Creating a successful patient experience strategy is a long-term investment in planning, surveying, training, and technology. Healthcare organizations hope these efforts will pay off at the very least with a growing base of loyal patients, better care quality, and stable reimbursement. And then there are those organizations that are turning patient experience into a movement. What’s their endgame? They intend to build state-of-the-art service-oriented cultures that rival other industries, and they are doing it through data analytics, unique communication programs, radical cultural shifts, and consumer-centric technologies.
Published By: Nextgen
Published Date: Aug 08, 2017
Meditouch helps integrate patient engagement across your practice and the care continuum.
Foster patient satisfaction and achieve front office efficiency.
YourHealthFile patient portal for convenience, transparency, and communication.
Patient-generated data alleviates staff burnout via manual duties; prevents bottlenecks.
Easily refill Rx, reduce no-shows, quickly fill cancellations.
iPad functionality supports education and doctor patient relationship.
Garner better reviews, gain more online visibility, market your practice to new patients.
t’s stunning really, that something as basic as communication among your care team members is such a significant factor in your success as a health delivery organization. And yet, it’s proven every day in
hospitals and other patient care settings throughout the nation. Every one of these either affects or reflects your ability to complete tasks effectively.
At right is a list of metrics that are affected by communications among clinical staff.
Hospitals and other care organizations are turning to clinical communication & collaboration solutions—often referred to as
CC&C systems—as a way to improve care-team coordination and
to expedite care delivery. But there’s an unexpected challenge
with this journey.
These clinical communication solutions are changing so rapidly, it’s not easy for IT decision-makers to be confident with their vendor selection. You want to pick the best system for your organization, but there are so many factors to consider. And the factors keep changing. At any moment, you don’t know what you don’t know.
This Technical Buyer’s Guide is for you if:
• You’re an IT professional in a healthcare organization that provides direct patient care.
• Your organization is thinking of purchasing a new system to support clinical communications among
your clinical and administrative staff.
• You’re looking for technical details that will help you choose the best communication solution for your
By now you’ve seen The Joint Commission’s often-quoted statistic that nearly 80% of serious medical errors involve miscommunication during the handoff between providers and care settings. The newest clinical communication technology is designed to close dangerous communication gaps. Top clinical communication platforms offer advanced collaboration tools to ensure that critical patient information makes it safely from one care setting to another. Download this guide to learn how a clinical communication platform can significantly improve patient outcomes in 5 key areas.
Covert communications are key enablers of cyber attacks that allow remote humans to patiently manage and direct their attacks undetected. Attackers choose these vehicles specifically for their ability to evade signatures, malware sandboxes and reputation lists.
To learn how Vectra empowers security teams to automatically pinpoint active cyber attacks as they’re happening, correlate threats with the hosts that are under attack, prioritize attacks that pose the greatest business risk, and quickly prevent or mitigate loss, register to get the white paper Detecting Covert Communications.
Our web-based patient communication system and services go well beyond medical scheduling software by improving all patient interactions outside of the office. Learn how physicians can communicate with patients online and improve their bottom lines with our unique approach to medical scheduling software and other automated messaging services.
The large family practice located near Boston, MA leverages athenaCommunicator, an on-demand, automated and live patient communication service that supports and streamlines patient-physician interactions outside the exam room.
Managing pain is vital to how hospitals are measured on patient satisfaction. Learn how a hospital uses an interactive patient care solution to streamline pain feedback, integrating with an EMR, nursing notification and pharmacy dispensing systems.
Published By: DrFirst
Published Date: Mar 13, 2015
Secure, efficient communication between doctors and staff is key to reliable patient care. For Groves Community Hospice, every situation involving patients requires rapid response; this poses a particular challenge, as more than 80 percent of the hospice staff work in the field.
With so many doctors and staff off-site or on-call, and considering the inherent urgency of hospice care, Groves needed to streamline staff communications and enable a better way for physicians and staff to connect and discuss critical patient issues within a secure environment.
In 2010, Children’s Hospitals and Clinics of Minnesota underwent a renovation at its Minneapolis facility. The goal was to transform the entire location into a place where patients and families – who previously received care in a shared-space environment – would enjoy private, family-centric rooms. Such a renovation would also transform the way staff worked together. Minnesota Children’s used the project as an opportunity to reevaluate its entire workflow and communications infrastructure.
Read this case study to learn how Minnesota Children's Hospitals and Clinics of Minnesota implemented AeroScout® Real-Time Staff Visibility Solutions to achieve a quieter patient environment, enhanced safety, and improved workflow.
"In healthcare, as the trends supporting eHealth accelerate, the need for scalable, reliable, and secure network infrastructures will only grow. This white paper describes the key factors and technologies to consider when building a private network for healthcare sector enterprises, including:
Transport Network Equipment
Outside Fiber Plant
Reliability, Redundancy, and Protection
Services, Operation, Program Management, and Maintenance
Download our white paper to learn more."
A highly resilient data and communications network that supports easy accessibility and cost efficiency is a requirement for hospitals and medical facilities that seek to leverage technology to digitally transform their processes.
Alcatel-Lucent Enterprise (ALE) provides a broad range of robust and secure networking, infrastructure and communication products and services to connect patients, caregivers, staff and the entire healthcare ecosystem. ALE specialized data and communications networks for healthcare providers optimize the care pathway through improved communications and more efficient processes to provide more timely, safe and effective care.
To find out more download this whitepaper today.
In their efforts to keep up with these varied needs, healthcareorganizations are experiencing a proliferation of assets and assettypes. But assets themselves are experiencing a convergence.Clinical devices for patient monitoring and care, building systems for cooling and lighting, and technology devices forcommunications and recordkeeping share a common foundation.
Mobile devices help clinicians improve the quality of patient care and save lives by improving staff communication and collaboration, and by providing instant access to a wealth of mission-critical information — from real-time lab results to a change in a patient’s condition or verification of the “5 rights” of medication administration at the patient bedside. In addition, mobility also helps healthcare organizations comply with important governmental and regulatory safety standards, without tasking an already overburdened nursing staff with additional paperwork. This white paper provides guidance for planning and implementing a clinical mobility solution in today’s healthcare environment, including a five-step roadmap to help key stakeholders identify needs.
Zebra’s broad range of enterprise-level, healthcare-designed, end-to-end solutions provides a wealth of benefits throughout a healthcare facility, enabling clinicians, staff and administrators to sense, analyze and act in real time. Identity solutions can help improve accuracy and enhance patient safety, deliver greater operational efficiency and caregiver confidence, and improve the patient experience. Mobility solutions help improve staff communication and collaboration with enterprise effectiveness and workflow efficiency. Intelligence solutions offer greater visibility to data on patients, staff, assets and the facility overall for better decision making.
Dallas-based Parkland Health & Hospital implemented a Zebra technology solution to create a mobile-enabled workforce at its new state-of-the-art hospital campus. That mobile solution enabled the nursing staff to focus on what’s most important — patient care. The solution gave nurses the ability to communicate in real time, access right-now information and take the right action with that information.
Parkland’s leadership was able to track all patient activities from positive patient identification and specimen collection to laboratory specimen tracking and pharmacy medication administration. Additionally, hospital staff communication with voice and secure texting, along with patient alerts and
alarms—all help increase patient safety, care and satisfaction.