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Published By: Genesys     Published Date: Jun 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
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artificial intelligence, customer experience, customer journey, self-servic e, personalization
    
Genesys
Published By: VMware AirWatch     Published Date: Jul 19, 2017
In June 2016, VMware interviewed 575 VMware inner circle customers and partners with the goal of collecting Windows 10 insights and IT perspectives from global enterprise, commercial, and SMBs. This flipbook reveals the five key trends that were discovered for Windows 10 adoption and migration. Unified endpoint management (UEM) with Windows 10 and VMware takes these trends into account and gives customers the ability to unify desktop and mobile management under one model.
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VMware AirWatch
Published By: Sitecore     Published Date: Feb 26, 2015
Discover the overall state of Web Content Management (WCM). This report echo’s other recent analyst publications, showing recognition of Sitecore’s leadership in the industry.
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customer service, content management, vendors, digital experience, optimization, web page, hosting, business, agenda
    
Sitecore
Published By: Adobe     Published Date: Feb 08, 2016
Read Circles of Trust: Use Mobile to Engage Better, to understand how you can leverage trust to deliver a better customer experience
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adobe, mobile, engagement, customer experience, trust, emerging marketing, internet marketing, crm & customer care
    
Adobe
Published By: Adobe     Published Date: Sep 20, 2016
With a world of information and accessibility in their pockets, customers can engage with a brand whenever and wherever they want. This flexibility has made mobile technology an essential part of the way both customers and businesses interact. And to deliver experiences that feel personal and intimate, your plan needs to account for a critical building block to any relationship: trust. Read Circles of Trust: Use Mobile to Engage Better, to understand how you can leverage trust to deliver a better customer experience. Read the white paper to learn: • The four major circles of trust as a fresh approach to successful customer experience • The seven steps to effective optimization • The 3 C’s of mobile marketing • The steps for developing a mobile optimization plan across your organization
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adobe, mobile, data driven marketing, marketing, marketer, emerging marketing, marketing research, traditional marketing
    
Adobe
Published By: Marketo     Published Date: Jun 08, 2017
Read this complimentary copy of the SiriusView: Marketing Automation Platforms 2017 and learn more about Marketo’s key differentiators including its native multi-channel experience, live event management, and content recommendation functionalities. Marketo's powerful marketing automation capabilities and seamless CRM integrations are complemented by our LaunchPoint ecosystem featuring over 500 technology and service providers that offer best-of-breed solutions for today’s marketers. The full report includes: Market evaluation and analysis of 9 marketing automation platform vendors Insights for selecting a vendor based on your organization's requirements Opportunities and challenges faced when deploying marketing automation platforms
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automation, security process, virtualization, standardization, configuration management, it automation, circle it
    
Marketo
Published By: SuccessFactors     Published Date: Sep 17, 2013
Some vendors require you to rip and replace your current system. Going fast is fine, but your journey should lead to real results. That’s the SuccessFactors way — to reduce risk, manage organizational change, improve insight, and deliver business results at the finish line.
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SuccessFactors
Published By: SuccessFactors     Published Date: Sep 18, 2013
Some vendors require you to rip and replace your current system. Going fast is fine, but your journey should lead to real results. That’s the SuccessFactors way — to reduce risk, manage organizational change, improve insight, and deliver business results at the finish line.
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SuccessFactors
Published By: SuccessFactors     Published Date: Sep 23, 2013
Some vendors require you to rip and replace your current system. Going fast is fine, but your journey should lead to real results. That’s the SuccessFactors way — to reduce risk, manage organizational change, improve insight, and deliver business results at the finish line.
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SuccessFactors
Published By: Webroot UK     Published Date: Sep 06, 2013
In today's world of employees spending hours online everyday with multiple devices, Webroot offers a unique portfolio of solutions for protecting endpoints. This consists of three offerings that can be deployed independently or in any combination. When implemented together, they provide far-reaching benefits. Read this whitepaper and learn how to get manageable endpoint, mobile device and web security together.
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closing the circle, manageable endpoint solutions, webroot, security, webroot security suite, protecting endpoints
    
Webroot UK
Published By: Qualys     Published Date: Nov 05, 2013
Continuous Monitoring has become an overused and overhyped term in security circles, driven by US Government mandate (now called Continuous Diagnostics and Mitigation). But that doesn’t change the fact that monitoring needs to be a cornerstone of your security program, within the context of a risk-based paradigm. This paper from Securosis discusses Continuous Security Monitoring, including how to do it, and the most applicable use cases they have seen in the real world. It also provides a step-by-step guide for things to do for each use case to move forward with a monitoring initiative.
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qualys, securosis, secuirty monitoring, continuous monitoring, continuous security monitoring, cms< security, security programs, risk management, csm platform, use cases, attacks, change control, compliance
    
Qualys
Published By: Sponsored by HP and Intel®     Published Date: Feb 02, 2012
This white paper sponsored by HP and Intel (circle R) separates fact from fiction, reality from myth, and, in doing so, will aide senior IT executives as they make decisions around cloud computing. While dispelling cloud computing myths, we will answer tough questions: How hard is it to adopt a private or hybrid cloud? How difficult is it to maintain and secure a cloud? How will the cloud transform my business? Do I have the right skill sets in place? What are some of my cost considerations? HP and Intel are committing extensive resources to helping customers with all of their questions and concerns around cloud computing.
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intel, storage, 2.0, infrastructure, trends, storage, flexibility, drivers, market dynamics, trends
    
