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Published By: Echopass     Published Date: Sep 07, 2007
Not all companies that have adopted multi-sourcing have realized the expected levels of savings.  A single over-arching problem is often the cause when multi-sourcing delivers disappointing results in service and/or savings.
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multi-sourcing, call center outsourcing, remote agents, disaster prevention, ip call center, ip contact center, contact center solutions, contact center software, hosted call center, contact center, on-demand contact center, hosted contact center systems, crm, echopass
    
Echopass
Published By: Thinksoft     Published Date: Nov 13, 2007
This guide/primer serve as an introductory how-to guide on outsourced software testing for business heads as well as software project managers. It first places testing within the content of total product life cycle and then describes the sequential stages within testing program, and how these stages can run parallel with the other development stages.
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outsourcing, outsourced software testing, software testing, testing vendor, stages in outsourced software testing, product development life cycle, thinksoft, thinksoft global
    
Thinksoft
Published By: Thinksoft     Published Date: Dec 03, 2007
This white paper acts as a tool, for CEO's and Business and IT heads, helps reduce application deployment risks and costs. This paper attempts to establish how outsourcing test services to an independent domain-focused specialist company can substantially mitigate deployment risks. Business users are assured of receiving reliably better quality application well within cost and time budgets.
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outsourcing, outsourced software testing, software testing, testing vendor, stages in outsourced software testing, independent software testing, thinksoft
    
Thinksoft
Published By: Oce Business Services     Published Date: Jun 24, 2009
Download this free report to explore the potential of applying business performance management principles to advance document performance management to reduce costs; better manage documents as vital strategic, financial and information assets; and secure positive returns on investments from outsourcing. Learn more today!
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oce, kpi, ekg, document processes, mail center, print/copy operations, records, operations, cost cutting, documents, information, roi, return on investments, oce max, real time, dpm, document intensive, bpm, ediscovery, key performance indicator
    
Oce Business Services
Published By: Managed Systems, Inc.     Published Date: Aug 14, 2008
No matter the size of the business, technology plays a critical role in its financial success. At the most basic level, companies have to deal with desktop and laptop computers for all their employees, e-mail, access to the Internet, Blackberries, and other kinds of on-site and remote devices. Add networking issues like viruses, spam and bandwidth utilization, and suddenly, this effort becomes a major challenge to anyone operating a small or mid-sized business (SMBs) with limited resources and a limited budget.
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network management, smb, small business, medium business, mid-sized business, smb networks, managed systems, it services, outsourcing, outsourced it, managed services, managed systems, tech support, it solutions, security, compliance, disaster recovery
    
Managed Systems, Inc.
Published By: Archway     Published Date: Nov 21, 2008
The role of marketing is constantly changing. As budgets shrink and demands grow, marketing departments across the country are being carefully scrutinized for their effectiveness. Top executives are holding marketers more accountable, which means they must not only deliver results, but also find ways to measure the actual bottomline impact of their marketing initiatives.
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archway, roi, marketing operations management, outsourcing, business assessments, market planning, product procurement
    
Archway
Published By: Ping Identity     Published Date: May 05, 2009
Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing web Services has been a challenge until recently, as typical Web authentication and authorization techniques employed browser-to-server architectures (not program-to-program). This resulted in user identity ending at the Web Application Server, forcing the Web Services Provider to trust blindly that the Web Services Requester had established identity and trust with the end user.
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pingidentity, sso, standards-based, web 2.0, identity enabled, browser-to-server, soap, saml, security assertion markup language, pki, public key infrastructure, soa, oasis, ws-trust, sso, single sign-on, service oriented architecture, rest, user identity mapping, ldap
    
Ping Identity
Published By: Software Quality Systems (SQS)     Published Date: Oct 05, 2010
White paper discussing the specific opportunities available to companies through the use of MTS; using different areas of activity to show how the introduction of MTS impacts on technology, processes and organisation
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software testing, outsourcing, managed testing services, quality assurance
    
Software Quality Systems (SQS)
Published By: Lumension     Published Date: Jan 11, 2012
The 2012 State of the Endpoint focused on four topics on the state of endpoint security: risk, productivity, resources and com­plexity. Find out more!
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vulnerability management, patch management, vulnerability assessment, data protection, data loss, data theft, endpoint protection, compliance, outsourcing, cybercrime, data theft, web 2.0, workforce mobility, malware, encryption, data encryption, regulatory compliance, endpoint security
    
Lumension
Published By: Lumension     Published Date: Jan 11, 2012
Find out why fixing 3rd-party app vulnerabilities is at the core of IT security-and how to make sure patch management is optimizing your security.
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vulnerability management, patch management, vulnerability assessment, data protection, data loss, data theft, endpoint protection, compliance, outsourcing, cybercrime, data theft, web 2.0, workforce mobility, malware, encryption, data encryption, regulatory compliance, endpoint security
    
Lumension
Published By: CEEOA     Published Date: Dec 03, 2010
CEEOA released its annual report on the state of IT outsourcing service providers market in the CEE region 'Central and Eastern Europe IT Outsourcing Review 2010'.
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it outsourcing, software development, research, cee region
    
