Delivering personalized customer experience remains the top business challenge for communications
service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP
IT executives interviewed identify delivering personalized customer experience as one of their three
most important business challenges for the next 18 months. This trend emphasizes the high priority
CSPs place on how customer relationships are managed. However, several factors have an impact on
CSPs' ability to identify and then deliver customers' core needs. These include understanding the data
sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the
right expertise to mine the data sets.
Published By: Skillsoft
Published Date: Oct 15, 2013
Cloud solutions are the new normal as organizations opt to deploy more business systems “in the cloud.” For learning professionals, cloud-based solutions provide a wide range of benefits from cost savings to decreased delivery time, to global reach.
Before selecting a cloud-based learning provider, you should understand all the benefits and be prepared to ask potential providers critical questions regarding the architecture and management of the service you are considering. This white paper explores 10 factors you should review in this process.
Published By: Zynapse
Published Date: Aug 17, 2010
An exclusive success story of a Fortune 200 enterprise.
Learn how the master data management initiative delivered:
. A unified view of the master data across the enterprise
. Accelerated ROI realization from massive ERP investments
. Inventory optimization by duplicate identification
. Improved operational and process efficiencies
Published By: Dell EMC
Published Date: Aug 07, 2018
The media and entertainment industry
was valued at $1.81 trillion in 2016,
and is expected to reach $2.14 trillion
by 2020. Activities within this industry
have grown over the last couple of years,
and now range from creating content for
movies, TV and games, to delivering that
content. This is increasingly performed
via on-demand data networks rather
than traditional over-the-air broadcasting,
watched over high resolution displays that
enhance the overall viewing experience
of the user, and even the latter is
being delivered from the same storage
repositories. Media production is also
now prevalent in areas not traditionally
associated with this activity, such as
training, museums, and education.
Published By: Red Hat
Published Date: Sep 09, 2018
This assessment shows that enterprises adopt Red Hat Fuse because they believe in a community-based open source approach to integration for modernizing their integration infrastructure that delivers strong ROI. For these organizations, Fuse was part of a larger digital transformation initiative and was also used to modernize integration.
IDC interviewed organizations using Fuse to integrate important business applications across their heterogeneous IT environments. These Red Hat customers reported that Fuse has enabled them to complete substantially more integrations at a higher quality level, thereby supporting their efforts to deliver timely and functional applications and digital services. Efficiencies in application integration with Fuse have generated significant value for study participants, which IDC quantifies at an average value of $75,453 per application integrated per year ($985,600 per organization). They have attained this value by: » Enabling more efficient and effectiv
The goal of this review is to educate customers on the capabilities that Cisco’s SD-WAN solution provides when working with Amazon Web Services (AWS). ESG describes Cisco’s solution and highlights the business value it can deliver to customers via its integration with AWS. ESG completed this summary as part of an AWS-commissioned report to review nine SD-WAN vendors. Readers should use this review as a starting point when investigating how they can leverage the combination of AWS and Cisco for business advantage.
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Today’s mobile users are spoiled. They demand rich, desktop quality experiences tailored to their devices and delivered at lightning fast speeds. And while these “always on” users represent a tremendous business opportunity, satisfying their high expectations requires overcoming complex mobile delivery challenges. In this e-book, we review three key mobile delivery challenges and explain how you can overcome them by optimizing for fast APIs, mobile apps, and mobile sites to increase engagement, revenue, and customer loyalty.
Download today to learn how your business can Meet Today’s Mobile Mandate.
It’s more complex and expensive than ever to deliver seamless web experiences to any customer on any device, anywhere. Images are becoming the top obstacle to delivering high performing, responsive sites. View this infographic to see how you can solve the image management problem.
Lenovo Health’s patient engagement, care delivery and diagnostic solutions — supported by a powerful data center and comprehensive services — help deliver higher-quality care and achieve better outcomes by empowering you to:
• Optimize patient engagement
• Streamline clinician workflows
• Improve diagnostic speed and accuracy
View this diagram to learn more.
Published By: DataStax
Published Date: Mar 10, 2017
Banks are at an inflection point. According to a recent research by Viacom, 1 in every 3 U.S. consumers are open to switching banks in the next 90 days. Financial services companies need to break through the competition to gain customer trust and loyalty. Building a 360° view of the customer can help banks grow customer retention and loyalty, upsell high margin products and provide compelling interactions. However, this is no easy task as complexity increases when retail banks engage their customers across multiple channels and financial products.
