Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications.
But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018.
Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
As competition for talent intensifies, take advantage of social technologies for recruiting. Learn how social and collaboration tools enhance, improve and reinvent recruiting processes, and best practices for developing a social recruiting strategy.
Even if you have only 15 mobile workforce employees, you can reduce costs and improve the customer’s experience using optimization software. Today, it’s easy because you don’t even have to provide dedicated mobile devices to your field employees, just an app. But how do you avoid difficult transitions for workers, long implementation times, and solutions that don’t work as you really needed? This paper walks you through the 6 steps to successful decision making.
DevOps helps drive continuous collaboration with the end-customer, gaining further visibility into online and mobile application usage and its effect on the brick-and-mortar experience. The data your company can derive from this collaboration should be used to continuously validate assumptions made earlier in the development process.
Today’s empowered consumers have high expectations for the companies they do business with. They expect real-time communication, instant information, and the ability to connect in multiple ways. And they want it to be simple. A DevOps approach can help to accomplish this.
Published By: MobileIron
Published Date: Apr 24, 2017
The modern, mobile enterprise is expanding faster than ever, across every part of the world and in every industry. Increasingly, organizations are looking for comprehensive security blueprints to help them secure their mobile devices, apps, and data without compromising productivity or the user experience.
For that reason, iOS has become the mobile OS of choice in a majority of enterprises because of its highly intuitive, user-friendly, and easy to manage design. With MobileIron’s enterprise mobility management (EMM) platform, IT organizations gain a comprehensive mobile solution that complements and augments the security features inherent in iOS.
Published By: Aternity
Published Date: May 18, 2015
This whitepaper provides an overview of Aternity Virtual Desktop Monitoring and how it monitors end user experience in a VDI environment. Aternity goes well beyond traditional Virtual Desktop Infrastructure assessment tools that are primarily focused on planning and testing virtual deployments. Aternity provides in-depth monitoring of end user experience in a production environment spanning tens of thousands of business users.
Published By: Aternity
Published Date: May 19, 2015
Read this whitepaper to navigate through the End User Experience Monitoring (EUEM) landscape. Learn how traditional APM and device monitoring products provide some aspects of End User Experience Monitoring, but can often leave enterprise IT Ops teams blind to what their workforce users are actually experiencing.
Published By: Aternity
Published Date: May 22, 2015
“ This 30-minute webinar that will help you navigate the EUEM landscape and learn how traditional APM and device monitoring products provide some aspects of End User Experience Monitoring, but can often leave enterprise IT Ops teams blind to what their users are actually experiencing.
Published By: Aternity
Published Date: Oct 20, 2015
This exclusive guide (a $1295 value), featuring Gartner Research, provides an overview of the five key capabilities for improving enterprise mobile workforce productivity beyond traditional monitoring. It also give you access to Gartner’s Market Guide for Mobile Application Performance Monitoring and Industry use case examples on how Aternity Mobile APM has improved both customer and workforce end user experience.
The guide also explains how, when it comes to actually measuring and improving the end user experience, Aternity Mobile APM uniquely addresses what counts most to the mobile workforce – the performance of the app as it renders on any device.
The workplace has changed radically, and conventional approaches to desktop management and mobile device management (MDM) are no longer adequate for the new digital workplace. Enterprise IT must quickly and dramatically change the way it manages users’ access to digital resources to deliver a consistent experience across all devices, even as operating systems and platforms relentlessly evolve.
Fortunately, with the advent of Windows 10, IT now can rethink the way it aligns endpoint management with users’ new digital work styles. Read this UBM whitepaper to learn more about how these seven “musts” can help IT fully leverage Microsoft’s newest operating system to better serve the business.
Part of a strong foundation for cloud-first, mobile-first IT includes supporting BYOD. BYOD can improve end user satisfaction and enable employees to work anywhere from any device. To really get these benefits though, the end-user experience must provide seamless access to the applications end-users want and need. Accomplishing this starts with extending app provisioning to mobile devices, and automatically deprovisioning mobile access as part of the identity lifecycle. For the best user experience, you’ll want automatic configuration of native mobile applications with mobile SSO, security settings and app settings like usernames, URLs and tenant IDs.
Provisioning devices to users should be simply an extension of the foundational identity lifecycle management system. And, mobility management should enable IT teams to implement simple policies to enable and secure access from mobile.
This eGuide provides an overview of how Okta can power BYOD programs with integrated identity and mobili
Published By: Dynatrace
Published Date: May 20, 2016
In this eBook, we will:
-Tell you how to get started with performance metric monitoring
-Share real-life examples of application failures and how to avoid them by using 7 key metrics to find problems early on
-Show you how stuff really works in "the life of a metric" and how to integrate performance metrics into automation tools throughout your application delivery chain
Get the right processes and metrics in place to support continuous delivery and build a better digital experience, faster.
