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Published By: Zendesk     Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
“O cliente tem sempre a razão” é uma máxima que a Zendesk leva muito a sério. O que o cliente quer? O que ele precisa? Esse é o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporações para que elas atendam, sem interrupções e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e análises nas suas interações com os consumidores. Nesse ebook, você verá como organizações como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experiências do cliente otimizadas e simples. Você aprenderá sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalização e manutenção de operações de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avançados para maximizar a produtividade ? A descoberta de informações sobre os c
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Zendesk
Published By: Red Hat     Published Date: Feb 22, 2019
Dans ce rapport d’analyse, IDC se penche sur le défi auquel font face les entreprises actuellement pour équilibrer leurs investissements dans les infrastructures en place dans le but d’améliorer l’efficacité et de moderniser leur datacenter, tout en répondant simultanément au besoin d’adopter de nouvelles techniques de développement et de déploiement des technologies apportant la promesse d’améliorations significatives en termes de productivité des développeurs, d’agilité opérationnelle et de gestion des cycles de vie à moindre coût. IDC fournit des informations approfondies sur les options à la portée des entreprises pour atteindre ces objectifs à l’aide d’une infrastructure capable de prendre en charge les applications actuelles et celles de prochaine génération, ainsi que sur le rôle joué par la standardisation et la modernisation dans l’atteinte des objectifs d’optimisation opérationnelle.
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Red Hat
Published By: Red Hat     Published Date: Feb 22, 2019
Geschäftskritische Anwendungen erfordern eine nachweislich stabile Plattform. Mithilfe von Red Hat Enterprise Linux erzielen Sie deutliche Geschäftsergebnisse, und zwar dank einer außergewöhnlichen Zuverlässigkeit und Sicherheit nach Militärstandards. Mit einer Red Hat Enterprise Linux Server Subskription sind Sie mit dem branchenweit größten Ökosystem aus Partnern, Kunden und Experten vernetzt und haben dadurch beste Erfolgsaussichten. Weitere Informationen erhalten Sie in diesem Datenblatt.
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Red Hat
Published By: Red Hat     Published Date: Feb 25, 2019
Dado que Red Hat es un partner de confianza para miles de clientes empresariales, proveedores de software, nube y hardware, y para la comunidad global de open source, una suscripción a Red Hat® Enterprise Linux® le otorga acceso directo a la innovación y el respaldo dentro de la comunidad de open source y de una red de partners certificada y confiable. La tecnología de open source de Red Hat promueve las innovaciones de la actualidad e impulsa los proyectos de tecnología emergente que darán forma al mundo del futuro. Más información.
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Red Hat
Published By: Red Hat     Published Date: Feb 25, 2019
Linux se ha convertido en el sistema operativo estándar para la infraestructura de cloud y en el medio de entrega preferido para las aplicaciones modernas. Esto se debe, en parte, a que es un entorno fiable que ofrece escala, seguridad y un sólido soporte de aplicaciones. Red Hat Enterprise Linux amplía esta confianza y credibilidad mediante la oferta de un entorno empresarial reforzado y compatible, que ofrece costes operativos menores, mayor fiabilidad y disponibilidad, y mejor escalabilidad. Esto se traduce en un mejor retorno sobre la inversión para nuestros clientes empresariales. En el caso de IDC, "El valor comercial de Red Hat Enterprise Linux", se entrevistó a 12 organizaciones para conocer cómo están usando Red Hat Enterprise Linux para respaldar sus operaciones comerciales. Estas organizaciones informaron que Red Hat proporciona un entorno operativo rentable, eficiente y fiable. Se puede ganar mucho con Red Hat Enterprise Linux: Promedio de retorno sobre la inversión en
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Red Hat
Published By: Red Hat     Published Date: Feb 25, 2019
En este informe de analistas de IDC, descubrirá el desafío que supone para los clientes el hecho de encontrar el equilibrio entre la inversión en los centros de datos existentes y la adopción de técnicas de implementación y desarrollo de las nuevas tecnologías. IDC también analiza cómo, mediante la estandarización y la modernización, las empresas pueden optimizar sus operaciones, experimentar mejoras considerables en la productividad de los desarrolladores y la agilidad operativa, así como reducir los costos de gestión del ciclo de vida. Todo ello gracias a una infraestructura que admite las cargas de trabajo existentes y futuras.
