Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.
In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.
Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.
Read the case study to learn how Comdata:
Published By: Blue Prism
Published Date: Mar 15, 2019
RPA platforms represent a hyper growth market, with enterprises investing in new RPA platforms for process
and task automation to achieve greater operating efficiency and agility, while allowing the human workforce to
focus on more strategic and higher priority projects and tasks. Intelligent process automation (IPA) is in an
early phase of its evolution and represents the next frontier for RPA vendors. This Ovum Decision Matrix
(ODM) is a comprehensive evaluation to help enterprise IT and business leaders, including chief information
officers (CIOs), enterprise and process architects, IT directors, line-of-business (LOB) leaders and process
owners, and digital transformation leaders select an RPA platform that is well suited to their specific
Frost & Sullivan review the limitations associated with a single-provider approach to MPLS networks and its impact on the enterprise. They examine Virtela's Global Service Fabric - a multi-carrier network approach that provides a best-of-breed global MPLS network solution.
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs.
Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
Christian Kane is an Enterprise Mobility Management Research Analyst with Forrester Research, where he helps clients develop and improve their desktop and mobile strategy. His research spans mobile hardware, mobile operating systems, mobile device management solutions, and mobile applications.
At a projected market of over $4B by 2010 (Goldman Sachs), virtualizationhas firmly established itself as one of the most importanttrends in Information Technology. Virtualization is expectedto have a broad influence on the way IT manages infrastructure.Major areas of impact include capital expenditure and ongoingcosts, application deployment, green computing, and storage.
Published By: Skillsoft
Published Date: Aug 09, 2018
Compliance Training Tip:
Why Should I Implement a Hearing Conservation Program
in my Workplace?
Excessive noise could be putting your organization at risk.
Ongoing exposure to excessive noise in the workplace can lead to permanent hearing loss. It can also increase stress, reduce efficiency, interfere with concentration and cause fatigue. Excessive noise can even cause industrial accidents if employees can’t hear co-workers give them warnings or directions.
Hearing loss due to excessive noise is often so gradual that employees may not realize they have a problem until it’s too late. Fortunately, there are simple steps you take to protect your employees’ hearing… Download our free paper today to learn what those steps are.
You’ll also learn:
• What you can do to prevent hearing loss in the workplace
• The OSHA Standards for hearing conservation
• How Hearing Conservation can affect the bottom line
• And more
Published By: Globoforce
Published Date: Nov 06, 2013
According to Gallup, highly-engaged companies have 44% higher operating margins. This probably comes as no surprise. We all know engagement is good for the bottom line. But how can you translate that into higher engagement at your company? We’ve put together a white paper with some stats and advice to help you increase your employee engagement and raise the bar on organizational excellence.
Published By: Globoforce
Published Date: Nov 06, 2013
Employee turnover is expensive and can be catastrophic to morale and customer service quality. No one wants to see their top talent walk out the door. But how can you keep retention high at your company? We’ve put together a white paper with some stats and advice to help you increase your employee retention rates and keep employees (and customers) satisfied.
Live Chat software can help you to increase online sales conversions and customer service productivity - if you use it correctly. To maximize your live chat ROI it's important to select the right live chat vendor. This PDF provides some essential tips that you should consider in making the best selection.
As the company continued to expand, the decision was taken in 2011 to find a different package to support its international service desk operations across Europe, the US, India and Australia.
Hollister launched a competitive tender to find the right solution for its needs and explored several options as part of the selection process. Mike and the team were immediately impressed by Cherwell, both by the working culture and the flexibility and ease of use of its solutions.
Published By: Anaplan
Published Date: Mar 12, 2019
In 1973, CNL founder James M. Seneff, Jr. took a $5,000 loan from his father and began his own business by buying real estate in downtown Orlando for less than $3 a square foot. Forty years later, his investment has grown to become CNL Financial Group, one of the nation’s leading private investment management firms. Since its inception, CNL and/or its affiliates have formed or acquired companies with more than $33 billion in assets, and invested more than $15 billion in real estate assets.”
Published By: Infosys
Published Date: Mar 15, 2019
Today, most incumbent organizations (those established before the onset of the digital revolution), in every industry are grappling with the risks of disruption with one hand even as they reach for its opportunities with the other. After years of looking the other way, and then reluctant admission, incumbent organizations have come to accept and even embrace disruption in their business. Most are responding by committing to the idea of digital transformation. But that is where the similarity ends.
The increase of SSL/TLS traffic indicates that organizations are more and more focused on safeguarding the integrity of the data that flows through their Internet-facing applications.
However, the concurrent growth of malware hidden within that encrypted traffic is cause for concern.
Without visibility into your SSL/TLS traffic, you’ll have some serious blind spots in your security, and these
blind spots could lead to financial losses, data breaches, and damage to your corporate reputation.
