An official provider of Microsoft Online Learning, C.B.Learning offers cost-effective, managed training which your team can complete without leaving the office. Their Learning Management System (LMS) is a secure online service that offers you a direct way to monitor progress and helps you extend your training budget. Try a free Microsoft course today.
ITIL Version 3 Best Practices has expanded the concept of IT service delivery from day-to-day operations of those services to the Service Lifecycle. ITIL Version 3 Best Practices includes five lifecycle phases (each with its own guidebook): Strategy, Design, Transition (which covers implementation and change), Operations and Continual Improvement.
IT and business leaders today can no longer look at IT simply as a cost center, it is now a vital part of business success. Improving the efficiency of IT and improving the measurement of its impact on business performance are at the forefront of managers' concerns. Access to ITIL books can be instrumental in providing the methodology for IT improvement. Learn more today!