Just 7% of consumers say that customer service experiences they have with companies typically exceed their expectations. Now think about how you could succeed and profit as a business if you not only continually offered good service to your customers, but also frequently offered more than what they expected.
The secrets to lining up your customer service with your brand.
The best way to train employees.
How to make employees feel good about giving great service.
The significance of monitoring customer interactions.
Which customer metrics you should pay attention to.
The cheapest way to earn new customers.
Download this ebook to learn what you need to do to give customers what they want and earn a customer for life!
Published By: ServiceNow
Published Date: Nov 22, 2013
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds. It discusses customer expectations, critical success factors, and key metrics required for a successful implementation of such an offering.
Published By: Anaplan
Published Date: Apr 06, 2016
Optimizing incentive compensation: aligning what you say with how you pay
CSO Insights’ ICPM study* found that 69 percent of organizations use three or more metrics to build their sales compensation plans, but modeling and planning this sales strategy can quickly become too complex as a spreadsheet-driven exercise. It is crucial to get these incentive compensation structures right, because sales reps receive up to 60 percent of their income from incentive comp.
In this white paper, we discuss the disconnect between sales behavior and incentive compensation structure and provide recommended steps towards optimizing your compensation plan.
The fifth annual State of DevOps Report, presented by Puppet and DevOps Research & Assessment (DORA), confirms and highlights the fact that achieving higher IT and organizational performance is a team effort spanning development and operations — and it’s an investment that can deliver powerful returns.
This year’s report shows how DevOps speeds up delivery, improves quality and security, enhances employee engagement and more.
Download the report to learn why:
• High-performing IT organization experience 200x more frequent deployments and 24x recovery from failures.
• High performers spend 22 percent less time on unplanned work and 29 percent more time on new work, such as features or code.
• Taking an experimental approach to product development improves IT performance.
The report also helps you understand the ROI of DevOps, and includes formulas to quantify your potential cost savings, using metrics from you own organization.
Financial institutions seeking to attract new customers and revenue channels are expanding into digital services, real-time payments and global transactions. However, with every new service, criminals are developing innovative ways to infiltrate financial systems, and older technologies that mitigate fraud no longer work as effectively.
So how can financial institutions respond to this growing threat?
Fortunately, more advanced technologies hold great potential for real-time financial crime mitigation. Learn about five current and emerging technologies that could impact money laundering and fraud mitigation, including artificial intelligence/machine learning, blockchain, biometrics, predictive analytics (hybrid model) and APIs.
Read the latest Fiserv white paper: Five Tech Trends That Can Transform How Financial Institutions Detect and Prevent Financial Crime.
The financial services industry has unique challenges that often prevent it from achieving its strategic goals. The keys to solving these issues are hidden in machine data—the largest category of big data—which is both untapped and full of potential.
Download this white paper to learn:
*How organizations can answer critical questions that have been impeding business success
*How the financial services industry can make great strides in security, compliance and IT
*Common machine data sources in financial services firms
collectd is an open source daemon that collects system and application performance metrics. With this data, collectd then has the ability to work alongside other tools to help identify trends, issues and relationships not easily observable.
Read this e-book to get a deep dive into what collectd is and how you can begin incorporating it into your organization’s environment.
One of the biggest challenges IT ops teams face is the lack of visibility across its infrastructure — physical, virtual and in the cloud. Making things even more complex, any infrastructure monitoring solution needs to not only meet the IT team’s needs, but also the needs of other stakeholders including line of business (LOB) owners and application developers.
For companies already using a monitoring platform like Splunk, monitoring blindspots arise from the need to prioritize across multiple departments. This report outlines a four-step approach for an effective IT operations monitoring (ITOM) strategy.
Download this report to learn:
How to reduce monitoring blind spots when creating an ITOM strategy
How to address ITOM requirements across IT and non-IT groups
Distinct layers across ITOM Potential functionality gaps with domain-specific products
DevOps allows teams to effectively build, test, release, and respond to your software. But creating an agile, data-driven culture is easier said than done. Developer and devops teams struggle with lack of visibility into application monitoring tools and systems, accelerated time-to-market pressure, and increased complexity throughout the devops lifecycle process. As a Splunk customer, how are you using your machine data platform to adopt DevOps and optimize your application delivery pipeline?
Download your copy of Driving DevOps Success With Data to learn:
How machine data can optimize your application delivery
The four key capabilities DevOps teams must have to optimize speed and customer satisfaction
Sample metrics to measure your DevOps processes against
This eBook offers a practical hands-on guide to “Day One” challenges of deploying, managing and monitoring PostgreSQL.
With the ongoing shift towards open-source database solutions, it’s no surprise that PostgreSQL is the fastest growing database. While it’s tempting to simply compare the licensing costs of proprietary systems against that of open source, it is both a misleading and incorrect approach when evaluating the potential for return on investment of a database technology migration.
An effective monitoring and logging strategy is critical for maintaining the reliability, availability, and performance of database environments.
The second section of this eBook provides a detailed analysis of all aspects of monitoring and logging PostgreSQL:
? Monitoring KPIs
? Metrics and stats
? Monitoring tools
? Passive monitoring versus active notifications
Con el exclusivo "Estudio de benchmark sobre métricas de email marketing" los datos de la industria - y mucho más - están a su alcance. Descubra cómo usted puede medir los resultados de open, click-through rate.
Published By: Teradata
Published Date: May 02, 2017
Given the economic realities of the past few years and uncertainty about the future economic climate, finance continues to face pressures to maintain and/or reduce budgets while also providing increased services to the business and the broader regulatory and investment community along with greater transparency.
As a strategist and not just a bookkeeper, the CFO can provide meaningful and timely insight into corporate financial close information for executives to adapt to market changes and drive accountability through clear performance metrics.
In the face of an overabundance of numbers, knowing which metrics are most important can be a real challenge for Human Resource (HR) leaders and hiring managers. Fortunately, new analyses from the IBM Smarter Workforce Institute can provide some guidance.
Do you believe that your organisation could use a talent management initiative? Need help making the case to a business leader? This asset will help you prepare by giving you tips on topics such as:
• Thinking like an executive
• Identifying talent-related challenges
• Assigning metrics to ensure accountability
Interested in learning more about building your business case? Download 6 Steps to Making the Case for Talent Management.
This white paper shows how integrated security suites can help organizations achieve high security and compliance with internal and external mandates, while also providing lower out-of-pocket costs, simplified management, and no compatibility issues.