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Published By: MobileIron     Published Date: Feb 15, 2017
The third edition of the Mobile Security and Risk Review is a must read and provides IT security leaders with timely information about the mobile threat landscape and the emerging risks facing their organizations. The report also includes a list of the most popular business apps, Apple VPP and DEP adoption metrics, top blacklisted mobile apps and information about healthcare and financial services industries.
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MobileIron
Published By: SAP     Published Date: Jun 04, 2015
Tracking and assessing workforce-diversity programs shouldn’t be hard work, but it should be a top priority. Because businesses benefit when they employ highly engaged workers with different backgrounds, HR leaders and hiring professionals contribute directly to a company’s success when diversity programs meet their goals. How can you create or transition to an effective tracking-and-assessment method? In this white paper you will find fifteen metrics that are a great place to start.
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SAP
Published By: SAP     Published Date: Jun 04, 2015
Workforce analytics solutions are the key to answering such questions and getting the metrics and insights needed to make informed HR decisions and create actionable workforce plans. This paper explores the business case for investing in workforce analytics. It focuses on how cloud-based solutions hide complexity associated with HR data, as well as deliver best practices, minimize maintenance costs, and provide quick time to value.
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SAP
Published By: SuccessFactors, an SAP Company     Published Date: Jun 18, 2015
Tracking and assessing workforce-diversity programs shouldn’t be hard work, but it should be a top priority. Because businesses benefit when they employ highly engaged workers with different backgrounds, HR leaders and hiring professionals contribute directly to a company’s success when diversity programs meet their goals. How can you create or transition to an effective tracking-and-assessment method? In this white paper you will find fifteen metrics that are a great place to start.
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SuccessFactors, an SAP Company
Published By: SuccessFactors, an SAP Company     Published Date: Jun 18, 2015
Workforce analytics solutions are the key to answering such questions and getting the metrics and insights needed to make informed HR decisions and create actionable workforce plans. This paper explores the business case for investing in workforce analytics. It focuses on how cloud-based solutions hide complexity associated with HR data, as well as deliver best practices, minimize maintenance costs, and provide quick time to value.
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SuccessFactors, an SAP Company
Published By: Dynatrace     Published Date: May 20, 2016
In this eBook, we will: -Tell you how to get started with performance metric monitoring -Share real-life examples of application failures and how to avoid them by using 7 key metrics to find problems early on -Show you how stuff really works in "the life of a metric" and how to integrate performance metrics into automation tools throughout your application delivery chain Get the right processes and metrics in place to support continuous delivery and build a better digital experience, faster.
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dynatrace, software delivery, digital, performance metrics, mobile consumer, digital experience
    
Dynatrace
Published By: Dynatrace     Published Date: May 20, 2016
Goodbye War Room, Hello DevOps 2.0: 6 ways to increase quality and speed in application deployment In this eBook, we'll focus on what you need to do to continue to transform: - Ask the right questions and get the right answers to act efficiently when there is a problem - Level-up development, test, and operations capabilities to build in quality right from the start - Identify the priorities for your business so you can give teams laser-like focus on what matters most - Define a common set of metrics based upon shared goals to do what good agile teams do well — collaborate
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dynatrace, devops, software development, speed, application development
    
Dynatrace
Published By: Genesys     Published Date: Jul 27, 2016
Download this eBook to learn: What is an omnichannel agent desktop and how it can help transform customer experience Five capabilities to look for in an omnichannel desktop Success stories of how industry leaders have achieved improvements in agent efficiency, first contact resolution, average handle time and NPS
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Genesys     Published Date: Jul 27, 2016
This white paper discusses how you can: • Overcome limitations of queue based with orchestrated routing • Design personalized, low-effort, end-to-end customer journeys • Match your customers with the best available resource at the right time in the right channel
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Genesys     Published Date: Jul 27, 2016
Customer service has been, and will continue to be, a central concern for most companies. Designing and delivering a positive customer experience relies heavily on the framework and capabilities of your call center or contact center, specifically the ability to support omnichannel interactions. The IDC MarketScape examines 12 key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer term strategies that impact their ability to service customers and gain market share going forward.
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Genesys     Published Date: Jul 27, 2016
The Forrester Total Economic Impact™ (TEI) study examines the potential return on investment (ROI) and benefits enterprises may realize from their investment in the Genesys Omnichannel Engagement Center Solution.
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Genesys     Published Date: Jul 27, 2016
Your Guide to Delivering Seamless, Personalized Customer Experiences across Digital and Voice Channels
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Veracode     Published Date: Oct 27, 2016
Veracode’s State of Software Security report provides security practitioners with tangible Application Security benchmarks with which to measure their own programs against. The metrics presented here are based on real application risk postures, drawn from code-level analysis of billions of lines of code across 300,000 assessments performed over the last 18 months. Download the report now!
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veracode, security, software security, application security, security benchmark
    
