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Published By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys
Published By: Wellspring     Published Date: Mar 15, 2019
Making the Right Decisions for Your Company's Innovation Needs Technology and R&D leaders contend daily with the daunting pace of technological change in their core products and platforms. Recognizing both new tech opportunities and disruptive threats, many managers have responded with tech scouting and tech landscaping programs. Building on these efforts, in the past few years a new mainstream has begun to adopt tech scouting as a mission-critical competency. Download this paper to learn how we examine the pros and cons of both internal (build) and outsourced (buy) tech scouting approaches. Then we will discuss various hybrid options that combine the best of “build” and “buy,” depending on your company’s existing structure and level of innovation maturity.
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Wellspring
Published By: Apstra     Published Date: Feb 21, 2019
Customers and partners, and recently investors ask the question “How is one Intent-Based Networking (IBN) offering different than the others?” And more often than not I hear answers that sound subjective, descriptive, and subject to interpretation. What is needed are tangible, fact-based nomenclature that can help you reason about the maturity of IBN solutions. Using this nomenclature, we should be able to map IBN solutions to an IBN maturity level, starting with Level 0 (low maturity/incomplete) and going up to Level 3 which enables a fully compliant IBN solution (mature/complete).
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ibn, saas
    
Apstra
Published By: Adobe     Published Date: Mar 26, 2018
Welcome to the 2017 Digital Marketing Study. Between March and April 2017, we reached out to 1,165 digital marketers in enterprise companies in the United States, Canada, the United Kingdom, France, and Germany, with an average company size of more than 7,000 employees. We’ve also gathered information and insights from leaders in several industries regarding their specific challenges, priorities, and tactics. In this report, we use this data to help companies at all levels of maturity successfully transform into an experience business. We hope you find it valuable.
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Adobe
Published By: Steelwedge     Published Date: May 12, 2014
Supply Chain Insights in their study found that more than 80% of the companies they surveyed had an S&OP process. However, most companies have varying levels of maturity with it, and hence, very mixed results. The starting point to building a roadmap for a mature and successful S&OP process is to assess your current process. Gartner’s Maturity Model provides a very good mechanism for it.
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steelwedge, s&op, integrated business process, financial planning, sw2, gartner
    
Steelwedge
Published By: Progress     Published Date: Mar 06, 2017
The Digital Marketing Maturity Guide helps organizations determine the level of sophistication within their digital marketing operations. Dimensional Research to conducted a global survey of 700 marketing professionals gauging the level of digital marketing maturity across various verticals and company sizes. Use these findings to benchmark your organization against other groups.
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digital marketing, operations, big data, analytics, web content management, content management systems
    
Progress
Published By: Progress     Published Date: Oct 09, 2017
The Digital Marketing Maturity Guide helps organizations determine the level of sophistication within their digital marketing operations. Dimensional Research to conducted a global survey of 700 marketing professionals gauging the level of digital marketing maturity across various verticals and company sizes. Use these findings to benchmark your organization against other groups.
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Progress
Published By: Puppet     Published Date: May 20, 2016
At Puppet, we've been looking at the state of DevOps practices for several years and helping organizations achieve higher levels of efficiency. We’ve learned a lot about the impact of DevOps at varying stages of IT automation maturity. As DevOps has moved from theory to implementation for more organizations, a host of DevOps myths have blocked adoption in many organizations. This publication debunks these myths so your organization can automate, innovate, and get ahead. Download this publication, featuring research from Gartner, to discover: - Why DevOps is applicable to legacy environments, traditional enterprises and hierarchical organizations. - Practices that underpin DevOps, from version control to automated testing to infrastructure as code. - How companies like Walmart, Staples, Ambit Energy and Infusionsoft have embraced DevOps and IT automation.
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Puppet
Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
Over the years, IBM Resilient customers have increased their IR sophistication at various levels across a spectrum of maturity. Maturity levels are often necessitated by industry, available resources, or experience, but most IBM Resilient customers continually look to evolve their IR function into a more advanced phase.
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Group M_IBM Q119
Published By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
Tags : 
    
