Creating a successful patient experience strategy is a long-term investment in planning, surveying, training, and technology. Healthcare organizations hope these efforts will pay off at the very least with a growing base of loyal patients, better care quality, and stable reimbursement. And then there are those organizations that are turning patient experience into a movement. What’s their endgame? They intend to build state-of-the-art service-oriented cultures that rival other industries, and they are doing it through data analytics, unique communication programs, radical cultural shifts, and consumer-centric technologies.
Alan Manning has an intimate view of what it takes to provide an outstanding patient experience, not only because he has been COO of Derby, Connecticut–based Planetree for four years, but also because he spent several months in the hospital with his critically ill daughter. That pivotal experience, while traumatic, solidified friendships with his daughter’s nurses and brought him several years later to Planetree, a nonprofit organization started in 1978 by a patient who wanted to help hospitals deliver stronger patient-centered care practices. Planetree works with 700 organizations in more than 17 countries.
For a non-profit enterprise seeking to design effective investment portfolios for its asset pools, understanding the role of each of those asset pools is a crucial first step.
The organization's goals and exposures can impact all parts of its portfolio construction process, from initial broad decisions on risk tolerance to more targeted decisions on asset-class exposures and investment vehicle preferences.
In many aspects of healthcare, we see indications of change, with movement toward new payment models and investments in infrastructure to support the delivery of value-based care. Cost control remains a top financial lever, but the discipline is becoming more complex. From a brute-force perspective, controlling cost has a direct effect on operating margin, which provides the classic move of cost control through cost cutting. Now, though, organizations need new command over cost factors themselves.
Electronic health record (EHR) system implementation is one of the largest IT investments most healthcare systems have ever made but it’s success is largely dependent upon the data which feeds it. One the main data sources for the EHR is the item master, which drives not only supply chain processes but also a broad range of clinical and financial functions. Only with a clean, accurate and complete item master can a healthcare organization trust the outputs generated from its EHRs – from evaluating the clinical effectiveness of products to securing reimbursements. Learn how to execute a master data management strategy to derive the greatest value from your EHR investment.
Forrester Consulting conducted a Total Economic Impact (TEI) study to provide readers with a framework to evaluate the potential financial impact of SAP S/4HANA on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with experience using SAP S/4HANA.
Read the study to learn how Forrester concluded that SAP S/4HANA provides an ROI of 349%.
The journey towards upgrading IT infrastructure is fraught with buzzwords and misinformation. In this special report, Gartner identifies the key challenges faced by infrastructure and operations leaders and provides strong recommendations for optimizing IT costs and investments.
Submit the form to access the report and discover the ‘seven deadly sins’ I&O leaders must avoid in order to capture efficiency gains and produce strategic, outcome-driven results.
Digital disruption is fundamentally changing IT. Today’s organizations are under more pressure than ever to innovate fast and offer a superior experience to every customer.
In this white paper, we explore the advantages that a modernized data center can bring for IT organizations seeking to keep pace in a dynamic environment, and how a software-defined approach can help move them forward. Real-world examples showcase how VMware is enabling IT teams to develop future-proof strategies with a foundation that is ready for cloud environments as well as global expansion and customer acquisitions.
Submit the form to read this latest whitepaper to discover the advantages and how you could develop a future-proof strategy with VMware.
With nearly 20% of midmarket firms using Hyper Converged Infrastructure (HCI) and another 46% actively investigating and planning to adopt HCI solutions over the next 12-18 months, there has never been a more critical time to get ahead of your competition.
Midsize businesses face the same need to modernize IT and embrace digital transformation as much as their larger competitors, but are typically restricted by resource and money. HCI enables midsize organizations to address these challenges with a solution that can grow as the business grows, without the financial burden or requiring to choose between on premise or public cloud solutions.
The investments you make in IT technology and selecting the right HCI platform will impact your ability to evolve, grow and compete effectively in the future.
Submit the form to read our latest whitepaper and discover how you can modernize IT and improve your midsize business operational efficiencies with vSAN.
Published By: Monetate
Published Date: Oct 05, 2018
So you’re thinking about personalisation.
Great. You’ve come to the right place. Your timing is good, too. FitForCommerce found that 71% of shoppers agree
personalisation makes it easier to find the products that they want to buy. And when products are easy to buy, you can sell
more of them.
But deciding you want to personalise the shopping experience for your customers is just the beginning. You also need an
agile software partner to help you deliver that experience, so you can quickly respond to changing customer behaviours
and preferences. To get the most value out of your potential software partner, we recommend you ask tough questions
to make sure your investment will help you meet your business goals. Here are our top nine questions to ask a potential
Published By: Carbonite
Published Date: Oct 10, 2018
For a backup solution to be considered flexible, it needs to satisfy
several key business requirements. It should integrate seamlessly
with any servers you’re running and provide full support for
all the applications your business uses. It should enable you to
protect assets in different parts of the country or overseas. And
it should let you manage and monitor backups from anywhere.
