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Published By: Service Now     Published Date: Jan 26, 2018
At the highest level of organizations, a new management directive has emerged to meet the changed nature of customer demands and interactions as well as the need to differentiate within the market. This directive has one goal: providing a differentiated customer service experience. As products become increasingly commoditized, organizations can set themselves apart from their competitors by providing a unique customer service experience that creates a "relationship" based on intangible benefits that their customers will find hard to give up. While this vision is theoretically sound, it requires a significant tactical shift in business thinking and processes. The modern customer's habits and service requirements have changed radically. Meeting these needs challenges many historically held beliefs and practices regarding the customer and modes of interaction.
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Service Now
Published By: Quantum Metric     Published Date: Oct 18, 2019
At Quantum Metric, helping companies improve digital customer experience is our passion. We’ve harnessed the learnings and observations we’ve had across dozens of Fortune 500 organizations to develop a methodology that companies can use to achieve meaningful results quickly - helping leadership and teams highlight the lowest hanging fruit in their organizations. The principles for our guide are: Be Easy to Understand. Five clear steps with specific goals and outcomes. Provide Value from Day One. No month-long assessments required. Deliver Quantifiable Outcomes. Clear, objective, and measurable improvements. Be Consistent. Produce repeatable results. Be Universal. Applicable to a wide-variety of businesses and situations. Using the concepts illustrated within this methodology, digital teams from every industry have been able to consistently deliver stellar customer experiences that encourage and maintain long term brand loyalty.
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Quantum Metric
Published By: Skillsoft     Published Date: Jun 23, 2016
What if you could effortlessly connect people to the tools and resources that make continuous, self-directed learning and development both accessible and meaningful throughout the work day? Imagine a world where development and career discussions become meaningful and actionable, connecting people seamlessly to the learning and content they need to close skill gaps and map a personal path for progression. Come see how you can enable the Self-Developing Organization - a new workplace culture that simplifies the pursuit of organizational and individual objectives while empowering individuals, managers and leaders.
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best practices, business optimization, business management, talent management
    
Skillsoft
Published By: SumTotal, a Skillsoft Company     Published Date: Jun 24, 2016
What if you could effortlessly connect people to the tools and resources that make continuous, self-directed learning and development both accessible and meaningful throughout the work day? Imagine a world where development and career discussions become meaningful and actionable, connecting people seamlessly to the learning and content they need to close skill gaps and map a personal path for progression. Come see how you can enable the Self-Developing Organization - a new workplace culture that simplifies the pursuit of organizational and individual objectives while empowering individuals, managers and leaders.
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best practices, business optimization, business management, organization, talent management
    
SumTotal, a Skillsoft Company
Published By: Red Hat     Published Date: Jun 09, 2014
Read this whitepaper to learn how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.
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red hat, storage, data deluge, it organizations, emerging technologies, software defined storage platforms
    
Red Hat
Published By: Red Hat     Published Date: Jun 10, 2014
Read this whitepaper to learn how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.
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red hat, storage, data deluge, it organizations, emerging technologies, software defined storage platforms
    
Red Hat
Published By: STARLIMS     Published Date: Jun 09, 2014
The laboratory is a strategic asset for your organization. Laboratory data comprises the majority of medical records and is critical for accurate diagnoses. Physicians depend on reliable laboratory result data to deliver optimal care. Efficiency is critical for laboratory success; it enables your lab to ensure patient safety, reduce operating costs and increase revenue. STARLIMS offers clinical laboratories a powerful solution suite, which includes configurable tools to manage complex testing workflows, enforce rules-based actions, promptly format and deliver laboratory results to clinicians by their preferred method, track and route bar-coded specimens within the lab and across the network for more efficiency, as well as distribute and manage bio specimen inventories.
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nfusion, starlims, laboratory, laboratory system, data, strategic, physicians, healthcare, information technology, practice management
    
STARLIMS
Published By: Internet Security Systems     Published Date: Aug 21, 2009
Spyware is but the latest in a long list of Internet threats facing individuals and organizations alike. While it may sound relatively innocuous, spyware is the culmination of years of hacking development by cyber criminals. Spyware does more than just spy; it records and reports back specific information about the computer it infects.
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spyware, information management, information theft, identity theft, data protection, anti spyware, anti-spyware, cybercrime, cyber crime, hacker, web security, internet security, internet security systems
    
