Creating a successful patient experience strategy is a long-term investment in planning, surveying, training, and technology. Healthcare organizations hope these efforts will pay off at the very least with a growing base of loyal patients, better care quality, and stable reimbursement. And then there are those organizations that are turning patient experience into a movement. What’s their endgame? They intend to build state-of-the-art service-oriented cultures that rival other industries, and they are doing it through data analytics, unique communication programs, radical cultural shifts, and consumer-centric technologies.
Alan Manning has an intimate view of what it takes to provide an outstanding patient experience, not only because he has been COO of Derby, Connecticut–based Planetree for four years, but also because he spent several months in the hospital with his critically ill daughter. That pivotal experience, while traumatic, solidified friendships with his daughter’s nurses and brought him several years later to Planetree, a nonprofit organization started in 1978 by a patient who wanted to help hospitals deliver stronger patient-centered care practices. Planetree works with 700 organizations in more than 17 countries.
For a non-profit enterprise seeking to design effective investment portfolios for its asset pools, understanding the role of each of those asset pools is a crucial first step.
The organization's goals and exposures can impact all parts of its portfolio construction process, from initial broad decisions on risk tolerance to more targeted decisions on asset-class exposures and investment vehicle preferences.
In many aspects of healthcare, we see indications of change, with movement toward new payment models and investments in infrastructure to support the delivery of value-based care. Cost control remains a top financial lever, but the discipline is becoming more complex. From a brute-force perspective, controlling cost has a direct effect on operating margin, which provides the classic move of cost control through cost cutting. Now, though, organizations need new command over cost factors themselves.
Electronic health record (EHR) system implementation is one of the largest IT investments most healthcare systems have ever made but it’s success is largely dependent upon the data which feeds it. One the main data sources for the EHR is the item master, which drives not only supply chain processes but also a broad range of clinical and financial functions. Only with a clean, accurate and complete item master can a healthcare organization trust the outputs generated from its EHRs – from evaluating the clinical effectiveness of products to securing reimbursements. Learn how to execute a master data management strategy to derive the greatest value from your EHR investment.
Forrester Consulting conducted a Total Economic Impact (TEI) study to provide readers with a framework to evaluate the potential financial impact of SAP S/4HANA on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with experience using SAP S/4HANA.
Read the study to learn how Forrester concluded that SAP S/4HANA provides an ROI of 349%.
CA Technologies automation solutions help organizations increase business productivity by simplifying the management of complex workloads and empowering development teams with self-service tools that accelerate the development and delivery of new and enhanced applications. CA Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that enterprises may realize from automation. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of CA on their organizations.
To better understand the benefits, costs, and risks associated with CA workload automation (WLA) solutions, Forrester interviewed an existing customer with years of experience using CA. The organization that Forrester interviewed manufactures consumer electronics that it sells through retailers around the globe. Download this whitepaper to find out more.
You’ve made a major investment in Oracle E-Business Suite applications to run your critical enterprise processes. But these processes stretch beyond Oracle E-Business Suite and rely on a mix of custom and packaged applications.
Management of your critical enterprise processes has become a pressing challenge. Too many staff are tied up in managing the process, as well as finding and diagnosing process errors. SLAs are frequently missed, and customers perceive poor quality of service due to the recurring errors and delays, which are now impacting your critical processes, such as financial period end close, invoicing, payroll and materials requirements planning (MRP) processing. You’ve decided it’s time to consider automation.
Automating Oracle E-Business Suite processes end-to-end can eliminate 90% of business process errors. Download this whitepaper to find out how.
It doesn’t matter whether you’re new to Oracle Retail, have an active implementation project that is running or have an existing deployment in production. The same issue applies: You are making a significant investment in the technology and need to develop a reliable and efficient batch schedule.
If you’re new to Oracle Retail, you are no doubt embarking on a major project to improve your competitive position in the retail market. With that in mind, your goals will be to shrink the time-to-market for your retail implementation, lower the reliability risks associated with in-house developed solutions and improve the visibility and control of retail business processes.
In this eBook you will discover a series of recommendations for operating a fail-safe and efficient Oracle Retail operational environment. You will also understand how automation enables you to streamline the execution of your Oracle Retail batch operations and increase the day-to-day efficiency of your operations teams.
You are most likely reading this because you are either an Oracle Retail customer or are about to embark on an Oracle Retail implementation. As with all major application implementations, you must make a significant investment, often of several months or more, to develop a reliable and efficient batch schedule.
With CA Automic Workload Automation, you can cut the batch schedule development and implementation time to just a few weeks, and also reduce ongoing maintenance. The result is reduced total cost of ownership (TCO).
This white paper describes how CA can help significantly shorten your Oracle Retail batch schedule development time. In addition, the paper describes how this Oracle Validated solution optimizes performance of Oracle Retail so your core retail processes will run faster and be more agile.
Zendesk commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that organizations may realize by utilizing Zendesk’s customer support products to improve handling customer interactions.
