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Published By: FinancialForce     Published Date: Dec 01, 2017
software solutions that have been available to manufacturers and other entities. Custom, bespoke solutions have figured greatly in service organizations during this time frame. Spreadsheets, PC-based applications and components of larger ERP suites have rounded out the software portfolio of countless service firms globally.
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FinancialForce
Published By: Adobe     Published Date: Aug 02, 2017
This digital trends report shows that this era of experience is definitely here, but it also highlights some key challenges for businesses making the change. For example, the respondents overwhelmingly claim that customer experience is their most exciting opportunity. Many of them are investing in content and design, looking to create those experiences that will feel personal, compelling and memorable.
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customer experience, insights, shared service value, consolidated services, global services division, organization optimization, social analytics, accounts receivable
    
Adobe
Published By: Navex Global     Published Date: Mar 22, 2017
Good analysis and benchmarking of hotline data helps organizations answer crucial questions about their ethics and compliance program, including: • Does our culture support employees who raise concerns? • Are our communications with employees reaching the intended audiences and having the desired effect? • Are our investigations thorough and effective? • Do we need more training? • Do we need to review or update our policies? • Do employees know about our reporting channels? Comparing internal data year over year to help answer these questions is important. But getting a broader perspective on how your performance matches up to industry norms is critical. To help, each year NAVEX Global takes anonymized data collected through our hotline and incident management systems and creates this report. For each benchmark provided in this report, you will find: • A description of the benchmark • Instructions on how to calculate the benchmark • 2016 combined data for all industries in the N
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Navex Global
Published By: Navex Global     Published Date: Jun 05, 2017
In 2017, NAVEX Global partnered with an independent research firm to survey E&C professionals from a wide range of industries about their approach to policy and procedure management. The findings represent over 1,100 respondents globally, with nearly half in C-suite or senior management roles. This report provides insights to questions such as: -What are organizations doing to address policy management today? -What are the top policy management challenges? - In what areas of policy management are organizations excelling or struggling? -What approaches are organizations taking toward automating policy management? - Are organizations satisfied with their current approach to policy management? -How will policy management programs evolve?
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Navex Global
Published By: Navex Global     Published Date: Jul 27, 2017
In 2017, NAVEX Global partnered with an independent research firm to survey ethics and compliance (E&C) professionals from a range of industries on their approach to E&C training. The findings represent responses from 929 respondents. This report provides insights and analysis of E&C training questions such as: -What approaches do organizations take? -What challenges do organizations face? -How do organizations measure effectiveness? -What outcomes or benefits do organizations realize and what influenced them? -What activities are priorities for organizations?
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Navex Global
Published By: Group M_IBM Q1'18     Published Date: Feb 14, 2018
Data science platforms are engines for creating machine-learning solutions. Innovation in this market focuses on cloud, Apache Spark, automation, collaboration and artificial-intelligence capabilities. We evaluate 16 vendors to help you make the best choice for your organization.
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gartner, magic quadrant, data science platform, machine-learning
    
Group M_IBM Q1'18
Published By: Microsoft     Published Date: Jul 20, 2018
EXPECTATIONS FOR CUSTOMER SERVICE CONTINUE TO RISE AROUND THE GLOBE Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement. Regardless of industry, service organizations are a customer engagement focal point for brands around the world. Our r
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Microsoft
Published By: Workday     Published Date: Mar 13, 2018
This report is a must-have for all service-oriented organizations considering a PSA solution. Examining the survey responses of 68 billable organizations, this detailed report gives you a holistic understanding of the benefits PSA can offer companies like yours. Read the report to see how PSA provides the real-time visibility to improve your productivity and profit.
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service oriented, psa, productivity, profit
    