Genesys
Published By: NAVEX Global     Published Date: Jul 31, 2018
The Definitive Guide to Compliance Programme Assessment is a comprehensive resource full of advice and best practices. It is designed to help organisations evaluate and improve their ethics and compliance programmes through industry evidence and insights. Each programme is unique, with disparate risks and various levels of maturity, so not everything in this guide will apply to every programme. It is designed to help you perform a robust gap analysis of your unique programme and guide you through best practices to achieve the next level of programme sophistication right for your organisation. What you'll learn: How internal and external parties define programme effectiveness The eight essential components of an effective ethics and compliance programme How to share your assessment in a meaningful way
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NAVEX Global
Published By: Tricentis     Published Date: Nov 15, 2018
The following maturity model is designed to help you assess your team’s progress on the journey to BDD maturity. This guide will give you a framework for understanding where your team is now on the road to BDD maturity and help you chart a direct course for taking it to the next level. The transition to BDD often comes with significant bumps in the road, but in our experience it is well worth the effort. Teams with mature BDD practices report higher levels of collaboration across functions and also tend to be more advanced in their DevOps release processes. By shifting testing left with BDD, these teams are delivering faster without sacrificing quality. By downloading this ebook, you will learn: o Five BDD maturity levels based on the adoption patterns we’ve seen among our user base and the industry at large o Strategies for achieving the significant process changes that BDD requires, both within and outside the QA team o Where your team is today and the milestones that will get you
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Tricentis
Published By: Dell     Published Date: Oct 23, 2008
To perform a successful and cost-effective Windows Vista migration, organizations must have a readiness plan in place. Assessing readiness can help your organization understand the current level of capability and maturity, and provide a guide for addressing trouble spots.
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dell, vista readiness assessment, cost-effective vista migration
    
Dell
Published By: UrbanCode     Published Date: Jul 09, 2013
Throughout this paper the levels of maturity of various components of Enterprise Continuous Integration will be described in the same way.
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urbancode, enterprise continuous delivery, continuous integration, enterprise continuous integration
    
UrbanCode
Published By: Genesys     Published Date: Dec 20, 2018
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: • The strategies that differentiates an Iconic firm from other businesses • How strategies vary across regions based on maturity and customer expectations • Future innovation management and technology
Tags : 
    
Genesys
Published By: EMC Corporation     Published Date: Mar 20, 2014
This paper focuses on defining levels of critical incident response maturity and how organizations can continually improve their incident response capabilities to help reduce the risk of experiencing a damaging incident. It provides a framework to help organizations determine where they are in the security journey and where they want to be.
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emc, incident response, malware detection, security journey, reduce risk, improve security
    
EMC Corporation
Published By: Skillsoft     Published Date: Jun 23, 2016
The Skillsoft Learning and Talent Maturity Framework™ is designed to help organizations chart a path to actualize a self-developing organization reality. The framework is based on observations of more than 6,700 organizations with 45 million employees. By taking the complimentary diagnostic, organizations can gauge their current maturity level across nine indicators. At the end of the diagnostic, respondents will receive a report with their current maturity results, as well as prescriptions for advancing to the next stage. As more HR teams resolve to leverage the insights of forward-looking practices and initiate action toward progress, the field itself will become a more indispensable partner to the business. It’s an exhilarating opportunity that simply must be seized.
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best practices, business optimization, business management, organization
    
Skillsoft
Published By: SumTotal, a Skillsoft Company     Published Date: Jun 24, 2016
The Skillsoft Learning and Talent Maturity Framework™ is designed to help organizations chart a path to actualize a self-developing organization reality. The framework is based on observations of more than 6,700 organizations with 45 million employees. By taking the complimentary diagnostic, organizations can gauge their current maturity level across nine indicators. At the end of the diagnostic, respondents will receive a report with their current maturity results, as well as prescriptions for advancing to the next stage. As more HR teams resolve to leverage the insights of forward-looking practices and initiate action toward progress, the field itself will become a more indispensable partner to the business. It’s an exhilarating opportunity that simply must be seized.
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best practices, business optimization, business management, organization, talent management
    
