Published By: NTT Ltd.
Published Date: Aug 05, 2019
Enterprises preparing for a digital future have much to consider when they modernise their network infrastructure and have to contend with connectivity demands from their business units, staff, and customers. In this e-book, leaders from different parts of our business provide their perspectives on how to approach digital transformation. In our experience at Dimension Data, now part of NTT Ltd., you can’t look at any one piece of the infrastructure puzzle without looking at all of it. And it’s the network that holds all those pieces together.
Published By: Dell EMC
Published Date: Aug 01, 2019
Pursuing agility to truly impact business transformation requires embracing date center modernization as a core competency. Crucial to this is having the most up-to-date IT instructure to support the scale and complexity of a changing technology landscape. Companies must embrace this imperative by adopting software-defined data center principles, embracing modernization, and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with fast, secure, and reliable business technology. Download this whitepaper from Dell and Intel® to learn more.
The challenges for modern marketers in their effort to create a delightful customer experience vary from the sheer volume of digital channels to organizing and operationalizing the data they create. Add to that siloed team structures both within departments and cross-functionally and before long marketers begin to scoff at “challenge” and begin to think “impossible”.
Published By: MuleSoft
Published Date: Jun 27, 2019
Banks of all sizes, from multinational firms to regional credit unions, face unparalleled pressure to digitally transform in the face of evolving customer expectations. Learn how a top 10 bank partnered with MuleSoft to address these pressures by developing an application network to rapidly modernize legacy systems, digitally transform mortgage lending, and accelerate Salesforce implementation.
Read this whitepaper to learn:
How banks can leverage APIs to accelerate integration between core banking systems, legacy applications, and modern SaaS endpoints.
The step-by-step approach a top 10 bank took to build a Center for Enablement (C4E) and transform their SDLC to accelerate application development.
How the bank created unified customer experiences across different product lines, from mortgages to wealth management, across in-person, and digital engagement channels.
Modern Marketing Is
About Being in the NOW
Traditional B2B marketing and sales tools
were built for a world that no longer exists. They
were designed with companies in mind, not
customers. The focus was on capturing as many
leads as possible, not providing people with the
best experience possible.
Champion innovation through collaboration
Win or lose? Jack Welch, former chairman and CEO of General Electric, said, "If the rate of change on the outside exceeds the rate of change on the inside, then the end is near." To win in today’s fast-paced market, you need to innovate. This eBook shows you how to transform your team and organization into one that is more agile and better equipped to innovate using a modern collaboration platform. A collaborative culture helps you:
Widen the ideation pipeline
Accelerate time to market
Deliver higher quality products and new customer experiences
Fill out the form to download the eBook to learn more about how to innovate with connected collaboration.
The modern digital experience is very much a visual experience. It's through images that we tell our stories, market our products, impart news, and entertain — and forge an emotional connection with our customers. However, delivering today's increasingly image-rich experiences is fraught with complexity. It requires dozens of renditions to optimize an image for all the devices that customers are using, not to mention their current network connection. Without an automated system, it's a daunting task. Dynamic imaging technology is the solution.
CMOs face a major dilemma: While 75% of CEOs want marketing to become more ROI-focused and attribute revenue to efforts, they’re also being tasked to innovate and lead their companies into the digital age. Read how the Oracle Marketing Cloud provides marketing leaders with data-driven solutions to unify marketing resources and empower Modern Marketing teams to deliver personalized customer experiences across each channel.
Pursuing agility to truly impact business transformation requires embracing data center modernization as a core competency. Crucial to this is having the most up-to-date IT infrastructure to support the scale and complexity of a changing technology landscape. Companies must embrace this imperative by adopting software-defined data center principles, embracing modernization, and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with fast, secure, and reliable business technology.
In December 2018, Dell Technologies commissioned Forrester Consulting to evaluate the business value of modern infrastructure in company data centers. Forrester conducted an online survey with 508 IT infrastructure technology decision makers in seven countries to explore this topic. This spotlight focuses on the 102 respondents we surveyed at midmarket businesses (MBs) with 100 to 499 employees. We found that while most midmarket fi
Published By: Dell EMC
Published Date: May 09, 2018
Modern businesses are increasingly embracing digital transformation — leveraging new technologies to reinvent core processes, business models, product offerings, and the customer experience. As businesses embark on the digital transformation journey, they need to modernize their underlying technology infrastructure to enable a more agile, customerfocused, flexible, and innovative digital workplace to drive greater human and operational efficiencies.
Intel Inside®. Powerful Productivity Outside.