That’s why it’s essential to regain visibility into that encrypted traffic and allow your malware-scanning and prevention devices to protect your apps and your network. The most efficient way to get that visibility is by orchestrating your outbound SSL/TLS traffic. With a robust SSL/TLS orchestration solution, you’ll
enjoy better visibility, increased performance, and more flexibility—so you can stop worrying about hidden
malware and focus on developing and supporting new apps to drive your business
The role of FP&A professionals during the first two weeks of the month entails rushing for month closure, gathering data sets, reports, and scrutinizing, processing and analyzing data in Excel workbooks in discussion with the top management. Increasing revenues, optimizing costs, and aligning with the overall business strategy are a few familiar goals laid down for financial planning and analysis (FP&A) professionals. These goals trickle down from finance leaders who are under constant pressure to provide accurate and timely reporting and analysis to support effective decision making. Read on to know how can digitizing FP&A help the finance team to make more robust decisions and be a key part of the finance transformation.
An effective rolling forecast is important to estimate long term financial plans. Every organization undertakes this process as a finance activity. However, when the forecasted data is examined on its effectiveness for decision making, more often than not the results are disappointing, and the rolling forecast process needs to be redefined. This paper talks about effective rolling forecasts that utilize resources, technologies, processes, and business intelligence to deliver actionable insights. A best-in-class matured RF process will enable CFOs to deliver great results through increased revenue and cost reductions, and create new benchmarks for the organization.
Modern data centers based on hyperscale, leaf-spine switching
architectures are growing so large and complex they are outstripping the
capacity of operators to engineer, configure and manage these networks
using traditional tools and techniques. As a result, data center operators
are looking for new ways to automate workflows, maximize uptime and
increase operational agility while reducing operating costs
The enterprise data center has undergone several major shifts since the introduction of
computing as a business resource. Data centers have evolved from mainframes to client/server
to virtual servers, and then to being “software defned,” and fnally to their current state of disaggregation. Today, we sit on the precipice of the next major data center transition—the evolution
to an intent-based data center (IBDC) (Exhibit 1). Each transition saw the cost of computing
decrease and the importance of the network increase, and each enabled organizations to boost
the efciency of their data center operations and improve asset utilization—ultimately leading to a
better experience for users
Customers and partners, and recently investors ask the question “How is one Intent-Based
Networking (IBN) offering different than the others?” And more often than not I hear answers that
sound subjective, descriptive, and subject to interpretation. What is needed are tangible, fact-based
nomenclature that can help you reason about the maturity of IBN solutions. Using this nomenclature,
we should be able to map IBN solutions to an IBN maturity level, starting with Level 0 (low
maturity/incomplete) and going up to Level 3 which enables a fully compliant IBN solution
This white paper is a business briefing for C-Level Executives on how integrating a range of technologies - including unified communications, service oriented architecture, virtualization and cloud computing - can transform the productivity and profitability of large enterprises.
Published By: Marketo
Published Date: Feb 11, 2019
Beyond the time-saving and efficiency benefits, marketing automation enables business processes that are essential to any modern marketing department. For B2B companies, this includes lead nurturing, lead scoring, and lead lifecycle management. For B2C companies, it includes cross-sell, up-sell, and customer loyalty. And for all companies, it includes marketing ROI analytics.
Nurture relationships with leads that aren't ready to buy. On average, only 20% of leads are sales-ready when they first come in. This means you need a disciplined process – known as lead nurturing – to develop qualified leads until they are sales-ready. Done well, nurturing can result in 50% more sales leads at 33% lower cost per lead.
Retain and extend customer relationships. The marketer's job is far from finished once someone becomes a customer. For most industries, the real value comes from retaining and deepening the customer relationship over time. This includes selling more of the same product to the cus
Published By: Marketo
Published Date: Feb 11, 2019
Lead generation has become an important strategy for modern marketers, as they strive to create demand and get their messages heard by increasingly sophisticated, multi-channel buyers. In today’s complex world, marketers should use lead generation to build brand awareness, nurture prospects and customers, qualify leads, and ultimately generate measurable revenue.
In this comprehensive, 160 page guide, we cover topics ranging from content marketing and website SEO to telesales and content syndication — all through the lens of lead generation. Packed full of checklists, charts, and thought leadership from the leading experts in marketing today, TheDefinitive Guide to Lead Generation will teach you how to collect information from prospects across every channel, and deliver the highest quality leads to your sales team.
ResizedImage389253 dog with laptop lead generation
You’ll learn how to:
Define a lead and understand his or her buying journey
Build a robust lead generation strategy t
Published By: Marketo
Published Date: Mar 18, 2019
The role of marketing is constantly evolving. More than ever, marketing has to prove its impact on the success of the business. Outside executives often believe that marketing exists solely to support sales, or as an arts function that hosts company events and puts logos on t-shirts. With the pressure increasing, the growing imperative for marketers to prove their worth has arrived. It’s time for marketers to take control over the revenue process, earn the respect of their organizational peers, and earn a seat at the table. What must marketers do to be seen as an integral part of the machine that drives revenue and growth?
Download The Definitive Guide to Marketing Metrics and Analytics to learn about:
Establishing a culture of accountability
Planning programs with ROI in mind
Creating a framework for measurement
Embracing revenue performance management
Mastering the art of forecasting
Building dashboards to inform complex decisions
Implementation across teams, tactics, and technolog
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.