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Published By: Truven Health Analytics     Published Date: Nov 17, 2015
The Agency for Healthcare Research and Quality’s Patient Safety Indicators (PSI) are a set of metrics that provide information on the potential for inpatient hospital complications and adverse events following surgeries, procedures, and childbirth. PSIs can be used to help hospitals identify potential adverse events that might need further evaluation, provide the opportunity to assess the incidence of adverse events and complications, and understand patient safety events on a broader level.
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Truven Health Analytics
Published By: Sheridan Healthcare     Published Date: Oct 02, 2015
What do standard best practices for radiology look like? Without them, it is impossible for a hospital to identify the strengths and weaknesses of its current radiology services and strive for improvements.
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Sheridan Healthcare
Published By: Parallon     Published Date: Sep 16, 2015
A recent HealthLeaders Media Intelligence survey asked respondents to rank their top challenges impacting financial performance and to identify specific areas of concern within each of those issues. Their top three issues were system implementation and interoperability, recruiting and retaining talent, and reengineering the revenue cycle. On the surface, it’s tempting to think these findings aren’t surprising. Yet emerging external factors, including the cumulative effects of the HITECH Act (meaningful use), the Affordable Care Act, and an aging U.S. population, are creating new frameworks in which to view and solve these traditional problems.
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Parallon
Published By: L.E.K. Consulting     Published Date: Apr 08, 2015
How can providers and insurers reduce costs and increase patient satisfaction? In the evolving value-based care (VBC) model, better healthcare IT is a must have. L.E.K.'s Joseph Johnson and Harsha Madannavar identify key success strategies in our latest Executive Insights.
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L.E.K. Consulting
Published By: McKesson     Published Date: Oct 03, 2014
To achieve population health success, providers must identify high-risk patient populations, apply evidence-based care plans and interventions, and engage patients in their own care. Learn how.
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McKesson
Published By: McKesson - Population Health & Risk Management     Published Date: Oct 03, 2014
To achieve population health success, providers must identify high-risk patient populations, apply evidence-based care plans and interventions, and engage patients in their own care. Learn how.
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McKesson - Population Health & Risk Management
Published By: L.E.K. Consulting     Published Date: Feb 06, 2015
Despite retention’s critical importance to a health plan’s success, many health plans treat the issue superficially. Health plans have not drilled down into the complex issues that cause disenrollment, nor have they implemented comprehensive strategies to improve retention. In this Executive Insights, L.E.K. Consulting focuses on implementation, identifying the most effective initiatives for increasing retention, and laying out how these initiatives should be coordinated and prioritized.
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L.E.K. Consulting
Published By: Akamai Technologies     Published Date: Jul 02, 2019
Loyalty and rewards programs are powerful tools for brands to boost member engagement, acquisition, and retention. Learn why leading brands are turning to modern customer identity and access management (CIAM) solutions to scale their loyalty programs, improve user experience, and maximize ROI. In this paper, we identify the challenges associated with transforming, expanding, and scaling customer loyalty and rewards programs and related membership initiatives, and present solutions based on real-world case studies from four industries. We explore the requirements for an enterprise-grade CIAM solution and address related issues such as build vs. buy and CIAM vs. IAM. By examining four diverse case studies — and the resulting identity management solutions that were implemented by the respective companies — this paper provides valuable insight for any enterprise wishing to expand or uplift its customer loyalty program to meet membership needs in the age of the consumer.
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Akamai Technologies
Published By: Akamai Technologies     Published Date: Jul 02, 2019
The stakes are high for consumer brands in today’s data privacy landscape. Sophisticated cyberattacks and front-page data privacy breaches threaten to compromise customer data and damage brand trust. To succeed today, brands must implement a data security and privacy strategy that prioritizes customer trust. Are you up to the challenge? Use Forrester Research’s “Data Security and Privacy Maturity Assessment” to gauge your brand’s competencies and identify areas for improvement. You will learn: ? The four key data security and privacy competencies B2C brands must master ? How you measure up against Forrester Research’s recommended best practices ? Tips to make your data security and privacy culture a competitive differentiator
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Akamai Technologies
Published By: Mimecast     Published Date: Jul 15, 2019
The Mimecast Supervision solution enables compliance personnel to systematically review and discover targeted data among the volume of communications organizations face today. Integrated with the industry leading Mimecast Cloud Archive, users can facilitate an auditable, managed supervision review process, flexible to meet the needs of the business while utilizing a scaleable, immutable SEC 17A-4 validated and tamper proof archive with guaranteed 7 second SLA search capabilities. To reduce the number of false positives in sampling data, targeted detection rules can focus on specific senders/recipients and to accelerate the process. In addition, queues can be configured with an upper limit upon which to be populated with email. This helps limit the amount of email a reviewer must go through while still identifying risk. Today’s supervision demands require reviewers to be highly productive.
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Mimecast
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Digital technology is redefining possibilities in Energy, Environment and Utilities. Disruptive forces, emerging consequences, pressing challenges, and provocative opportunities. Learn how industries benefited from your data. Learn how IBM E&U describes disruptions manifested in Energy, Environment and Utilities. IBM identifies three ways your company focus can to stay ahead of the competition in pressing challenges. Additionally, identifying three provocative opportunity actions that are needed to get going.
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Group M_IBM Q3'19
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
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Group M_IBM Q3'19
Published By: Apptio     Published Date: Jul 16, 2019
Getting AppRat right is no easy task. We know how complicated identifying, prioritizing and sizing business-critical applications can be in large, enterprise organizations. So, we’ve used more than a decade worth of experience to identify the top 8 most critical considerations for a successful application rationalization initiative. Download the Application Rationalization Framework eBook to: - Replace guesswork with facts. - Stop counting licenses and start defining business value. - Reject one-and-done initiatives that aren't repeatable.
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Apptio
Published By: Globoforce     Published Date: Nov 06, 2013
According to studies, happy employees are 98% more likely to identify with company values and goals. We all know that a great company culture is a critical component in our success. But how can you build a culture of happiness at your company? We’ve put together a white paper with some stats and advice to help you sow the seeds of happiness and build a great culture in your company.
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Globoforce
Published By: Genesys     Published Date: Jun 27, 2019
Key considerations for navigating a successful migration journey
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Genesys
Published By: Eaton     Published Date: Jul 12, 2019
Working on energized equipment is one of the more dangerous scenarios technicians face in the field. As a result, there’s been a concerted industry effort to improve the understanding of electrical shock and arc flash hazards. I believe one of the most important standards in this safety push is the restructured language within the 2018 edition of the National Fire Protection Agency’s (NFPA’s) 70E “Standard for Electrical Safety in the Workplace.” In the past, the standard addressed electrical hazards and risks holistically when considering energized electrical work. But today’s latest guidelines now identify hazards and risks independently and include recommendations for a thorough risk analysis that considers the hazard, the planned work task and potential human error. Together, the changes result in a clearer understanding of energized work and help reduce electrical incidents.
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Eaton
Published By: Nuance Communications     Published Date: Mar 16, 2010
The recent economic downturn has created some formidable challenges for the retail banking industry. Fraud and identify theft are on the rise, costing banks big money and raising customer concerns about security.
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nuance, retail banking, fraud, identify, contact, theft, outbound
    