Gaining visibility into every customer interaction, across your business silos, and with every engagement channel is critical to making the right decisions to deliver amazing customer experiences. This white paper examines the challenges Financial Services Institutions (FSIs) face when building a 360° view of the customer to transform their customer experience and how to overcome them.
Published By: Oracle CX
Published Date: Oct 19, 2017
This paper provides guidance to organizations interested in researching Oracle’s SPARC M7 and Oracle
Solaris 11 security features and capabilities. It will also provide a high level overview of some of the
noteworthy features that these two product offerings bring to the market. We will review industry best
practices in information security as it relates to these Oracle products in the context of a secure
implementation. This paper is not meant to be an in depth technical paper, position paper, or security
implementation guide. It will instead endeavor to deliver a foundational level of knowledge of the SPARC
M7 processor and server technology and the function set within Oracle Solaris 11 that are primarily
relevant to information security as it is currently understood. The information used to compose this paper
was collected from a variety of open sources, interviews with Oracle subject matter experts, and reviews
of OEM (Original Equipment Manufacturer) documentation and specificatio
Published By: Riverbed
Published Date: Jan 25, 2018
"Visibility into the live mix of network and application activity being hosted and delivered by the IT infrastructure has always is a 'must-have' for many aspects of IT planning and operations. But the greatest value and impact is achieved when those two viewpoints are blended together into one unified view.
This paper reviews the primary challenges that IT teams face in establishing unified visibility, the key requirements that management solutions must meet to address those challenges, and examines a Riverbed solution that has been specifically designed to offer a path to success."
In the increasingly competitive OTT market, competition for viewers is high. Providers must find ways to not just deliver compelling content, but to deliver compelling viewing experiences. In this whitepaper, you’ll learn about the critical challenges facing OTT providers today and how they can be overcome to provide the broadcast quality experiences viewers expect, regardless of the device in use or the viewers location in the world.
Are you ready to keep your subscribers happy and away from your competition?
Download this free white paper OTT 3.0: How to Build a Better Mousetrap and learn:
Why personalized content discovery is so important to viewers – and to the success of your business
How to avoid internet congestion by leveraging technologies like a CDN
The importance of global network scale to meet spikes in consumer traffic
The impact of advertising on viewer abandonment
There are a number of factors contributing to the growing popularity of streaming live events or offering content on demand, from anywhere, any time, on any device. Live streaming major sporting events such as the Superbowl or the Olympics is now a viable alternative to broadcast TV. And as Limelight’s 2017 State of Online Video report reveals, the average number of online viewing hours is almost six per week. However, as viewer expectations continue to rise, keeping audiences happy and engaged isn’t easy.
In this white paper we discuss current trends and what to expect in 2018. We examine the role Content Delivery Networks (CDN) can play in optimizing the delivery of online video content at global scale, and the technologies available to ensure the lowest latency delivery possible.
Why sports leagues are enthusiastic about live streaming their events
How content distributers can differentiate their services
The apparent challenges of delivering live and on demand v
Robotic Process Automation was born with the vision of empowering business users to create software bots that could interact with enterprise systems just like humans.
Its benefits include substantial time and cost savings, improved customer satisfaction, increased workforce morale, and the ability to build a competitive advantage over competitors.
But to fully realize all these benefits, it’s important for businesses to select a solution with a robust RPA security architecture that supports core principles, such as least privileges and separation of duties while delivering end-to-end protection for the critical apps and sensitive data involved.
This paper provides an overview of the industry’s highest standard for enterprise-grade security as demonstrated by the market’s leading Digital Workforce platform, Automation Anywhere Enterprise.
Published By: 3D Systems
Published Date: Feb 28, 2019
Metal 3D printing is revolutionizing the manufacturing process.
Complex shapes, enhanced functional properties and lightweighting are some
of the unique benefits delivered by additive manufacturing (AM). While there is
plenty of information about printing techniques, materials and hardware, a critical
element is rarely mentioned: the need for an integrated software solution for
metal additive manufacturing.
It takes more than a 3D CAD model and a good printer to get a successful print.
Metal AM software handles all preparation and optimization actions that are required
for a printed part to meet the desired CAD model specifications.
This ebook provides an overview of the preparation and optimization process for AM,
explains the importance of software to the profitability of any additive manufacturing
business and suggests what to look for when researching AM software solutions.
