Many BPO providers have already invested heavily in robotic process automation (RPA), providing an opportunity to renegotiate your BPO contract to reflect the cost savings they are making as a result. But there’s more. Contract renegotiation also creates an opportunity to leverage providers’ investment to accelerate automation in your own business.
Read this to discover:
• the benefits of automating business processes and the impressive level of cost savings this can deliver
• the impact of automation on the BPO market and the implications this has for BPO contracts
• a five-step processing for assessing and renegotiating your outsourcing contract
• three options for starting your automation journey.
Microsoft is a leading global technology platform and
productivity company headquartered in Redmond,
The company’s B2C customers are served by Microsoft’s
Consumer Support Services, which has a network of global
support centers (provided by Business Process Outsourcing
Companies) located in many regions and countries, including
North America, Europe, Latin America, India, and Philippines.
These centers employ thousands of agents, providing
customer assistance in many languages.