Creating a successful patient experience strategy is a long-term investment in planning, surveying, training, and technology. Healthcare organizations hope these efforts will pay off at the very least with a growing base of loyal patients, better care quality, and stable reimbursement. And then there are those organizations that are turning patient experience into a movement. What’s their endgame? They intend to build state-of-the-art service-oriented cultures that rival other industries, and they are doing it through data analytics, unique communication programs, radical cultural shifts, and consumer-centric technologies.
Alan Manning has an intimate view of what it takes to provide an outstanding patient experience, not only because he has been COO of Derby, Connecticut–based Planetree for four years, but also because he spent several months in the hospital with his critically ill daughter. That pivotal experience, while traumatic, solidified friendships with his daughter’s nurses and brought him several years later to Planetree, a nonprofit organization started in 1978 by a patient who wanted to help hospitals deliver stronger patient-centered care practices. Planetree works with 700 organizations in more than 17 countries.
For a non-profit enterprise seeking to design effective investment portfolios for its asset pools, understanding the role of each of those asset pools is a crucial first step.
The organization's goals and exposures can impact all parts of its portfolio construction process, from initial broad decisions on risk tolerance to more targeted decisions on asset-class exposures and investment vehicle preferences.
In many aspects of healthcare, we see indications of change, with movement toward new payment models and investments in infrastructure to support the delivery of value-based care. Cost control remains a top financial lever, but the discipline is becoming more complex. From a brute-force perspective, controlling cost has a direct effect on operating margin, which provides the classic move of cost control through cost cutting. Now, though, organizations need new command over cost factors themselves.
Electronic health record (EHR) system implementation is one of the largest IT investments most healthcare systems have ever made but it’s success is largely dependent upon the data which feeds it. One the main data sources for the EHR is the item master, which drives not only supply chain processes but also a broad range of clinical and financial functions. Only with a clean, accurate and complete item master can a healthcare organization trust the outputs generated from its EHRs – from evaluating the clinical effectiveness of products to securing reimbursements. Learn how to execute a master data management strategy to derive the greatest value from your EHR investment.
For data-driven businesses, cloud can be a boon. Data can be found, processed and managed on the cloud without an investment in local hardware infrastructure, but what does that mean to information trust and governance? When data comes from cloud-based sources, IT needs a plan for data integration and security.
Download this insightful white paper and learn the four key priorities you must consider when developing your IT strategy to promote good hybrid information governance. Learn the blend of process, organizational and technical enablers that will allow you to move to a hybrid environment with speed and confidence.
Published By: Workday
Published Date: Mar 02, 2018
Today’s banks, credit unions, asset management firms, lending companies, and other financial
services businesses operate in a highly competitive and regulated environment. Servicing
clients, introducing new products and channels, and opening new markets as well as having
insight into your loans, investments, and deposits is critical to your bottom line. At the same
time, employing the right people is what drives your future. Workday provides financial
management, human capital management, and planning/ budgeting in a single cloud-based
system to support your needs.
Published By: Genesys
Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers.
This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months!
Download this eBook and learn:
• How to calculate ROI and time-to-value in different types of small contact center profiles
• What factors to consider when selecting a cloud vendor
• Three common myths about the cloud
We all know the wisdom of monitoring familiar key performance indicators (KPIs). Turns, gross margin return on investment (GMROI), sales, inventory measures, and other metrics will tell you how your business is faring—and that’s pretty important if you want to keep your hardware store in business.
However, just staying in business isn’t enough in a rapidly evolving retail world, so achieving improved KPI results is essential.
In this Epicor eBook, you’ll learn about eight easy-to-use tools that go beyond traditional KPIs to quickly improve business results, including:
• Reviewing store-to-store sales
• Identifying your top 100 items
• Monitoring excess inventory
• Viewing items with cost change and no retail change
Learn more about these tools, and discover what else you can do to improve your KPI results by downloading this Epicor eBook. Download now and go beyond retail KPIs.
