Is your paper-based performance management process holding your company back? See for yourself how automating your outdated talent and performance management processes can transform your small business. Download your white paper now, compliments of SuccessFactors.
Published By: LogMeIn
Published Date: Nov 05, 2012
When thinking about customer experience, there is no single metric that provide operators with evidence of customer satisfaction. Learn how LogMeIn advocates the use of a 3 step strategy that enables them to better tailor customers' needs.
The Business English Index was launched to track the competency across companies, industries and geographies in business communications using English. To read more about the metrics and BEI score across countries and industries, read this whitepaper
Published By: CareCloud
Published Date: Oct 25, 2013
In this white paper, you'll learn about:
• Gauging the success of your revenue cycle management processes
• Uncovering factors that hurt your practice’s finances
• Ensuring your practice is securing reimbursements in a timely manner
• Identifying missed revenue opportunities
• Finding areas where your practice could yield higher returns, and more.
Performance testing and benchmarking of cloud computing platforms is a complex task, compounded by the differences between providers and the use cases of cloud computing users. IaaS services are utilized by a large variety of industries and, performance metrics cannot be understood by simply representing cloud performance with a single value. When selecting a cloud computing provider, IT professionals consider many factors: compatibility, performance, cost, security and more. Performance is a key factor that drives many others including cost. In many cases, 3 primary bottlenecks affect server performance: central processing unit (CPU) performance, disk performance, and internal network performance.
Published By: Marketo
Published Date: Mar 23, 2015
Not all email is created equal. Customers and prospects have learned to filter out noise, so your email needs to be more trusted, more relevant, and more conversational. Download our new Definitive Guide to Engaging Email, a jam packed 150+ guide, to move beyond basic batch and blast email to a whole new level of engagement.
"To support digital transformation imperatives, organizations are increasingly exploring DevOps style approaches for the continuous delivery of high quality software. Unfortunately, however, many enterprises remain burdened with accumulated technical debt and legacy wasteful practices – waste that can quickly inhibit the flow of value to customers and the business. Lean thinking provides organizations with a framework by which to quickly identify all forms of waste impacting the flow of value, which DevOps practitioners can apply in a software development context to quickly pinpoint and eliminate 8 elements of waste across people, process and technology dimensions.
This paper presents the 8 elements of waste framework, strategies needed to identify and eliminate waste, and the metrics needed to measure effectiveness.
Published By: Jobvite
Published Date: Jun 26, 2015
Workforce planning can be a daunting task, but it’s vital to ensuring that you can achieve company goals as efficiently as possible. Through the use of key metrics and worksheets, this eBook will help you calculate your hiring needs for the next 12 months. We will demystify the primary questions surrounding the creation of a functional hiring plan, including:
• How does hiring relate to our goals?
• How many people do we need?
• How do we break that down by department?
• How fast do we need to hire?
Like fine-tuning the sales process itself, managing your Pipeline requires you to closely inspect (and clearly define) each opportunity stage, carefully track the right sales metrics, and keep a close eye on the opportunities that your reps are working on.
If you want to improve your sales team's results, you need to start by asking the right questions. Download this new best-practices eBook to learn about the 12 key questions for data-driven Sales Managers. This informative guide will help you:
- Determine Key Metrics For Sales Management
- Improve Sales Team Productivity
- Closed-Won More Deals
Download a free copy of "12 Must-Ask Questions for Data-Driven Sales Managers" today.
How confident are you in the accuracy of your sales forecast? If the end of every quarter is a surprise and you're never sure if you'll hit your number, you probably need to change the way you forecast.
Today’s IT teams spend far too much time struggling against increasing system complexity and tools failing to make monitoring easier and more reliable. To combat these challenges, both admins and site reliability engineers need a clear view of infrastructure performance and availability.
Splunk® Insights for Infrastructure (SII) is an analytics-driven monitoring solution that provides the seamless experience organizations need for infrastructure monitoring on the AWS cloud.
Download this product brief and discover how SII offers:
• An easy install within minutes—available as a free download
• Detailed investigations through granular metrics
• Seamless monitoring and troubleshooting
Published By: Genesys
Published Date: Jun 11, 2018
While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience.
Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers.
Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including:
• 50% reduction in processing of duplicate messages across channels
• Over 20% increase in First Contact Resolution
• 15% increase in CSAT
Published By: Monotype
Published Date: Mar 28, 2017
Your brand may have throngs of fans and followers — people who “Like” or “Follow” a particular page or account. While these metrics are certainly important, they don't always equate to obvious value for your brand. The followers who are so passionate that they're creating branded content and advocating for you are the ones to focus on. Advocates are one of the best, most cost effective ways to drive business, hands down.
Advocates are users with a true connection, passion and commitment to a particular brand or product. Advocates drive action, not just awareness, and unlike paid advertisers, they advocate because they want to. The second a customer becomes so invested in your brand that they share the love with their networks, they become your best marketer.
The pace of business is accelerating. The difference between market leaders
and everyone chasing them is often their ability to make decisions faster
than their competition and to make them based on a more comprehensive
picture of what’s happening. Integrating modern BI tools with predictive
performance metrics into a modern PPM suite creates a game-changing
insight engine that can help your organization level-up.
Employees today want more than a steady, well-paid job at a promising company. In this competitive job market, employers are finding it increasingly difficult to recruit, retain, and motivate top talent. Yet, they continue to rely on outdated employee engagement strategies that no longer work.
As pressures increase from an evolving workforce, organizations from startups to enterprises must prioritize employment engagement now more than ever.
We've identified seven bad habits that commonly hinder organizations. Download this whitepaper to learn how to transform old habits into the effective, future-ready programs that drive today's high-performing organizations.
Leaders care deeply about employee engagement. Most organizations measure it. Why aren't they equipped to address it?
How precise is your employee engagement barometer? Use this guide to gauge your organization's effectiveness in measuring and improving employee engagement by focusing on four main categories:
• Are you measuring the right things at the right frequency?
• Did you get actionable insights?
• Are insights delivered to the right people--managers (not just HR leaders and the CEO)
• Are people equipped to act quickly?
Want to know how Business Intelligence products vary in categories such as scalability, reliability, technical support, value for price paid, integrity, and whether the vendor is recommended?
Read this report to get:
• A side-by-side comparison of 28 BI tools
• Ratings across 33 metrics for each vendor
• Real customer feedback on performance
You’ve worked hard to build your brand—to understand who your customers are, to convey a compelling message that draws them into your site, and to create engaging content that keeps them there. At the most critical point in the sales process, seize the opportunity to communicate directly with your number one lead at the height of their decision and use this checklist to make that possible.
Published By: Incapsula
Published Date: Nov 06, 2017
Does your website load in two seconds or less? If not, you could be disappointing nearly half of your customers. According to Kissmetrics, 47 percent of e-commerce users expect websites to load in less than two seconds – and nearly a quarter of them will abandon your website entirely if it takes longer than four seconds. Additionally, 50 percent of customers shop on their mobile phones. In other words, your website needs to load fast and be optimized or your customers will leave.
The reality is that an e-commerce company can increase revenue by up to 7 percent just by making the load time one second faster. So, how can your company improve its site performance and make it faster?
The best practices outlined in this whitepaper can reduce your site’s loading time, improve your user experience, and ultimately increase your company’s revenue.
Published By: Tenable
Published Date: Jan 25, 2019
"Unlike other business disciplines (CRM, ERP, HR), cybersecurity lacks clear business metrics that help frame decision-making in language the C-suite and board easily understand. To evaluate which metrics matter most, Tenable commissioned Ponemon Institute to study the effects of cyber risk on business operations. The study, which surveyed 2,410 IT and infosec decision-makers in the US, UK, Germany, Australia, Mexico and Japan.
Download the report now to:
-See why organizations are vulnerable to multiple cyber attacks. Compare your own practices for measuring the business costs of cyber risk against those of peers in six countries.
-Explore the seven key reasons why organizations struggle to evaluate the business impact of cyber events.
-Get five tips, based on the research, that you can use today to start improving your ability to mitigate cyber risks in your own organization."