Internet Security Systems
Published By: Avetta     Published Date: May 22, 2017
Procurement is a risky business. Procurement managers are responsible for obtaining materials, goods, and services at the lowest reasonable cost—and they are responsible for ensuring that the supplier or vendor reliably provides high-quality goods, in both the present and the future. They must make sure that the organization does not knowingly or unknowingly engage in, support or turn a blind eye to criminal behavior, like bribery. They must negotiate contractual agreements that protect the company against possible disputes, and much more. Add to those responsibilities and risks the expectation that organizations will commit themselves to corporate social responsibility (CSR), embracing business practices that value and account for more than just short-term financial performance. But procurement managers are unlikely to have extensive expertise in EHS issues, so EHS professionals have an important role to play in identifying and mitigating the environmental, health, and safety-relat
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Avetta
Published By: Pillar Data Systems     Published Date: Apr 20, 2010
In this brief 23-minute on-demand Webinar, opinion leaders from Pillar Data Systems and industry experts from featured analyst firm, Gartner, Inc., break down the challenges that today's organizations face and help them to select a flexible storage platform that will adapt to changing business and application requirements while minimizing risks and reducing management complexity.
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pillar data systems, modern storage infrastructure, it infrastructure, productivity, tco, green it, data
    
Pillar Data Systems
Published By: SAS     Published Date: Mar 06, 2018
Known for its industry-leading analytics, data management and business intelligence solutions, SAS is focused on helping organizations use data and analytics to make better decisions, faster. The combination of self-service BI and analytics positions you for improved productivity and smarter business decisions. So you can become more competitive as you use all your data to take better actions. Instead of depending on hunch-based choices, you can make decisions that are truly rooted in discovery and analytics. And you can do it through an interface that anyone can use. At last, your business users can get close enough to the data to manipulate it and draw their own reliable, fact-based conclusions. And they can do it in seconds or minutes, not hours or days. Equally important, IT remains in control of data access and security by providing trusted data sets and defined processes that promote the valuable, user-generated content for reuse and consistency. But, they are no longer forced
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SAS
Published By: SAS     Published Date: May 24, 2018
Constant market shifts and changing customer preferences add to the challenge of outperforming your competitors and surpassing stakeholder expectations. But what can be done to steer your organization down the path to greater success? By now, we all know it’s not just historical reporting about the past that will provide the answers needed to drive a business forward. Everyone – from executives and analysts to frontline staff – must have access to insights about the future that will enable them to make the best decisions and take the actions needed to keep their organizations agile. This means the ability to peer into data, explore it, understand it, analyze it and produce insights that provide those aha moments and take actions on it. Such things cannot be done with multiple tools that are rigid, limiting and difficult to use. A new breed of business intelligence is required. Gone are the days when reports looked at singular issues, took possibly days or weeks to create, and required
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SAS
Published By: IBM     Published Date: Jul 02, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does. From an IT perspective, there is a fairly straightforward sequence of applications that businesses can adopt over time that will help put direction into this journey. IDC outlines this sequence to e
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IBM
Published By: Group M_IBM Q418     Published Date: Sep 10, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does. From an IT perspective, there is a fairly straightforward sequence of applications that businesses can adopt over time that will help put direction into this journey. IDC outlines this sequence to e
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Group M_IBM Q418
Published By: Group M_IBM Q418     Published Date: Dec 18, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does.
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Group M_IBM Q418
Published By: Group M_IBM Q119     Published Date: Dec 18, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does.
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Group M_IBM Q119
Published By: IBM APAC     Published Date: May 12, 2017
This white paper describes omnichannel IT support, why it has become critical for a superior personalized user experience and how organizations can begin incorporating this more cognitive strategy into their IT support organizations.
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it support, internet of things, iot, cognitive strategy, digital transformation
    
IBM APAC
Published By: Achievers     Published Date: Mar 21, 2012
Organizations spend over $48 billion per year on employee rewards and recognition programs; however there are critical limitations to the traditional approach. In this research bulletin, Bersin & Associates discusses how Rewards and Recognition has changed to cater today's workforce.
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employee recognition, employee engagement, employee rewards, hr trends, generation, gen x, gen y, millennials, retention, engage, business results, corporate culture
    