Veracode
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
When organizations are managing sales performance, it is critical to balance and align each enablement and operational component. Misalignment – or too much focus on one element –can dramatically detract from performance levels and the ability to measure results. An organization may temporarily need to emphasize a particular component when it sees a challenge, but ultimately success depends on striking the correct balance across all SPM components.
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goals and objectives, competency model, onboarding and certification, coaching, review process, sales activities, metrics, compensation
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
That’s why we’ve taken some of the old business preconceptions – whether service specific or not - ripped them up and rewritten five new business rules, designed to debunk some time-honoured myths and help you and your organisation take a leap towards that much-feted goal of customer centricity. Read on for the new rules we recommend, maybe take those and mix them with your own, why not share them @OracleCX? At a minimum we hope these new ways of looking at business will help provoke the questions you, and others, need to ask of your organisation – in fact, we’ve included key questions that will help provoke some conversations, so you can start to build a picture of what’s going well and where there may be room for more discussion and investigation.
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customer service, customer behavior, sla, service metrics, business outcomes, vision for delivery, digital customer
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Feb 19, 2019
After interviewing leading CFOs, the Economist Intelligence Unit finds that the finance team’s data analytics skills put the CFO in the driving seat of digital change. Read the Economist Intelligence Unit (EIU) report now to learn: • How finance helps other business units meet their digital ambitions • Why finance need to make data visible across the business • Why it’s important to develop metrics for digital success
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Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Mar 07, 2019
An On-Demand Webinar with the Economist Intelligence Unit (EIU) and a leading CFO, exploring the changing role of today’s CFO, based on EIU’s recent CFO survey. Learn how CFOs and Finance: • Are well-placed to exercise digital leadership • Make relevant data visible across the business • Develop goals and metrics for digital success
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Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
Published By: Splunk     Published Date: Aug 17, 2018
With the growing need to effectively monitor your infrastructure, metrics have emerged as a way to gain insight to the trends and problems within your IT environment. collectd is an open source daemon that collects system and application performance metrics. With this data, collectd then has the ability to work alongside another tool, such as Splunk, to help identify trends, issues and relationships you may not be able to observe otherwise. This e-book gives you a deep dive into what collectd is and how you can begin incorporating it into your organization’s environment. Download your complimentary copy of “A Beginner’s Guide to collectd” to learn how to: *Get and configure collectd *Analyze collectd data *Use Splunk and collectd together to analyze large amounts of infrastructure data
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Splunk
Published By: CyberSource     Published Date: Aug 31, 2018
Gain a bird's-eye view of how online fraud affects the airline industry Fraud continues to be a major source of revenue loss for the global airline industry. With airlines pushing for more direct bookings and the accelerating use of mobile as a booking platform, incidence of fraud is rising, albeit only slightly. Despite these factors, many airlines are not devoting the necessary resources and tracking the required metrics to measure and control fraud. CyberSource partnered with Phocuswright to benchmark global metrics and trends in fraud management and protection among airlines. The study also explores airline awareness of various fraud-related issues and examines their approaches to and implementation of fraud management tools and services. To learn more, download the study today
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CyberSource
Published By: Netsuite     Published Date: Jul 24, 2017
Baseball has always collected in-game data. However, until recently, fans didn’t have easy access to the various statistics that coaches used for key decisions important for the development of the players and success on the baseball field. It’s not unlike how traditional business intelligence is delivered. Data and reports are set aside for a few experts who determine what is important for you. Today, baseball statistics are widely available during broadcasts on TV, PCs and mobile devices. Basic data displays like inning and score are enhanced with metrics meaningful to students of the game, such as pitch speed, strikeout percentages and hit zones. It’s a good example of vital information being delivered in real-time, on demand and in context.
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Netsuite
Published By: IBM     Published Date: Feb 02, 2016
Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
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ibm, telecom, analytics, customer management, customer loyalty, network service, crm & customer care
    
IBM
Published By: Adaptive Planning     Published Date: Apr 18, 2011
View this webinar to hear case studies describing how leading healthcare firms have been able to move beyond Excel and save time, enhance collaboration, and improve business decisions -- ultimately resulting in higher revenues and profits.
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fp&a, adaptive planning, healthcare, collaboration, strategic value, staff planning, revenue reporting, metrics management
    
Adaptive Planning
Published By: Adaptive Planning     Published Date: Jun 09, 2011
Join us for an informative webinar and learn how easy it can be to create exceptional value through FP&A. Don't miss this opportunity to learn key strategies for transforming your budgeting, forecasting, and reporting processes.
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adaptive planning, generation budgeting, generation forecasting, retailer best practices, fp&a value, reporting processes, performance management solutions, metrics, revenue, expenses, monthly variance reporting, fte
    
Adaptive Planning
Published By: Adaptive Planning     Published Date: Jun 09, 2011
You will hear case studies describing how leading energy and utility companies worldwide have been able to move beyond Excel and save time, enhance companywide collaboration, and improve business decisions - ultimately resulting in higher revenues and profits.
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adaptive planning, fp&a value, key performance metrics, performance management solutions, collaboration, monthly variance reporting, capital spending
    
Adaptive Planning
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