Sponsored by HP and Intel®
Published By: SAS     Published Date: Mar 06, 2018
These emerging technologies and solutions certainly are not unique to financial services. But Stewart, a business director of security intelligence solutions within the SAS Security Intelligence Practice, sees particular interest and application in AML circles. "There remain a good number of manual processes within financial crimes departments in financial institutions, and AI can help automate some of those rote tasks such as document review or alert triage," he says. "Due to investments in technology, there is a lower barrier of entry for midsized institutions. "And finally, there's this anxiety over the unknown - those risks they are not able to detect, that may be hidden using traditional techniques - so they're hoping that more advanced, unsupervised learning techniques can be used to identify those edge cases or behaviors that are out of norm." In an interview about analytics and the AML paradigm shift, Stewart discusses: • The new industry intrigue with artificial intelligence a
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SAS
Published By: PayScale     Published Date: Sep 26, 2013
Paying for performance seems like a simple idea, but if poorly executed, it can demotivate employees and waste time and money on an ineffective plan. Download our latest whitepaper, Strengthen the Link Between Pay & Performance. You’ll learn the following to help you on your path to developing a pay for performance plan: • 5 checkpoints on the road to success • 4 things you can do now • 9 questions you should ask to decide if your company is ready • Why pay-for-performance is considered the “holy grail” of pay structures among some circles. PayScale has your back in tough employee conversations. Fresh, detailed market data and easy reporting make those tough conversations simple and effective. Creating pay with performance has proven to improve employee retention in many companies. See how you can get started with this valuable resource from PayScale.
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PayScale
Published By: IBM     Published Date: Jan 06, 2015
Watch this webcast to learn how Pacesetters are using SaaS to provide their entire enterprise with a wide range of powerful benefits. SaaS can reduce costs, yes. But more than that, SaaS can engender rich and far reaching collaboration, lead to better decision making, and help your organization be more customer-focused and agile in the marketplace. That's not to say that the route to the winner's circle won't take some planning and preparation. You can start by asking yourself the right questions.
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saas, collaboration, customer-focused organizations, business agility
    
IBM
Published By: SAS     Published Date: Feb 09, 2016
Since the global financial crisis of 2008, stress tests have taken on growing importance and prominence in financial institution supervision and regulation. These tests, designed to measure an institution’s ability to maintain capital buffers and withstand extreme economic shocks, were imposed initially, and primarily, on the biggest multinational firms – those designated global significantly important banks (G-SIBs) or financial institutions (G-SIFIs). However, the circle for supervisory stress testing has widened to include a growing number of banks as defined by domestic jurisdictions – in the United States, for example, down to banks with $10 billion in assets under the Dodd-Frank Act Stress Test (DFAST) rule. What’s more, stress tests and their underlying scenarios can be of considerable value as a strategic management tool to a financial services company of virtually any type or size.
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sas, white paper, stress testing, supervisory stress testing
    
SAS
Published By: VMware     Published Date: Feb 24, 2017
In June 2016, VMware interviewed 575 VMware inner circle customers and partners with the goal of collecting Windows 10 insights and IT perspectives from global enterprise, commercial, and SMBs. This flipbook reveals the five key trends that were discovered for Windows 10 adoption and migration. Unified endpoint management (UEM) with Windows 10 and VMware takes these trends into account and gives customers the ability to unify desktop and mobile management under one model.
Tags : 
    
VMware
Published By: Oracle     Published Date: Oct 02, 2013
Once a popular topic in IT circles, cloud computing is now part of the business vernacular. It’s mentioned in the C-suite, it’s mentioned around the water cooler where employees discuss their latest mobile devices and it’s now a part of consumer advertising campaigns.
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oracle, marketing, saas, lob, crm & customer care
    
Oracle
Published By: Oracle     Published Date: Mar 04, 2014
This report looks at customers’ and businesses’ attitudes toward usage of multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve the customer communications across channels.
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oracle, multichannel, oracle service cloud, cross chanel, mobile service, telephony
    
Oracle
Published By: Act-On     Published Date: Apr 20, 2015
One of the most heavily debated topics in today's digital marketing circles is whether or not success on social media translates to a bump in search ranking in the major search engines.
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act-on, seo, search engine, search ranking, social, marketing, search marketing
    
Act-On
Published By: Adobe     Published Date: Sep 20, 2016
Read Circles of Trust: Use Mobile to Engage Better, to understand how you can leverage trust to deliver a better customer experience.
Tags : 
    
Adobe
Published By: Adobe     Published Date: Mar 03, 2017
With a world of information and accessibility in their pockets, customers can engage with a brand whenever and wherever they want. This flexibility has made mobile technology an essential part of the way both customers and businesses interact. And to deliver experiences that feel personal and intimate, your plan needs to account for a critical building block to any relationship: trust. Read Circles of Trust: Use Mobile to Engage Better, to understand how you can leverage trust to deliver a better customer experience. Read the white paper to learn: • The four major circles of trust as a fresh approach to successful customer experience • The seven steps to effective optimization • The 3 C’s of mobile marketing • The steps for developing a mobile optimization plan across your organization
Tags : 
mobile engagement, branding, mobile marketing, mobile optimization
    
Adobe
Published By: Genesys     Published Date: Jul 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
Tags : 
    
Genesys
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