Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting.
It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
"To be competitive today, you must deploy robust, innovative applications that meet your customers’ needs. Many times, those new apps depend on existing apps and data sources to function. The success of your apps—not to mention your ability to compete—depends on your ability to integrate new services with old systems and technologies.
By integrating with Red Hat Fuse, these organizations achieved:
- An average three-year ROI of 520%.
- A payback time of six months.
- 5.5x more apps integrated per year.
- 31% better app performance.
Download the IDC whitepaper to learn more, and see how Red Hat Fuse can make your apps more efficient and productive."
Digitalization has spurred new opportunities for how business gets done. With the emergence of big data and mobility, enterprises see the promise of making employees more productive and keeping customers more engaged. And they recognize that efficient, prompt application development and delivery are instrumental for taking advantage of these new opportunities. In this unforgiving era of digitalization, you need to be first to market if you want to flourish.
Published By: Aon Hewitt
Published Date: Jan 20, 2015
Today in the United States, employer-sponsored health benefits are the source of coverage for more than 149 million individuals.1 Fueled by many factors, including rising costs, legislative changes, new provider models, and evolving market forces, the health care industry is undergoing a transformation. And as health care evolves, so must the employer’s role in it. What has not changed, however, is employers’ belief that health benefits are a key differentiator for talent. In fact, most large employers plan to continue offering coverage in spite of the uncertainties in the health care market.2 To keep pace with the changing environment, employers must rethink their role in health coverage: how they sponsor, structure, and deliver health benefits, and how they manage costs while keeping employees healthy, productive, and satisfied.
Published By: Polycom
Published Date: Oct 17, 2016
Skype for Business on the worker’s desktop for IM and presence is a great place to start the deployment, but it’s just the beginning of the Skype for Business journey. By taking the right steps, organizations will realize a rapid ROI with lower costs and more productive users. Download this white paper to learn more!
Government organizations need a workforce approach that not only enables employees to make informed decisions and work more efficiently, but also promotes engagement and satisfaction. Download this whitepaper to learn more about how to enable employees to better focus on their core roles and expertise and how to access the right information on demand to be more productive. As well, determine best practices for selecting the right devices to enable the organization as a whole to accomplish its mission, meet citizens’ needs, and attract and retain the workforce it needs for the future.
As an IT professional, you know that when you have many users to support, every second count. Your remote connection speed and reliability are critical to your ability to resolve issues quickly, maximizing IT efficiency and ensuring a happy and productive end user.
Banking systems are inherently distributed in multiple branch and ATM locations, as well as home banking over the internet. As the number of access points grows, so does the complexity of IT systems management. Systems need to be readily available and productive yet secure and protected from data-breach.
Remote working programs can deliver great advantages to employers alike, but they require a higher level of connectivity to function at their best. Mobility tools like those from Mitel can help keep your employees connected and productive anywhere with a seamless, user-friendly experience.
Cloud-first, mobile-first organizations are seeing huge benefits from taking a more distributed approach to IT. Business units are given more freedom to evaluate and select SaaS applications that will enable efficiency and growth. Users are given more freedom to use the devices that make them the most productive.
When this trend started, most IT organizations were able to implement some basic, manual processes to administer and govern IT in this best-of-breed distributed environment. However, as the number of touchpoints increases, IT needs to automate to keep pace.
This paper goes into more detail on the top 5 reasons to automate identity lifecycle and identity administration and build a solid foundation for future cloud-first, mobile-first IT.
Have you ever wondered which enterprise cloud apps are most popular? Or which industries tend to use Office 365 versus Google Apps? Did you know that 43% of Okta customers have enabled deprovisioning? From where we sit, Okta has a unique view into the adoption and utilization of cloud apps in the enterprise. Our Businesses @ Work report takes an in-depth look into how organizations and people work today, and the apps and services they use to be productive.
Many organizations report the need to upgrade their core HR systems within the next three years. How will organizations measure the return on investment (ROI) of their new HR solution? Learn how to measure ROI, taking into account improvements like an agile, more productive workforce, increased engagement, greater data insight and cost savings.
Ask anyone in business, higher education or the medical community what their top objectives are and they’ll probably say it’s to achieve more, to solve more problems, faster than what’s possible now, while saving money in the process. Ask what’s holding them back and you’ll probably find a diverse variety of obstacles in their day-to-day work processes that hinder them in meeting those goals.
Having the right tools to do the job is one crucial element in solving problems and becoming more efficient and productive. Additive manufacturing, widely known as 3D printing, is one of those tools that has helped businesses, educators, health care providers and researchers improve how they design, manufacture and perform research.
While no tool is an all-in-one solution, 3D printing is a strong step in that direction, particularly in its most sophisticated forms. 3D printing makes it possible to manufacture things that aren’t feasible with traditional processes like machining or injection moldi
Be more productive, collaborative, and get more done faster using Cisco WebEx Meeting Center — the proven industry leader in web and video conferencing. As a FedRAMPcompliant service, you can use Cisco WebEx to hold regular meetings with anyone — regardless of location.
Manage projects, host meetings, and make faster, more informed decisions by keeping everyone on the same page with meetings that allow everyone to see, hear, and view the same information at the same time. And host engaging and creative sessions with colleagues, internal teams and other agencies.
Published By: Limeade
Published Date: Feb 02, 2017
Who says you can’t have it all? With work-life balance, that might be true but there’s another way: work-life integration. Download our ebook to learn how employees can integrate all parts of their work and life to be engaged, happy, and productive.
Published By: Limeade
Published Date: Feb 02, 2017
Stress is one of the top issues that affect our well-being. When money gets tight or relationships get frazzled, it can lead to unhealthy and unproductive behaviors. This tip cheat has five ways to combat the most common stresses we face.
As a business executive your time is incredibly valuable, right? And if you aren’t maximally
time efficient or productive then you – and your business – will soon fall behind. It’s a fact of
life in today’s highly-competitive digital marketplace.
But how do you stem the flow of lost time? And how are other leaders making the most of
this scarce resource so they can be as efficient, productive and valuable as possible?
This report was produced specifically for the UK and Ireland (UK/I) region and is based on
data gathered from real-world business leaders explaining how they perform tasks on a
daily basis. In the report, we look at how business managers can step up from operational
tasks and focus on work that will propel their business forward.
• Touch on the priorities of what could be termed ‘accelerated business leaders’: those
decision makers leading their industries forward in a way that harnesses emerging
technologies and agile new ways of working.
• Examine the key facto
As cost and productivity expectations persist, many functions are rethinking the way their work gets done to remain both efficient and innovative. But not all business partners may welcome these kinds of transformations. To stay progressive, the best companies enable employees to exercise greater influence over internal clients and alter the entrenched views their function.
Published By: Limeade
Published Date: Dec 07, 2015
Winter makes it tough on employees who want to stay healthy and engaged at work. When rain, snow and cold keep people indoors, download our guide to help promote well-being that keeps them motivated and productive.