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Red Hat
Published By: Intapp     Published Date: Jan 09, 2019
Intapp Time provides superior business intelligence thatchangesyour firm’sfundamental relationship with time.Thisunified suite of applications gives timekeepers access to time data and capture wherever they are: in the office, on a mobile device, online and offline.It is user-centric, offering a completely automated option while fullysupporting hands-on tracking—contemporaneous or reconstructionist.Intapp Time helps your business mine time data to reveal new sources of revenue, inform staff decisions, increase project efficiency, and reduce time leakage.
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business, business intelligence, time, tax, time for tax, intapp, applications, time data, automation, reporting, timekeeping, audit, accounting, consulting, professional services, active time capture, passive time capture, time tracking
    
Intapp
Published By: Salsify     Published Date: Mar 15, 2019
With over 10,000 SKUs across two divisions and multiple brands, seasonal and home decor manufacturer and distributor The Gerson Companies needed a better way to organize product market data and expand across hundreds of retailers. After investing in product experience management, the company was able to centralize product information in Salsify and empower its network of independent retailer with the data needed to sell successfully online. Featuring: Orin Borgelt, Chief Technology & Sales Officer Learn more about the step-by-step approach The Gerson Companies team took to take control of their data and increase sales on the digital shelf: Build a centralized, flexible, and accessible source of production information to arm all divisions of Gerson with the most up-to-date product inventory. Meet requirements for retailers. The Gerson Companies uses Salsify to syndicate product information across the digital shelf for their B2C divisions. Develop a new sales channels: Gerson uses Sa
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Salsify
Published By: Salsify     Published Date: Mar 15, 2019
Read this case study to learn how the makers of Duck® Tape leverage product experience management to increase efficiency and grow market share. “You need to both be able to create, generate, and optimize great content, and then deliver it to your customers in an efficient and effective way. And that's what I feel like Salsify has done for us - it’s given us that simple point of truth, the ability to manage and measure it, optimize it, and iterate.” - Scott Sommers, Director of Ecommerce Strategy With a wide range of globally recognized brands like Duck®, FrogTape® and Shurtape® brands, ShurTech needed to develop a more streamlined approach to the ecommerce presence that empowered his team to continually optimize and deliver impactful content to key retail channels like Amazon, Walmart and Essendant. Learn more about the step-by-step approach the ShurTech team took to: Build and maintain a centralized, consistent and accessible source of production information to arm all divisions
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Salsify
Published By: Gigamon EMEA     Published Date: Feb 20, 2019
Téléchargez le livre blanc de Gigamon, intitulé “Remodeler les déploiements de sécurité réseau”, pour découvrir comment l'évolution des menaces informatiques affecte le modèle de confiance en matière de sécurité.
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Gigamon EMEA
Published By: Dell SB     Published Date: Jan 24, 2019
The sections below contain relevant information about the key points of our PowerEdge server portfolio. Please use these to guide your conversations with prospects from introduction through to opportunity qualification and follow-up.
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Dell SB
Published By: Intel     Published Date: Feb 28, 2019
Keeping the lights on in a manufacturing environment remains top priority for industrial companies. All too often, factories are in a reactive mode, relying on manual inspections that risk downtime because they don’t usually reveal actionable problem data. Find out how the Nexcom Predictive Diagnostic Maintenance (PDM) system enables uninterrupted production during outages by monitoring each unit in the Diesel Uninterrupted Power Supplies (DUPS) system noninvasively. • Using vibration analysis, the system can detect 85% of power supply problems before they do damage or cause failure • Information processing for machine diagnostics is done at the edge, providing real-time alerts on potential issues with ample of lead time for managers to rectify • Graphic user interface offers visual representation and analysis of historical and trending data that is easily consumable
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Intel
Published By: Fujitsu America, Inc.     Published Date: Jan 22, 2019
Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. The diversity and bureaucratic nature of government agencies have complicated communication for decades. But today digital technologies offer a path to connectivity and information sharing that could help break the gridlock. Innovative mobile and field force automation (FFA) technologies are helping state and federal government agencies break down the walls that hindered cooperation and decision making between offices and field personnel. This document is designed to help ensure that your mobile device platform selection and processes provide the power, reliability, and flexibility you need to achieve your mission — in the office, in the field, or ten flights up in the air.
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Fujitsu America, Inc.