Intel® Xeon® processor
Published By: Dell EMC
Published Date: May 09, 2019
.As midmarket companies pursue business growth, they must deliver differentiated products and experiences without compromising business or customer data. Crucial to this is having the most up-to date IT infrastructure to support the scale and complexity of a changing application landscape. Midmarket businesses (MBs) must modernize their data centers refreshing server infrastructure and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with secure, fast, and reliable business technology.
Download this paper, commissioned by Dell, to learn more.
Loyalty and rewards programs are powerful tools for brands to boost member engagement, acquisition, and retention. Learn why leading brands are turning to modern customer identity and access management (CIAM) solutions to scale their loyalty programs, improve user experience, and maximize ROI.
In this paper, we identify the challenges associated with transforming, expanding, and scaling customer loyalty and rewards programs and related membership initiatives, and present solutions based on real-world case studies from four industries. We explore the requirements for an enterprise-grade CIAM solution and address related issues such as build vs. buy and CIAM vs. IAM.
By examining four diverse case studies — and the resulting identity management solutions that were implemented by the respective companies — this paper provides valuable insight for any enterprise wishing to expand or uplift its customer loyalty program to meet membership needs in the age of the consumer.
To capitalize on the growth in B2B eCommerce, B2B sellers need to address the rising expectations and needs of the modern business buyer. Read this eBook to learn best practices and the key capabilities you need in a modern B2B eCommerce platform to attract and retain today's business buyer. You will learn the key capabilities to drive revenue growth, improve customer experience, and address B2B complexity.
in der modernen application Economy hängt der markterfolg immer stärker von der Fähigkeit eines unternehmens ab, multi-Channel-anwendungen mit hervorragender und einzigartiger Customer Experience bereitzustellen. um die dafür erforderlichen Service Levels zu halten, müssen sich it-teams zu einem proaktiven it-monitoring hin bewegen. Dieses White Paper gibt einen Überblick über die Hauptanforderungen, die erfüllt sein müssen, damit it-teams effektive, proaktive monitoringfunktionen einrichten können.
Erfahren Sie in diesem Bericht wie Branchenführer das Konzept des „vernetzten Kunden“ in multiplen Kanälen aufgegriffen haben und sich mit Hilfe der drei Elemente für moderne Kundenzufriedenheit von ihren Wettbewerbern abheben.
Published By: Genesys
Published Date: Dec 11, 2013
Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD.
Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to:
• Enhance Customer Experience
• Virtualize your customer service environment
• Reduce Total Cost of Ownership (TCO)
Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.
Published By: Dynatrace
Published Date: May 20, 2016
How to Modernize Your eCommerce Analytics and Improve Customer Experience: 6 best practices of digital performance masters
If you are responsible for digital performance, this eBook is your guide for:
- Maximizing revenue and brand loyalty
- Launching new initiatives wtih confidence
- Building engaging digital experiences faster
By investing in your customer experience teams, next-generation approach, and customers, you empower the modern customer across all touch points and create remarkable experiences.
Oracle has the most complete set of customer experience cloud applications to help you meet change, achieve growth, and drive customer loyalty.
Published By: Gigamon
Published Date: Jun 21, 2019
Accelerate your digital transformation journey by giving teams and tools the application visibility needed to monitor and secure modern digital applications.
Download this whitepaper to learn how you can
Isolate and extract application and component traffic across multiple tiers for monitoring,
Provide application metadata to analytics tools, enabling faster detection of customer experience, application performance and security-related issues and send only relevant traffic to the appropriate tools to reduce load and increase effectiveness.
Published By: Rackspace
Published Date: Jun 20, 2019
In order to provide next-level digital experiences, you need to balance the modernisation of existing applications with the adoption of new ones. And a key factor in your ability to deliver these modern technologies and approaches is choosing the right foundation for your digital platforms.
To help you choose the right platform for delivering more impactful customer experiences, our white paper, Modernise the Customer Experience with Your Apps: Delighting Customers Starts with the Right Cloud Foundation, covers the following topics:
• Defining goals and requirements to ensure your modernisation efforts truly make an impact on the customer experience
• Determining the right mix of infrastructure technologies to underpin the application ecosystem that powers your customer experience
• Assessing application readiness to understand which workloads are best suited for public, private, and/or hybrid cloud.
Successful email marketing, demand generation, and lead management processes hinge on a modern strategy aligned to buyer needs across all phases of the buying process — marketing automation. Using a wide spectrum of digital channels, today’s buyers employ an extensive network of tools and resources to make the most informed purchase decisions. The Modern Marketing era is driven by the self-educated buyer who marketers must engage to achieve a relevant, targeted, and value-based customer experience. Find marketing automation fundamentals here.
Read this white paper to learn why the right-now hunger of the modern customer can only be fed by an order management solution that provides a real-time view of available inventory and empowers the enterprise to deliver a true omnichannel shopping experience.