HCAHPS is the barometer for understanding a patient’s hospital experience. But can you predict the
outcome of your patient satisfaction surveys by reading online reviews from past and present patients?
And more importantly, does improving your hospital’s online reputation improve HCAHPS scores?
Reputation.com’s Data Science team, led by Brad Null, Ph.D, analyzed two years of HCAHPS hospital
survey data from The Centers for Medicare and Medicaid Services, across more than 4,800 hospitals.
The team reviewed the data alongside online reviews, ratings and rankings for those same hospitals, and
made some significant discoveries:
• Online reviews provide early warning of issues that may impact patient experience, giving hospitals the
opportunity to identify and address those issues before patient satisfaction scores suffer.
• By continually monitoring, managing, requesting and responding to patient reviews, a healthcare
organization can address negative feedback that impacts HCAHPS resu
Involved, informed patients are better able to manage their own care.
Today’s technology plays a big role in helping patients to take ownership of their health and collaborate more closely with providers to achieve better outcomes.
Here are 10 tips from Lenovo Health for putting technology to work to reach your patient engagement goals:
• Mobile devices, tablets, and interactive technology improve the patient experience
• Healthcare facilities can remotely monitor patient progress and health post-discharge
• Providers can leverage patient portals and other tools to promote population health
• Ensuring patient engagement success requires effective measurement
• And more...
Lenovo Health provides the solutions and expertise to help healthcare organizations engage patients and achieve the vision of customized care anywhere, from hospital to home.
Are you meeting your patient engagement goals?
Download this checklist now.
Wake Forest Baptist Medical Center, a nationally recognized fully integrated academic medical center and health system, is dedicated to improving patient care and advancing medical research. However, its aging legacy IT infrastructure had to be modernized in order to meet the requirements of the business.
Wake Forest Health turned to market-leading EMC Converged Infrastructure from VCE to simplify IT operations and drive business efficiency. In addition to multiple VCE Vblock® systems, the Vblock 540 with EMC XtremIO all-flash storage enabled significant improvements in application infrastructure performance and agility. After deploying the Vblock 540, Wake Forest experienced an overall 30 percent performance improvement to end
users and decreased the time needed for storage provisioning from 24 hours to less than an hour.
Read this white paper to find out more about how EMC Converged Infrastructure from VCE helped Wake Forest Baptist Medical Center modernize its business.
Published By: Xangati
Published Date: Sep 01, 2015
If you are a healthcare professional, then you and your organization are caught between the horns of compliance and improving the patient experience. With the Health Information Technology for Economic and Clinical Health Act (HITECH) now in full effect, the days of lax enforcement are over. First-time penalties or violations can reach up to $250,000. The transition to EMR/EHR use, along with all of the systems and equipment upgrading that entails, will be done and done well – or else. Penalties can also extend to your organization’s business associates.
Published By: Evariant
Published Date: Apr 09, 2018
If you're going to commit to providing the highest quality care to patients, improving the customer experience and providing proactive service that builds lifetime relationships with patients is a requirement. By creating a comprehensive 360 view of the caller, agents are armed with the right context and talking points to provide a highly personalized, more informed experiences on-the-fly.
Watch this presentation to capitalize on every customer interaction to build deeper, more personalized relationships with their prospects and existing patients, effectively transforming the call center into a profit center. Watch the presentation now.