Workday
Published By: Silkroad     Published Date: Jun 07, 2017
Keeping them onboard Most organizations today are focusing more attention and resources on employees—particularly on retention, engagement, and branding. Retention, especially of key players and strong contributors, is substantially based on the level of engagement employees have, and that, in turn, is reflected in the employment brand. We conducted a survey on retention, engagement, and branding in March, 2017. In this free summary, we will cover the results of the survey. Attendees will get answers to the following questions: •Do you track employee retention/turnover? •How do you define engagement? •Do you measure engagement? •What challenges do you encounter trying to improve engagement? •Do you have a formal career-planning program? •And more!
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Silkroad
Published By: AlienVault     Published Date: Oct 20, 2017
This 2017 Spotlight report reveals the latest data points and trends in how organizations are leveraging Managed Security Services Providers (MSSPs) to augment, or in some cases completely outsource their security programs. You'll learn about key findings including: The predominant driver for organizations to consider managed security services The most critical capabilities organizations look for in MSSPs The most requested security services offered by MSSPs Key benefits respondents have achieved by partnering with an MSSP Whether you are evaluating using an MSSP, or are an MSSP yourself, download this report to gain valuable insights into how MSSPs are helping their clients improve their security posture.
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AlienVault
Published By: Silkroad     Published Date: Jul 20, 2017
With all of the talk lately about this or that approach to recruiting, it’s easy to forget all about onboarding. Once you have hired someone, getting them up to speed in the company is just as important as selecting the right candidate. We recently conducted research with 401 HR professionals on the topic of onboarding and are ready to share our results with you. Check out our free report, Strategic Onboarding: How to Activate New Employees and you will learn what those professionals had to say about: • What is accomplished in the first week of onboarding • Whether onboarding activities are provided before a new employee heads to work, and what those activities are • How many organizations have a buddy or mentoring program • Who tracks which metrics, like costs or engagement, during onboarding • When onboarding ends • And much more!
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Silkroad
Published By: Druva     Published Date: Sep 27, 2017
A massive migration is taking place fueled by strategic digital transformation initiatives focusing on increasing workload mobility while delivering scalable applications that reduce downtime and increase user productivity. Learn why organizations are now looking to the cloud as it represents an appealing option for managing VMware enterprise environments.
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vmware, digital transformation, workload mobility
    
Druva
Published By: Tiny Pulse     Published Date: Dec 28, 2016
2016 saw a lot of change with employee engagement, as more and more companies realize the importance of investing in culture and professional development. However, with change comes a lot of tricky navigation on the road to success. With access to anonymous survey responses from employees at over 1,000 organizations worldwide, TINYpulse was in a unique position to review what factors that are driving employee engagement. After analyzing tens of thousands anonymous responses, we were able to make five predictions for employee engagement in 2017.
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Tiny Pulse
Published By: Fitbit     Published Date: Jan 23, 2018
Springbuk recently announced its America’s 100 Healthies Employers for 2017. This annual list celebrates the healthies in population health, taking into account organizational vision, success metrics, the impact on company culture, development of internal expertise and use of technology.
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Fitbit
Published By: Polycom     Published Date: Mar 12, 2018
"Traditional offices and meeting rooms are giving way to open team and mobile spaces, as well as huddle rooms, all of which present challenges for effective collaboration in geographically distributed organizations. Polycom can help you transform the way you and your teams work and compete more effectively with intuitive collaboration tools that fit with the way your teams work, not the other way around. The Polycom 2018 Buyers Guide will help you understand how to apply team collaboration technology to meeting spaces of all sizes.
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workplace, mobile, polycom, business, optimization
    
Polycom
Published By: Dome9     Published Date: Apr 25, 2018
Organizations continue to adopt cloud computing at a rapid pace to benefit from increased efficiency, better scalability, and faster deployments. As more workloads are shifting to the cloud, cybersecurity professionals remain concerned about security of data, systems, and services in the cloud. To cope with new security challenges, security teams are forced to reassess their security posture and strategies as traditional security tools are often not suited for the challenges of dynamic, virtual and distributed cloud environments. This technology challenge is only exacerbated by the dramatic shortage of skilled cybersecurity professionals.
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Dome9
Published By: Payscale, Inc     Published Date: Apr 04, 2018
As PayScale approaches a decade of collecting data from organizations on how they pay and how they manage the business of compensation, we’ve learned some things:
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Payscale, Inc
Published By: LogMeIn     Published Date: Feb 27, 2018
Customer service organizations are struggling to react to the pace of innovation and the explosion of channels and devices. To get ahead of these challenges, AD&D pros must deeply invest in automation — automated answers, automated conversations, automated agent guidance, and automated end-to-end processes. They must also invest in intelligence to ensure automated technologies evolve and learn from prior interactions over time. Automation and intelligence quell the headcount increases. They will free agents from working on low-value or repetitive tasks, as they will only have to address highly complex customer scenarios or exceptions to standard operations. This also enables them to focus on building connections with customers to garner their satisfaction and loyalty.
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customer, service, operations, optimization
    
