Published By: Skillsoft
Published Date: Apr 23, 2015
This paper explains how embedding 7 key skills within your IT team can keep your organisation’s data safe and its employees productive. From data storage and security to database design and management, these key skills will ensure that your business is able to make the most of new technology as it develops.
It is not uncommon for SAP system copies, including any post-editing, to take several days to complete. Meanwhile, testing, development and training activities come to a standstill, and the large number of manual tasks in the entire process ties up highly skilled SAP BASIS staff.
Enterprises are looking to automation as a way to accelerate SAP system copies and free up staff. However, this is only one part of the problem: What further complicates the system copy process is the need to safeguard sensitive data and manage huge data volumes while also ensuring that the data used in non-production systems adequately reflects the data in production systems so the quality of development, testing and training activities is not compromised.
This white paper explains how a considerable portion of the SAP system copy process can be automated using the CA Automic Automated System Copy for SAP solution and SNP T-Bone, helping enterprises become more agile.
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
Whether you’re in retail, manufacturing, warehouse management, transportation or healthcare, a mobility solution is a great way to empower your employees to do more. But maximizing the value and success of your mobility solution hinges on one critical decision: choosing the right mobile devices. This white paper takes a look at how choosing the TC51/TC56 for a mobility solution can have a significant impact on the overall success of your initiative.
The Smarter Workforce Accelerator uses a structured model that helps you understand your current capabilities and those that you need to develop to achieve your Smarter Workforce objectives. The assessment focuses on your current environment and capabilities such as scouting talent, recruiting talent, leadership development, and your work culture and methods.
Each capability is assessed using an objective framework that defines the characteristics of an organization at each level. This approach helps you understand:
• Your current and desired capability levels
• Your organization’s relative maturity compared with the
competition and leading practice
• Business opportunities and priorities resulting from the
Published By: Symantec
Published Date: Sep 14, 2015
In the running battle with cyberthreats, your first line of defense is your IT staff: the system and network administrators, SOC and NOC operators, incident response and forensics analysts, and application development and QA teams. Are these IT professionals ready to take on an ever-growing army of innovative, persistent cybercriminals and hackers? Probably not, if you expect them to acquire the knowledge and skills they need through self-directed study and on-the-job training. There is too much to learn, and few members of the IT staff have the time to research every new threat. And you can’t afford to suffer through APTs, breaches and data leakages just to provide “teachable moments” for IT personnel. There is another solution. Security simulation immerses IT professionals in a realistic online environment and challenges them to fill the roles of cyberattackers and cyberdefenders. It borrows from education theory and online gaming to present knowledge in ways that motivate learning a