Published By: McKesson
Published Date: Jul 09, 2015
When it comes to making decisions that positively impact care delivery and business outcomes, great leaders will tell you it’s better to rely on data than on myth. Through healthcare analytics, the clinical and financial leadership at Regions Hospital in Saint Paul, Minnesota used data to do just that—and set a strong course for reliable, trusted decision-making that helps address their most pressing issues. Using strong IT systems, accompanied by a cooperative and inquisitive organizational culture that brings together clinical and financial decision makers together to address pressing issues, put Regions on the path to create powerful healthcare analytics that fuel organizational change.
Published By: Parallon
Published Date: Sep 16, 2015
A recent HealthLeaders Media Intelligence survey asked respondents to rank their top challenges impacting financial performance and to identify specific areas of concern within each of those issues. Their top three issues were system implementation and interoperability, recruiting and retaining talent, and reengineering the revenue cycle. On the surface, it’s tempting to think these findings aren’t surprising. Yet emerging external factors, including the cumulative effects of the HITECH Act (meaningful use), the Affordable Care Act, and an aging U.S. population, are creating new frameworks in which to view and solve these traditional problems.
Creating a state-of-the-art clinical documentation improvement (CDI) program isn’t just about boosting coding accuracy. It’s a key strategy in managing the transition from volume-based to value-based care, say healthcare leaders. That transition is a risky endeavor that is putting hospital and physician financial performance to the test. As hospitals participate in new care and business models aimed at improving value, leaders must ensure that their organizations are able to maintain reimbursement levels, effectively treat the chronically ill—especially in outpatient settings—and gather accurate data that will allow them to assess performance and segment their varying populations. While some organizations often believe they are leaving revenue on the table because of documentation and coding issues, CDI offers numerous opportunities for improving financial performance, finds a recent HealthLeaders Media survey of 149 healthcare executives at provider organizations.
Published By: McKesson
Published Date: Apr 30, 2015
Building a data-driven organization takes more than technology. And, healthcare leaders can all agree that issues facing today’s industry are daunting; determining how to react in a way that matches your organization’s strengths and vulnerabilities may be even more challenging. With the right resources in place, you can take pragmatic steps to reduce data silos and deliver efficient, coordinated care across all your settings.
Despite retention’s critical importance to a health plan’s success, many health plans treat the issue superficially. Health plans have not drilled down into the complex issues that cause disenrollment, nor have they implemented comprehensive strategies to improve retention. In this Executive Insights, L.E.K. Consulting focuses on implementation, identifying the most effective initiatives for increasing retention, and laying out how these initiatives should be coordinated and prioritized.
We harness Shell gas-to-liquids (GTL) technology to create high-purity process oils that open exciting opportunities for your products and operations.
Conventional process oils are derived from crude oil, whereas Shell Risella X and Shell Ondina X are made from pure synthesis gas. That frees them from the impurities and large molecular variations found in mineral oils. Using GTL process oils could enhance your processes and final products to give you a competitive advantage. 
Have you ever experienced product quality issues caused by variations in process oil batches? Do you need a low-viscosity process oil, but have concerns about the effect of volatiles on working conditions? Could you offer enhanced products if you had process oils with distinct characteristics, for example, an extremely narrow hydrocarbon distribution range?
Our GTL process oils contain a high proportion of paraffinic hydrocarbons and are very pure, which provides key qualities for many applications. For in
This report is an attempt to understand what marketing leaders view as their top issues with regard to corporate websites and broader digital presences, and to identify their focus areas today and over the next 12 months. The results point to a desire for marketers to optimise the customer experience across every touchpoint. That aim is commendable but, as our research makes clear, there are serious obstacles along the way.
Complying with financial and economic sanctions is likely to pose new challenges after Brexit. Explore the issues with KPMG experts Karen Briggs and Neal Dawson, with Maya Lester QC and Arjun Ahluwalia, Head of Sanctions Advisory at HSBC UK.
Listen now to discover:
• Details of current sanctions policy and post-Brexit implications
• How financial and economic sanctions impact the private sector
• How manage compliance better by using sanctions technology.
See How BillingPlatform Mediates IoT Devices for Global Success
Read this case study to see how a global transportation provider utilized cloud-based billing to make the most of their Internet of Things devices and overcome regional taxation issues.
This ClearChannel subsidiary needed to enable a complex, IoT-based business model and chose BillingPlatform for its superior data and monetization capabilities.
Published By: Mimecast
Published Date: Oct 02, 2019
By any measure, Office 365 is a success as millions of Microsoft seats transition from on-premises Exchange to a cloud-based email service as part of Office 365. While Microsoft has been offering hosted email solutions for more than 20 years, they have hit their stride with Office 365, the third major iteration of the company’s foray into hosted/cloud-based email and collaboration.
This white paper discusses the key issues that decision makers need to consider as they evaluate the email, security, and resilience capabilities of Office 365. After reading this analyst perspective completed by Michael Osterman of Osterman Research, we believe you will better understand:
Special considerations related to hybrid Exchange and Office 365 email deployments
The importance of programmatic security efficacy rather than simple functionality
How to ensure business messaging continuity in the context of Office 365 outages
Whether third-party backup/recovery is critical for protecting your infrastr
TIBCO® Connected Intelligence for Smart Factory Insights
By processing real-time data from machine sensors using artificial intelligence and machine learning, it's possible to predict critical events and take preventive action to avoid problems. TIBCO helps manufacturers around the world predict issues with greater accuracy, reduce downtime, increase quality, and improve yield.
