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Published By: Salesforce.com     Published Date: Feb 12, 2014
It has been said that you can’t manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That’s why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
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social media, metrics, it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance, remedy force bmc, salesforce
    
Salesforce.com
Published By: Pure Storage     Published Date: Feb 25, 2014
This is a white paper that assumes familiarity with Oracle database administration as well as basic Linux system and storage administration tasks as required for a typical database installation, such as creating partitions and file systems. The Pure Storage Flash Array is ready to run your Oracle database with no changes to your existing configuration. You can realize significant improvements in performance and ease of manageability
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pure storage, oracle, database, flash for oracle, flash for database
    
Pure Storage
Published By: Red Hat     Published Date: Mar 16, 2015
With Red Hat® Satellite, you can instantly see the status of your systems and if any are missing important patches or configuration changes.Not only does Red Hat Satellite improve security, it lets you easily measure and report on the patch level of systems in your company. Your security posture is improved through: • A single, centralized management tool. • Secure connection policies for remote administration. • Standardized machine configurations. • Digitally signed content.
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centralized management took, security posture, configurations, remote administration
    
Red Hat
Published By: Polycom     Published Date: Jul 24, 2014
Build or buy? When manufacturers have sought new leaders, they have typically done both: grooming talent in-house and paying market rates for the best thinkers and managers. With the growing STEM (science, technology, engineering, and mathematics) shortage, companies will be harder-pressed to buy – and keep – top technical talent. Emerging and established leaders will command premium prices and field continual offers, increasing the likelihood they’ll make frequent job changes, taking their industry and institutional knowledge with them. As a consequence, manufacturers will need to build their talent pipeline, empower knowledge workers with the tools and intelligence they need to succeed, and provide professional development opportunities that exceed what competitors offer. This will be a marathon, not a sprint. What’s key to making the race for talent successful: virtual training environments that accelerate learning and innovation.
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polycom, management, virtual, training, development
    
Polycom
Published By: VMware SD-WAN by VeloCloud     Published Date: Feb 19, 2019
The Wide Area Network (WAN) is in the midst of a significant evolution. Software-defined WAN (SD-WAN) is the key factor driving this evolution and bringing along with it many transformational changes. SD-WAN has enabled several new WAN uses cases, such as enabling reliable, secure and high performance support of software-as-a-service (SaaS), cloud compute, cloud storage, cloud security and the ability to use non-deterministic Internet services to provide business-class transport. The traditional WAN architecture was ill equipped to support these new use cases. As is usually the case with an emerging market, the first entrants into the SD-WAN space were start-ups. However, given the ability of SD-WAN to support both traditional and emerging WAN use cases, the market has recently been flooded with a range of vendors, solutions and technologies offering varying types of SD-WAN solutions. While having differing types of solutions provided by numerous suppliers is potentially beneficial, it
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sd-wan, wan, cloud security
    
VMware SD-WAN by VeloCloud
Published By: Oracle     Published Date: Jul 13, 2016
The in-store experience is changing dramatically. Not long ago it was straightforward and transactional: consumers would go into a store and, if it stocked what they wanted, would buy. If it didn’t, they would walk out, but their options to go elsewhere were often restricted by distance, choice and convenience. In this issue of Beyond Retail, we look at how the Point of Sale is changing to deliver a modern in-store experience, and how it can help retailers keep pace with the changing habits of their customers. We also explore how changes in PoS technology can affect store layout and the role of PoS in bridging the online and offline retail experience.
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oracle retail, point of sale, point of service, pos, customer experience, best practices, beyond retail, pos technology, retail
    
Oracle
Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Nov 19, 2015
"In this white paper, The 8 Ways Outdated ERP Damages Your Business, learn how old ERP hold back business and how the cloud can help. Find out why economic, market, and technology changes have made it necessary for modern business systems to adapt more quickly, how outdated systems drain your IT budget, what a modern business must do to ensure their ERP systems keep pace with the demands of a global mobile business, and the four reasons companies are turning to the cloud to keep up with their ever-changing organizations."
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erp system, upgraded erp, business innovation, productivity
    