Live streaming is attracting viewers online to watch major sports events, play games, participate remotely in educational
opportunities, and bid at live auctions. But today, the latency of online video stream delivery is typically too long to provide the
viewing experience users expect, resulting in unhappy viewers and lost revenue. Fortunately, new live streaming technology
makes it possible to deliver live streams in less than a second, enabling exciting new experiences that engage viewers in multiple
ways. For organizations that need to distribute live streams, it’s about increasing audience size and revenue. For viewers,
watching streams in realtime with interactive data integrated with the live video enables new possibilities for how they can
interact with you and each other. Read this brief to learn how sub-second latency streaming enables new business opportunities
by making live viewing a more interactive social experience.
The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and the need to rework faulty products.
Watch this webinar to learn how TIBCO’s Smart Manufacturing solutions can help you overcome these challenges. You will also see a demonstration of TIBCO technology in action around improving yield and optimizing processes while also saving costs.
What You Will Learn:
Applying advanced analytics & machine learning / AI techniques to optimize complex manufacturing processes
How multi-variate statistical process control can help to detect deviations from a baseline
How to monitor in real time the OEE and produce a 360 view of your factory
The webinar also highlights customer case studies from our clients who have already successfully implemented process optimization models.
Digital experiences on mobile connections suffer from performance issues, and impatient users compound the challenges that slower, intermittent mobile connections raise. Firms need to build a new discrete delivery tier to improve users’ perception of mobile performance and drive conversion and engagement. By dynamically adjusting to context, this new delivery tier can adaptively send the right assets, optimize the sequence, and modulate streaming rich media. this report outlines the delivery tier technology options that application development and delivery (AD&D) professionals must embrace.
this is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
The Internet of Things (IoT) presents an opportunity to collect real-time information about every physical operation of a business. From the temperature of equipment to the performance of a fleet of wind turbines, IoT sensors can deliver this information in real time. There is tremendous opportunity for those businesses that can convert raw IoT data into business insights, and the key to doing so lies within effective data analytics.
To research the current state of IoT analytics, Blue Hill Research conducted deep qualitative interviews with three organizations that invested significant time and resources into their own IoT analytics initiatives. By distilling key themes and lessons learned from peer organizations, Blue Hill Research offers our analysis so that business decision makers can ultimately make informed investment decisions about the future of their IoT analytics projects.
Video quality can be measured in multiple ways, but the primary metrics – playback reliability and image quality – are
the most critical. Get these right, and content providers are on their way to winning the loyalty of online audiences and
driving monetization. Get them wrong, and viewers will defect in a heartbeat. For live-streaming events, such as sports,
where there’s can’t-miss fast action, the ante is raised even higher.
In this white paper, we’ll explore why online video quality matters and the specifics of how it should be measured. Get
a peek “under the hood” to understand the core elements of video delivery that contribute to high-quality viewing
experiences. Most importantly, see why the choice of a content delivery partner is essential to your online video success.
This paper, which has been jointly developed by Akamai and Wuaki.tv —
an OTT service provider — covers the importance of satisfying viewer
expectations for a broadcast-quality experience by quickly and reliably
streaming video online. It explains why it is challenging to do so and outlines
best practices for online video delivery. It also explores the option of splitting
traffic across multiple content delivery networks (CDNs) versus tightly
integrating video player technology with a single CDN in order to improve
online video delivery in a strategic manner. Finally, the paper shows how
Wuaki.tv chose the latter option and boosted customer retention, customer
referrals, and revenues as a result.
Enterprises strive for ever-greater business impact from their online presence, demanding more from Web content management than it has traditionally delivered. In this Gartner report, you'll find how well WCM vendors are responding, providing insights for buyers and those reviewing their existing applications.
We live in an age of unrivaled ecommerce opportunity. The number of new internet users is climbing by 248 million each year, equating to 7% annual growth. That figure in turn is dwarfed by booming ecommerce rates, which average out at 14% globally.
This report offers an overview of ecommerce markets across the globe, summarizing the current situation, and identifying the most effective ways to nurture business - and the customer experience - on a local and global scale.
Published By: Dell EMC
Published Date: Feb 14, 2019
Isilon scale-out NAS delivers the analytics performance and extreme concurrency at scale to feed the most data hungry analytic algorithms. Access this overview from Dell and Intel® to learn more.
Intel Inside®. Powerful Productivity Outside.