"Differentiate your organization through customer engagement
Improving customer experiences has replaced operational efficiency gains as the top objective in customer care executives’ agendas. This Aberdeen report details how “best-in-class” firms are achieving greater customer retention and annual growth as a result. Discover more in the report now >"
"Differentiate your organization through customer engagement Improving customer experiences has replaced operational efficiency gains as the top objective in customer care executives’ agendas. This Aberdeen report details how “best-in-class” firms are achieving greater customer retention and annual growth as a result. Discover more in the report now >"
Be confident that you are measurably improving operational efficiency and reducing costs for your business by initiating a best-practices document performance management system with proven methodologies and tools
After several years of relentless hardware and software innovation, the mainframe is at an
inflection point from being a supporting platform of transaction revenue to becoming a
source of revenue growth and innovation. Organizations are evolving toward what IDC calls
the “connected mainframe.” The platform is transforming from a revenue-supporting machine
into a revenue-generating machine and is increasingly playing a central role in organizations’
digital transformation (DX) journey. Key steps in achieving the connected mainframe require
organizations to modernize and integrate the platform with their internal and external
environments. IDC finds that these modernization and integration initiatives lead to new
business innovations, which in turn are driving revenue growth and improving organizational
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach — spotlighted later in this paper — is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
Published By: BMC ESM
Published Date: Nov 05, 2009
This paper discusses the pressing need for IT modernization. It describes how a strong service assurance capability enabled by available BSM solutions can help you meet this need and deliver compelling business benefits. These benefits include greater IT staff efficiency, improved service delivery to the business, less risk, and lower costs.
As the benefits of investment in Learning and Development continue to be signaled to the market, Chief Learning Officers and leaders of learning organizations will be taking center-stage in the transformation of their organization. In addition, companies spent just over $180 billion on corporate training last year, putting immense pressure on training leaders to show return on investment.
With the spotlight on, these CLOs and other leaders of learning organizations will be measured across three core levers; transforming the business performance of learners, creating learning experiences that engage learners, and improving the operational efficiency of the organization.
Download The Three Levers of a Successful CLO to learn the first step in aligning yourself with the three levers that business find most important.
Published By: Quocirca
Published Date: Oct 05, 2007
Knowledge of the location of customers, property, products or any other asset is invaluable intelligence for improving competitive advantage and operational efficiency. However, despite the proliferation of data that businesses generate today, the potential value of this location dimension is often overlooked in the business intelligence process.
Businesses today are under constant pressure to lower costs while improving overall operational efficiency. Enterprises of all sizes can reduce costs and improve business agility if they can automate various operational aspects of their IT and business processes.
Reliable and secure network connectivity is no longer optional. It supports critical priorities for healthcare providers, including enhancing patient care outcomes, improving operational efficiency and boosting financial returns. If a healthcare provider’s network infrastructure is not resilient, reliable and secure, the provider will not be able to reap the benefits of its healthcare IT investments.