SumTotal, a Skillsoft Company
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience score can translate into an additional $1B in revenue! The issue is, “How to get from where you are today, to where you need to be?” That’s where Oracle’s Roadmap to Modern Customer Service (RTM) can help. The RTM framework enables you to determine your current stage of customer service maturity and map out your steps for getting to the next level. To help get you started, here is a brief overview of the three stages of customer service maturity.
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oracle, service cloud, customer service, customer engagement
    
Oracle Service Cloud
Published By: Esker     Published Date: Jan 06, 2014
How to increase profit and productivity via Accounts Payable Automation in an ERP environment
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esker, accounts payable, erp, productivity, automation solution, erp applications, business landscape, internal processes, automation, ap operations, level of maturity, modernization, manual vendor, invoice processing, ap challenges, albemarle, regulatory compliance
    
Esker
Published By: Esker     Published Date: Jan 06, 2014
How Adding AP Workflow Automation to Vendor Invoice Processing Can Make Your AP Operation Best-in-Class
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esker, accounts payable, erp systems, end-to-end automation, productivity, automation solution, erp applications, business landscape, internal processes, automation, ap operations, level of maturity, modernization, manual vendor, invoice processing, ap challenges, albemarle, regulatory compliance
    
Esker
Published By: Esker     Published Date: Jan 06, 2014
Manual processing of vendor invoices presents a roadblock to the success of your accounts payable (AP) department and overall business objectives. As you look to automation to get your company on the right track, consider this guidebook your map along the 7-step path to AP automation success.
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esker, accounts payable, erp, productivity, automation solution, erp environment, business landscape, internal processes, automation, ap operations, level of maturity, modernization, manual vendor, invoice processing, ap challenges, regulatory compliance, procure-to-pay cycle, manual to touchless
    
Esker
Published By: CrowdStrike     Published Date: May 10, 2018
Where to invest next: Identifying the people, processes and technology you need for an effective cybersecurity strategy Building your organization’s cybersecurity maturity doesn’t happen overnight. It takes time and thought to adequately assess all the factors that go into creating and implementing an effective security strategy, particularly what steps to take after you’ve made an initial investment in security. This white paper, “Where to Invest Next: Guidance for Maturing Your Cyber Defenses,” offers practical advice on achieving the level of cyber defense maturity that’s right for your organization. Learn why developing a security program that takes into account your risk level and the current state of your security posture is critical. You’ll also see why ensuring that everyone in the organization, from the leadership to the rank-and-file, is working toward the goal of cyber maturity is crucial to your success. Gain important insights into the cybersecurity maturity process incl
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CrowdStrike
Published By: CrowdStrike     Published Date: Nov 28, 2018
Guidance for taking any organization to the highest level of endpoint protection regardless of internal resources Organizations today have a wealth of security tools available to them but many struggle to take full advantage of the technology they have. Too often, this results in a damaging breach that could have been avoided if their solutions had been configured and updated properly or if detections had been noticed and acted on. How well your organization is doing at fully implementing its security solutions, particularly endpoint protection technology, is a reflection of your cybersecurity maturity. This white paper, “CrowdStrike Falcon Complete: How to Achieve Instant Cybersecurity Maturity for Organizations of all Sizes,” explores the challenges organizations face in getting the most out of a security solution. It also offers insights on how CrowdStrike Falcon Complete can raise you to the highest level of endpoint protection with speed and efficiency, regardless of your size an
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CrowdStrike
Published By: IBM     Published Date: Sep 30, 2013
The Smarter Workforce Accelerator uses a structured model that helps you understand your current capabilities and those that you need to develop to achieve your Smarter Workforce objectives. The assessment focuses on your current environment and capabilities such as scouting talent, recruiting talent, leadership development, and your work culture and methods. Each capability is assessed using an objective framework that defines the characteristics of an organization at each level. This approach helps you understand: • Your current and desired capability levels • Your organization’s relative maturity compared with the competition and leading practice • Business opportunities and priorities resulting from the capability gaps
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ibm, ibm smarter workforce accelerator, workforce management, social business, technology, smarter workforce, recruiting, staffing, training, development
    
IBM
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