Published By: Group M_IBM Q119     Published Date: Jan 10, 2019
It is breathing life into our existing energy resources and creating new opportunities. Better use of data has visible, tangible and immediate results. It is helping energy companies become safer, more reliable and more efficient. This is good for both our wallets and our planet. For more information visit: www.ibm.com/energy or watch our webinar here
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Group M_IBM Q119
Published By: Time Clock Plus     Published Date: Feb 07, 2019
For most companies, the Human Resources department has a long history of guarding sensitive employee data. Rows of beige file cabinets line a back closet where only those with a key and knowledge of the filing system have access to the personal information of countless employees. The greatest risk to this data has always been fire or water damage, but that’s quickly changing with the emergence of online data storage.
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Time Clock Plus
Published By: MindTouch     Published Date: Mar 08, 2019
Better with knowledge management. To operate effectively, chatbots need to be able to quickly match user intent to relevant information. This means querying the available knowledge sources for answers. As it turns out, the better organizations structure, organize, and publish this information, the better their chatbots will be. This puts next-gen knowledge management solutions square in the middle of the chatbot conversation.
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MindTouch
Published By: MindTouch     Published Date: Mar 08, 2019
Chatbots are hungry and knowledge management is the secret sauce. Chatbots are all the rage. They help customers find information and answers. They help contact centers automate tasks and create considerable efficiency gains. How, then, do organizations ensure their chatbots consistently deliver A+ experiences? The answer is knowledge management. Without the availability of rich, relevant content, chatbots have very little to work with during customer interactions. They won’t be able to accurately match user intent with the right information. And that’s no good for the customer. How knowledge management changes all that is the topic of our latest whitepaper.
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MindTouch
Published By: MindTouch     Published Date: Mar 18, 2019
Today, the average person has instant access to an immeasurable quantity of information. Smartphones and mobile devices put it all at one’s fingertips. It is part of an unprecedented shift that puts customers squarely in the driver’s seat. As a result, the balance of power has decisively shifted from sellers to buyers—from products and services to the customers who consume them. Companies now face a simple but critical choice: prioritize the customer experience, or risk going by the wayside. The companies that thrive are those that obsess over proactively meeting customer demand for timely and effortless experiences.
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MindTouch
Published By: HireVue     Published Date: Mar 05, 2019
The AI-in-recruiting space has exploded, leaving many recruiting leaders feeling overwhelmed and poorly qualified to evaluate vendors. Our AI Buying Guide is designed to help TA leaders cut through the hype and misinformation that surrounds artificial intelligence, and make highly qualified, informed buying decisions. YOU’LL LEARN: • What AI is, and what makes it different from previous technological innovations • Why different types of organizations see different levels of success with AI - and how to prep yours to maximize the impact • How to evaluate vendors across the 3 steps of the buying process • How to build a rock-solid business case for AI-driven recruiting technology Download the guide now.
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HireVue
Published By: Fujitsu America, Inc.     Published Date: Jan 22, 2019
Crime overall is decreasing, but chaotic events such as extreme weather, domestic terrorist attacks, gun violence, and opioid-related emergencies are increasing, requiring highly coordinated response protocols. From raucous inner cities to sleepy suburbs, the scope and nature of these threats demand a new way of thinking and acting — a new, frictionless collaboration among agencies, departments, and vendor partners.1 Ideally, public safety professionals are already fitted with the latest smartphones, laptops, and tablets to receive targeted information about situations, individuals, and locations before they respond. However, when police, fire, EMT, first responders, and even utility companies can communicate and share data via secure channels, the severity and length of incidents may be lessened, and lives can be saved. This is the next phase of digital age public safety. As more public safety leaders get introduced to sophisticated surveillance and big data technologies, they realize
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Fujitsu America, Inc.
Published By: StreamSets     Published Date: Feb 13, 2019
Enterprise analytics has quickly evolved from a centralized business intelligence function for historical reporting and dashboards to a democratized capability where anyone can access, analyze and act on all available information, often in real-time while employing advanced techniques. But the complex, dynamic and urgent nature of modern data analytics demands a new approach to data integration.
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StreamSets
Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective
Published By: Coyote Point Systems     Published Date: Sep 02, 2010
At a projected market of over $4B by 2010 (Goldman Sachs), virtualizationhas firmly established itself as one of the most importanttrends in Information Technology. Virtualization is expectedto have a broad influence on the way IT manages infrastructure.Major areas of impact include capital expenditure and ongoingcosts, application deployment, green computing, and storage.
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coyote point, adc, buyer's guide, web applications, server load, server hardware, networking, virtualized network, vlb advanced
    
Coyote Point Systems
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