Mainframes continue to provide high business value by combining efficient transaction processing with high-volume access to critical enterprise data. Business organizations are linking mobile devices to mainframe processing and data to support digital applications and drive business transformation. In this rapidly growing scenario, the importance of providing excellent end-user experience becomes critical for business success.This analyst announcement note covers how CA Technologies is addressing the need for providing high availability and a fast response time by optimizing mainframe performance with new machine learning and analytics capabilities.
The mobile-cloud era is here. It is not merely about delivering apps; it is about simplifying processes so you can accomplish more. The mobile-cloud era is redefining productivity by enabling workflows through the key foundations of identity and contextual experiences, mobile collaboration, united endpoint management and security, and windows apps and desktops.
Today people work primarily from mobile sources and expect a strikingly continuous experience across all their devices, regardless of which device they select to best accomplish any given task. Once access is established, organizations are looking to transform processes to mobile so they can increase efficiency and workflows for end users, thereby driving productivity to the next level.
Mobile is undoubtedly changing both our personal and professional lives. Customer service organizations should decide on a strategy to bridge the gap between mobile behavior and customer service. This requires a strategic review of value drivers, combined with a tactical search for relevant use cases.
Don’t fall in the “we need an app for everything” trap — some users need big screens, some users don’t. Some need a rich experience, others just need basic functions. Your strategy must take all of these dynamics into consideration.
How Six Companies Innovate with API Management
Companies are hungry for ways to innovate in the digital age, and as enterprises have experimented with new technologies, it’s become clear that success requires expanding the reach of digital assets beyond a business’s internal talent. The connected experiences that customers demand occur across a range of channels, and the people building those experiences can be a developer building a mobile app in her garage just as easily as an IT engineer. Businesses need to make their digital assets leverageable to more developers so they can build more digital experiences across more channels, scalably and securely, to engage more customers.
In this brief, we explore the diverse ways that innovation leaders have leveraged APIs to transform the way their companies do business. Download this brief to learn more about how to use the power of APIs to open new business channels for your company.
Mobile devices are everywhere. 95% of UK millennials now use smartphones1; and it’s estimated that across the globe, nearly a billion more people now use mobile phones today than did five years ago.2 Mobile commerce will continue to grow as smartphones continue to be adopted. For example, forecasts for Europe’s EU 5 (France, Germany, Italy, Spain and the United Kingdom) show mCommerce will account for 43.8% of eCommerce sales by 2020, compared to 32.9% in 2016.3 As fraud teams determine which orders to accept or reject, fraud managers are key to providing a seamless mobile checkout experience. But they also need to protect their business from fraud – and from the damage it can cause to bottom line, customer experience and brand.
Today’s consumers are more demanding than ever before. They want experiences that are personalized, relevant, and consistent—whether they’re interacting with your company online, in-store, or on the phone. Oh, and they want only positive experiences. Poor customer service is unacceptable across any channel, including the often-overlooked mobile device.
Download this brief to learn how you can deliver the most meaningful, positive, and consistent customer experiences across all channels that enhance loyalty and deliver results.
Given the fact that there are more mobile devices on the planet than there are human beings, engaging with customers via mobile should be a priority. Another interesting fact is that 90% of a consumer’s time while on a mobile device is spent in a brand’s app. Then consider this from Forrester: “Today’s customers demand a seamless, integrated brand experience delivered to them with ultimate simplicity and relevancy in real time.”
Are you ready to deliver on these demands? To learn how to create relevant, high-quality customer experiences on any mobile device, download this guide.
As you likely know, mobile testing is the art and science of building, running, and analyzing optimization tests for mobile customer experiences. What you may not know, like many marketers, is how to do mobile testing really well. It starts with a solid mobile marketing strategy and ends with an effective mobile experience.
Download this guide for the best advice from analysts, engineers, and thought leaders on how to help mobile-minded businesses master the non-desktop landscape.
New disruptive digital technologies are changing the face of workplace as well as worker expectations. The rapidly evolving 21st-century workforce is becoming increasingly mobile, contract-based, and technology savvy. Corporate real estate, IT, and HR leaders need to improve their work environments to suit these evolving needs, or they risk losing their employees to competition.
• Discusses why your employees are disengaged
• Discusses the six trends that will dominate the workforce of the future
• Describes how Cisco® Workforce Experience solutions can help enable these rich workforce experiences