• Simplify business process modeling: Quickly build processes in a straightforward cloud-based interface designed for both IT and business users
• Improve process efficiency and accuracy: A central process repository eliminates version control and consistency issues by providing users real-time access to process workflows
• Enhance cross-team collaboration: A shared team workspace engages all business process owners, encouraging cross-team participation and continuous process improvement
Big Data and analytics workloads represent a new frontier for organizations. Data is being collected from sources that did not exist 10 years ago. Mobile phone data, machine-generated data, and website interaction data are all being collected and analyzed. In addition, as IT budgets are already under pressure, Big Data footprints are getting larger and posing a huge storage challenge. This paper provides information on the issues that Big Data applications pose for storage systems and how choosing the correct storage infrastructure can streamline and consolidate Big Data and analytics applications without breaking the bank.
“EDR alone is simply not enough to empower security pros to detect, investigate, and respond to attacks at the pace they need to keep up with modern attackers. A broader detection and response approach is needed.”
Register now and receive this exclusive white paper. Dave Gruber, ESG Senior Analyst takes a look at how you can increase the efficiency and effectiveness of detection and response through XDR, along with:
• Strategic insight into the current state of threat detection and response, providing you with ESG’s comprehensive research and findings.
• Current challenges affecting today’s organizations, including the time and resources required and numerous gaps that EDR exposes.
• Valuable foresight into what’s next and how XDR—detection and response across email, endpoint, servers, cloud workloads, and network—can help solve these issues.
Published By: Datastax
Published Date: Sep 27, 2019
In this white paper, you’ll learn about the three most important issues surrounding data management in the age of IoT. You'll also learn how DataStax Enterprise, built on Apache Cassandra™ and native to hybrid cloud environments, is paving the way for the future of data management. Download the white paper to learn more now.
IT administrators must not only respond quickly to security issues, but also proactively guard against them. And, while Apple has invested a great deal in its security features, no operating system is immune to security challenges. But don’t worry. Jamf put together a comprehensive Apple security guide to ensure your Mac, iPad, iPhone and Apple TV devices remain protected.
By the time most customers reach a human employee with a question, chances are they have
already researched online or tried to self-serve. This means employee transformation is required
to develop more sophisticated employees in the age of automation to solve more advanced
Because front-line jobs are becoming more complex, employees need to be tactical, technical, and
ready to emotionally handle these new types of interactions.
Recently, Lamont Exeter, head of Learning & Development at TTEC Digital, teamed up with Tim
Duranleau of SAP Litmos in a webinar to discuss ways that companies can combine learning
and technology to create more sophisticated employees. Below are some key highlights from
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support?
The answer is, yes.
Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions.
This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers.
To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
Published By: InMoment
Published Date: Oct 14, 2019
In today’s experience economy, a simple request for feedback on a receipt
is not enough to accurately determine your guests’ needs. Guests need
to be presented with the option to share feedback at the right time for
them—whenever, wherever, and however they want to. At the same time,
the volume of feedback requests and the length of surveys often result in
survey fatigue and other negative emotions in guests.
This is just one of the complex issues restaurant brands find themselves
facing today. Others include:
• How do I understand the experience every individual guest has with
• How do I communicate with them in a way that they’re more likely to
• How can I demonstrate awareness of the guests’ situations and acknowledge their needs?
To meet the challenges of intense competition and increasing customer demands, companies must tightly align their IT service management with business issues and priorities. This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
This white paper attempts to clear up some of the confusion about the requirements mandated by health care reform by addressing three key areas: reforms already in place, looming deadlines for employers, and open issues for individuals. Because the implementation process is
a process, there are aspects to health care reform that remain open questions. We address the areas above with the information available at the time of publication.
All organizations should aspire to have the people, processes, and tools necessary to effectively execute an on-going penetration testing program. Failure to do so may result in poor tool selections, testing mistakes, and faulty interpretation of results that often lead to a false sense of security putting the enterprise at risk. IT security and audit staff, along with their managers and directors, should read this paper to clarify any misunderstandings about penetrating testing - from the true purposes and goals, to important process considerations, to tools and tester selection issues, and finally to safe and effective ethical hacking approaches.
Published By: Mimecast
Published Date: Mar 01, 2010
How should you handle your growing email archiving issues? According to ESG (Enterprise Storage Group), the number of organizations using a SaaS-based email archiving solution has increased 350% in the past three years. It's not a question of if you should archive email, but how - and, the evolution of SaaS solutions makes sense to move email management to the cloud for a broader range of organizations.
While monitoring is critical for any business, it is especially imperative for highly regulated
industries such as healthcare. With patient data to protect and regulatory standards to meet,
you need to make sure your teams are building solutions that comply. If you’re not compliant,
you need to be able to quickly remediate issues, so you can still get your products out to
market and deliver better patient care.
Cyberattacks and undetected threats present constant risks to the safety of critical data and applications. CrowdStrike can help you overcome that risk with unified endpoint protection and real-time monitoring. This solution helps your organization gain visibility across your entire AWS environment and automatically detect and mitigate threats before they impact your business.
Register now to learn how CrowdStrike has helped Oak Hill Advisors (OHA), a global investment firm, secure the assets in their AWS environment by immediately assessing issues and automating their incident responses.