Netsuite DWASF Leads Display Q1 2015
Published By: Staples     Published Date: Jun 16, 2017
Do you spend a lot of money maintaining your restroom, but don’t get the credit you deserve? Are you tired of unnecessary waste in the restroom? Would you like your staff to be able to spend less time cleaning the restroom and more time in other areas? Join Facilities Solutions Technical Training Senior Manager, Neal Duffy of Staples Inc. and Dr. Ronnie Phillips , Director of Omnichannel & eCommerce ,GP PRO as they highlight ways to uncover unnecessary spend in your restroom. By implementing a few simple changes, you will be able to identify long term cost savings for your facility and be able to re-allocate that spend to other areas of your day-to-day business.
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technical training, ecommerce, long term cost savings, business day to day, cost reduction, work allocation, product usage, waste optimization
    
Staples
Published By: Delta Risk     Published Date: Jan 03, 2017
The term hunt has been largely accepted in the cyber security community, and we believe this particular definition is useful because it’s durable: whatever your current state, and however your capability changes, it applies. The hunt mentality, hunt approach, and hunt capability is something that everyone can use. Download now to find out more.
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Delta Risk
Published By: Frontier Communications     Published Date: May 01, 2017
Many of your peers are using Ethernet to reduce costs, simplify the management of communications and provide flexibility to cope with changes in their business. Now is a great time to take stock of your existing network and see how Ethernet can bring new benefits to your organization.
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Frontier Communications
Published By: Frontier Communications     Published Date: May 01, 2017
It seems that with each passing year the speed at which new and emerging technologies are transforming business increases in almost direct proportion to impact. We now all live in an era of digital business transformation that is being enabled by rapid advances in telecommunications services. These changes do not just impact the way employees work; they profoundly change the way customers interact with businesses of all sizes.
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Frontier Communications
Published By: EverString     Published Date: Jun 27, 2018
B2B marketing team needs to be agile. Many aspects of marketing are constantly in motion: your competitors, your customers, your product, even your own sales team and MarTech stack. You need to be actively exploring tools and technologies that help you spot new opportunities, and help you define and act on those changes to your customer base.
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EverString
Published By: Microsoft     Published Date: Jul 20, 2018
SaaS represents an opportunity for ISVs to fundamentally transform their business to deliver greater value to customers, sell software to a broader range of customers, and streamline their internal operations. The market for software is quickly changing to demand this mode of delivery, as software buyers start considering total ownership costs, ease of use, and flexibility in their purchase decisions. ISVs need to prepare for such a transition. This paper will discuss the benefits that stem from changes to an ISV’s business model (how it competes in the marketplace) and operating model (how the ISV executes on its business model) as well as suggestions on how to prepare for a SaaS transition, based on the experience of 20 ISVs who successfully transitioned from a traditional software licensing and delivery model to SaaS.
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Microsoft
Published By: Microsoft     Published Date: Jul 20, 2018
In the two years since we first began working on Enterprise Cloud Strategy, much has changed. Cloud technology has evolved from being an “if” to a “when,” and across almost all enterprises, the cloud has now become an integral part of IT strategy. Further, there is now a growing realization that cloud computing not only represents a set of technical opportunities for efficiencies and cost savings, but also provides the potential to significantly transform the scope of enterprise computing. In fact, many enterprises are finding that cloud computing offers entirely new business models, revenue streams, and vehicles for customer intimacy. Few technological changes have the potential to so dramatically change to the way we do business. The last time we experienced such a tectonic shift was the with arrival of the Internet itself. Yet, as we noted in the first edition of this book, when briefing CIOs and senior IT executives at Microsoft, we are often told that migrating IT workloads to the
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Microsoft
Published By: Microsoft     Published Date: Jul 20, 2018
Kevin Ashton founded the Auto-ID Center at the Massachusetts Institute of Technology, and has done pioneering work in radio-frequency identification and sensor technology. Ashton is known for coining the term “the Internet of Things” to describe a system where the Internet is connected to the physical world via ubiquitous sensors. In 2015, he spoke at a European customer service conference and noted that field service management is the first industry being transformed by IoT. Some people in the industry have noted that the entire IoT concept came from trying to solve field service problems in 1999. IoT’s origin story lies in field service management. Clearly, field service management and IoT are deeply intertwined. But how are the changes being implemented? And how can you benefit from them?
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Microsoft
Published By: Eaton     Published Date: Jul 12, 2019
Working on energized equipment is one of the more dangerous scenarios technicians face in the field. As a result, there’s been a concerted industry effort to improve the understanding of electrical shock and arc flash hazards. I believe one of the most important standards in this safety push is the restructured language within the 2018 edition of the National Fire Protection Agency’s (NFPA’s) 70E “Standard for Electrical Safety in the Workplace.” In the past, the standard addressed electrical hazards and risks holistically when considering energized electrical work. But today’s latest guidelines now identify hazards and risks independently and include recommendations for a thorough risk analysis that considers the hazard, the planned work task and potential human error. Together, the changes result in a clearer understanding of energized work and help reduce electrical incidents.
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Eaton
Published By: Red Hat     Published Date: Dec 15, 2017
The pace and scale of digital business innovation is increasing. Organizations are trying to optimize resources, speed development, and adapt faster to market changes. However, this places an extra burden on IT operations teams, who are now asked to move faster, yet manage increasingly complex IT environments. Automation can help. Read this e-book to learn more.
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Red Hat
Published By: IBM     Published Date: Apr 22, 2008
This IDC white paper discusses how the current need for server virtualization, infrastructure consolidation and energy efficient technology requires significant changes to IT systems. It describes the steps to take to achieve high availability and reduce operational costs, while still adhering to the requirements of “green IT.”
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ibm, ibm opt it, green, environmental, environment, virtualization, virtual server, virtual machine, high availability
    