Enterprise resource planning (ERP) software is the backbone of modern manufacturing information systems, enabling the digital transformation that’s changing operations and customer expectations. As the movement toward a digital workplace evolves, your ERP system must keep pace.
Epicor commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) of deploying Epicor ERP. Several manufacturers using Epicor ERP found:
• Faster access to data and improved real-time visibility enabled better decision-making
• Improved multi-company operational efficiency
• Increased competitiveness with faster turnaround of customer quotes and improved pricing accuracy
• Increased versatility with the Epicor ERP cloud offering
• Access to deep expertise in manufacturing best practices
Read the study to find out how else Epicor ERP has helped manufacturers.
When determining which investments to make in their technology infrastructure, organizations will often choose to make no changes at all. While this decision avoids short-term costs and business disruption, it will simply delay the inevitable—even making it worse.
The cost of doing nothing is expensive in the long term. This report—from the independent researchers at Aberdeen Group—outlines the reasons organizations choose not to upgrade enterprise resource planning (ERP) software and cautions against this approach, supplying detailed research that illustrates the benefits of keeping your systems current.
Epicor has a history of providing software solutions tailored specifically for the manufacturing industry. Check out the report, and see how upgrading to Epicor ERP can help grow your business.
"Healthcare organizations have significantly more to consider than the average business when it comes to network and device security. Concern over code modification, key compromise, password-based vulnerabilities and man-in-the-middle attacks have caused hospital CIOs and CISOs to rethink their security strategies and investments. The threat to these devices has even been assigned its own term: medjacking, a shortened form of “medical device hijacking.”
Download this white paper for five best practices to mitigate threat and attacks that can put lives, patient trust and the growth of the healthcare organization at risk.
Access the white paper today!"
Forrester conducted an in-depth interview of Epicor Software Corporation (“Epicor”) about their investment in ServiceNow for transforming their global support system. With ServiceNow, Epicor has consolidated over 15 CRM-based support systems and 50 customer portals into single global support platform for their 20,000 customers worldwide. Download this whitepaper to learn more of what Epicor has achieved.
Published By: HireVue
Published Date: May 18, 2018
Recruiting and selecting talented people has become a top
HR priority. To support this priority, many organizations are
leveraging assessment tools and processes to find, hire, and
select the best candidates.
To better understand both the use and value of modern
assessments, HR.com and its partner, HireVue, launched The
State of Assessments survey. The investigation covered the
• The biggest challenges to hiring the best talent
• Primary benefits and uses of assessments
• Features that HR professionals want most from
• Most commonly used components of assessments
• Time-to-completion and completion rates associated
• The role of video interviewing in the assessment process
• Future investments in pre-hiring assessments
• And, finally, the ways that high-performing organizations tend to differ from other
organizations in terms of how they use these tools
Dieses White Paper enthält die Ergebnisse einer von CA Technologies in Auftrag gegebenen Studie zur Analyse der Vorbereitungen in Unternehmen im Zusammenhang mit der Erfüllung der Compliance-Anforderungen für die DSGVO. Im Hinblick darauf, dass die DSGVO weitreichende Auswirkungen auf dieDaten hat, die in Umgebungen außerhalb der Produktion verwendet werden, ging es CATechnologies in ersterLinie darum zu verstehen, wie Unternehmen für die DSGVO planen und welcheProzesse und Technologien sie zur Unterstützung benötigen.
Project portfolio management (PPM) software suites have evolved significantly in just the last few years.
No longer simply straightforward task–consolidation tools, they have become powerful enterprise
solutions capable of everything from investment planning and management to collaboration and
workflow automation across concurrent initiatives.
We update our three 2018 investment themes against a backdrop of synchronized global growth, rising inflation and interest rates, higher equity market volatility and more economic uncertainty. By submitting this form you agree to share your contact information with BlackRock and to follow-up communication.
