The Agency for Healthcare Research and Quality’s Patient Safety Indicators (PSI) are a set of metrics that provide information on the potential for inpatient hospital complications and adverse events following surgeries, procedures, and childbirth. PSIs can be used to help hospitals identify potential adverse events that might need further evaluation, provide the opportunity to assess the incidence of adverse events and complications, and understand patient safety events on a broader level.
What do standard best practices for radiology look like? Without them, it is impossible for a hospital to identify the strengths and weaknesses of its current radiology services and strive for improvements.
Published By: Parallon
Published Date: Sep 16, 2015
A recent HealthLeaders Media Intelligence survey asked respondents to rank their top challenges impacting financial performance and to identify specific areas of concern within each of those issues. Their top three issues were system implementation and interoperability, recruiting and retaining talent, and reengineering the revenue cycle. On the surface, it’s tempting to think these findings aren’t surprising. Yet emerging external factors, including the cumulative effects of the HITECH Act (meaningful use), the Affordable Care Act, and an aging U.S. population, are creating new frameworks in which to view and solve these traditional problems.
How can providers and insurers reduce costs and increase patient satisfaction? In the evolving value-based care (VBC) model, better healthcare IT is a must have. L.E.K.'s Joseph Johnson and Harsha Madannavar identify key success strategies in our latest Executive Insights.
Despite retention’s critical importance to a health plan’s success, many health plans treat the issue superficially. Health plans have not drilled down into the complex issues that cause disenrollment, nor have they implemented comprehensive strategies to improve retention. In this Executive Insights, L.E.K. Consulting focuses on implementation, identifying the most effective initiatives for increasing retention, and laying out how these initiatives should be coordinated and prioritized.
Loyalty and rewards programs are powerful tools for brands to boost member engagement, acquisition, and retention. Learn why leading brands are turning to modern customer identity and access management (CIAM) solutions to scale their loyalty programs, improve user experience, and maximize ROI.
In this paper, we identify the challenges associated with transforming, expanding, and scaling customer loyalty and rewards programs and related membership initiatives, and present solutions based on real-world case studies from four industries. We explore the requirements for an enterprise-grade CIAM solution and address related issues such as build vs. buy and CIAM vs. IAM.
By examining four diverse case studies — and the resulting identity management solutions that were implemented by the respective companies — this paper provides valuable insight for any enterprise wishing to expand or uplift its customer loyalty program to meet membership needs in the age of the consumer.
The stakes are high for consumer brands in today’s data privacy landscape. Sophisticated cyberattacks and front-page data privacy breaches threaten to compromise customer data and damage brand trust.
To succeed today, brands must implement a data security and privacy strategy that prioritizes customer trust. Are you up to the challenge? Use Forrester Research’s “Data Security and Privacy Maturity Assessment” to gauge your brand’s competencies and identify areas for improvement.
You will learn:
? The four key data security and privacy competencies B2C brands must master
? How you measure up against Forrester Research’s recommended best practices
? Tips to make your data security and privacy culture a competitive differentiator
Published By: Mimecast
Published Date: Jul 15, 2019
The Mimecast Supervision solution enables compliance personnel to
systematically review and discover targeted data among the volume of
communications organizations face today. Integrated with the industry
leading Mimecast Cloud Archive, users can facilitate an auditable,
managed supervision review process, flexible to meet the needs of the
business while utilizing a scaleable, immutable SEC 17A-4 validated and
tamper proof archive with guaranteed 7 second SLA search capabilities.
To reduce the number of false positives in sampling data, targeted
detection rules can focus on specific senders/recipients and to
accelerate the process. In addition, queues can be configured with an
upper limit upon which to be populated with email. This helps limit the
amount of email a reviewer must go through while still identifying risk.
Today’s supervision demands require reviewers to be highly productive.
Digital technology is redefining possibilities in Energy, Environment and Utilities. Disruptive forces, emerging consequences, pressing challenges, and provocative opportunities. Learn how industries benefited from your data. Learn how IBM E&U describes disruptions manifested in Energy, Environment and Utilities. IBM identifies three ways your company focus can to stay ahead of the competition in pressing challenges. Additionally, identifying three provocative opportunity actions that are needed to get going.
