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Published By: ClickExpress     Published Date: May 01, 2013
This paper will present a unique and powerful method for identifying and monitoring field service metrics. It will reveal how to use data to expose the real story behind your operations. Through a detailed discussion about the range of metrics at your disposal – and how to choose the right ones for your company – this paper will equip you with a tried-and-tested approach for using metrics to measure your operational performance as it relates to the pursuit of your company’s business goals.
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metrics, field service, business, powerful, identifying, monitoring, tried-and-tested approach, operational performance
    
ClickExpress
Published By: ClickExpress     Published Date: May 01, 2013
Mobile Workforce Management solutions enable companies to deliver superior field service and customer satisfaction (see Part I, Setting The Stage For Best Practices Service Performance). However, a successful Mobile Workforce Management transformation is dependent upon many factors beyond simply deploying new technology. It requires a full understanding of the overall business objectives, a keen understanding of historical processes, a standard system of key performance metrics along with the organization’s current performance in those metrics, and effective communication to ensure organizational readiness and project execution.
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mobile, management, workforce, technology, solutions, field service, customer satisfaction, management
    
ClickExpress
Published By: Clicktale     Published Date: Dec 04, 2012
This whitepaper provides an in=depth introduction to In-Page analytics and the customer experience metrics that they provide.
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Clicktale
Published By: Clicktale     Published Date: Oct 14, 2015
As marketers, we rely on metrics to measure our success or failure. But how effective are traditional analytics? When metrics can’t see beyond the mouse click, how can we understand what the people behind the screen are experiencing? How can we know what happened before the click, or what happens after? ClickTale’s newest eBook will show you how Digital Customer Experience metrics help you look past the numbers, and understand what your customers and visitors are really experiencing on your website. Download Digital Customer Experience Metrics: Uncovering the Behavior behind the Numbers now, and start turning metrics into actionable understanding!
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engagement metrics, engagement optimization, website optimization, web analytics, website analytics, website engagement, user experience, user interface
    
Clicktale
Published By: Clicktale     Published Date: Feb 25, 2016
As marketers, we rely on metrics as basic tools for assessing success and failure. But marketers are also website visitors who instantly recognize poor customer experiences when they occur. Perhaps you tried to purchase a sweater online, book an urgent flight or send a bouquet of flowers, but the website was not up to par.
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marketing, business development, website development, sales, business practices
    
Clicktale
Published By: Cognos     Published Date: Jun 19, 2007
The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, strengthens the partnership between decision-makers and the people who provide the information that drives better decisions. It suggests 42 decisions areas, or information sweet spots, to help you understand your data, plan, and monitor your performance.
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performance, business analytics, business metrics, evaluation, analyze, analytical applications, cognos, business intelligence
    
Cognos
Published By: CollabNet     Published Date: Jan 11, 2013
Read this whitepaper to learn about the 5 best practices for engineering performance management, and understand the do’s and don’ts of metrics management, analytics and reporting in software development environments.
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performance management, it operations, productivity, measurement
    
CollabNet
Published By: Collaborative Consulting     Published Date: Dec 20, 2013
In this case study, a company needed to find a way to update and improve a legacy trade portal application. With the help of Collaborative, using domestic resources, the company completely replaced several legacy trade portal applications, allowing for the retirement of several application platforms and legacy databases.
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collaborative consulting, trade portal, right price, infrastructure, better application, business documentation, inspire engagement, financial metrics
    
Collaborative Consulting
Published By: ConnectWise     Published Date: Aug 22, 2019
The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed, educated decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of some of the most important KPIs used by top MSPs. We’ll focus on two major areas – finance and service – to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
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ConnectWise
Published By: Conversica     Published Date: Nov 10, 2015
In “Best Practices for Sales Development: Turning Leads into Opportunities,” Conversica and Five9, a cloud contact center software firm, share real-world metrics, strategies and resources for businesses ready to evolve to the next stage.
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conversica, sales pipeline, sales opportunity, leads, lead nurturing, lead intelligence, nurturing, sales
    