Investing involves risk, including possible loss of principal. Prepared by BlackRock Investments, LLC. iSHARES and BLACKROCK are registered trademarks of BlackRock, Inc., or its subsidiaries. All other marks are the property of their respective owners. BlackRock, Inc. is not affiliated with The Economist. 483635
In this paper, we examine the evolution of the bond market through three interconnected lenses: the liquidity environment, market structure and product preferences. By submitting this form you agree to share your contact information with BlackRock and to follow-up communication. Investing involves risk, including possible loss of principal. Prepared by BlackRock Investments, LLC. iSHARES and BLACKROCK are registered trademarks of BlackRock, Inc., or its subsidiaries. All other marks are the property of their respective owners. BlackRock, Inc. is not affiliated with The Economist. 483635
We know that great customer experiences lead to increased revenue. Happy customers are loyal customers, and loyal customers are more likely to share their positive experiences and recommend their favorite brands to people they know. But when it comes to making the connection between improved customer experience (CX) and revenue growth, CX pros often struggle to prove the value of their programs. The good news is there are many ways to show the return on investment (ROI) of customer experience initiatives. With the right measurement tactics in place, a solid business case can be developed.This guide includes definitions and formulas to measure the success of your own CX program.
Leading a successful business means knowing the market, understanding
product trends, hiring the right people, enabling those people, staying on top
of expenses, making the right investments and countless other responsibilities.
One area you may or may not have on your mind is compensation. In today’s
tight talent market and ever-increasing competition spurred by technology,
the web and globalization, getting compensation right is more important than
ever. It impacts recruiting and retention, sure, but it also affects company
culture and even your bottom line. It has legal implications, too.
With the changing demographics (and expectations) of the current workforce, plus
automation opportunities today’s software provides, it’s time to modernize your
organization’s compensation. In this guide, we’ll share in detail the reasons you
should make modernizing your comp a priority, the value and ROI of implementing
modern compensation software and specifically how PayScale’s modern comp
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
Application modernization is a powerful method for extending the life and improving the business value of a company's critical application assets. It provides an attractive and cost effective alternative to application development, enabling companies to defer investment in replacement initiatives without compromising business support.
The 2017 study, The Total Economic Impact™ of Microsoft Azure IaaS, gives insight into both the costs and benefits of large-scale Azure infrastructure as a service (IaaS) implementation.
This commissioned study conducted by Forrester Consulting analyzes the return on investment and business impact that several enterprises experienced when moving from a primarily on-premises environment to Azure. The companies interviewed come from a variety of industries and locations (global/multinational, North American, and European).
In addition to a 435 percent overall return on an Azure IaaS investment*, the businesses also experienced:
Reduced data center and outsourcing costs.
Website scale and performance improvements.
Ease of experimentation through virtualized environments.
Developer and tester improvements.
Download the study to learn about the potential ROI that could be realized by shifting some or all of your management and operations to Azure.
Where to invest next: Identifying the people, processes and technology you need for an effective cybersecurity strategy
Building your organization’s cybersecurity maturity doesn’t happen overnight. It takes time and thought to adequately assess all the factors that go into creating and implementing an effective security strategy, particularly what steps to take after you’ve made an initial investment in security.
This white paper, “Where to Invest Next: Guidance for Maturing Your Cyber Defenses,” offers practical advice on achieving the level of cyber defense maturity that’s right for your organization. Learn why developing a security program that takes into account your risk level and the current state of your security posture is critical. You’ll also see why ensuring that everyone in the organization, from the leadership to the rank-and-file, is working toward the goal of cyber maturity is crucial to your success.
Gain important insights into the cybersecurity maturity process incl
Individuals interested in insuring against political and economic uncertainty, as well as those determined to capitalise on the rapidly changing mix of markets, business ventures and culture on offer around the globe, cannot afford to ignore the value of expanding their residence and citizenship options.