CEEOA
Published By: HP and Intel® Xeon® processors     Published Date: Aug 01, 2012
An increasingly global and mobile workforce is changing the way IT needs to support the business. Worker demographics are also changing, resulting in different expectations on how IT delivers data and applications. HP and VMware make this important move to Client Virtualization safe and easy by testing and developing the most popular solutions. On its sixth generation Client Virtualization reference architecture, HP tests many combinations of storage, networking, and blades to best handle the Client Virtualization workloads.
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client virtualization, reference architecture, core design, client virtualization, active directory, local users, vdi, user data, outsourcing, work from home, branch, endpoint devices, firewall, vpn, stacking links
    
HP and Intel® Xeon® processors
Published By: Vendor Management Solutions, LLC     Published Date: Apr 12, 2011
Outsourcing advisors available for small and mid-sized companies.
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outsourcing, governance, consultants, advisor, strategic sourcing
    
Vendor Management Solutions, LLC
Published By: TriNet     Published Date: Jun 13, 2011
Read about three companies and their challenges that drove them to outsource.
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trinet, integrated hr outsourcing, in-house infrastructure, internal costs, human resources, cost structure
    
TriNet
Published By: TriNet     Published Date: Jun 13, 2011
Read about three companies and their challenges that drove them to outsource.
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trinet, integrated hr outsourcing, in-house infrastructure, internal costs, human resources, cost structure
    
TriNet
Published By: TriNet     Published Date: Sep 30, 2015
Read about three companies and their challenges that drove them to outsource.
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TriNet
Published By: Deliver     Published Date: Jul 25, 2011
How decoupling creative and production in digital marketing generates higher ROI, strengthens brands and produces competitive advantage through increased efficiency and effectiveness.
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creative, production, digital marketing, decoupling, increased efficiency and effectiveness
    
Deliver
Published By: Dell Storage     Published Date: Aug 14, 2012
The importance of healthcare providers to assure their patients the utmost security, confidentiality and integrity of their sensitive information cannot be understated. This means being HIPAA compliant within every aspect of their practice, with a particular emphasis on the components of their healthcare IT infrastructure This white paper described elements and best practices of a HIPAA compliant data center. This comprehensive guide spans the administrative, physical, and technical safeguards of the HIPAA Security rule from the physical security and environmental controls necessary of the facility itself, to the requirements needed between a Covered Entity (CE) and the data center provider when outsourcing. Detailing both the benefits and risks of a third-party partnership, this white paper provides answers to key questions such as what exactly makes a data center HIPAA compliant, what to look for when choosing a service provider to work with, and why a Business Associate Agreement (BAA) is important for establishing accountability with these partners.
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hipaa, compliant, data, center, centers, healthcare, providers, assure, patients, utmost, security, confidentiality, integrity, sensitive, information, compliant, compliance, practice, particular, emphasis
    
Dell Storage
Published By: Skytap     Published Date: Aug 23, 2017
Cloud migration has exploded in popularity since General Electric’s (GE’s) flashy keynote at Amazon Web Service’s (AWS’s) re:Invent in September 2015. GE claims to be migrating all workloads not containing secret information. Enterprises are revisiting public cloud and exploring whether existing or systems-of-record applications have a place in that world. Infrastructure and operations (I&O) professionals on this path should avoid a one-size-fits-all approach to outsourcing and migration plans, opting instead for an app-by-app assessment.
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Skytap
Published By: RSM US     Published Date: Dec 18, 2017
Middle market companies are becoming more comfortable with outsourcing solutions, driving increased utilization of finance and accounting outsourcing (FAO). The evolution of FAO enables companies to focus on their core business, while leveraging external resources to increase finance and accounting productivity. What makes RSM’s FAO platform different is specific industry knowledge, and unique business processes, workflows and structures that have been developed through years of successful engagements. We implement proven strategies from a people, process and technology perspective that are customized for each client and can’t be found in an out-of-the-box technology solution.
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RSM US
Published By: RSM US     Published Date: Dec 20, 2017
There is an increasing demand for finance and accounting outsourcing (FAO) among middle market companies, as organizations become more comfortable with the solution. FAO helps companies enhance the efficiency and effectiveness of the finance and accounting function through process and technology improvements, enabling internal employees to focus on the core business. RSM US LLP’s FAO platform goes beyond out-of-the-box functionality within technology solutions, integrating additional intellectual property, including workflows, business processes and organizational frameworks. By leveraging this comprehensive platform, our FAO team can help middle market companies overcome a myriad of finance and accounting challenges. These include hiring, training and developing staff, and most importantly producing actionable finance and accounting information in a timely manner to make critical business decisions.
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RSM US
Published By: KPMG     Published Date: Nov 21, 2018
Many BPO providers have already invested heavily in robotic process automation (RPA), providing an opportunity to renegotiate your BPO contract to reflect the cost savings they are making as a result. But there’s more. Contract renegotiation also creates an opportunity to leverage providers’ investment to accelerate automation in your own business. Read this to discover: • the benefits of automating business processes and the impressive level of cost savings this can deliver • the impact of automation on the BPO market and the implications this has for BPO contracts • a five-step processing for assessing and renegotiating your outsourcing contract • three options for starting your automation journey.
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KPMG
Published By: Gameffective     Published Date: Feb 22, 2019
Microsoft is a leading global technology platform and productivity company headquartered in Redmond, Washington. The company’s B2C customers are served by Microsoft’s Consumer Support Services, which has a network of global support centers (provided by Business Process Outsourcing Companies) located in many regions and countries, including North America, Europe, Latin America, India, and Philippines. These centers employ thousands of agents, providing customer assistance in many languages.
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Gameffective
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