Delivering personalized customer experience remains the top business challenge for communications
service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP
IT executives interviewed identify delivering personalized customer experience as one of their three
most important business challenges for the next 18 months. This trend emphasizes the high priority
CSPs place on how customer relationships are managed. However, several factors have an impact on
CSPs' ability to identify and then deliver customers' core needs. These include understanding the data
sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the
right expertise to mine the data sets.
Getting AppRat right is no easy task. We know how complicated identifying, prioritizing and sizing business-critical applications can be in large, enterprise organizations. So, we’ve used more than a decade worth of experience to identify the top 8 most critical considerations for a successful application rationalization initiative.
Download the Application Rationalization Framework eBook to:
- Replace guesswork with facts.
- Stop counting licenses and start defining business value.
- Reject one-and-done initiatives that aren't repeatable.
Published By: Globoforce
Published Date: Nov 06, 2013
According to studies, happy employees are 98% more likely to identify with company values and goals. We all know that a great company culture is a critical component in our success. But how can you build a culture of happiness at your company? We’ve put together a white paper with some stats and advice to help you sow the seeds of happiness and build a great culture in your company.
Working on energized equipment is one of the more dangerous scenarios technicians face in the field. As a result, there’s been a concerted industry effort to improve the understanding of electrical shock and arc flash hazards. I believe one of the most important standards in this safety push is the restructured language within the 2018 edition of the National Fire Protection Agency’s (NFPA’s) 70E “Standard for Electrical Safety in the Workplace.”
In the past, the standard addressed electrical hazards and risks holistically when considering energized electrical work. But today’s latest guidelines now identify hazards and risks independently and include recommendations for a thorough risk analysis that considers the hazard, the planned work task and potential human error. Together, the changes result in a clearer understanding of energized work and help reduce electrical incidents.
The recent economic downturn has created some formidable challenges for the retail banking industry. Fraud and identify theft are on the rise, costing banks big money and raising customer concerns about security.
The response to possible bank card fraud is one of the most important factors affecting the relationship that customers have with their bank. For customer-centric financial institutions who issue millions of bank cards, any instance of possible fraud is both a business risk to be managed and an opportunity to strengthen customer relationships.
The U.S. spends more on health care than any country in the world – to the tune of $7,290 per capita per year. Yet this massive spend does not equate to high quality care for Americans. As a result, $300 billion is wasted every year.
If you’re a self-insured employer focused on driving down health care costs and better meeting the health care needs of your employees, this paper provides valuable and actionable insights to help you achieve this goal.
This white paper reveals:
• How low-quality care affects both the cost of care as well as patient outcomes
• Five best practices in helping employees identify high-value providers
Published By: Skillsoft
Published Date: Sep 25, 2013
In today’s business climate, the value of ongoing employee development efforts may seem like a no-brainer, but success is not always guaranteed. This ExecBlueprint discusses how HR can support leaders, managers, and employees in getting the most out of their training programs by using the performance appraisal process to identify gaps, focusing on the areas that will deliver the most return, and providing employees with enough context that they will want to learn for the company. HR leaders from Heineken Americas, BG Group, Given Imaging, and HDFC Asset Management Company share insight featured in this ExecBlueprint MP3. 55 minutes.
It always surprises me that as eCommerce marketers we give lip service to the importance of testing, buy many of us don't take the time to fine-tune our email programs. If you are able to identify a few elements through testing that resonate with your customers and then employ those insights in your ongoing program, the improvements may be sustainable over time.
Are you taking the proper precautions in identifying hazards for lone workers and reducing their risk for injury? If not, your workers could suffer delays in emergency response or medical assistance. Stay in compliance and help keep your employees safe with this Free Best Practices Report.
When it comes to succession planning, HR managers are focusing their efforts on the so-called high potential employee (HiPo). HiPos are employees that have the potential to succeed, innovate, and most importantly, lead. It can be difficult to identify HiPos, and even more difficult to develop and retain them. How are human resource professionals identifying, developing, and retaining these highly sought individuals? Let’s find out!
Is HR struggling to identify HiPos? Once identified, does your HR Manager know what to do with them? How do HiPos factor into your company’s succession planning? Check out the 2015 HiPos and Succession Planning survey to find out!