and data is paramount. Achieving this requires a thoughtful plan- one that addresses the security ecosystem, incorporates security orchestration and automation, and provides adaptive workflows to empower the security analysts.
In the white paper "Six Steps for Building a Robust Incident Response Function" IBM Resilient provides a framework for security teams to build a strong incident response program and deliver organization-wide coordination and optimizations to accomplish these goals.
IBM provides a security incident response (IR) solution called Resilient
that helps its customers address security incidents quickly in an automated
and orchestrated manner. IBM commissioned Forrester Consulting to
conduct a Total Economic Impact™ (TEI) study and examine the potential
return on investment (ROI) enterprises may realize by deploying Resilient.
The purpose of this study is to provide readers with a framework to
evaluate the potential financial impact of the Resilient platform on their
A new era of business reinvention is dawning. Organizations are facing an unprecedented convergence of technological, social and regulatory forces. As artificial intelligence, automation, Internet of Things, blockchain and 5G become pervasive, their combined impact will reshape standard business architectures. The “outside-in” digital transformation of the past decade is giving way to the “inside-out” potential of data exploited with these exponential technologies.
We call this next-generation business model the Cognitive Enterprise.
An opportunity for Chief Procurement Officers (CPOs): As business models evolve and technology advances, CPOs can elevate their value across enterprises and extended supplier networks with Cognitive Procurement capabilities that can sense and act.
The increase in sophisticated, targeted security threats by
both external attackers and malicious insiders have made it
extremely difficult for organizations to properly protect
critical and sensitive information. The task of protecting these
assets has only grown harder as IT environments have become
more complex and widely distributed across geographic locations
and in the cloud.
Many recent high-profile breaches have one thing in common:
They were accomplished through the compromise of passwords.
In many cases, end-user passwords are initially hacked through
various social engineering techniques. Then permissions are escalated to gain access to more privileged accounts — the keys to the
kingdom. This unauthorized access can easily go undetected for
weeks or even months, allowing hackers to see and steal information at their convenience.
Unfortunately, many IT users lack a full understanding of how
privileged accounts function, as well as the risks associated
with their compromise an
This report describes the results from a groundbreaking
global study by Thycotic that reveals major risk and
compliance gaps in how organizations manage and secure
their privileged accounts and access to sensitive systems,
infrastructure and data. The 2018 Global State of Privileged
Access Management (PAM) Risk & Compliance report
highlights where many organizations are failing to fully
put security controls in place to protect their most critical
"Improving Cyber Resilience in the Insurance Industry
Security automation plays a significant role when maintaining an organization's Cyber Resilience, according to IBM Resilient’s latest report, “The Ponemon Institute Study on the Cyber Resilient Organization.”
Download this latest report to understand the key factors that hinder the ability for efficient and effective Cyber Resilience and gain insights and guidance for improving your security posture."
A range of application security tools was developed to support the efforts to secure the enterprise from the threat posed by insecure applications. But in the ever-changing landscape of application security, how does an organization choose the right set of tools to mitigate the risks their applications pose to their environment? Equally important, how, when, and by whom are these tools used most effectively?
Today, when you make decisions about information technology (IT) security priorities, you must often strike a careful balance between business risk, impact, and likelihood of incidents, and the costs of prevention or cleanup. Historically, the most well-understood variable in this equation was the methods that hackers used to disrupt or invade the system.
Countless studies and analyst recommendations suggest the value of improving security during the software development life cycle rather than trying to address vulnerabilities in software discovered after widespread adoption and deployment. The justification is clear.For software vendors, costs are incurred both directly and indirectly from security flaws found in their products. Reassigning development resources to create and distribute patches can often cost software vendors millions of dollars, while successful exploits of a single vulnerability have in some cases caused billions of dollars in losses to businesses worldwide. Vendors blamed for vulnerabilities in their product's source code face losses in credibility, brand image, and competitive advantage.
The Business Case for Data Protection, conducted by Ponemon Institute and sponsored by Ounce Labs, is the first study to determine what senior executives think about the value proposition of corporate data protection efforts within their organizations. In times of shrinking budgets, it is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information.
This white paper will provide a road map to the most effective strategies and technologies to protect data and provide fast recovery should data be lost or corrupted due to accident or malicious action.
Journaling is a powerful feature, one that IBM has continued to develop and improve over the years. Yet, depending upon your business requirements, you probably still need more protection against downtime than journaling alone can provide. This white paper will cover what you need to know about journaling, what it can do and how it supports and cooperates with high availability software.
Achieving effective and efficient high availability protection for larger IBM i environments requires careful thought and clear understanding of the technology options. This white paper describes what you need to know in order to make an informed decision about IBM i high availability strategies so that your business requirements for Recovery Time Objective (RTO) and Recovery Point Objective (RPO) are not compromised