Conversica
Published By: Cornerstone OnDemand     Published Date: Feb 12, 2015
Two organizations implement nearly identical employee training initiatives. Company A quickly sees improved metrics & long-term financial results. Company B sees little change – and is back to square one a year later. Why?
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cornerstone ondemand, employee engagement, leadership, development strategy, employees, high performing, operational leadership, business success
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Sep 13, 2016
Two organizations implement nearly identical employee training initiatives. Company A quickly sees improved metrics & long-term financial results. Company B sees little change – and is back to square one a year later. Why?
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Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Feb 07, 2017
Consider a real case study conducted by the Ken Blanchard companies. Two organizations implement nearly identical employee training initiatives. Company A quickly sees improved metrics & long-term financial results. Company B sees little change – and is back to square one a year later. Why?
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Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Mar 27, 2017
Do you believe that your organisation could use a talent management initiative? Need help making the case to a business leader? This asset will help you prepare by giving you tips on topics such as: • Thinking like an executive • Identifying talent-related challenges • Assigning metrics to ensure accountability Interested in learning more about building your business case? Download 6 Steps to Making the Case for Talent Management.
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Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Apr 16, 2018
Do you believe that your company could use a talent management initiative? Need help making the case to a business leader? This asset will help you prepare by giving you tips on topics such as: • Thinking like an executive • Identifying talent-related challenges • Assigning metrics to ensure accountability Interested in learning more about building your business case? Download “6 Steps to Making the Case for Talent Management.”
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Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Nov 29, 2016
Do you believe that your organization could use a talent management initiative? Need help making the case to a business leader? This asset will help you prepare by giving you tips on topics such as: • Thinking like an executive • Identifying talent-related challenges • Assigning metrics to ensure accountability Interested in learning more about building your business case? Download 6 Steps to Making the Case for Talent Management.
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Cornerstone OnDemand
Published By: Corvisa LLC     Published Date: Feb 13, 2015
Growing numbers of businesses are moving their contact center operations to the cloud. What do they know that you don’t? This whitepaper provides a practical guide to assist in the decision-making process. It offers a comparison of traditional on-premise systems versus current cloud-based solutions, responds to common cloud concerns and discusses the steps needed to begin your due diligence process.
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cloud monitoring, cloud metrics, business analytics, performance monitoring, data, cloud data, metrics
    
Corvisa LLC
Published By: Corvisa LLC     Published Date: Feb 13, 2015
Are any of these dynamics driving you to the cloud?
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cloud monitoring, cloud metrics, business analytics, performance monitoring, data, cloud data, metrics, cloud communications
    
Corvisa LLC
Published By: Coupa Software     Published Date: Nov 04, 2014
Aggregated from customer usage metrics of the Coupa cloud platform, the Coupa Benchmark allows you to compare your performance to your peers. The 2014 Benchmark includes ten KPIs, including req-to-order cycle time, invoice OK-to-pay hours, and visible PO spend-on-contract percentage.
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usage metrics, cloud platform, performance, kpis, po spend-on-contract percentage, procurement, p2p and spend management
    
Coupa Software
Published By: Cox Business     Published Date: Dec 19, 2016
Businesses need to plan for unforeseen events that can disrupt productivity, impair the customer experience, and possibly even threaten a business’s existence. A disruption every business needs to plan for is any event that destroys valuable data, inhibits access to data, or causes downtime of core applications. Consider the staggering amount of information your company stores electronically. What if an unforeseen event destroyed all financial records, client contacts, and application data? You wouldn’t be able to send customers accurate invoices. Your marketing efforts might be undermined. You would lack key metrics for measuring quality, profitability, and more. The losses could be staggering. In every aspect of life, it’s smart to plan for unexpected events. That’s especially true for two plans every business must have: a disaster recovery plan and a business continuity plan.
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Cox Business
Published By: Cranfield University     Published Date: Apr 01, 2015
Marketing value metrics enable marketers to measure the impact of marketing activity against organisational goals more effectively and empowers marketing teams and their leaders to justify and defend their plans to their CEOs and CFOs. The model presented in this free chapter has been developed by Professor Stan Maklan, Dr Stan Maklan and Peter Mouncey from the renowned Cranfield School of Management and provide a metrics-based framework for developing and implementing marketing strategies that are measurable and accountable.
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marketing value metrics, marketing metrics model, business goals and marketing, measuring marketing effectiveness, emerging marketing, traditional marketing, sales
    
Cranfield University
Published By: Creekpath     Published Date: Aug 21, 2009
Supply chain storage management has become universally accepted in the marketplace as the umbrella term for the processes, methodologies and metrics that enable an enterprise to manage and monitor the results of its business activities. Can IT Operations Storage Management utilize the lessons of Supply Chain Management to realize business benefit?
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supply chain, storage management, storage, storage operations management, storage infrastructure, cost control, creekpath
    
Creekpath
Published By: CrowdCompass by Cvent     Published Date: Jun 01, 2011
With the right technology, it can be easy to collect customer feedback, improve satisfaction metrics and increase customer retention. But you need to have the right tools.
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cvent, web surveys, online surveys, feedback management, feedback software, market research, enterprise feedback management, marketing research
    
CrowdCompass by Cvent
Published By: Crowdtap     Published Date: Jul 03, 2012
New from Crowdtap, learn why influence is the hottest topic in marketing and social media. We'll show you how to tap your brand's peer influencers to drive advocacy and boost word-of-mouth online and off with 5 Keys to Success in Influencer Marketing.
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influence, influencer, influence marketing, influencer marketing, influence score, social marketing, social roi, social media
    
Crowdtap
Published By: Crowdtap     Published Date: Mar 21, 2013
Learn why the next evolution of social marketing is Collaborative Marketing. Brands that are closest to those who buy, use, and advocate for their products win.
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marketing insights, research, insights, marketing metrics, peer influence, peer influencer, influencer community, brand influence
    
Crowdtap
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