Nuance Communications
Published By: Nuance Communications     Published Date: Jun 17, 2009
The response to possible bank card fraud is one of the most important factors affecting the relationship that customers have with their bank. For customer-centric financial institutions who issue millions of bank cards, any instance of possible fraud is both a business risk to be managed and an opportunity to strengthen customer relationships.
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nuance, retail banking, fraud, identify, contact, theft, outbound, business risk
    
Nuance Communications
Published By: Nuance Communications     Published Date: May 28, 2010
Register today to view to the webcast Proactive Notifications for Financial Services: Using Automated Customer Communications to Manage Risk and Retain Customers.
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nuance, retail banking, fraud, identify, contact, theft, outbound, business risk, financial services
    
Nuance Communications
Published By: Castlight Health     Published Date: Apr 15, 2013
The U.S. spends more on health care than any country in the world – to the tune of $7,290 per capita per year. Yet this massive spend does not equate to high quality care for Americans. As a result, $300 billion is wasted every year. If you’re a self-insured employer focused on driving down health care costs and better meeting the health care needs of your employees, this paper provides valuable and actionable insights to help you achieve this goal. This white paper reveals: • How low-quality care affects both the cost of care as well as patient outcomes • Five best practices in helping employees identify high-value providers
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Castlight Health
Published By: Skillsoft     Published Date: Sep 25, 2013
In today’s business climate, the value of ongoing employee development efforts may seem like a no-brainer, but success is not always guaranteed. This ExecBlueprint discusses how HR can support leaders, managers, and employees in getting the most out of their training programs by using the performance appraisal process to identify gaps, focusing on the areas that will deliver the most return, and providing employees with enough context that they will want to learn for the company. HR leaders from Heineken Americas, BG Group, Given Imaging, and HDFC Asset Management Company share insight featured in this ExecBlueprint MP3. 55 minutes.
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Skillsoft
Published By: Ability Commerce     Published Date: May 18, 2009
It always surprises me that as eCommerce marketers we give lip service to the importance of testing, buy many of us don't take the time to fine-tune our email programs. If you are able to identify a few elements through testing that resonate with your customers and then employ those insights in your ongoing program, the improvements may be sustainable over time.
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ability commerce, seo, email frequency, email test, lead generation, roi, pci, ecommerce, e-commerce, order management, load time
    
Ability Commerce
Published By: Blackline GPS     Published Date: Mar 05, 2013
Are you taking the proper precautions in identifying hazards for lone workers and reducing their risk for injury? If not, your workers could suffer delays in emergency response or medical assistance. Stay in compliance and help keep your employees safe with this Free Best Practices Report.
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safety, lone workers, remote workers, compliance, best practices, white paper, blackline gps
    
Blackline GPS
Published By: Profiles International     Published Date: Feb 18, 2013
In a time when creative growth and technological advancements are crucial to business success, companies are becoming increasingly aware of the importance of hiring and retaining talented employees.
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Profiles International
Published By: Saba Software     Published Date: Nov 03, 2015
When it comes to succession planning, HR managers are focusing their efforts on the so-called high potential employee (HiPo). HiPos are employees that have the potential to succeed, innovate, and most importantly, lead. It can be difficult to identify HiPos, and even more difficult to develop and retain them. How are human resource professionals identifying, developing, and retaining these highly sought individuals? Let’s find out! Is HR struggling to identify HiPos? Once identified, does your HR Manager know what to do with them? How do HiPos factor into your company’s succession planning? Check out the 2015 HiPos and Succession Planning survey to find out!
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Saba Software
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