IBM
Published By: IBM     Published Date: Aug 10, 2009
Web conferencing is a revolutionary business tool. The technology's many benefits – which include saving travel costs, increasing individual and team productivity, and removing distance as a barrier for getting the right people (and customers) involved – has motivated many to become proficient at its use. But the recent dramatic changes in the global economic climate have brought into focus a new urgency to find ways to cut costs and work together efficiently. Learn more today!
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web conferencing, ibm, lotus, lotuslive, sametime unite, travel costs, cost reduction, online meetings, webinars, conference, unified communications solutions
    
IBM
Published By: Dell Storage     Published Date: Jan 16, 2009
Call it growth, scaling, or expansion – whatever you call it, increasing your storage resources often strikes fear and loathing in the heart of the IT administrator. It conjures up visions of downtime, extra management tasks, frustrated users, and working nights and weekends. In addition, since capacity and performance are intimately connected, increasing storage resources can require balancing changes that affects the entire the SAN.
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dell, san, storage area networks, increasing storage resources, downtime, expanding storage
    
Dell Storage
Published By: Tripwire, Inc     Published Date: Jan 29, 2010
Tripwire Enterprise combines real-time change detection, comprehensive configuration auditing, continuous policy compliance management, and rapid configuration remediation in a single solution. By integrating these Tripwire solutions, you can correlate all suspicious events with changes to take control of threats across all events and changes.
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tripwire enterprise, log and event management, security, compliance, configuration audit, total cost of ownership, tco, siem
    
Tripwire, Inc
Published By: iCims     Published Date: Mar 06, 2014
Growing organizations have different hiring needs than companies in low growth mode. Companies that plan to grow must consider their recruitment technology and how it will impact their ability to scale. When businesses start to expand, they are often required to change many of their recruiting and talent acquisition practices. Typically, emerging companies find themselves unprepared when it comes to increasing workforce changes. The solution: Implementing Talent Acquisition Software to streamline all hiring needs.
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talent acquisition software, recruitment technology, hiring needs, talent acquisition practices, human resources, hr technology, icims
    
iCims
Published By: IBM Corporation     Published Date: Jun 28, 2011
The internal staff at Ptak, Noel & Associates determined that their ability to deliver services was highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study explain how Service Desk Management help them to achieve that goal.
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service desk management, problem management, incident and access management, incident management process, incident management software, ptak noel & associates, it operations, service desk management
    
IBM Corporation
Published By: IBM Corporation     Published Date: Jun 28, 2011
Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to assure they will be able to achieve that goal.
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ibm, service management, tivoli, automation, it asset management, service request management, infrastructure, itil, isim
    
IBM Corporation
Published By: IBM Cloud Business     Published Date: Jul 13, 2011
Cloud computing doesn't just change where applications are run. It changes the processes used to build, deploy and ultimately manage them. Hear industry experts describe how cloud computing can modernize app development and testing to make your business more dynamic!
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ibm, application, cloud, development, agile, smart, work, panelists, vizard, preiss, kerpan, waldbusser
    
IBM Cloud Business
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