Achievers
Published By: FireEye     Published Date: Feb 28, 2014
Organizations face a new breed of cyber attacks that easily thwart traditional defenses. These advanced attacks are targeted. They are persistent. And they are devastatingly effective at breaching your systems and stealing your sensitive data. This paper examines: The limitations of existing security solutions; Several security architectures, including sandbox-based products; An architecture built from the ground up to truly protect against today's advanced attacks.
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fireeye, persistent threats, advanced attacks, data centers, cyber-attacks, speed of detection, accuracy of detection, small businesses, information security, security threats, fireeye platform, protecting data, cyber targets, cybercriminals, prime target, midsize businesses
    
FireEye
Published By: Aprimo, Inc.     Published Date: Dec 23, 2008
BearingPoint wanted a “one-stop-shop” for its growing marketing organization that was easy to setup and didn’t require a lot of resources. A tool was needed to help with the wide-range of marketing activities that satisfied the needs of the entire marketing team. This system needed to easily handle financial and legal requests, capture campaign and event data, support creative development and reduce manual processes that contributed to the lagging of concrete knowledge of their marketing budgets and spending at any given point in time.
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aprimo, marketing operations, financial visibility, marketing resource management
    
Aprimo, Inc.
Published By: IBM     Published Date: Jan 06, 2015
Watch this webcast to learn how Pacesetters are using SaaS to provide their entire enterprise with a wide range of powerful benefits. SaaS can reduce costs, yes. But more than that, SaaS can engender rich and far reaching collaboration, lead to better decision making, and help your organization be more customer-focused and agile in the marketplace. That's not to say that the route to the winner's circle won't take some planning and preparation. You can start by asking yourself the right questions.
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saas, collaboration, customer-focused organizations, business agility
    
IBM
Published By: SAS     Published Date: Aug 03, 2016
The financial collapse of 2008 had the greatest impact on the financial services industry since World War II, resulting in consolidation and extensive regulation. The crisis coincided with increased competition from emerging economic powers, nonbanks and fintech organizations. Consumer behavior, from the adoption of mobile banking to P2P payments, forced banks to retool and respond with innovative products and investments in new delivery channels. Technology changed rapidly as well. In the capital markets, trading became fully automated, with pricing, risk decisions and settlement across exchanges made in milliseconds
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finance, best practices, productivity, economic power, consolidation, fintech, technology, data, security, risk decision
    
SAS
Published By: JBoss Developer     Published Date: Oct 21, 2016
Java applications have been a central technology for enterprises for two decades. This wealth of data, functionality, and knowledge are critical to enterprises. With Java-based applications, modern development can build on a platform that enables cloud-native architectures while simultaneously supporting existing applications. This combination of traditional enterprise-wide monoliths and cloud-based application deployment allows organizations to take advantage of existing knowledge and resources while actively moving toward newer application models.
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middleware, java, big data, analytics, mobile development
    
JBoss Developer
Published By: Red Hat     Published Date: Jan 02, 2018
Organizations are at a strategic crossroads. According to IDC analysts,1 two-thirds of CEOs will center their corporate strategies around digital transformation initiatives. The goal of digital transformation is only partly to make existing functions more effective. The greater goal is to be able to do new things and use existing data in new, better ways. Yet, 72% of current IT spending2—and the focus of IT resources—is on maintaining existing systems. This creates tension between what needs to be done today and what should be done for the future. Middle-tier applications, according to IDC,3 are the core of a digital transformation strategy because they provide data integration, messaging, and application programming interface (API) management. Middle-tier applications also provide a platform for application development and management that can handle traditional enterprise applications and cloud-native, distributed applications. Specifically, a Java™ EE-based application platform can
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Red Hat
Published By: Epicor     Published Date: Apr 04, 2016
By selecting the right technology, you can maximize operational efficiency and decision-making, and propel your organization’s profitable growth. Download the eBook to learn more.
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epicor, morar, distribution, business efficiency, ecommerce, growth
    
Epicor
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