HfS published the Top 10 Cognitive Assistant Service Provider report that explores the emerging conversational service provider ecosystem across key areas including execution ability, innovation capability, and the voice of the customer. The conversational services called as Cognitive Assistants, go beyond the traditional chatbots and augment human-customer interaction across both front- and back-office business operations. IBM was recognized for its market leadership in Cognitive Assistant that harness the power of IBM Watson capabilities – including NLP, conversation and analytics. HfS also merits IBM for demonstrating the greatest volume and depth of cognitive assistant use cases across industry verticals and enterprise processes.
Recognizing the shift to a subscription business model required real-time customer support, Autodesk turned to IBM technology to enhance its customer experience.
Using Watson Assistant, Autodesk developed a virtual agent to interact with customers, applying natural language processing (NLP) and deep learning techniques to recognize and extract the intent, context and meaning behind inquiries. Quickly resolving easy customer concerns, Watson Assistant is supporting 100,000 conversations per month, with response times 99% faster than before and leading to a 10-point increase in customer satisfaction levels for Autodesk.
Find out how Watson Assistant can accelerate your customer support experience.
Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
Read this white paper to learn how marketers are using IBM technology to learn about their customers' attitudes, preferences and buying habits from what they say on publicly available social media and through the full range of interactions that can be recorded, measured and analyzed. Discover how marketers are combining that knowledge with other sources of customer information to guide marketing decisions and shape marketing campaigns, cultivating relationships with online advocates to help steer product development, and, ultimately, boosting sales and revenue.
There is a lot of excitement in the market about artificial intelligence (AI), machine learning
(ML), and natural language processing (NLP). Although many of these technologies have been
available for decades, new advancements in compute power along with new algorithmic
developments are making these technologies more attractive to early adopter companies. These
organizations are embracing advanced analytics technologies for a number of reasons including
improving operational efficiencies, better understanding behaviors, and gaining competitive
Join us for Part 1 as senior executives from Cisco, Rockwell Automation, and Steelcase explore:
- The business case for the Internet of Things (IoT)
- Why IoT will change manufacturing as we know it
- What you need to consider before your competition does
Part 2: http://www.cisco.com/web/offers/iot-manufacturing-thankyou.html?KeyCode=%257bTreatment%20Code%257d&source_page=none&islp=nlp