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Zendesk on their organizations. To better understand the benefits, costs, and risks associated with a Zendesk implementation, Forrester interviewed seven organizations with experience using Zendesk’s customer support products.
Manufacturers are already investing in select industry 4.0 technologies and capabilities. But their investments won’t automatically deliver success. What strategy should you follow to become an i4.0 leader?
Read this report to find out:
• how leading manufacturers invest to optimise the benefits of industry 4.0
• why deploying at the right scale is key to delivering enterprise value
• what capabilities, controls and culture are required to support i4.0 success
• how to use i.4 to deliver better value for customers
• why i.4. leaders are bringing suppliers into the i4.0 environment.
Despite multi-billions of investment, only a small number of UK firms succeed in making customer experience a source of value. How can you join them and get CX investments flowing through to your bottom line?
Read this report to understand:
• how CX leaders are reappraising organisational structures to get closer to the customer
• what four key principles they follow to build a connected customer experience
• how they are using events in customers’ lives to drive innovation and set new standards in customer experience
• how the connections enabled by CX platforms work as a springboard for success.
The business is increasingly side-stepping the IT function to procure new technologies. Do you have the right governance in place to encourage innovation and ensure investment is directed for maximum impact?
Read this report to find out:
• how to balance the opportunities and risks from emerging technology
• how to ensure funding for innovation is available and prioritised
• where to direct funds for innovation
• why ‘guardrails’ work better than rules in the current environment.
Download the report now
The 2018 Harvey Nash/KPMG CIO Survey – the largest IT leadership survey in the world – shows how CIOs are benefiting from bigger budgets and headcount growth, following years of focus on cutting costs.
Read this report to find out:
• what’s driving the growth in IT budgets
• why CIOS must adapt the way they control technology in the business
• where CIOs are focusing digital strategies to gain competitive advantage
• what new technologies organisations are prioritising for investment
• how smart CIO are managing their resources to get the skills they need.
Download the report now:
In the world of retail, the only returns you want are returns on your business investments. With Epicor Eagle N Series, you get precisely that—a tool that is engineered to go the distance, hit revenue and profit targets, keep customers coming back, and deliver great returns on your technology investment.
The latest technology advances, and higher customer expectations, make it critical to have a solution in place meets your business goals and your customer’s needs. This eBook details seven way you can make your Point of Sale system deliver growth and profits including--
• Easy-to-use inventory management tools
• Ability to streamline and simplify everyday processes
• Keep customers coming back with customized loyalty programs
• Get the advantage in-the-aisles with check-out and support through your mobile device
This eBook includes comments from Epicor customers that are using the tools Eagle provides to reduce inventory costs, increase margins, and drive customer loyalty.
Published By: Genesys
Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends.
Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett.
You’ll learn which investments are critical and the advantages of:
• Focusing on context and inquiry type to deliver the best customer experience
• Using automation and AI to uncover new revenue streams and transform operations
• Exploring new labor models to maximize human connections in a digital world
Published By: Microsoft
Published Date: Jul 20, 2018
Microsoft commissioned Forrester Consulting to conduct a Total Economic
Impact™ (TEI) study to examine the potential return on investment (ROI)
enterprises may realize by shifting some or all their management and
operations from on-premises, hosted, and outsourced implementations to
Azure’s infrastructure-as-a-service (IaaS) offering. The purpose of this
study is to give readers a framework to evaluate the potential financial
impact, or ROI, of leveraging Azure IaaS for their organizations. Benefits
gained by interviewed customers that migrated or re-architected some or
all workloads from on-premises to IaaS include:
› Greater revenue opportunities from business-to-business (B2B) and
customer web channels with a solution that is more mobile and reliable,
and meets scale and seasonality needs.
› Increased profits from those revenues.
› Improved production efficiency.
› Reduced datacenter, IT resource, and outsourcing costs.
› Easier and faster software and hardware management (such as
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
Application modernization is a powerful method for extending the life and improving the business value of a company's critical application assets. It provides an attractive and cost effective alternative to application development, enabling companies to defer investment in replacement initiatives without compromising business support.
It's important to select the right branding approach for your organization's health and wellness investments. Discover the merits and best practices of 3 branding approaches for your health and wellness benefits.
The results of this seminal study on green building in the retail and hospitality sectors show that green building is expected to grow significantly in the next two years.
In this 64-page SmartMarket report, new green opportunities are discussed for firms in the retail, restaurant, and hotel sectors.
Published By: Cylance
Published Date: Jul 02, 2018
How did you choose your anti-malware solution? Did you put it through the same rigorous process as your other security solutions? Or, did you simply renew your current product licensing? Perhaps you went with something you had used at a previous job. Maybe you even went so far as to read a few product reviews and third-party test results or evaluations. But, did you test the anti-malware solution yourself? In this book, we explain how artificial intelligence (AI) can help your enterprise combat malware threats in a more preventative, proactive, and radically better way than legacy anti-malware products. We explain why you shouldn't just believe a vendor's marketing. Instead, you should test different solutions for yourself, just as you would with any other major security investment. Read more in this eBook.