A flexible backup solution gives you everything you need to
protect the technology investments you make now and in the
future. So instead of having to buy multiple solutions to support
your changing needs, you can have a single solution that adapts
to fit your environment. We call that flexible deployment.
Exploring four commonalities that drive organziations toward hybrid IT can help you make a business case for expanding and automating your data center.
• Cloud’s role in providing your high-performance computing requirements
• Evolving asset refresh cycle and expansion needs in the face of security threats
• Strategic innovation investments to gain competitive market advantage
Man AHL is a pioneer in the field of systematic quantitative investing. Its entire business is based
on creating and executing computer models to make investment decisions. The firm has adopted the
Pure FlashBlade™ solution from Pure Storage to deliver the massive storage throughput and scalability
required to meet its most demanding simulation applications.
Replacing your point of sale (POS) software can be daunting, yet most retailers recognize that innovation is important for delivering on evolving customer expectations. Selecting the right software is an investment of time and money that can pay off with increased customer loyalty, more productive employees, and simpler business management.
Epicor has been a part of successful retail businesses for years. All that industry experience has given us insight into what not to do, like:
1. Not involving the head of the organization in the decision-making process
2. Skipping the planning phase because it “takes too much time”
3. Considering a technology partner that doesn’t truly understand your industry
4. Assuming you will do things exactly the same way you do things today
5. Selecting a vendor that lacks a long-term product vision
Read the white paper to learn more about how these mistakes can cause your organization to stumble—and how you can avoid them.
This joint research product between IndustryWeek Custom Research and Kronos shines a light on manufacturing strategy, management practices and investment priorities over the next five years and beyond.
While U.S. manufacturing employment has declined over the past 25 years, the future outlook is bright. Taken alone, the U.S. manufacturing sector would be the ninth-largest economy in the world, according to the National Association of Manufacturers.
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
Application modernization is a powerful method for extending the life and improving the business value of a company's critical application assets. It provides an attractive and cost effective alternative to application development, enabling companies to defer investment in replacement initiatives without compromising business support.
It's important to select the right branding approach for your organization's health and wellness investments. Discover the merits and best practices of 3 branding approaches for your health and wellness benefits.
The results of this seminal study on green building in the retail and hospitality sectors show that green building is expected to grow significantly in the next two years.
In this 64-page SmartMarket report, new green opportunities are discussed for firms in the retail, restaurant, and hotel sectors.
Published By: Skillsoft
Published Date: Sep 25, 2013
Employee training is often seen as a luxury, especially if the workforce is being streamlined to cut costs. But a lack of investment in employee training in order to save costs can have the opposite effect. A well-trained workforce can improve business productivity and efficiency, drive innovation and development and vastly alter a customer’s perception of the business. We’ve identified the seven deadly skills that every modern employee should have in their skill set. This
paper highlights those general soft skills that are vitally important for the prosperous, innovative and efficient business.
Published By: Skillsoft
Published Date: Sep 25, 2013
The face of corporate learning has changed. It is no longer possible to develop your human capital with a single approach. Today’s corporate environment calls for out-of-the-box thinking, incorporating the advantages of many types of learning to benefit your company’s single biggest investment — your people. Evaluating the ever-growing corporate learning solutions that are available enables you to obtain full benefit from your learning programs by selecting the range of learning resources that best match your strategic corporate goals. This handy guide will help you navigate the growing number of learning solutions and equip you with 8 must-ask questions as you develop a learning program.
Despite heavy, long-term investments in data management, data problems at many organizations continue to grow. One reason is that data has traditionally been perceived as just one aspect of a technology project; it has not been treated as a corporate asset. Consequently, the belief was that traditional application and database planning efforts were sufficient to address ongoing data issues.
As our corporate data stores have grown in both size and subject area diversity, it has become clear that a strategy to address data is necessary. Yet some still struggle with the idea that corporate data needs a comprehensive strategy.
There’s no shortage of blue-sky thinking when it comes to organizations’ strategic plans and road maps. To many, such efforts are just a novelty. Indeed, organizations’ strategic plans often generate very few tangible results for organizations – only lots of meetings and documentation. A successful plan, on the other hand, will identify realistic goals along with a r
Published By: Zynapse
Published Date: Aug 17, 2010
An exclusive success story of a Fortune 200 enterprise.
Learn how the master data management initiative delivered:
. A unified view of the master data across the enterprise
. Accelerated ROI realization from massive ERP investments
. Inventory optimization by duplicate identification
. Improved operational and process efficiencies