LogMeIn
Published By: LogRhythm     Published Date: Jun 19, 2018
As uncertainties—cybersecurity and otherwise—swim around us with increased velocity and frequency, it’s always helpful to hear directly from security leaders in the trenches of our industry. These first-hand accounts have the unique ability to shed light on the challenges security professionals and their teams face nearly every day of their work lives. That’s precisely what this “2018 Cybersecurity: Perceptions & Practices” benchmark survey accomplishes. It provides insights into the state of the cybersecurity practice of 751 mid- to large-sized organizations in the United States, United Kingdom, and AsiaPacific regions.
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cybersecurity, survey, security, leaders, data, industry
    
LogRhythm
Published By: Gigamon     Published Date: Dec 13, 2018
Despite increasing security budgets, companies find there is too much data for new tools to analyze, not enough skilled IT security professionals and little confidence in current technology investments. Read the “2018 Cyberthreat Defense Report” to learn how your peers are managing increased breaches, vulnerabilities and encrypted traffic. How does your cyberthreat approach compare to other security pros who are protecting their organizations? Learn now.
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Gigamon
Published By: Great Bay Software     Published Date: Apr 12, 2018
"CyberEdge Group’s fifth-annual Cyberthreat Defense Report is a comprehensive review of the perceptions of 1,200 IT security professionals representing 17 countries and 19 industries. The new 2018 report provides the most geographically comprehensive view of IT security perceptions in our industry. With a 360-degree view of organizations’ security threats, security professionals can identify issues facing the market and know how their peers are reacting. Key insights from this year’s report include: • ‘Lack of skilled personnel’ is the greatest inhibitor to IT security’s success • 77% of networks were breached last year – the first decline in five years! • 12% of a typical enterprise IT budget is spent on security • 55% of organizations were compromised by ransomware last year Download the Cyberthreat Defense Report Executive Summary today!"
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Great Bay Software
Published By: Great Bay Software     Published Date: Jul 16, 2018
"CyberEdge Group’s fifth-annual Cyberthreat Defense Report is a comprehensive review of the perceptions of 1,200 IT security professionals representing 17 countries and 19 industries. The new 2018 report provides the most geographically comprehensive view of IT security perceptions in our industry. With a 360-degree view of organizations’ security threats, security professionals can identify issues facing the market and know how their peers are reacting. Key insights from this year’s report include: • ‘Lack of skilled personnel’ is the greatest inhibitor to IT security’s success • 77% of networks were breached last year – the first decline in five years! • 12% of a typical enterprise IT budget is spent on security • 55% of organizations were compromised by ransomware last year Download the Cyberthreat Defense Report Executive Summary today!"
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Great Bay Software
Published By: Adobe     Published Date: May 15, 2018
There’s no doubt in the trends. Focusing on the customer experience is at the top of the priority list for most companies. Personalization plays a key role as top organizations strive to make experiences as compelling as possible with the integration of artificial intelligence and cloud-based technology. To understand and prioritize what your next big moves should be, read The Econsultancy 2018 Digital Trends report. Here’s what’s top of mind for the majority of your peers: Increasing digital marketing activities and budgets Investing in well-designed user journeys that facilitate clear communication Valuing creativity and design to differentiate their brands Combining digital skills with technology to improve customer experience
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Adobe
Published By: Adobe     Published Date: Apr 17, 2018
There’s no doubt in the trends. Focusing on the customer experience is at the top of the priority list for most companies. Personalization plays a key role as top organizations strive to make experiences as compelling as possible with the integration of artificial intelligence and cloud-based technology. To understand and prioritize what your next big moves should be, read The Econsultancy 2018 Digital Trends report. Here’s what’s top of mind for the majority of your peers: • Increasing digital marketing activities and budgets • Investing in well-designed user journeys that facilitate clear communication • Valuing creativity and design to differentiate their brands • Combining digital skills with technology to improve customer experience
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Adobe
Published By: Adobe     Published Date: May 04, 2018
There’s no doubt in the trends. Focusing on the customer experience is at the top of the priority list for most companies. Personalization plays a key role as top organizations strive to make experiences as compelling as possible with the integration of artificial intelligence and cloud-based technology. To understand and prioritize what your next big moves should be, read The Econsultancy 2018 Digital Trends report. Here’s what’s top of mind for the majority of your peers: • Increasing digital marketing activities and budgets • Investing in well-designed user journeys that facilitate clear communication • Valuing creativity and design to differentiate their brands • Combining digital skills with technology to improve customer experience
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Adobe
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